Blog
What happened at PensionBee in April and May 2019
We’re excited to announce some new and improved features at PensionBee. Here’s what we’ve been working on in April and May!

We’ve got some exciting updates to share with you, including a fresh look on our website and our rollout of new Simpler Annual Statements, which makes us the first pension provider to offer customers an easy to understand snapshot of their pension. Read on to learn what’s new at PensionBee and how we’re improving your pension experience.

We’ve adopted Simpler Annual Statements to make it even easier to manage your pension

Simpler Annual Statements

We want to give our customers complete transparency and control over their savings. Whether that’s by giving you full visibility of how your pension’s performing, or making our annual statements easier to understand – we’re on a mission to make pensions simple!

Our Simpler Annual Statements are designed to provide a short and clear overview of your pension. They’ll show you the total balance, how much you’ve contributed to your pension, the tax top ups you’ve received from HMRC and how much your employer has paid in, if applicable.

We’re pleased to be the first pension provider to adopt the new format, since it was announced by the government back in October. Minister for Pensions and Financial Inclusion, Guy Opperman said: “I am 11_personal_allowance_rate committed to simpler statements and am pleased to see PensionBee adopting the Simpler Annual Statement. I look forward to the rest of the industry doing the same thing in 2019.”

If you have a live balance and transferred your old pensions to PensionBee before the end of the 2018/19 tax year, (and haven’t transferred out or started withdrawing from your pension), you’ll be able to view your Simpler Annual Statement in your BeeHive.

We’ve refreshed our website to show you how PensionBee works, from consolidating to withdrawing your pension

How It Works update

We’re always working to bust jargon and demystify pensions, whether that’s through the articles in our Pensions Explained centre, our Pensions 101 videos over on YouTube, or explaining how pensions work right here on our website. We’ve recently updated our How It Works page to give you a simple and concise walkthrough of our service - our website is as easy and straightforward as it is to manage your pension with PensionBee!

Plus we’ve added new sections on combining your old pensions with PensionBee and making contributions to your new PensionBee plan, which sit alongside our page on how to withdraw your pension when it’s time to retire. Our site covers everything you need to know, from transferring your existing pensions over to us, to receiving tax top ups from HMRC, and even planning your retirement with our drawdown calculator.

We’ve been nominated… again!

We’re thrilled to announce that we’ve been nominated for Diversity and Inclusion Champion in the Computing Tech Marketing and Innovation Awards 2019! We’re incredibly proud of our diverse team, whose dedication, commitment, and insight make PensionBee such a wonderful and inclusive place to work.

We’ve also been nominated for Tech Company of the Year in the Evening Standard Business Awards 2019 - alongside Twitter, no less!

🏅We’re pleased to announce that PensionBee has been shortlisted for ‘Diversity and Inclusion Champion’ in the Computing Tech Marketing and Innovation Awards 2019 🏅 #pensions #fintech #awards #diversityandinclusion https://t.co/T7vKbLtNoB pic.twitter.com/lPCt83TdI5
— PensionBee (@pensionbee)

And that’s not all - PensionBee has also been nominated in the Investment Marketing and Innovation Awards 2019. We’re shortlisted for three awards: the Corporate Social Responsibility Award, Most Innovative Direct Consumer Proposition, and the Open Innovation Award. We’re proud to be bringing our company values of innovation and love to the pensions industry.

Plus, our CEO, Romi, has been nominated for no less than six accolades at the Women in Pensions Awards 2019, including Pensions Woman of the Year and Role Model of the Year. Congratulations to everyone who was nominated.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in June 2019
We were busy bees last month, working hard to bring exciting new features to your pension. Here’s what we were working on in June.

Summer is finally here and there’s a buzz in the air - and in our BeeHive! We were busy bees last month, working to bring exciting new features to your account as well as stacking up those award wins. Here’s what we got up to in June.

We’ve automated your tax top ups from HMRC

Automated tax top ups

We’ve recently made improvements to the way your tax top ups from HMRC are added to your account. Now, whenever you make a personal contribution to your pension, we’ll automatically add your _corporation_tax tax top ups from HMRC so you can see the funds in your account straightaway.

This means you’ll no longer need to wait eight weeks for these to credit your account, and will be able to see a more accurate view of your balance whenever you log into your BeeHive. Don’t forget, most savers can contribute £100 to their pension from a personal bank account, and get a £25 top up from HMRC, to a maximum of £40,000 in the current tax year.

We’re keeping your pension safe

New safety page

Keeping your savings safe is paramount to us at PensionBee, so we’ve updated our website to highlight the security procedures we use to protect your money. PensionBee is directly authorised and regulated by the Financial Conduct Authority, and we’re also a member of the Association of British Insurers, working on better standards in the pensions industry.

Plus, our pensions are managed by the world’s largest money managers – State Street Global Advisors, HSBC and BlackRock – so you know your money’s in experienced hands. They invest your money and your pension is kept completely separate from our own funds.

If our money managers fail, your pension will be protected by the Financial Services Compensation Scheme up to 10_personal_allowance_rate. We’ll also pursue any compensation on your behalf. Should PensionBee fail, your money manager will continue to invest your pension. We don’t manage your money, so your savings would be safe.

We protect your data with full encryption, secure data protection practices, and we will never share your personal information without your permission. You can find out more about our security policies on our website and our FAQs, or get in touch with your BeeKeeper if you have any questions.

The awards keep coming…

The awards keep coming

We’re pleased to announce that PensionBee was named ‘Diversity and Inclusion Champion’ at the Computing Tech Marketing & Innovation Awards, in recognition of our work campaigning for diversity and representation in the pensions industry.

We’re immensely proud that half of our team consists of women and we have around _higher_rate BME representation at PensionBee – an achievement that’s unheard of in our sector. We’re working hard to prove that pensions can be a good career for anyone looking to be on the cutting-edge of product development and innovation, while challenging the perceptions of what people in pensions should be.

We also won two awards at the Investment Marketing and Innovation Awards: ‘Most Innovative Direct Consumer Proposition’ and ‘Open Innovation’. The first accolade acknowledges our simple online user journey which has transformed pension transfer processes to give you complete control and clarity over your pension.

The second award recognises our innovative use of Open Banking in an industry that hasn’t changed or adapted with advances in technology in decades. We plan to share our APIs with even more banking marketplaces and aggregators in the near-future to put pensions back where they belong – at the forefront of your finances.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee revived Lynn’s pension savings
PensionBee customer and personal finance blogger, Mrs Mummypenny, describes how PensionBee helped her to get her pension savings back on track.

Personal finance blogger and mum of three Lynn was keen to start saving into her pension again after taking some time off work to set up her business. Lynn needed an easy, flexible self-employed pension as she entered her 40s.

PensionBee’s self-employed solution

Lynn consolidated her old pensions with PensionBee, finding our transfer process simple and painless. We just needed some basic details about her old pensions, like her provider name and policy number, and then we did all the work - no paperwork, no fuss.

One of the things I really love about PensionBee and being self-employed is that I’ve got flexibility to put whatever I choose into my pension each month.

Now, Lynn can make contributions into her pension straight through our app, with no minimum or fixed contribution amount. With a fluctuating self-employed income, this means that Lynn can save an amount that works for her each month, whether it’s £1000 or £100.

Achieving long-term financial goals

In previous jobs, Lynn didn’t opt in to her workplace pension scheme, a financial decision she regrets as she gets closer to retirement. Now that she’s saving into her PensionBee plan, Lynn feels reassured as she tracks the performance of her savings on the app.

It feels incredible to have that visibility. It gives me a sense of reassurance that I know exactly what’s going on with my money.

It’s always better to start saving for retirement early, but since transferring to PensionBee, Lynn finally feels in control of her pension savings. She’s reaching her financial goals and getting back on track for a comfortable retirement.

Find out what other PensionBee customers have to say over on our YouTube channel, or take a look at customer reviews on Trustpilot.

What happened at PensionBee in July 2019?
Summer is finally here! This month, we’ve been working to make managing your pension a sunny experience. Find out what we’ve been up to this July.

Whether you’re loving or loathing the heat, it’s safe to say that the ‘Great British Summer’ is finally here. In between the awards ceremonies and the sunshine, our team has been working hard to make managing your pension even easier. Here’s what we’ve been up to this July.

We’ve made it even easier to see your pension balance grow

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We’ve made a few changes to the ‘Balance’ tab in the BeeHive so it’s now even easier for you to understand your transactions. As part of this we’ve changed how your tax top ups are displayed so it’s more straightforward to see which tax top up relates to which contribution.

You’ll also be able to see more information on your rewards, from the name of the person you successfully referred to the corresponding tax top up. Remember, you can recommend PensionBee to your friends, and as soon as they successfully transfer a pension, we’ll automatically add £50 to your pension and £50 to theirs too (£40, plus a £10 tax top up). Full terms and conditions can be found on our website.

We’ve invested over half a billion pounds on your behalf

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We’re proud to announce that we have now surpassed _higher_rate_personal_savings_allowancem in pension money, with a further £400m on its way. That means you’ve trusted us with almost a billion pounds of your retirement savings!

Thanks to you, PensionBee has become a key challenger and disruptor in one of the oldest industries – in just a few years. We don’t take the trust you’ve placed in us lightly and will keep campaigning for change and listening to your feedback, so we can continue to bring you a leading pension product.

Our app’s just turned 1

App-y anniversary

Can you believe it’s already been a year since we launched our mobile app? The app was designed to help you to manage your pension with ease, with 24/7 access to your balance and the ability to view past performance and make contributions – all from the palm of your hand.

We’ve got lots of exciting updates planned over the next few months so watch this space. If you haven’t already, download the PensionBee app from the Apple App and Google Play Stores.

Don’t forget you can also see your PensionBee balance in some other leading money management apps including Starling, Yolt, Moneyhub, Money Dashboard and Emma.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2019
We were busy throughout August, working on new features to enhance your pensions experience. Here’s what we got up to

Summer might be winding down, but we’re as busy as ever! We’ve been working hard on more new features and continue to stack up those award nominations. Read on to find out what we got up to in August.

We’re enhancing our Analytics tab to make retirement planning better

We’re working on some updates to the Analytics tab in your BeeHive to to help our customers better plan for retirement. We’re building a new retirement planning tool to make it simpler to see how much money you’re likely to receive at retirement and how long your pension could last, based on your current contributions. The new calculator will let you know whether you’re on track or whether you’ll need to boost your savings to reach your long-term goals.

It can be tricky to figure out how much you need to save for retirement, which is where our handy tools come in to help make planning for your future straightforward and easy to understand. And remember, it’s never too late to start saving! If you’re in your 40s or your 50s, there’s still time to build a decent pension pot for a comfortable retirement.

PensionBee shortlisted for two Technology Product Awards 2019

We’re proud to announce that we’ve been shortlisted for two Technology Product Awards in 2019: ‘Most Innovative Use of AI / Automation - SMEs’ and ‘Technology Hero of the Year’, for our CTO, Jonathan Lister Parsons.

Innovation is one of our PensionBee values and we’re incredibly passionate about making use of exciting technology to create a seamless, modern pension service that serves our customers any time, any place. Our CTO Jonathan works tirelessly alongside the rest of our tech team to make your pensions experience simple and convenient.

We’ve also been shortlisted for a Schroders UK Platform Award in the ‘Leading Digital Platform’ category, an accolade we’re immensely proud to have won back in 2018.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2019
September is always a busy month for PensionBee. Read on to learn about the new features and updates that we’ve been working on this month.

We’ve been working hard this September to bring you some exciting new features, including a new retirement planning tool and improved withdrawals for over-55s. Read on to find out what we’ve been up to this month.

We’ve enhanced our ‘Analytics’ tab to give you a clearer picture of your pension situation, now and in the future

Analytics update

If you’ve logged into your BeeHive in the last few days you may have noticed the improvements we’ve made to the ‘Analytics’ tab. We’ve replaced your old performance chart with an interactive retirement planning tool, to help you better visualise the level of savings you might need for retirement.

Instead of focussing on past performance, your new retirement planning tool is forward looking, and helps you see how much you have now, compared to your target, at a glance. The new tool will let you know whether you’re on track for a comfortable retirement or whether you’ll need to boost your savings to reach your long-term goals.

There are three key elements to the new ‘Analytics’ tab:

  • Retirement Planner - a brand new tool that lets you see the level of savings you might need based on your long-term goals
  • Transfer and Contribution breakdown - a new snapshot of what’s in your pension pot, based on how much you’ve transferred, contributed and received from HMRC in the form of tax top ups
  • Past performance - a refresh of the old analytics chart that now simply shows the growth of your pension pot over time

We’ve increased the efficiency of withdrawals for over-55s

Withdrawals for over 55s

A few months ago we announced that whenever you make a contribution to your pension we will automatically add your _corporation_tax tax top ups from HMRC, so that you can see the funds reflected in your pension balance straightaway. We’ve now introduced the same improvement for withdrawals so instead of your money taking several weeks to reach your bank account, it will soon take a matter of days.

On average it will take around 10 working days for you to receive your money, as long as there are no issues verifying your bank details. Plus, if you’re making repeat withdrawals to the same bank account(s), you’ll now be able to select your bank details from a drop down menu without needing to input the same information each time.

Remember, you can only start withdrawing your pension after your 55th birthday, and therefore won’t be able to benefit from these new features until then.

Our CEO, Romi, is to help establish the government’s Pensions Dashboards

Pensions Dashboards

The way we manage our pensions is changing, with the government planning to introduce an online dashboard that lets you see all of your pensions together – from your old workplace pensions to the State Pension – in the next few years.

While the project is still in its infancy, last week it was announced that our CEO, Romi, would be joining the Pensions Dashboards IDG Steering Group alongside nine others from a diverse range of companies including Which? and Moneyhub. The group has been chosen to represent the interests of consumers, fintechs and the pensions sector, and will be working on the practicalities of establishing pensions dashboards services and making them available to the general public.

As you know, PensionBee is already successfully using technology to help customers like yourselves find and combine their pensions, giving Romi valuable insight into the process. Romi’s appointment will help ensure that consumers have a louder voice in the creation of pensions dashboards and that the end product delivers a service that’s fit for purpose.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How to set a good retirement goal in three easy steps
Find out how to take control of your retirement savings and set yourself a realistic goal in three easy steps.

Setting yourself a retirement goal is a great way to take control of your retirement planning. A realistic and achievable goal could help you see whether you’re on track to achieve the kind of retirement you want, and to encourage you to stay on track! Here are three easy steps to setting a good retirement goal.

1. Budget

Before you can start planning for your retirement, you’ll need to know what your finances look like in general. You’ll want to start with a budget, which will help you to see where you’re spending and where you can save. Begin by listing your essential monthly expenses, including rent or mortgage payments, bills, food, transport costs, and any other regular payments. You should also list any existing contributions you make into your savings accounts, pension, and other investments.

Next, make a record of all your non-essential purchases each month, like eating out and takeaways, new gadgets, subscriptions, and drinks at the weekend. You can find the cost of these expenses by checking your bank statements. Many modern banking accounts, like Monzo and Starling Bank, automatically categorise your payments, so it’s even easier to identify where you’re spending.

Once you’ve listed all of your expenses, it’s time to calculate your income. Subtract the cost of your monthly expenses from your monthly income to see what you have left at the end of the month. You might need to make some changes to your spending habits in order to save more into your pension. Consider which non-essential purchases you can cut back on or stop entirely; maybe you’re still paying for a subscription service you haven’t used in six months! Working out a healthy budget that works for you and your lifestyle will enable you to set a realistic retirement goal because you’ll be able to see what’s achievable for a comfortable retirement.

2. Think about the future you

Once you’ve set up a good budget, it’s time to start planning for the kind of retirement you want. Have a think about what sort of lifestyle you would like to have in your 60s, 70s, and 80s, and how much this is likely to cost you. In 2016/17, the average UK couple had an annual retirement income of £29,952, which covers all the essentials like a home and bills, as well as small luxuries like the occasional holiday.

It can sometimes be difficult to envision our lives in retirement, so start with the basics and think practically. Think about where you’ll live and what your day-to-day expenses are likely to be. Take a look at your budget to see how much you’re currently spending on food and transport, and consider how these habits might change in the future. For example, the cost of your weekly shop may reduce once your kids have moved out and you’re no longer preparing meals for a large family. Plus, you’re likely to be commuting less once you’ve retired! Remember to factor in the increasing cost of living, and think about your income streams. You might receive an income from your pension alongside other investments or a part-time job.

Once you’ve got a rough idea of your ideal retirement income, you can use our pension calculator to see how much you need to be saving in order to meet your goal. Our calculator will tell you whether you’re on track or whether you need to be saving more. You can adjust your retirement age and how much you’re contributing to land on a realistic target that you can work towards.

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3. Get on top of your pensions

After you’ve worked out how much you need to save in order to meet your retirement goals, you’ll need to start fortifying your savings. First, it’s a good idea to track down any old or lost pensions to see if you can boost your savings. Consider combining your old pensions as bringing all your pension savings together could make it easier to manage them. Plus, you might be able to save on fees which, left unchecked, might eat away at your old pots.

Check to make sure you’re enrolled on your workplace pension scheme, which is an easy way to top up your retirement savings. Contributions will be taken straight from your paycheck so you don’t have to worry about forgetting to save, plus employer contributions can boost your pot with free money!

Finally, consider saving any extra cash into your pension, for example after a bonus or inheritance. You can use our pension calculator to see how this can help your progress towards your retirement goal. Remember, most people are eligible for a _corporation_tax tax top up from HMRC on pension contributions, which can really help to build a solid pension pot.

We want to help you to make sense of pensions so we’ve put together our Pensions 101 series over on our YouTube channel to explain how pensions work and how to get on top of your retirement savings. Take a look and let us know your thoughts in the comments section.

What happened at PensionBee in October 2019?
This month, we’ve been actioning customer feedback to continue delivering a leading pension product. Here’s what we’ve been up to in October.

This month we’ve been reflecting on the feedback you give us, and how we can incorporate your ideas to continue delivering a leading pension product. Read on to find out what we’ve been up to in October and the changes we’ve made in response to our customers’ feedback.

Our approach to sustainability

Sustainability

Reducing our impact on the environment and investing responsibly are subjects that are close to all of our hearts and you can read more about sustainable investing in our blog. As our customers, we feel it’s important that you know what our approach to the environment is, and how we plan to campaign for the issues that matter to you most.

We believe pension providers have a key role to play in the transition from the carbon economy to one based on 100% renewable energy sources, and should promote positive climate change activities in the companies that your pension funds are invested in.

We’d love to hear your thoughts on this topic, and if you’ve got a question on the sustainability of your pension plan, we’ll put it directly to your money manager when we film your next plan update. Get in touch by emailing: engagement@pensionbee.com.

Your analytics chart is back

Analytics feedback

Following the launch of our new retirement planning tool, you asked us to bring back the old analytics chart, and we listened! To see the past performance and growth of your pension pot over time, simply log in to your BeeHive and click on the ‘Analytics’ tab, where you’ll find it below the new retirement planner and transfer and contribution breakdown chart.

We’re speaking out about slow pension transfer times

Slow pension transfers

Last week the Telegraph and the Sun published our analysis of more than 50,000 pension transfers, looking at the fastest and slowest providers. There was a huge variation between firms, with some taking just 12 days to transfer a pension, and the worst taking an unbelievable 404 days.

Outdated legislation from 1993 allows pension providers to hold your savings hostage for up to six months before honouring your wishes and completing a pension transfer. We know this can be incredibly frustrating for our customers, which is why we’re renewing our campaign for a pension switch guarantee.

Thankfully lots of things have changed in the past 26 years, and it’s time for pensions to be brought into the 21st century. We’re calling on the government to create new legislation that will allow savers to easily and safely change their pension provider, in the same way we can change our bank or energy provider in a set number of days.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in November 2019
As things start to wind down for the festive season, there’s been no let-up at PensionBee. Here’s what we’ve been up to in November.

As things start to wind down for the festive season, there’s been no let-up at PensionBee. From hosting our first ever hackathon event, to putting the hard questions to your money managers on your behalf, read on to find out what we got up to in November…

How we’re engaging your money managers on sustainability

Sustainability

Last month, we discussed our approach to sustainability and why we believe pension providers have a key role to play in the transition from the carbon economy to one based on 10_personal_allowance_rate renewable energy sources. In the weeks since, we’ve continued to put pressure on your money managers to answer your questions about the inclusion of certain companies, both in your quarterly plan update videos and also in writing.

Our CEO, Romi, recently wrote an open letter to Sacha Sadan, Director of Corporate Governance at Legal & General, querying Shell’s inclusion in the Future World Plan. While Legal & General are yet to publicly respond in full, they told the Guardian that they believe the oil company could do more and they were pushing for greater transparency on how Shell’s production plans aligned with the Paris agreement. We’ll let you know once we hear more, but in the meantime you can read Romi’s letter in full and stay up to date with the latest news in on sustainability.

Introducing Scam Man & Robbin’

Scam Man and Robbin

At the end of November we held our eagerly anticipated Pension Scams Hackathon event which brought together some of the most innovative “pentech” (pension technology) companies in the UK, and challenged them to work together to create a concept for an online game that increases awareness of pension scams.

Cross-company teams from PensionBee, Nutmeg, AgeWage and Smart Pension had just six hours to deliver the concept for a game which met three assessment criteria: virality, engagement and relevance. At the end of the day, concepts were judged by three pensions industry experts: Michelle Cracknell CBE, Non-Executive Director at PensionBee and former CEO of the Pensions Advisory Service; Margaret Snowdon OBE, President of the Pensions Administration Standards Association and Chairman of the Pension Scams Industry Group; and Stephanie Baxter, Deputy Personal Finance Editor at The Telegraph.

The winning concept, ingeniously called Scam Man & Robbin’, casts the player in the role of vigilante ‘Scam Man’, who’s main objective is to protect people’s pensions, blowing the whistle on anything he thinks could be a scam.

Inspired by one of the world’s most-loved superheroes, Scam Man & Robbin’ aims to challenge common misconceptions which may initially seem positive about a pension scheme, such as guaranteed high returns or a friend’s recommendation, but may in fact be the hallmarks of a scam.

We’re excited to start working on the game, and you can expect to see Scam Man & Robbin’ sometime in early 2020.

We’re ending the year on a high

Award winners

Last week PensionBee was named ‘Online Business of the Year’ at the Growing Business Awards, which celebrated the strength, vision and resilience of fast-growing SMEs and entrepreneurs.

The judges praised us for being ‘ahead of the curve’ and highly aware of our ‘social responsibility to grow sustainably and maintain a high level of service and innovation’.

We’re also thrilled to announce that our CEO, Romi, was named ‘Entrepreneur of the Year’ at the 2019 City AM Awards earlier in November, seeing off stiff competition from business leaders in industries as diverse as fintech and medical services to energy and manufacturing.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in 2019
2019 was a big year for us at PensionBee, filled with innovation, improvements, and lots of award wins! Here’s what we achieved last year - bring on 2020!

This article was last updated on 13/12/2022

2019 was a big year for PensionBee: we launched a bunch of new features, made some important product improvements, and celebrated a ton of award and industry wins! Here are some of our highlights from last year.

We launched some new features

Product features

Back in January, we launched three new pension plans: our Shariah, Preserve, and 4Plus plans. These plans offer specific investment approaches that could be suitable for different investment goals. For instance, our Shariah Plan invests your money in accordance with Islamic principles on finance, which may make it suitable for anyone looking to invest more responsibly. Our Preserve Plan reduces risk in order to preserve your savings as you approach retirement age.

In December 2022, we launched our new-look “Refer a Friend scheme“ which makes it even easier to refer your friends via our web and mobile apps. Remember, you’ll get a £100 (£80 from PensionBee and £20 tax relief from HMRC) added to your pot for each friend that opens an account with us and adds £100 or more to it. And with up to 50 friends you can refer, you could earn up to _starting_rates_for_savings_income in pension contributions!

And we improved some existing ones

Improvements

This past year, we’ve also made some significant product improvements, including introducing a new retirement planner that lets you see the level of savings you might need based on your long-term goals. We also made it easier for you to see how much you’ve transferred and contributed to your pension pot, and how much you’ve received from HMRC in the form of tax top ups, and how your pot has grown over time.

We also became the first pension provider to adopt the new Simpler Annual Statement. The Simpler Annual Statement is designed to help consumers understand and compare their pension pots with different providers more easily, including clear and simple information on pension charges.

We’ve been celebrating our wins

2019 saw us win a slew of awards alongside a heap of nominations recognising our product innovation, dedication to customer service, and commitment to an inclusive and diverse workplace.

It’s not just trophies that we’ve been celebrating, though. We’re so grateful to all the support and feedback that we’ve received from our customers this past year, which has enabled us to consistently improve our product, expand our team and office, and continue to push the pensions industry into the 21st century (and a new decade!) Halfway through 2019, we reached _higher_rate_personal_savings_allowance million in assets under administration and received our 1,000th Trustpilot review! As always, a huge thank you to our wonderful customers for trusting us to make pensions simple and engaging.

2020 has been no less busy so far, as our team has been hard at work pushing out a new look and getting stuck into a new year of pensions innovation, love, and hard work. Keep an eye out for our billboards that have just been unveiled across the country and let us know what you think on social media! We can’t wait to see what this next year will bring.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in January 2020
We’ve been working hard to banish the January blues and kick off 2020 with a bang. Here’s what we’ve been up to in January.

We’ve been working hard to banish the January blues and help the nation get their pensions back on track. From unveiling our bee-eautiful new logo to advertising PensionBee to commuters up and down the country, we’ve started as we mean to go on, kicking off 2020 (and the new decade) with a bang! Read on to find out what we’ve been up to in January.

We’re taking a more transparent approach to pensions investments

Transparency

In early January, we surveyed close to 2,000 customers in our Tailored Plan about their views on sustainability in the context of profitability. The aim was to understand how you, our customers, want your money invested with PensionBee and to what extent you want us to take the social outcomes created by companies into consideration in the investment process.

One of our core ambitions as a pension provider is to lead the pensions industry to a better place than where we found it, which means investing sustainably and helping you to plan for a happy retirement are a key focus.

Over the coming weeks and months, we’ll be considering your responses and exploring potential changes to our investment offering in light of this. As always, we’d love to hear your thoughts on the matter: you can get in touch by emailing engagement@pensionbee.com. Thanks to everyone who took part in the survey. To learn more about the results, read our summary here.

Introducing our brand new logo

New logo

At the beginning of the year we unveiled our new logo and brand refresh, to better reflect our identity and values. We believe bees evoke thoughts of happiness, warmth and hard work, and a stronger emphasis on the ‘bee’ puts our values of love and quality right at the center of our brand.

The redesign follows our fifth birthday in December, and marks our transition from young startup to a leading online pension provider. In the past five years our offering has evolved from a core pension consolidation service to a full service pension provider, providing hassle-free contributions and withdrawals, planning tools and responsible investing. Our new logo is a clearer representation of the mature brand PensionBee is today, without losing the playful tone you’ve come to expect from us.

We’ve been making a buzz at commuter stations across the UK

Billboards

If you travel to work via National Rail it’s likely you’ll have seen some of the thousands of billboards we’ve placed in commuter stations across the UK. 2020 will be a big year of growth for us with more billboards, TV and radio than ever before so watch this space!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in February 2020
Last month we worked hard on exciting improvements and updates, thanks to the feedback of our customers. Read on to find out what we got up to in February.

Last month we worked hard behind the scenes enlisting the help of you, our beloved customers, to give us your feedback on everything from our plans to our app. We’ll have lots of exciting announcements to share with you in the coming months, but for now read on to find out what we got up to in February.

We’re making improvements to our app

App updates

Since the start of the year, we’ve been working on regular app releases as part of our ongoing efforts to bring you a leading pension product. From reducing loading times to fixing those niggling little things you may not have even noticed, we’re continually enhancing our app to make it even easier for you to manage your pension.

This month we’ll be focussing our efforts on improving the way you pay money into your pension, and would like to thank the customers who’ve kindly volunteered to give us feedback. We’re working towards establishing a customer testing group to participate in surveys, focus groups, prototype testing and much more, so watch this space!

Why our values are at the heart of everything we do

PensionBee Values

At PensionBee we bring our values of simplicity, honesty, quality, innovation, and love to life by thinking about our customers, our local community and the planet in everything we do. We believe pensions are for everyone, and one of the things we’re most passionate about is achieving wider representation in the pensions industry.

In February we became an accredited Living Wage Employer, which means we have solidified our commitment to paying our staff the London Living Wage. The Living Wage is a set amount calculated annually by the Resolution Foundation, based on the best available evidence about living standards in the UK.

We’re proud to be an equal opportunity employer, that’s committed to improving gender diversity and paying our staff a fair wage so they too can look forward to a happy retirement.

PensionBee scoops three Boring Money Awards

We were recognised at the Boring Money Best Buys 2020 Awards in three categories: ‘DIY Pensions’, ‘Beginner investors’ and ‘Sustainable investors’. We’re thrilled to be named as one of the best providers of online investing services based on everything from our call response times and communications to our customer reviews.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in March 2020
March was a strange and difficult month for the nation, but it’s been business as usual here at PensionBee. Read on to find out what we got up to in March.

Throughout March we worked hard to ensure that we’ve been on hand to support you just as we normally would, while also transitioning to remote working to protect our colleagues and the wider community.

Several of our customers have been in touch via phone, email, live chat and social media in the past month to share their views on the current situation and ask questions about their pensions. We’re always here to help and welcome your feedback so if you have any comments, queries or concerns don’t hesitate to get in touch. We’re available via the usual contact methods, and our opening hours remain the same.

While it may have been unsettling to see fluctuations in your balance during the past month, as long-term investors we have to take the rough with the smooth, and be patient during the downturns. It’s important to remember now more than ever, that downturns don’t last forever and markets and pension balances will eventually recover.

Whatever’s going on in the world around us, we’re committed to bringing you a leading pension product. Read on to find out about the projects and initiatives we worked on last month.

We’re launching a fossil fuel free pension later this year

Illustration of several people protesting an oil rig

In March, we announced our plans to launch the UK’s first mainstream fossil fuel free fund, in partnership with Legal & General. We came to this decision after surveying customers in our Future World Plan, who told us that they wanted the option of completely excluding oil from their pensions – even if that meant a potential reduction in profitability.

We strongly believe that everyone should have control over where their money’s invested, and are proud to be the first provider to offer a fund like this. With your help, we want to shape the future of sustainable pensions, giving savers the option of using their investments to transform the world they live in for the better of the planet, society and their retirement.

It’s almost the end of the current tax year...

Screenshots of PensionBee's contribution process

That means you only have a few days left to use up any unused allowance for the 2019/2020 tax year (up to 100% of your earnings, to a limit of £40,000 for most people). You can also carry forward unused allowances from the previous three years.

Most basic rate taxpayers will automatically get a 25% tax top up on all of their personal pension contributions, while higher rate taxpayers can claim a further 25% through their Self-Assessment tax returns, and top rate taxpayers can claim an additional 31%.

If you would like to make an additional lump sum contribution, then it would make sense to do this by bank transfer so as not to miss the 5 April deadline.

Your bank might take some days to process your payments so if you’d like your contribution to reach your pension by 5 April, don’t leave it until the last minute.

We’re finalists for two UK Pensions Awards and two European Pensions Awards

PensionBee has been shortlisted in two categories at this year’s UK Pensions Awards: ‘DC Pension Provider of the Year’ and ‘Diversity and Inclusion Excellence’.

We’ve also been shortlisted for two awards at the 2020 European Pension Awards: the ‘European Pensions Innovation Award’ and the ‘Diversity Award’.

We’re also pleased to announce that our CEO, Romi, has been named as a “Standout 35 Winner” in the 2019 Innovate Finance Women in FinTech Powerlist.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in April 2020
April was a month of pension innovation here at PensionBee. Read on to find out about some of the new initiatives we’ve been working on.

We’re delighted to share some of the new initiatives we’ve been working on recently. From continuing to set the standard on how pension providers communicate with their customers, to launching our very own computer game to tackle pension scams, read on to find out why April was a month of pension innovation.

We’ve added pounds and pence charging to our Simpler Annual Statements

Several stacks of coins increasing in height from left to right with a clock in the background

Last year we were proud to be the first pension provider to adopt the new Simpler Annual Statement template for most customers, which provides a short and clear overview of your pension. At the time, Pensions Minister Guy Opperman remarked: “I am 110 per cent committed to simpler statements and am pleased to see PensionBee adopting the simpler annual statement. I look forward to the rest of industry doing the same thing in 2019”.

In an effort to simplify your annual statements further, for 2020 we’ve displayed all charges in pounds and pence, and are again the first provider to do so.

It’s our goal to make pensions as simple as possible, and providing complete transparency on how your plan is performing, and how much you’re paying in fees, are central to this.

We encourage you to read your Simpler Annual Statement and use it to compare fees across all of your old pensions. A fee saving of just 1% per year could increase a pension’s value by close to _higher_rate over the long-term.

One of the easiest ways to control how much you spend in fees is to consolidate your old pensions into one pot. And, with two bank holidays coming up this May, there’s no better time to look for any old pension paperwork and track down lost pensions.

Introducing Scam Man & Robbin’, the pension scams game

Retro-style logo that says Scam Man and Robbin’

We’ve brought together brilliant minds from the pensions technology sector to tackle the online problem of pension scams, which have increased since the onset of coronavirus. Alongside technology partner, JMAN Group, we’ve developed a five-minute online game that educates consumers about pension scams.

Last month, we were thrilled to announce the launch of Scam Man & Robbin’, casting the player in the role of ‘Scam Man’, a vigilante whose main objective is to protect people’s pensions from scams. Scam Man must correctly identify six of the most common pension scams by shining his torch on them to destroy them, as well as collecting six corresponding bonuses that can help protect savers’ pensions.

Visit scam-man.com to play and learn more about how to protect you and your loved ones from pension scams. As always, we’d love to hear your feedback, so don’t forget to tweet us your thoughts along with your high score!

We’ve partnered with Lumio

Lumio logo

In April, we announced a partnership with Lumio, a money management app that helps you maximise your savings. PensionBee customers can now see their pension balance from within the Lumio app.

This partnership is another great example of how Open Banking can help you take control of your finances, by displaying your tomorrow money alongside your today money. Don’t forget, you can also integrate PensionBee into your Starling, Yolt, Moneyhub, Money Dashboard and Emma apps.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in May 2020
Last month we worked on incorporating your feedback into our product roadmap. Read on to find out what we achieved in May.

Last month we focussed our efforts on incorporating your feedback into our product roadmap, planning all of the exciting projects we’ll be working on for the rest of the year. From the launch of our fossil-fuel free fund this summer to new initiatives to help the self-employed and over 55s make the most of their savings, we can’t wait to share our latest innovations with you over the coming months.

In the meantime, read on to find out what we achieved in May and learn how you can get involved to help us raise awareness of pension scams.

We’re making improvements to our app

App improvements

Last month, we made some updates to the infrastructure of our app to ensure it runs as smoothly as possible. We also updated the ‘Resources’ section, which is where you’ll find lots of useful information about your pension, from your annual statement to quarterly performance updates. In addition, we’ve made some improvements to the way contributions are set up, making it even easier for you to top up your pension in a few clicks. You can keep up-to-date with our latest app releases by following us on Twitter.

We’ve received over 2,000 reviews on Trustpilot

Trustpilot reviews

This time last year we were thrilled to announce that we’d reached 1,000 reviews on Trustpilot and this May we reached another milestone, receiving our 2,000th review.

We’re delighted to further cement our position as a leading pension provider, and will continue to work hard to maintain the trust you’ve placed in us, through the coronavirus crisis and beyond.

We want to hear from you!

Customer feedback

We’re always looking to hear from our customers so we can find out what you think about everything from your PensionBee experience through to the things that motivate you to take control of your finances. We’re offering a £50 Amazon voucher or £50 pension contribution to anyone selected to participate in a 30-60 minute phone interview.

Following the launch of Scam Man & Robbin’, our online game that educates savers about pension scams, we’re looking to find out if any of our customers have ever been approached by a pension scammer. We hope to build case studies that we can share with the national media, so we can increase awareness of scams among the general public and prevent people from losing their hard-earned savings. Separately, we’re also keen to hear from savers aged 55-70 who have experiences of struggling with debt.

If you’d like to share your story with us, and would be happy for your name and photograph to be printed in a national newspaper (such as The Times or The Sun), please get in touch by emailing engagement@pensionbee.com with a summary of your experience.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee helps our customers be Pension Confident
Take a look behind the scenes at our new Pension Confident campaign and meet our featured PensionBee customers.

At PensionBee, we want our customers to be pension confident! We’re always innovating, to create a pension product that’s not only simple to use and meets our customers’ needs, but makes them feel on top of their retirement plans. Today we’ve launched a new brand campaign to highlight how we’re helping savers be pension confident. Read on to find out more about our Pension Confident campaign and the wonderful customers who’ve shared their experiences of being with PensionBee.

What it means to be Pension Confident

Pension Confident

Having multiple pensions dotted around can cause anxiety and stress when it comes to sorting your retirement savings. With our app and our handy online tools, like our pension calculator, we’re making it simple to manage your pension savings.

Juan, 51, joined PensionBee back in 2016. Juan runs his own PR company and needed a modern way to manage his pensions. “It’s the easiest way to deal with your money without the headaches of dealing with the traditional, old-style pension providers,” he says.

We want to help our customers go beyond ticking pensions off the ‘to-do’ list, and help our customers feel confident about both their savings and their retirement. We know that life doesn’t stop at age 55 and we’re proud to have created a product that enables our customers to feel excited about their retirement plans. Juan says, “I don’t plan a traditional retirement. I think I’ll still be doing some work in my late 60s and early 70s.”

Juan appreciates being able to easily manage his savings as he approaches retirement, as he’s able to change how he manages and accesses his money as his circumstances change. With our flexible drawdown, our customers can plan a retirement that makes them look forward to the future.

From pension mess to pension confident

Pension Confident

Mum of three, Lynn Beattie, 42, runs MrsMummypenny, a personal finance blog, and needed an easy, flexible self-employed pension as she entered her 40s. She says, “My pension situation before I joined PensionBee was a complete mess.”

Priya Kanabar, 31, is a childminder and fitness instructor, with little spare time to spend sorting out pensions. After starting her business a few years ago, she realised that she needed to get her pension in order. “I had no idea where to start,” she says. “So I had no pension.”

With flexible one-off and recurring contribution options and no minimum contribution amounts, PensionBee provides peace of mind for self-employed savers. After bringing all her pensions into one place, Priya feels like “this whole weight is lifted off my shoulders, and that makes me feel very confident.”

PensionBee helped Lynn to bring all her old pensions into one place, where she can see how much her savings are worth, and calculate how much she needs to save for a comfortable retirement. Lynn says, “I’m looking forward to when I’m actually going to retire. PensionBee has just helped me to feel more confident.”

Finding pension confidence with PensionBee

PensionBee customer Nana

We’ve taken on board feedback from our customers and developed useful features to help you enjoy managing your pension money, at every step of your saving journey. From our pension calculator to our drawdown calculator, to flexible contributions, and investment plans to suit every savings need, we’re constantly striving to create a product that makes all of our customers feel pension confident.

Nana, 53, is a taxi driver who signed up for PensionBee in 2019 after seeing an ad. He loves using the PensionBee app, saying, “I have the app on my phone. You can assess it 24/7 and everything is transparent. I can log in and see my pension increasing every month.”

Our Pension Confident customers enjoy using PensionBee to plan and save for their future. Most of all, they appreciate the human support provided by their personal BeeKeeper. Our BeeKeepers are on hand to help you with any queries and to track the progress of any pension transfers. Priya says, “The thing I love most about PensionBee is the support. There’s never a time where you think, ‘I don’t know what’s going on.’”

We believe that everyone can become pension confident, and we’re proud to help our customers become excited about their pension savings, and their retirement plans. Nana says, “I can see that the future looks great for me. PensionBee has made me confident.”

Watch our Pension Confident customers share their experiences with PensionBee in the video below.

You can hear more from our Pension Confident customers over on our YouTube channel. Let us know how PensionBee helps you feel Pension Confident by leaving a comment or getting in touch on Twitter!

Risk warning
As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

What happened at PensionBee in June 2020
This June, we’ve been working to promote diversity and inclusion within financial services, as well as some exciting updates for our customers. Read on to find out what we were up to last month.

This June, we’ve spent a lot of time thinking about how we can promote diversity in response to the Black Lives Matter protests that have been taking place around the world. At PensionBee we believe our diversity is one of our biggest strengths and are incredibly proud to have achieved gender parity, and around _higher_rate ethnic minority representation, which is unheard of in the pensions and wider financial services industry.

We believe we have a responsibility to speak out against racism and fight for race equality at every opportunity, and encourage our peers to help us make the sector more representative of society and you, our wonderful customers. Over the coming weeks, we’ll announce the longer-term steps we’d like to take to address this issue and, as always, we’ll invite you to share your views.

For now, read on to find out what else we were working on in June.

Yolt customers can now see their PensionBee transaction history within the Yolt app

Yolt integration

We’ve recently enhanced our 2-way API integration with Yolt, the free app that lets you do more with your money. PensionBee customers can now see their pension transaction history within the Yolt app, making it even easier for you to keep track of your saving.

Thanks to Yolt you can have all of your financial information in one secure place, giving you a clear view of your tomorrow money alongside your today money.

Yolt gives you more control over your money, enabling you to stay on top of your finances and make smarter choices so you can look forward to a happy retirement. Click here to find out more.

We’re finalists for two Diversity in Finance Awards

Diversity in Finance Awards

We’re delighted to announce that PensionBee has been shortlisted in two categories at the FT Adviser Diversity in Finance Awards: ‘Employer of the Year’ and ‘Diversity Marketing & Recruitment Campaign of the Year’. These nominations recognise our commitment to achieving wider representation in the pensions industry by campaigning for change and challenging the stereotypes that you need to look a certain way to succeed, whether that be a prescribed gender, age or ethnicity.

Earlier this month we also learned that our CEO, Romi, had been named in IndustryWired’s list of ‘top 10 ingenious women in European fintech’. Selected for her efforts shaping the industry and paving the way for women across the world, Romi features alongside Anne Boden, CEO of Starling Bank and Meri Williams, former CTO of Monzo Bank among others.

Join our PensionBee user community

PensionBee HoneyMaker

We’re always trying to improve your experience so we can continue to bring you a leading pension product, but we can’t do it alone! We’re looking for volunteers to help provide feedback on everything from exciting new products to existing features. If you’d like to participate in surveys, focus groups, prototype testing and much more, you can become a PensionBee HoneyMaker.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in July 2020
July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. Read on to find out what we got up to last month.

July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. We’re passionate about making pensions simple so that everyone can look forward to a happy retirement, but as our recent research suggests, increasingly the over 55s need additional guidance to ensure they’re in the most suitable investment products for their retirement needs. Read on to learn more about how we’re already acting on our findings, and discover the new innovations that took place in July.

We’ve made it even easier for you to save for a happy retirement

Contribution improvements

Over the past couple of months we’ve been working hard to incorporate your feedback and simplify the process of making contributions to your pension. If you’re the director of a limited company, it’s now much more straightforward to add a contribution from your business, and you can add as many contributors and employers as you wish.

We’re also making it easier to keep track of your savings by showing you how much you’ve added to your pension during the current tax year. The next time you log into the BeeHive via our website, head to the ‘Contributions’ tab to see how much you’ve saved - if you’re an app user you’ll be able to see this new feature very soon! Don’t forget, if you’re below your savings target you can set up a contribution to your pension via bank transfer in a few clicks.

We’ve teamed up with Legal & General to offer pension annuities

Pension annuities

We’re pleased to announce that we’ve partnered with Legal & General to introduce pension annuities to our customers aged 55 and over. A pension annuity can pay you a guaranteed income for the rest of your life, and you can choose to use some or all of your pension savings to buy an annuity when you retire.

An annuity is just one of the options open to savers upon retirement, alongside drawdown which lets you access your pension savings whenever you need to, while keeping the rest of your savings invested in a way that’s specially designed to provide an ongoing retirement income.

Visit our new pension annuities page to learn more and find out how you can get the best rate.

We want to help savers over 55 better manage and spend their pensions

In July we launched a new research report, looking at the experiences of people drawing down their pensions in the UK. After surveying almost 1,000 savers aged 55-70, who were either making plans to access their pension or were at the point of withdrawing, we learned that they faced three common challenges.

The coronavirus pandemic has made decisions about accessing pensions harder, with savers feeling more worried. For many, pensions have become disconnected from retirement, leading savers to access their pension early – paying too much tax and losing out on potential returns. We discovered that a desire for control can prompt a withdrawal, with savers often moving their money to a savings account or other investments.

In the coming months we’ll be exploring ways we can help this group of savers better manage and spend their pensions in retirement so look out for lots of content and some exciting innovations. In the meantime you can read our full report here.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2020
August was a busy month at PensionBee HQ, where we rolled out our new Pension Confident ads and launched a shiny new homepage. Read on to find out what we were up to last month.

August was a busy month at PensionBee HQ, where we celebrated not one but two awards nominations! We also launched a shiny new homepage, showcasing the four customers who feature in our new Pension Confident ads, to coincide with the campaign’s roll out on billboards and bus shelters across the country. Read on to find out what else we were working on in August.

We’re helping savers across the UK be Pension Confident

Our Pension Confident ads

In the past few weeks you may have spotted our new Pension Confident TV ads featuring four of our lovely customers: Lynn, Juan, Priya and Nana. We’ve just extended the campaign to thousands of bus shelters and billboards across the country, so if you haven’t seen them yet, chances are you will in the coming weeks. If you spot one of our ads next time you’re using public transport, don’t forget to tweet us a picture!

We’re finalists at the 2020 WSB Awards

WSB Awards 2020

We’re delighted to announce that PensionBee is a finalist in the ‘Pension Provider of the Year’ category at the Professional Pensions Workplace Savings and Benefits Awards, which recognise the best pension and benefit providers in the UK.

We’ve also been shortlisted for BusinessCloud’s ‘100 FinTech Disrupters’, a ranking of the UK’s most exciting fintech companies, for the second year in a row. The winners will be determined by a combination of reader votes and selections from an expert judging panel.

We want to hear from you!

Share your views

We’re always keen to hear from our customers so we can learn from your experiences, and this month we’re looking to hear from mothers aged 35-44 who are passionate about the environment, and would be happy to take part in a focus group with one of our partners, ShareAction.

ShareAction is a registered charity that promotes responsible investment and aims to improve corporate behaviour on environmental, social and governance issues. If you’d be interested in sharing your views, please get in touch by emailing engagement@pensionbee.com.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2020
September is always busy at PensionBee HQ and this past month hasn’t disappointed, with app updates and award wins. Read on to find out what we were up to in September.

September is always busy at PensionBee HQ and this past month hasn’t disappointed. In early September, we were delighted to announce that we surpassed a significant milestone – we now administer over £1bn of pension savings on your behalf. Thank you for entrusting us with your hard-earned savings and inspiring us to continue delivering a leading pension product!

As we look towards the end of the year, there’ll be some exciting announcements about our Fossil Fuel Free Plan, as well as a host of other new initiatives and product improvements coming down the line.

For now, read on to find out what else we worked on in September.

We made some changes to the way you can set up employer contributions

Employer contributions update

Over the past few months we’ve highlighted the changes we’ve made to simplify the process of making contributions to your pension, enabling you to add as many contributors and employers as you wish. We’ve now taken it one step further, making it even easier for employers to pay into your pension.

You can now make arrangements for your employer to pay into your PensionBee pension, without them needing to confirm the amount or regularity of the contributions in advance. As part of the new process we’ll ask you to confirm your eligibility for tax relief, as your employer can now make both employer and member (employee) contributions into your pension. For the member contribution, we’ll claim a _corporation_tax tax top up from HMRC on your behalf.

Simply follow the process of adding a new contribution in your BeeHive if you’d like to set up this arrangement, and your employer will be emailed some instructions to follow.

We celebrated our busiest month for award wins yet

September award wins

We’re thrilled to announce that in September, PensionBee was named ‘Employer of the Year’ at the FT Adviser Diversity in Finance Awards. We’re especially proud to win this award in recognition of our policies and initiatives that encourage diversity in the workplace, and intend to keep campaigning for wider representation in the pensions industry.

PensionBee has also won the award for ‘Pensions Innovation’ at the inaugural Finder Investing & Saving Innovation Awards, which celebrated the most innovative providers across the areas of saving, stocks and shares ISAs, pensions, share dealing, and CFD and forex trading.

We’re pleased to have also been named in the ‘FinTech50 2020’ list of 50 European fintechs to watch, for the third year in a row, and ranked number 38 in BusinessCloud’s list of ‘100 FinTech Disrupters‘ for 2020. The winners were determined by a combination of 5,000 reader votes and an independent judging panel, so if you voted for PensionBee, we thank you!

Last but not least, our founders, Romi and Jonathan, were featured in Business Leader Magazine’s list of ‘Top 32 Fintech Leaders‘.

Our CTO, Jonathan, discussed how we’re revolutionising pensions with technology

Jonathan on Digital Innovation Chat

Hear our CTO, Jonathan Lister Parsons, discussing the technology behind PensionBee’s mobile app and the impact of coronavirus on the pensions industry on Cleevio’s Digital Innovation Chat podcast.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

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E17: Should you save into a pension or an ISA? With Claer Barrett, Damien Fahy, Peter Komolafe and Becky O’Connor

29
May 2023

The following’s a transcript of our monthly podcast, The Pension Confident Podcast. Listen to episode 17 here, watch on YouTube, or scroll on to read the conversation.

PHILIPPA: Hello and welcome to The Pension Confident Podcast. This is a very special recording because this time, we’re not in a sound studio as usual. Instead, we’re here at White City Place in London. And for the very first time, we’re joined by a live studio audience.

Applause

PHILIPPA: Today we’re talking about the battle between two financial titans. Pensions vs. ISAs. Which one’s the best home for your savings? When we thought about making this episode, the first thing we did was ask our listeners what they thought was the right answer to that question. Before I reveal the results from that poll, let’s welcome our expert panel. First up, please give a warm welcome to the Financial Times Consumer Editor, Author and Host of the Money Clinic podcast; Claer Barrett.

CLAER: Thank you.

PHILIPPA: Next to her, we’ve the Founder of the excellent Money to the Masses website and podcast; Damien Fahy.

DAMIEN: Hello.

PHILIPPA: At number three, we’re very pleased to welcome back an old friend of the podcast. Financial Expert, Author and Host of The Conversation of Money podcast; Peter Komolafe.

PETER: Thank you.

PHILIPPA: And last but very definitely not least, a face and a voice you’ll know from her expert commentary on TV and radio. PensionBee’s own Director (VP) of Public Affairs, Becky O’Connor.

BECKY: Hello.

PHILIPPA: Welcome everyone.

Before we start, a reminder for everyone listening here and at home. Anything discussed on the podcast today should not be regarded as financial advice and when investing your capital is at risk.

HOW PENSIONS AND ISAS WORK

PHILIPPA: Let’s kick off by finding out what most people are doing with their hard earned cash right now. When we asked our listeners that question, 80% of them told us they were saving for their retirement. So Claer, is that about what you’d expect in your experience?

CLAER: Yes and no. It’s much higher than I’d expect in some ways. We know from other statistics that lots of people are finding pension saving to be a luxury at the moment, with the cost of living crisis raging. Putting money aside for years and years, when we’re approaching retirement just seems like a lifetime away and lots of people just need every penny they can get in their pay packets right now. Even if opting out means they’re effectively taking a pay cut because pensions are a part of pay, as I’m sure we’ll get on to tonight.

But what I’m not surprised about, in a way, is the fact that that number’s so high because the best thing that’s happened to pensions in the last 10 years, of course, is Auto-Enrolment. You mightn’t have heard of Auto-Enrolment before, but it’s something that happens when you start a job. When I started my first job, I was given a choice - do you want to be in the pension scheme or not? And I said, ‘well no, because you’re gonna take money off me, and I’m 25 and I’m never gonna get old’. And the thought of pensions and retirement just didn’t really compute. If you’d said to me, ‘would you like some extra money every month just for turning up at work every day?’ It would’ve been a different story. But, Auto-Enrolment has made that decision for around 10 million people in the UK already. So, we can start saving into a pension without thinking about it, without even really knowing what a pension is.

PHILIPPA: Yeah, as you say, starting early, if you can save towards your pension, it maxes out your chances of living well when you’re older. But it can be hard to work out how much you need, can’t it? I’ve been through this myself - trying to work out years ahead, how much do you think you need to spend every year? We asked our listeners what they thought about that. Almost a third thought that they’d need £50,000 a year to live on. Now, that’s a lot isn’t it? Becky, is that what you’d expect? It seemed high to me. It’s a big number, isn’t it?

BECKY: So the Pensions and Lifetime Savings Association (PLSA) is a trade group and they tried to nail exactly what they thought people would need in retirement for different living standards. So they broke it down into minimum, moderate and then comfortable. And needing £50,000 is actually more than the PLSA says you’d need. If you’re a single person hoping for a comfortable retirement, they put that figure at £37,000. If you’re a couple and you want a comfortable retirement, which is the highest living standard, that would be £54,000 roughly. But that would be between you, so around £27,000 each, including the full State Pension, if you were both eligible. If you include the State Pension, that brings down the amount that you’d need as an individual to something more like £17,000 per year.

PHILIPPA: Yeah, and you talked a bit about pension pots there. What’s the typical size of a pension pot? It varies geographically, doesn’t it?

BECKY: It does vary geographically. The PensionBee data that we have from customers puts Northern Ireland at the lowest average and the Southeast and London as the highest average pension pots. Of course it varies by age. So if you’re 20 something, you won’t necessarily have very much in your pension, but if you’re approaching retirement age, then you’d hope to have some more. And so the average across all ages is actually just over £30,000. But if you look at the 55 to 64 age group, which is when you’re really starting to think about retiring, £107,000 is the average. And going back to those income standards in retirement, that would get you just over the minimum.

PHILIPPA: Yes. We all know saving’s smart, but should you put that cash into a pension or an ISA? We’ve got poll data on this too. 30% of the people we polled had only a pension, 2.5% had only an ISA, and over 67% had both a pension and an ISA. So Becky, a lot of people had both. As you said, Auto-Enrolment was the real game changer. How much of a difference did that make on the numbers?

BECKY: Oh massive. So it’s more than doubled, which is amazing.

PHILIPPA: But do people opt out?

BECKY: They generally don’t, which is good and is exactly what Auto-Enrolment was designed to do.

CLAER: And if they do opt out, they get opted back in after three years.

BECKY: Yeah, exactly.

PHILIPPA: I think we all understand the basics of pensions, don’t we? But should we talk a bit more about ISAs Claer? Because there’s various kinds. Should we stick to the main ones for the purpose of this? What are they? How do they work?

CLAER: Yeah, so you get a £20,000 ISA allowance per year that you can pay into a range of different ISAs. I’m sure we’ve probably all got, or have had at some point, a Cash ISA? I’m getting nods. But around half of people in the UK have never heard of the second most popular type of ISA, which is a Stocks and Shares ISA. So with these, you can invest in companies that are listed on the stock market or funds that consist of lots of different companies that are invested on the stock market. I was always put off opening a Stocks and Shares ISA as a young worker because I didn’t know where I could get one, and I also didn’t know how I’d make the decision of what investments to put in it. But nowadays it’s much, much easier with the different investment platforms that you can open ISAs on. There’s even apps where you can open a Stocks and Shares ISA which have made it much more user-friendly for people to find, maybe select a risk weighting that they’re comfortable with, even answer a questionnaire about the sort of investing they’d like to do, and get going.

The other ISA that you’ve maybe heard of is the Lifetime ISA. We’ve got quite a youthful audience here at White City tonight so, if you’re under 40 years old, then you can open a Lifetime ISA as part of your ISA allowance. You can pay in a maximum of £4,000 a year to a Lifetime ISA and you get a 25% government bonus on top. So if you paid in the maximum £4,000, you’d get a free £1,000, which attracts a lot of people. You can use that then to either put towards your first home, so long as it’s worth less than £450,000, which has caught a lot of people out. Or, you can access it after the age of 60 and use it a bit like a pension.

PHILIPPA: Have you got one?

CLAER: I do. I turned 40 just six days after Lifetime ISAs launched. And the great thing for a ‘moderately old person’, like me, is that once you’ve got it open, you can keep paying into it until you’re 50. So I do try and put £333 a month into it, as a direct debit. And importantly, because I know that money’s gonna be locked up until I’m 60, and I’m 45 now, I know that I can live without it. Because if you want to crack open your Lifetime ISA and get the money out - you can, unlike a pension. But you’ll lose that bonus and you’ll also lose some of the money that you put in as a penalty. So you have to be absolutely sure that you can live without it.

PHILIPPA: What about the rest of you? Have you got ISAs?

DAMIEN: I didn’t qualify for a Lifetime ISA. On Claer’s point though, I know people who turned 40 and then put £1 into a Lifetime ISA, because you can open some with as little as £1.

PHILIPPA: Just to get your toe in the door?

DAMIEN: Just to get your toe in the door and then you can decide how you’re going to start using it. So yes I do have ISAs. Actually going back to your stats, I was one of the 2%. I was the person who was only saving into ISAs for years, that was me. And part of that was down to flexibility because I had a young family and there was always that element that I might need to get the money out. And then I started running Money To The Masses. So effectively becoming self-employed meant then that I missed out on Auto-Enrolment. So ISAs, at one point, were a good way for me to start investing. But they also gave me the flexibility I needed, with a young family and if you wanted to buy a house and all those things.

PHILIPPA: Yeah, you feel a bit more agile don’t you? Peter, what about you?

PETER: I do have ISAs.

PHILIPPA: What sort of age did you get them?

PETER: About seven years ago. I don’t qualify for a Lifetime ISA unfortunately.

CLAER: I feel so young!

PETER: ISAs are great because, you know we’re talking about pensions here, and how ISAs and pensions kind of converge, and interact with each other. One of the great things about ISAs and why people often get attracted to them is because you get the flexibility that comes with it. You can access the money as and when you want to, right? But, when you think about using an ISA to generate an income, it’s also tax-free. So you’ve got that added benefit as well, unlike pensions where you’ve gotta pay income tax on it.

PHILIPPA: So Becky, I’m gonna put you on the spot now cause everyone else has said they do have ISAs.

BECKY: Yeah I do have ISAs. My investments are like a wild flower garden. I’ve got bits of money saved everywhere. There’s a bit in a Lifetime ISA, a bit in a Stocks and Shares ISA, some in Junior ISAs for my kids. They’re not all doing well and I’m not contributing to all of them, all the time either, they’re all there - but they’re not pension substitutes. Although with the Lifetime ISA, I do quite like the idea of getting this bit of cash at 60. With a pension you can access it at 55, although that’s going up to 57 from 2028. I just quite like the idea of having this little extra bit saved, because my boys will be a certain age by then, where they might be getting married or buying a house, or something. So that’ll be quite nice.

PHILIPPA: See, this is making me wonder when you all actually started saving? Because as Claer said, you don’t think about it when you’re young. I certainly didn’t save any money until I was about 30, and it wasn’t much then. When did you actually start thinking ‘I need to put some cash away’?

CLAER: I was 29 when I started a pension and that was when I joined the Financial Times Group.

PHILIPPA: So that was a workplace pension?

CLAER: That was my workplace pension. I could’ve been in previous workplace pensions, but my biggest priority when I was younger was saving enough to get a deposit together for a flat. And I managed to buy my first property, very luckily, at the age of about 27 because in those days, you could get a 98% mortgage.

PHILIPPA: And what about the rest of you?

PETER: I didn’t start saving into a pension until I was in my 30s and funnily enough, I’ve been working in financial services for 15 years.

PHILIPPA: So, you knew better?

PETER: I used to work for one of the big banks and back then they had a defined benefit pension, which is one of those ones that gives you guaranteed income for life. I didn’t know it at the time, they didn’t explain it to me. They gave me two options - we can pay in or we can give you the money. So me, being in my 20s, I took the money and it was beer money on the weekends. I found out probably about seven years ago that it was a defined benefit pension and I still kick myself now.

BECKY: You haven’t worked out how much you missed out on though, just to kick yourself?

PETER: I couldn’t face the calculation! Because I was with them for a very long time. So I hate to think how much I missed out on.

BECKY: I can match that, well not quite! But when I joined my old workplace scheme, which was at The Times, it was a hybrid - so it was a part defined benefit and part defined contribution pension. I chose the cautious fund and I was very young. I was 25 and I shouldn’t have chosen that because it grew by about 1% a year during the time that I was there.

PHILIPPA: But, presumably you had no idea what you were doing?

BECKY: No, I didn’t. I mean, luckily somebody did tell me to join the scheme because it was before Auto-Enrolment. So thank you to that person. But I didn’t get information about which type of investment was right for my age.

MAKING THE MOST OF YOUR PENSIONS AND ISAS

PHILIPPA: Yeah, I mean going back to ISAs and home ownership, Becky, when we were talking about this podcast a couple of days ago, you raised this point didn’t you - about the Lifetime ISA being closest to a pension. If you’ve already got a home and you already have a pension, is there any point in having a Lifetime ISA?

BECKY: Yeah, I think it’s something people come up against as a bit of a dilemma. For the reason that I previously gave, it might be quite nice to have a pot that’s coming your way at 60. Obviously with the Lifetime ISA, you have the bonus and with pensions, you have the tax relief. However much you get in tax relief depends on whether you’re a basic, high rate or additional rate taxpayer. So, it depends on your taxpayer status, for one thing, as to which works out better.

There’s an annual allowance on pension contributions. And there’s another kind of loophole, which means you can use a previous year’s allowances on your pension as well, which is worth knowing about, if for some reason you’ve quite a bit of cash coming your way.

CLAER: If you come into an inheritance?

BECKY: Exactly. And that can be quite handy at that point. With a Lifetime ISA, as Claer said, the limit in a year’s £4,000. So it’s a slightly lower limit. I’d personally like to hedge my bets, which is why I’ve got a wild flower garden.

DAMIEN: Can I just add two things to that? Obviously if you’re in a relationship, each of you can have a Lifetime ISA, so you’re getting double bubble. So, why wouldn’t you do it? And the other thing is your point about carry forward on pension contributions. I don’t know if anyone here runs a business, but the one thing I would say is, you have to have the pension open from the three year period. Even if you’re not gonna be able to contribute much into it, you’d need to open a pension and put something in it, so that it’s there. Because you have to have had that pension in place so the rules can be used. So even if you’re thinking about some point in the future, have a look at the rules and you may have to think about opening a pension if you haven’t already got one.

PHILIPPA: Peter, a few weeks ago I saw a blog of yours about common mistakes that people make when it comes to ISAs? Do you want to run us through those?

PETER: One of the key things that people often make a mistake on is not understanding what type of ISA they want to go for. I think it’s really important to understand how they work. Cash ISAs, Stocks and Shares ISAs, Lifetime ISAs. Particularly when it comes to things like Stocks and Shares ISAs, you can’t get away from the immutable fact that you’re going to have some investment risk with it and you shouldn’t underestimate that. It’s a great vehicle in terms of potential growth, but the downside to that is also very, very real. And, you’ll probably be able to speak to this as well, Damien - a lot of the time people will think, with a Stocks and Shares ISA, that it’s going to grow - and you can have a Stocks and Shares Lifetime ISA as well. I see a lot of people looking to get on a property ladder with a Stocks and Shares Lifetime ISA, that want to buy a house in three years time. And I think the risk is too high. Do you want to potentially lose your deposit on the stock market? I think that’s really important to understand - what type of advice you’re actually using.

The second one’s that £20,000 to a lot of people, they think, ‘I’m never gonna have that much money so I won’t even bother’. And I often say to people, don’t think about £20,000. Yes, that’s the limit that you’ve got, but if you’re able to contribute £1,000, £2,000, £5,000 into it, that’s what you should aim for.

CLAER: I’ve only ever done it once - been able to save £20,000 in a year.

PHILIPPA: It’s a lot of money.

BECKY: I’ve never done it.

PETER: I’ve only been able to do it last year.

PHILIPPA: Because psychologically, there’s this idea that’s what you need to put in. But as you say, you don’t. It’s like you said Damien, you put your toe in the water with these things and it’s always worth doing isn’t it? It doesn’t really matter how much it is.

PETER: It’s amazing when you go back over what you’ve saved. You think it’s small amounts of money. It’s £1,000, £2,000, £3,000 here and there, but you extrapolate that over five to 10 years and it’s a lot of money.

PHILIPPA: Getting back to the pension vs. ISAs thing. When we polled our listeners, a big majority told us they had both. Is that the best idea?

CLAER: I think it’s a very worthy aspiration. Instagram has been a massive influence on how we learn and educate ourselves about personal finance, and YouTube as well. We’ve got lots of excellent influencers here in the audience tonight. But one of the mistakes that people make after looking at people talking about investing and ISAs on Instagram is that they overlook the benefits of their company pension especially. Because we don’t have people from the company pensions team or HR on Instagram saying, ‘hello everyone, let me tell you a little bit about this company pension thing’. And Perhaps we should.

So, I always say to people, before you start thinking about Stocks and Shares ISAs and Lifetime ISAs, you need to ask one question to your employer which is, what’s the match on staff contributions to the pension scheme? Because that, in my book, is what I call the ‘free money’. So if you pay in, say 5% of your salary, it seems like a wrench but they might match it with 10%. They might pay in the bare minimum and only do Auto-Enrolment. But the only way you’ll find out is either by asking, or when you turn up on the first day, they’ll give you the booklet about the pension scheme and you’ll normally have a choice about things like how much money you want to put in. And often when you’re starting a new job you’ll say, ‘oh well the minimum’s 3% so I’ll tick that’. But people don’t realise that if they were to tick a slightly higher percentage, there could be a lot more money on the table from the employer as well.

PHILIPPA: If you find that you cannot keep up your contributions to your pension or your ISAs, what should you focus on? Presumably your pension?

BECKY: If you’ve got stacks of debt that you’re struggling to pay off, then pay off the debt. And then it so depends on circumstances but you do want some short-term savings as well. That buffer’s really important, particularly if life’s very marginal.

PHILIPPA: Yeah. What do the rest of you think about that?

DAMIEN: So whatever you’re putting away, whether it’s into a pension or other savings, it’s not an on/off thing. You can dial down and dial back up. And I’ve used that analogy before - it shouldn’t be like a light switch, not on/off, but like a dimmer switch. So you can turn it down when you need to, but then turn it back up at a later point. If you turn it off, it becomes much more difficult to turn it back on. It’s a mental thing.

I’m gonna give you insight into my own life. I’ve been living like it’s been December 2023 and beyond for about the last year and a bit because I could see what was coming in terms of mortgage rates. And I could see what was gonna happen in terms of lots of things with the economy, which I’ve talked about on my podcast. So I’ve been putting money away in the short term to balance out the fact that my mortgage has now gone through the roof. I was one of those people whose fixed rate mortgage just happened to be coming up at this point and that’s just bad luck. So I’ve put money away at the expense of my pension because it’s no good having a pension if I haven’t got a roof over my head. So you have to be flexible. What ended up happening is, the money I set aside was more than I needed. So I can now take some of that money and put that into investments and other things. So it’s again, about having a plan, it’s not about turning on and off. That’s my view and that’s how I dealt with it.

PETER: I would agree. And there are some really good points in there because everyone has different circumstances. I always say this, what’s gonna help you sleep better at night? If, like Damien said, you’re at this point, where actually, the roof over your head’s the priority, then you have to make a tough decision. And it may be that the right decision at the time is to turn it off and stop contributing to your workplace pension. But you have to be mindful that you’ve got to turn it back on again at some point. Because you’re right, it’s psychological. Once it’s turned off, people get accustomed to the money that’s now available. And you just forget. And it’s very, very easy to do that.

PHILIPPA: Okay, let’s move on to some specific scenarios and look at our pension vs.ISA question from the point of view of different sorts of people. Personally, as I said, I’m self-employed, 4.2 million people in the UK are also self-employed. So panel, what do you think’s the best way for someone who’s self employed? We’ve touched on this a bit, but specifically, if you’re self-employed and are interacting with these products, what do you need to think about?

CLAER: If I can go first, I think the hardest thing for people who’re self-employed is feeling confident enough to lock money up, where you can’t get to it. That’s one of the reasons that pension saving among the self-employed is so low. But also, if you think about how your earnings can fluctuate when you’re self-employed. The luxury of having a salary where you’re getting the same amount of money hitting your bank account every month, where you don’t have to phone up your employer repeatedly to say ‘hello, can you pay me?’ - which is the life of the self-employed. Late payments are an absolutely massive problem for small businesses and for self-employed people. You may not get paid for something for months, so if you don’t have short-term savings pots to raid, then you’re gonna be in trouble.

So what I advise friends who’re self-employed to try and do, is to separate money when it comes in. So, say you’re paid £1,000 for a job, then you’d probably wanna put at least 20-25% of that money away for the tax bill that’s eventually gonna arise. That trips up a lot of people. But then maybe put another 10%, as Damien was saying, into an accessible place where you can reach it. Maybe an ISA, maybe premium bonds? You could win a tax-free prize while it’s sitting in there. But then if you can live without it for a year, then it’ll give you more confidence that you could actually lock it up into a pension, or invest it for the long term using a Stocks and Shares ISA. I think the biggest irony for a lot of self-employed people and business owners is, that by law, you’ve got to set up a pension for your staff and Auto-Enrol them, but often you don’t have enough money to set one up for yourself.

DAMIEN: Yeah and I’m nodding Claer, because you’re describing the world that I inhabit. So when I talk about my scenario, it’s because I’m technically a business owner. My staff are Auto-Enrolled and they all get the match on pension contributions. But then for me, as somebody who runs a business, you’re focused on the business and your staff, and you sometimes then have to take a step back and go, ‘well there’s something beyond this, I’ve got a family, I’ve got a future and I don’t wanna do this forever’. And so, there’s a point where you have to start doing exactly what Claer suggested and you have to start trying to put more money away each month.

PHILIPPA: I’m thinking about other specific scenarios. I’m thinking about age, have we got anyone in the audience who’s nearing retirement? No one looks old enough for this, surely? With less time to maximise gains, pensions or ISAs, what should it be?

CLAER: I think that everybody needs to take a longer term view of how long their money’s gonna be invested for, regardless of the tax wrapper that it’s in. Whether that’s a pension or an ISA. What’s becoming the norm nowadays is that you don’t take all of your money out of the stock market at the point at which you retire. You leave it invested and you manage those investments and hope that you can generate enough income to live off those investments for longer and not exhaust them. Whereas, if it was just cash and you were taking £20,000 of cash every year and inflation was eating it away, eventually it’s gonna run out and it’ll run out much quicker. We need the skills to manage investments in our retirement, and this is yet another thing that we don’t get taught how to do. It’s actually much more difficult than just finding the cash to accumulate into pensions over time. I even doubt my own ability to be able to manage investments when I’m in my 60s and my 70s, and I’m somebody who’s quite interested in investments and the stock market. But it’s just another thing that we’re gonna have to do. It’s another fact of life.

Whereas I think for generations passed, it’s been the idea of pipe and slippers. There’s a fixed endpoint to work and then you cash in your pension, you buy an annuity, you get that guaranteed income for life and you don’t have to worry about all of this stuff anymore. You’ve got that certainty baked into your retirement. And that certainty, unfortunately, is what the new system of pensions has made us relinquish. But I don’t think that a lot of people have woken up to that yet.

DAMIEN: And I don’t think there’s anything wrong with running your money for your working life and then deciding you don’t want that stress, because there’s a stress that’s associated with it. Also, when you make decisions yourself with your own money, there’s no fall back. So you might want somebody to come in and have an alternative view, and give you advice. Just because you made one decision at retirement, it may get to a point where you might actually decide you want to have an annuity. Decisions can change throughout your retirement and therefore getting financial advice is one of the things that I think people will do more regularly through their retirement as they live for longer. So I think it’s a valid point.

PETER: You need to have a plan and the plan should look something like - understanding when you get to that retirement date, what do you actually need in terms of money? Are you in that middle phase where you need £X amount of money? What does your State Pension bring in? Then also having a look at, if you’ve got a pension and an ISA, how they act differently when it comes to the tax that you have to pay. From a financial planning point of view, you might decide, well actually let’s take money from the ISA first because it’s tax-free. You can kind of manage your tax payment to the government in that way and leave the pension until much, much later on. When does your State Pension actually kick in? There are so many variables to consider at that point.

BECKY: I would just say though, that financial advice comes at a cost and it’s one that a lot of people can’t actually manage even with the pension pot size that they might have when approaching retirement. So there’s something called Pension Wise, which is a free government guidance service, which is actually really good. It’s not full-on, very detailed financial advice that you’d expect from an Independent Financial Advisor, but it does go into some detail and it’s personalised.

PHILIPPA: Yeah. If only as a guide to thinking, ‘do I actually need to shout out for advice’?

DAMIEN: Yeah, and actually back to your original question, when you get older does the pension become more attractive? Well in very simple terms, you’re closer to the point you can actually access it and you get tax relief on the way in so, on a very basic level, it does. The numbers suggest it.

PHILIPPA: Thinking about other scenarios and people wanting to leave money, it might be for loved ones, it might be for good causes. What’s the easiest way to do this? Pensions or ISAs? Again, I’m back to that.

CLAER: Well, I think if you went to go and see a wealth manager, they’d all say spend the pension last. But also, at the moment and I say at the moment cause I think it’ll probably be taken away in the future, there are amazing tax benefits if you leave somebody your pension. Now, you can’t leave somebody a pension in your will, you have to fill in what’s called an expression of wish form. Now, I mention this because like any pension that you’ve got anywhere from any company, even old ones - you might have started your first job aged 21 and thought, ‘oh well if I die, I’ll pledge for my pension to go to my lovely boyfriend’. But then, by the time you start your third or your fourth job, you might have split up with him. You know, the relationship could be toast. But if you don’t go back to that pension provider and say, ‘actually I’d like to update my expression of wish form because I’m now married to Peter and I’d like him to get my pension’, then he won’t. So it’s well worth thinking about.

But say for example, I leave you my pension, and you can leave anyone your pension. It doesn’t have to be somebody you’re married to. My pension will go seven ways between my three stepchildren and my four nieces and nephews. If you want the money to go to them, there are massive tax advantages in passing it to them. In some cases, if you die before the age of 75, the money will go to them tax-free or they’ll only have to pay the marginal rate of tax that they pay when they access the pot. Now there are lots of different rules and regulations that surround this, but that’s the main reason that people are shoving loads and loads of money into pensions, if they’re wealthy enough to do so. Because they’re seeing it as something that’s outside of inheritance tax and it’s a really great, tax efficient way of passing money on to the next generation.

PHILIPPA: So, that’s a better idea than setting up Junior ISAs for them?

CLAER: Well it could be, but of course you’re relying on the rules not changing and plenty of people, not just me, have noticed that this is quite a big kicker to the wealthiest. And in a cost of living crisis, in a divided society where the gap between the haves and the have-nots is just getting bigger and bigger by the day - should we be giving these massive advantages in the tax system to people who’ve already had so many advantages and so many privileges in life? I think that, regardless of your political persuasion, you could say that maybe that’s a step too far.

AUDIENCE QUESTIONS

PHILIPPA: We’re coming to the end of our time, I’m sorry to say. I wanna wrap up with some questions from the floor. We’ve got roving mics so if anyone’s got a question, show me a hand. Okay, I think I can see someone in the middle there. Tell us your name and your question.

LAURA: Hi, I’m Laura.

PHILIPPA: Hi Laura.

LAURA: My question is, so I have a Stocks and Shares ISA, can I also have a Lifetime ISA as well, or can you just have one, or can you have two Lifetime ISAs? How does it all work?

PETER: Right, the ISA rules can be very, very confusing sometimes. So if you have a Stocks and Shares ISA, you can have that and you can also have a Lifetime ISA invested in Stocks and Shares as well. That’s completely fine. What you can’t do, is have a Lifetime Stocks and Shares ISA open with X provider and then go open another one with Y provider in the same tax year. So you’ve gotta be sure in terms of who you’re choosing to allocate. You can have a Stocks and Shares ISA, just a normal one, and a Lifetime ISA that’s invested in Stocks and Shares as well. That’s completely fine and within the rules.

PHILIPPA: Have you got one Laura?

LAURA: Yeah I’ve got a Stocks and Shares ISA but not a Lifetime ISA, but now I might be convinced to get one.

PHILIPPA: Any other questions? Hi.

EDYTA: Hello, I’m Edyta. When I talk about finance with people at work, a lot of people would say ‘why would I contribute to a pension?’. But maybe 30 years down the line everything goes mad, crazy and I’d rather use this money now and maybe invest in properties or businesses and things like this. Nobody has a crystal ball so I’m not asking for predictions, but maybe just your take on why we think pensions are important?

PHILIPPA: Yeah, that sort of anxiety about the future - it’s a good point.

DAMIEN: Can I answer that one on the basis of the uncertainty of the future? So if somebody’s saying why would I not just go and take that money and start a business? The thing is - when you’re contributing to a pension, or Stocks and Shares ISA, you’re investing. So why would you try and create the next Facebook when you can invest in the one that already exists? And all the other mega companies out there that are on the stock market. So if you think about investing, what you’re really doing is taking a stake in a lot of these companies as you’re buying shares. So, people think that their money’s dead when they put it into these vehicles. But it’s not, it’s growing. So when you’re investing, you’re sharing part of the success of lots of companies.

PETER: I’ll add to that and I’ll also share some of my own experience because I thought exactly like this. There’s probably one fact that I’ve come to realise now that I’m 43 and that is that the wrinkles creep up on you just like that. One minute they’re there and you just don’t know how they got there. But when I was in my twenties, I thought I could conquer the world. I thought I was gonna be a massive rap star with loads of money and Lamborghinis and Ferraris.

PHILIPPA: There’s still time!

PETER: I’m 43, I’ve given up on that - my mate’s still going though! But the thing is right, we all think like that when we’re much, much younger and that’s youthful exuberance, right? But you can do the two things at the same time. Contributing to your pension doesn’t mean that it’s going to stop you from pursuing what you want to pursue. You can do both.

PHILIPPA: Are you convinced at all?

EDYTA: Yeah, I am. I think it’s just more from the perspective of - if it’s not there anymore then you cannot really access it.

PHILIPPA: But it sounds quite tempting, doesn’t it? Spend some, save some?

EDYTA: Yeah, I do both.

CLAER: Can I try and convince you a little bit more? I’d say like with both pensions and ISAs, you’re getting the most bang for your bucks. I’ve tried to explain pensions before to a group of school children, like a supermarket meal deal. So, you’re putting in the sandwich but then you’re getting the free money, which is the contribution from your employer, and that’s the drink. And then, because you’re not paying tax on any of that money and it can grow tax-free, that’s the packet of crisps that the government’s throwing in. So if you just take your sandwich - you don’t get the government top up, you don’t get the employer top up. You’ve then got less to try and invest in the other things you’ve talked about. Property being one of them. Well, you know the problem with property is that the government’s gonna come along and take quite a few bloody bites out of the sandwich in the form of things like capital gains tax and tax on rental income. So I like to put in the full sandwich, drink and crisps into my pension, and think, ‘okay, this is the most bang I can get for my buck. And that’s before we start thinking about investment growth.

BECKY: I think if your whole approach is patient and ‘I’m in this for the long haul, and slow and steady wins the race’, then that should give you a bit of comfort that you’re doing the right thing for yourself and you’re not missing out on anything more exciting. Because it probably doesn’t really exist. Pensions are the most exciting thing you can invest in!

PHILIPPA: I’m saying nothing! I think we’re gonna wrap this up now. Really useful questions, really useful answers, thank you panel. I know our studio audience would like to thank you too. So let’s have a round of applause please.

Applause

PHILIPPA: Now, if you’d like to hear more from our guests, Damien’s podcast, Money to the Masses is out every Sunday and you can find it, of course, on all major podcast platforms. Claer’s brand new book, What They Don’t Tell You About Money and Peter’s brand new book, The Money Basics are both out now!

Now for everyone listening here or indeed at home, please remember, as I said earlier, anything discussed on the podcast should not be regarded as financial advice. And when investing, your capital is at risk.

Next time on the podcast: you’ve spent all those years saving up towards a happy retirement, you’re ready to retire, but how do you access all that hard earned cash? We’ve touched on this today. We’ll discuss the best time to access your pension, and the best ways to take it along with all the ins and outs of pension withdrawal. So join us for that one. In the meantime, please do rate review and share this episode and keep up to date with everything going on at PensionBee.com/podcast. Thank you.

Risk warning

As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
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