Blog
What happened at PensionBee in October 2020
October brought us lots of reasons to celebrate at PensionBee HQ. Read on to find out what we were up to last month and why our core value of love has been shining through.

Read on to find out what else we were up to last month, and why our core value of love has been shining through.

We made it even easier to get in touch with your BeeKeeper

Contacting your BeeKeeper

We’re always working hard to bring a leading pension product and ensuring parity between our website and app is a key part of this. Last month, we introduced a support function to the app, so you can easily find all the details you need should you want to contact us.

Next time you log in, look out for a question mark icon in various parts of the BeeHive. When clicked you’ll see email and phone contact details, plus some handy FAQs to help you find the information you’re looking for faster.

We’re campaigning for more transparency in pensions

Transparent pensions

We’re passionate about increasing transparency in pensions, so savers can better plan for their retirement. Whether that’s by campaigning for a ban on exit fees or advocating for the inclusion of charges in mandatory simpler annual statements, we want the pensions industry to work together to help put savers back in control of their money.

In October, we co-authored a report with the UK fintech industry body Innovate Finance and Open Banking data network Plaid. Together we’re advocating for Open Banking technology to be used more widely in pensions so savers can see a complete picture of their financial health and access digital tools that will help them make smarter financial choices.

In 2018 PensionBee became the first pension provider to utilise the Open Banking APIs for pensions, enabling our customers to see their live pension balance displayed alongside their live current account balance in some of the UK’s most popular money management apps including Starling, Money Dashboard, Yolt, Emma and Moneyhub. To this day we’re still one of only a handful of pension providers that allows customers to share their data with other FCA regulated companies. To find out more and read the full report visit the Innovate Finance website.

We’re officially the UK’s best pension provider

Last month, we were delighted to be crowned ‘DC Pension Provider of the Year’ at the industry’s most prestigious awards, the UK Pensions Awards. Recognised for our high level of innovation, performance and customer service, we saw off competition from some of the biggest names in pensions including Aviva, Scottish Widows and Legal & General.

To further cement our position as the a leading online pension provider, we also collected the award for ‘Pension Provider of the Year’ at the Workplace Savings and Benefits Awards, following a high commendation in the same category last year.

We’re aiming to end the year on a high and this month, we hope to be named as Spectator Magazine’s ‘Economic Innovator of the Year’, with the European Pensions Awards following close behind in early December, where we’re shortlisted in two categories: ‘Diversity’ and ‘European Pensions Innovation’. We’ll be sure to let you know how we get on via social media and our blog.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in November 2020
Last month, we were busy bees planning ahead for what looks set to be a fantastic 2021 and beyond. Read on to find out what we got up to in November.

Last month, we were busy bees planning ahead for what looks set to be a fantastic 2021 and beyond, with lots of new initiatives and product innovations on our roadmap. Read on to find out more about some of the exciting things you can look forward to, as well as our highlights from November.

We’re taking steps to become a public company

Public company

Last month, we were delighted to share the exciting news that PensionBee is exploring a listing on the London Stock Exchange. We believe this is the natural next step in our development, and will allow us to vigorously keep pursuing our vision: to live in a world where everyone can look forward to a happy retirement.

We’re currently in the preparatory phase of planning and once this phase is finalised, it’s likely that the listing will be completed in the next 12-18 months, market conditions permitting.

It’s our ambition to make PensionBee a company that’s not only built for our customers, but owned by our customers too, which is why we’ll be exploring opportunities for you to participate in the listing itself. We’ll share more information on this process in due course, but in the meantime it’s business as usual at PensionBee!

We need your help to make fossil fuel free pension saving a reality

FFF

Earlier this year we surveyed customers in our Future World Plan, who told us they were concerned about climate change, and wanted the option to exclude fossil fuel producers from their pensions. In response to this customer feedback we’ve been working hard to create a brand new Fossil Fuel Free pension, and we’re almost ready to launch.

The new PensionBee Fossil Fuel Free Plan will exclude over 200 companies with reserves of oil, gas and coal, as well as tobacco producers and manufacturers of controversial weapons.

The new plan is managed by Legal & General and will have one simple annual fee of 0.75%, with 50% off for the portion of your pension over £100,000. In order to launch the plan at this price point, we need £100 million in commitments from customers seeking to go fossil fuel free. We’re a third of the way there with over £35 million already committed, but we need your help to reach our target before the end of the year.

If you’d like to drive positive environmental change while saving for your retirement, simply click here to log in and commit to switch your plan. We’ve recently introduced the ability to switch plans natively in the app, as part of our broader vision of aligning the app and web experience. So if you’re logging in via the app, simply click on the ‘Account’ tab in your BeeHive and select ‘Switch Plans’.

Please note, your money will stay invested where it is until the Fossil Fuel Free Plan is launched. With investments, your capital is at risk. Pensions can go down in value as well as up, so you could get back less than you invest.

Introducing The Buzz – named by you, for you

The Buzz

In October, we used our social media channels to ask for your help in renaming our blog. After dozens of brilliant Bee-inspired suggestions, and a team vote, the decision was unanimous, with The Buzz coming out on top!

We needed a new name as we’ve been working hard behind the scenes to revamp the blog to make it even easier for you to find the content you’re looking for, so you can better plan for a happy retirement. We kept only the very best articles from the past five years and have reduced the number of categories down to five for simpler navigation.

The next time you visit The Buzz you’ll notice a fresh new design, which showcases featured articles and highlights from our press page, as well as the most recent blogs. There are more improvements still to come, from the introduction of author pages showcasing a diverse range of experts to new-look articles.

As always, we’d love to hear your feedback and involve you in the process. You can get in touch by emailing engagement@pensionbee.com or via Twitter.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in December 2020
We wrapped up last year with a reflection on our achievements and some award wins. Read on to find out what we were up to in December.

Last month, things at PensionBee HQ wound down for the festive season, and we spent some time reflecting on what a memorable year 2020 was for all of us. From administering more than a billion pounds of pension savings on your behalf and winning some of the pensions industry’s most coveted awards, to the success of our fossil fuel free campaign and the launch of online game Scam Man & Robbin’, we took some time to celebrate our achievements and our team had a well-deserved break over the holidays.

Despite the challenges we’ve all faced as a result of coronavirus, we managed to reach many significant milestones due to the hard work and dedication of our team and thanks to you, our lovely customers, who signed up in your thousands last year. We’re back to work now and looking forward to building on our successes in 2021, and helping many more savers in the UK plan for a happy retirement.

We ended 2020 on a high

Last month, PensionBee picked up its first European Pensions Award, winning in the ‘European Pensions Innovation’ category. We’re thrilled to be recognised for displaying ‘true innovation by filling a gap in the market to meet customer needs, achieving impressive results along the way’.

We were also named ‘Fintech Of The Year’ at the AltFi Awards, which recognise outstanding achievement in the Alternative Finance and Fintech industries. PensionBee was praised for ‘driving innovation, moving the industry forward, and growing significantly in the past 12 months’.

Our CEO, Romi, discussed the importance of diversity and inclusion in financial services

Diversity and inclusion in financial services

Read our CEO, Romi Savova’s, thoughts on why PensionBee’s desire for inclusion is linked to our vision to live in a world where everyone can look forward to a happy retirement, and learn why she believes it’s the role of financial services to help people lead better lives in FT Adviser.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know by emailing feedback@pensionbee.com.

What happened at PensionBee in January 2021
We’ve started the year with a bang by launching lots of exciting new product features and improvements. Read on to find out what we’ve been up to in January.

We hit the ground running last month, experiencing our busiest January yet! We’re looking forward to building on this momentum throughout 2021, and helping many more savers in the UK plan for a happy retirement.

Read on to find out what we were up to in January, from the exciting launch of our new flexible pension for the self-employed and our new Fossil Fuel Free Plan, to improving how we update you on your plan’s performance.

We launched the PensionBee Fossil Fuel Free Plan

Just before Christmas last year, we were delighted to announce the arrival of our new Fossil Fuel Free Plan. It’s thanks to you that we were able to make this a reality in December, showing the pensions industry that there’s strong demand for a product that completely excludes companies with oil, gas and coal reserves.

Our newest plan excludes over 200 companies with proven or probable reserves of oil, gas and coal, as well as tobacco companies, manufacturers of controversial weapons and persistent violators of the UN Global Compact. It’s managed by Legal & General and has an annual management fee of 0.75%, with 5_personal_allowance_rate off for the portion of your pension over _high_income_child_benefit.

If you’d like to invest in line with your values and drive positive environmental change with your pension, simply log in and switch your plan free of charge.

With investments, your capital is at risk.

We launched our flexible pension for the self-employed

PensionBee Self Employed Pension

Last month, we were excited to launch our flexible pension for the self-employed, and offer our award-winning product to a growing proportion of the UK workforce who have long been underserved by the pensions industry. Without the benefits of Auto-Enrolment, the self-employed are at a significant disadvantage, with data from workplace pension scheme Nest suggesting that just 24% of self-employed people are saving into a pension.

Our new self-employed pension was designed with sole traders and directors of limited companies in mind to help make saving as easy as possible. That’s why savers can now start a new pension from scratch by setting up a contribution of any size, if they’ve never saved towards their retirement before. It’s available via the PensionBee website, and Starling customers can find it in the Starling Business Marketplace. As always, there are no minimum contribution amounts, so self-employed savers can contribute to their pension flexibly, whenever their income allows.

We’ve changed the way we update you on your plan’s performance

Plan performance

Last month, we simplified how we communicate the performance of your pension, so instead of receiving a detailed plan update from your money manager every three months, we’ve published a brief quarterly update written by the PensionBee team. We hope this change makes it even easier for you to understand how your plan’s performed, in comparison to our other plans and the wider markets.

Our latest update is available to read on the PensionBee blog and discusses the performance of the PensionBee plans in 2020, when compared to the UK and US stock markets. Last year the UK stock market performed at -12%, whilst the US stock market returned 18%. Against this backdrop, all of our plans performed well, substantially outperforming the UK stock market thanks to the benefits of diversification. You can see how your plan performed here.

Your updated fact sheet will soon be available to download in the BeeHive and, as always, we’d love to hear your feedback. You can get in touch with PensionBee by emailing engagement@pensionbee.com.

As with all investments, past performance is not indicative of future performance and you may get back less than you start with.

We ended 2020 on a high

Back in December, PensionBee picked up its first European Pensions Award, winning in the ‘European Pensions Innovation’ category. We’re thrilled to be recognised for displaying ‘true innovation by filling a gap in the market to meet customer needs, achieving impressive results along the way’.

We were also named ‘Fintech Of The Year’ at the AltFi Awards, which recognise outstanding achievement in the Alternative Finance and Fintech industries. PensionBee was praised for ‘driving innovation, moving the industry forward, and growing significantly in the past 12 months’.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know by emailing feedback@pensionbee.com.

What happened at PensionBee in February 2021
February may be the shortest month of the year but our team got a lot done last month! Read on to find out what we were up to in February.

While February may be the shortest month of the year, our team were busy bees last month! From simplifying the design of our emails to winning five Boring Money Best Buys Awards, read on to find out what we were working on in February.

We redesigned our transactional emails

Transactional emails

In response to your feedback we updated the design of our transactional emails, such as those you receive from your BeeKeeper about pension transfers, contributions and withdrawals.

The new design is much easier to read and follows the same format as our monthly newsletters, enabling you to find the information you need and effortlessly navigate to your account.

As always we’d love to hear your thoughts: you can get in touch by emailing feedback@pensionbee.com or via Twitter.

Don’t miss out on your unused tax relief

Tax deadline

It’s almost the end of the current tax year which means you only have a few weeks left to use up your allowance for the 2020/2021 tax year (up to 100% of your earnings, to a limit of £40,000 for most people).

You can also carry forward unused allowances from the previous three years. Most basic rate taxpayers will automatically get a 25% tax top up on their personal pension contributions, while higher rate taxpayers can claim a further 25% through their Self-Assessment tax returns, and top rate taxpayers can claim an additional 31%.

If you’d like to pay a lump sum into your pension, make sure you allow enough time for it to reach us by 5 April. Direct Debits, for example, can take up to 12 working days to be received and invested so don’t leave it until the last minute. You can make contributions into your pension via your BeeHive.

We won five Boring Money Best Buys Awards and we were nominated for a Good Money Guide Award

In February, we scooped five Boring Money awards:

  • Best Buy Pension
  • Best Buy Beginners Pension
  • Best Buy Sustainable Pension
  • Best Buy Digital Pension
  • Best Buy Customer Service

We’re especially thrilled to be recognised for our customer service in a newly created award for 2021 which acknowledges the additional pressures faced by financial services companies as a result of the pandemic. Winners were chosen based on customer review scores, as well as Boring Money’s own testing and evaluation of call response times.

Last month, we were also delighted to take the top spot in TechRound’s ‘Fintech50 for 2021’ list which ranks 50 of the most innovative fintech companies in the world.

We were also nominated for a Good Money Guide Award, in the ‘Investing Accounts’ category. The Good Money Guide Awards aim to champion financial services companies that excel in innovation, product, and customer service. The winners will be decided by a public vote, so we need your help! To vote for PensionBee, simply leave a review of our product and customer service on the Good Money Guide website.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know by emailing feedback@pensionbee.com.

What happened at PensionBee in March 2021
March has been a busy month at PensionBee HQ, with some big announcements as the tax year comes to an end. Read on to find out what we've been up to.

March has been a busy month at PensionBee HQ, as we come to the end of the tax year. From confirming our Intention To Float on the London Stock Exchange to voluntarily publishing our gender pay gap, read on to find out what else we’ve been up to in March.

We confirmed our Intention To Float

Confirmed Intention to Float

Yesterday we were excited to confirm our Intention To Float on the London Stock Exchange. This brings us one step closer to realising our ambition of becoming a public company and helping many more consumers plan for a happy retirement.

We’re working on some important product improvements

Product improvements

We’re always looking for ways to enhance our product and have several exciting projects underway to make it even easier for you to manage your pension. We’re currently working to update the amount of information you can see in your BeeHive when you’ve added a pension to transfer. In the future you’ll be able to see a more detailed indication of the progress being made, and the next steps you can expect before your transfer is completed.

We’ll soon be introducing the ability for you to opt-in to two-factor authentication. This will make your account even more secure and give you greater peace of mind. As always, we’d love to hear your thoughts on the future product improvements you’d like to see. You can get in touch by emailing feedback@pensionbee.com.

We’re strides ahead of the industry when it comes to diversity

This March, we celebrated International Women’s Day and the level of gender diversity we’ve achieved at PensionBee. As a member of the Women in Finance Charter, we regularly report publicly on female representation, and have achieved gender parity at all levels of the company.

March also saw us voluntarily publish our gender pay gap for the first time. We were proud to disclose a median hourly pay gap of just 4%, and a median bonus pay gap of 0% among our team, as at December 2020. The gap is in line with our target of 0%, with a variance of +/- 5% owing to the overall size of our employee base, which is currently below the 250 employee reporting threshold.

We know that where a pay gap exists for women, a pension gap will follow, so we’re passionate about campaigning for wage equality and tracking these metrics as early as possible.

In fact, we’re currently conducting research on the gender pay and pension gaps, and are particularly interested in speaking to customers who believe they have been impacted by this. If you’d like to share your story with us, and would be happy for your name and photograph to be printed in a national newspaper (such as The Telegraph or The Express), or used in our marketing materials, please get in touch by emailing engagement@pensionbee.com. We’re passionate about transforming the pensions industry to better serve consumer needs, and would love to hear about your experiences.

We’ve had plenty of reasons to celebrate

In March, our Chief Engagement Officer, Clare Reilly, was named in the Women in FinTech Powerlist 2020, which shines a spotlight on the women leading innovation in financial services. Clare was recognised in the ‘Senior Leaders’ category for her work driving forward change in the pensions industry, and for her pivotal role in launching one of the UK’s first mainstream fossil fuel free pensions.

We were also delighted to receive our 4,000th Trustpilot review earlier this month. Almost 3,500 of these are five-star reviews, which highlight our unique combination of smart technology and dedicated customer service.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know by emailing feedback@pensionbee.com.

What happened at PensionBee in April 2021?
April was a month of huge significance as we achieved our goal of becoming a publicly listed company. Read on to find out what else we got up to in April.

April was a month of huge significance as we achieved our goal of becoming a publicly listed company. We’re extremely proud to have reached this special milestone and look forward to continuing to make positive changes in the pensions industry – whether that’s campaigning for the rights of consumers or bringing you the pension innovations you want to see.

Read on to find out what else we got up to in April.

We became a publicly listed company

Publicly listed company

Last month, we were delighted to be admitted to the High Growth Segment of the Main Market of the London Stock Exchange (PBEE). Our IPO marks the culmination of seven years of hard work, and we’d like to thank our dedicated and talented colleagues for making this happen, as well as our wonderful customers who are at the heart of all we do.

While it’s very much “business as usual” at PensionBee, our IPO will allow us to continue to grow rapidly and innovate. A portion of the money we’ve raised will be invested in our technology platform capabilities and used to accelerate product innovation. We have lots of new features and product enhancements planned to make it even easier for you to plan for retirement, and we’re excited to share them with you in due course.

We introduced some new product features

New product features

We’re in the process of rolling out two-factor authentication to make your account more secure. With two-factor authentication, you use your usual log in details with an extra form of identification, in this case an SMS message with a verification code. You can now enable two-factor authentication in our mobile app, and if you usually access your account via our website, you can expect to see two-factor authentication arriving later this month.

You told us you wanted more clarity about the progress of your pension transfers so last month, we introduced functionality for you to see more information in your online account. If there are any outstanding steps required from your side, you’ll be able to action these straight away through the BeeHive. This feature is currently available in our web app and we’ll soon be introducing it in our mobile app.

As always we’d love to hear your feedback! You can get in touch with PensionBee by emailing feedback@pensionbee.com.

We collated your views on how your pension’s invested

Your feedback on investment

Back in March, we ran our annual survey of customers in the Tailored Plan, our default plan, to learn more about the kinds of companies that our customers expect their money to be invested in, and what kind of action you want us to take on companies and industries with controversial business practices.

Here’s what you told us:

  • Companies should treat their employees fairly, and work harder to respect the environment
  • The fast fashion industry isn’t trustworthy
  • The pandemic motivated you to save more

These insights will help us to tailor your pension to your future needs, and we intend to share the findings with your money managers to inform their thinking on stewardship and exclusions. We also plan to amplify your voices in the national media in order to campaign for change. You can read a detailed summary of the survey findings on our website.

If you’d like to share your story with us, and would be happy for your name and photograph to be printed in a national newspaper (such as The Sun or The Guardian), or used in our marketing materials, please get in touch by emailing engagement@pensionbee.com. We’ll arrange a short phone call with you and will pay between £75 and £250, depending on how your case study is used.

We’re especially keen to hear from anyone who’s drawn down via a previous pension provider and experienced difficulty taking money out of their pension.

How did your pension perform in Q1?

Performance updates

Our latest quarterly update is available to read on the PensionBee blog, and discusses the performance of the PensionBee plans, when compared to the main UK index, the FTSE 100, and the American S&P 500. The start of the year has brought hope that the end of the pandemic is in sight, following a successful start to the vaccine rollout and the recent reopening of shops, restaurants, pubs and other parts of the economy. As a result, we’ve seen UK stock markets steadily recovering towards pre-pandemic levels, whilst US stock markets are continuing to reach new highs.

Check your 2020/21 Annual Statement in the BeeHive to see an overview of how much you’ve saved and how much it could be worth by the time you retire, as well as a breakdown of our annual management fee in pounds and pence. If you’d like to see how your plan’s performing in Q2, don’t forget you can log in to your BeeHive 24/7 and see your real-time balance. You’ll also find our retirement planner which can help you calculate how much you need to save for a happy retirement.

As with all investments, past performance is not indicative of future performance and you may get back less than you start with.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know by emailing feedback@pensionbee.com.

What happened at PensionBee in May 2021
Last month, we celebrated reaching 500,000 Registered Customers by adopting 500 worker bees on World Bee Day. Read on to find out what else we were up to in May.

Last month, we made a buzz on social media as we celebrated reaching 500,000 Registered Customers by adopting 500 worker bees on World Bee Day. Exceeding half a million customers is an exciting milestone and we look forward to helping many more savers plan for a happy retirement.

Read on to find out what else we were up to in May.

We worked on some important product improvements

Product improvements

You now have the ability to set up two-factor authentication via our website. Once enabled, every time you log in with your email address and password, we’ll send a six-digit security code to your phone to make your account even more secure. Don’t forget that you can also set this up via our mobile app by heading to the ‘Account’ tab once logged in to the BeeHive.

This month we’ll be focussing our efforts on improving the way we process pension withdrawals, so it’ll be even easier for customers aged 55 and over to access their savings. As ever, we’d love to hear your feedback and ideas! You can get in touch with PensionBee by emailing feedback@pensionbee.com.

Watch our new documentary, PensionBee explained

PensionBee explained

We were busy bees last month, working on a short film that explains everything from who PensionBee is to how our product works. Head over to our YouTube channel to hear from several of our lovely customers, learn about our long-term vision and find out why we’re committed to achieving wider representation and equality in the pensions industry.

Become a HoneyMaker

HoneyMaker

We’re always trying to improve your experience and ensure our product’s easy-to-use and accessible to all. Sign up to become a HoneyMaker and you’ll be able to have your say on the features that are most important to you and your pension. Help us shape the future of PensionBee!

We’ve been shortlisted for 5 UK Pensions Awards

We’ve been shortlisted in five categories at this year’s UK Pensions Awards including ‘DC Pension Provider of the Year’, ‘Technology Innovation of the Year’, and ‘Diversity and Inclusion’. We’ve also been shortlisted for three Investment Marketing and Innovation Awards, including ‘Best Use of Market Research’, ‘Campaign Innovation’, and ‘Marketing Campaign of the Year’.

We’re also proud to announce that we won ‘Best Personal Pension’ at this year’s Good Money Guide Awards, based on feedback and reviews from our wonderful customers. Thank you for helping us win!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know over on social media, and we’ll feed it back to the team.

What happened at PensionBee in June 2021
June was another busy month at PensionBee HQ as we made some important product improvements. Read on to find out what else we were up to last month.

June was another busy month at PensionBee HQ as we focussed our efforts on making some important product improvements so it’s even easier for you to save for a happy retirement. Read on to find out what else we were up to last month.

We enhanced how we communicate via the app

Product improvements

In June, we introduced Push notifications as an additional way to communicate with customers via our app. If you’ve enabled Push notifications on your mobile, we’re able to keep you updated about the changes you’ve requested on your account, such as a plan switch. In future we’ll use this technology to notify you if we need you to complete an action, for example providing more information to progress a pension transfer. You can enable Push notifications via your mobile’s settings menu, under ‘notifications’.

Our next big project is improving the way we process pension withdrawals, making it simpler for customers aged 55 and over to access their savings. At the moment we charge an Emergency Tax Rate on all withdrawals, which means you need to claim back any overpaid tax from HMRC. We’re working on ways to reduce the amount of Emergency Tax you pay so you can access your money hassle-free and better plan your withdrawals.

As always, we’d love to hear your thoughts on the future product improvements you’d like to see. You can get in touch with the team by emailing feedback@pensionbee.com or sending us a message via Twitter.

Feels so good to take control of your retirement savings

Feels so good

Last month, we launched our new ‘Feels so good’ campaign, featuring six of our lovely customers: Emma (pictured), Ravinder, Amanda, James, Amina and Andrew. The campaign is designed to show that feeling of complete peace of mind and pension confidence savers have after taking control of their pensions. Keep an eye out for our new ads at bus shelters and rail stations across the UK, as well as on the radio.

PensionBee joined the Social Mobility Pledge

Social Mobility Pledge

In June, we signed the Social Mobility Pledge, a business campaign aimed to increase career opportunities for people that have experienced disadvantages. The three-point pledge includes commitments to work with schools, offer work experience, and to use inclusive recruitment practices.

As part of the initiative, PensionBee is developing its own work experience programme, in addition to extending its partnership with several London schools, to provide careers support and financial literacy education. It hopes to address the lack of diversity in the pensions and wider financial services industry by increasing familiarity around this sector, particularly among students who may not be considering this career route.

PensionBee advocates challenging the perceptions of what people in pensions should be, breaking down some of the barriers people face. That’s why applicants wishing to join entry-level roles need no set experience, with these roles specifically advertised on sites aimed at those starting their careers without attending university. PensionBee provides all of the learning tools required and heavily invests in training so that all team members start with the same understanding of the industry.

We’re finalists at the Diversity in Finance Awards

Following a win in 2020, we’re thrilled that we’ve been shortlisted in two categories at this year’s FT Adviser Diversity in Finance Awards: ‘Employer of the Year’ and ‘Trailblazing Company of the Year’. We’re proud of our team’s diversity, with _higher_rate of our employees self-identifying their racial or ethnic background as Asian / Asian British; Black, African, Caribbean, or Black British; Mixed, multiple or other ethnic groups. This is on a par with the _higher_rate representation found in London, where we’re based.

Last month also saw PensionBee CEO, Romi Savova, named in the 2021 LGBT Great ‘Global Top 100 Executive Allies’ for demonstrating support to others.

Risk warning: As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in July 2021?
In July, we achieved another milestone as we reached £2 billion of pension savings administered on behalf of our customers. Read on to find out what else we were up to last month.

Last month, we worked on further improvements to our app and we were delighted to announce that we now administer £2 billion of pension savings on behalf of you, our customers. Here’s what we got up to in July.

We improved our two-factor authentication

Two-factor authentication

Last month, we introduced a ‘Trust this browser’ feature for two-factor authentication. If you’ve opted into two-factor authentication, you can now choose to skip authentication for 30 days when logging in to our website from your own device. If you’re sure no one else has access to your device, you can activate this by ticking a checkbox the next time you log in. You can enable it by heading to the ‘Account’ tab once logged in to the BeeHive.

How did your pension perform in Q2?

Q2 Report

With two-thirds of adults double-jabbed and the economy now fully reopened, UK stock markets are approaching pre-pandemic levels. And in the US, stock markets continue to reach new highs. During the first half of 2021, the UK and US markets grew 11% and _ni_rate, respectively (much better than the same period in 2020, when they were down -17% and -3%, respectively).

Against this backdrop, PensionBee plans have performed well. Plans designed for savers under 50 have all benefited from economic recovery and have grown between 7% and 12% over the last six months. Most plans for those aged 50 and over have also recorded growth and continue to preserve savings for those who are close to retirement.

For more details about how your plan performed relative to wider market activity, read our full Q2 report.

Remember that your pension is a long-term investment when considering short-term performance. Past performance is not a guide to future performance. As with all investments, capital is at risk.

We won Pension Provider of the Year

We were excited to announce that PensionBee was named ‘Pension Provider of the Year’ at the 2021 PensionsAge Awards! We were also shortlisted for seven MoneyAge Awards, including ‘Consumer Champion of the Year’ and ‘Pension Provider of the Year’, and we were shortlisted for two Business Green Awards 2021: ‘Marketing Campaign of the Year’ and ‘ESG Investor of the Year’.

We want to hear from you

Campaign for change

We want to learn about your experiences of the pensions industry so we can amplify them in the UK press and campaign for change. We’re particularly interested in hearing from customers who either have, or are considering, helping their grandchildren financially. Get in touch by emailing engagement@pensionbee.com if you’d like to share your story with us, receive between £75 and £250 for your time, and would be happy for your name and photograph to be printed in a national newspaper.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in August 2021
Last month, we received our 5,000th Trustpilot review and we continued to improve your pension experience. Read on to learn what we got up to in August.

We might be nearing the end of summer, but the future remains bright for those who take an interest in their pension. Read on to find out what PensionBee was up to in August.

We worked on making your pension experience even easier

Process updates

Last month, we implemented a feature that allows you to upload the documentation that we sometimes need from your existing pension providers to enable a transfer. This further simplifies our pension transfer process so you can spend less time with paperwork and more time building your pension pot. You’ll find this new feature by heading to the ‘Transfers’ tab once logged in to the BeeHive via our website. The update is coming soon to our mobile app.

We’ve also been working on building a new way for you to contribute to your pension. It leverages industry-leading Open Banking technology that’ll enable you to make Easy Bank Transfers into your pension so it’s even simpler to save for a happy retirement. Stay tuned for further details next month.

We received our 5,000th Trustpilot review

Last month, we received our 5,000th review on Trustpilot, where we have an overall Excellent rating of 4.7 out of 5. Customer feedback helps us continue to improve and we love hearing about our customers’ thoughts and experiences. Thank you to all of our customers who take the time to leave a review on Trustpilot or who get in touch on social media!

We were shortlisted for several awards

We’re excited to announce that we’ve been shortlisted in several of the pensions industry’s most prestigious awards. We’ve been shortlisted for ‘Pension Provider of the Year’ and ‘Diversity and Inclusion Excellence’ at the Workplace Savings & Benefits Awards, ‘Industry Game Changer’ and ‘ESG Champion of the Year’ at the Growth Investor Awards 2021, and four awards including ‘Pensions Technology Provider of the Year’ at the European Pensions Awards. Huge congratulations to all of this year’s finalists!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in September 2021
Last month, we rolled out more new features to enhance your pensions experience and we won several awards. Read on to learn what we were up to in September.

The regular rhythm of life seemed to return for many of us during September, as record numbers of people indicated they’re considering changing jobs and wages grew at their fastest rate for over 20 years. If you’re in the process of changing jobs at the moment, don’t forget to bring your old workplace pension with you! And if you’re going self-employed, good luck and remember to set up a regular pension contribution so you continue to save for retirement. Simply log in to your BeeHive to get started.

Over-55s can now make withdrawals using their personalised tax code in some circumstances

Withdrawals tax codes

We’ve rolled out a feature that allows over-55s to make withdrawals using their personalised tax code, rather than their emergency tax code, in some circumstances. When you begin to take your pension, you’re allowed to withdraw _corporation_tax of your pension tax-free. Income tax is due on the remaining 75% and you’ll be charged at your marginal rate.

However, if you’re making a withdrawal over the initial tax-free amount for the first time, your pension provider is likely to place you on an emergency tax code. Pension providers are required to do this if they don’t have an up-to-date tax code which takes into account your total earnings for the year. This can sometimes be avoided by asking HMRC to send your provider an up-to-date tax code. Emergency tax can be claimed back from HMRC.

For more information head to the ‘about withdrawals’ section on our FAQ page.

We’re now showing our Tailored Plan customers more information about their investments

Tailored Plan app update

Customers invested in our Tailored Plan - which automatically adjusts the mix of assets it invests in over time - can now access more information about those investments. Tailored Plan customers can head to the ‘Account’ tab in their BeeHive, and select ‘My Plan’ (if using the website) or ‘Plan information’ (if using the mobile app) to learn more.

We were named ‘Employer of the Year’ at the Diversity in Finance Awards

September was another month of celebration as we were named ‘Employer of the Year’ for the second year in a row at FTAdviser’s Diversity in Finance Awards. We were also highly commended in the ‘Trailblazing Company of the Year’ category for our workplace diversity initiatives and inclusive advertising campaigns. We’re also pleased to announce that we won the award for ‘DC Innovation of the Year’ at the UK Pensions Awards in recognition of the services and product offerings we launched in the past 12 months, including the Fossil Fuel Free Plan.

We’ve also been shortlisted for several Computing Technology Product Awards 2021, including ‘Technology Innovator of the Year’, and ‘Technology Hero of the Year’ for our CTO Jonathan Lister Parsons!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in October 2021
Last month, we announced some important changes to our plan range and released your Q3 plan performance update. Read on to learn what we were up to in October.

At the end of October, world leaders gathered in Glasgow for COP26 to tackle climate change. But while we’ll have to wait and see if their words translate into action (to paraphrase Her Majesty), thousands of PensionBee customers have already aligned their financial goals with the planet by investing in our Fossil Fuel Free Plan.

Here at PensionBee, last month saw some important changes to our plan range and a performance update for Q3. We’re also currently running a competition to win VIP tickets to see the Brentford Bees face Watford FC in December. So read on to find out more!

How did your pension perform in Q3?

Q3 update

The general outlook feels positive as almost 8_personal_allowance_rate of the British population have now had both doses of a Covid vaccine, and UK stock markets have quickly recovered to pre-pandemic levels. Globally, more than 6.91 billion shots have been administered, and US stock markets continue to reach new highs. Nevertheless, economic fallout from the coronavirus pandemic may persist for some time, and investors could continue to experience some degree of market volatility, no matter where their pension savings are invested.

Between July and September 2021, UK and US stock markets grew 13% and 16% respectively. That’s much better than the same period last year when the UK stock markets were down by _basic_rate and US stock markets were up 6%.

Against this backdrop, PensionBee plans have performed well. Plans designed for savers under 50 have a higher level of investment in company shares compared to plans for older savers. These plans have all benefited from economic recovery and have grown between 9% and 14% during the first three-quarters of the year. Our two responsible funds, the Fossil Fuel Free and Shariah plans have performed the best, and, each having grown by 14%, have outperformed the UK stock market. Most plans for those aged 50 and over have also recorded growth and continue to preserve savings for those who are close to retirement through relatively low exposure to company shares, or none at all.

For more details about how your plan performed between July and September, relative to wider market activity, read our full Q3 report.

Remember that your pension is a long-term investment when considering short-term performance. Past performance is not a guide to future performance. As with all investments, capital is at risk.

We announced our intention to simplify our product range

Product range

Last month, we announced that we’ll be closing the Match and Future World plans, in order to simplify our product range. Savers in the Match Plan will transition to our Tailored Plan, also managed by BlackRock. And savers in the Future World Plan will transition to our Fossil Fuel Free Plan, also managed by Legal & General. Plan switches will happen automatically by 31st December 2021 and you don’t need to take any action, unless you’d like to opt for a different plan, which you can do from your BeeHive.

Enter for your chance to win VIP tickets to see Brentford FC play Watford

Brentford comp

As official sponsors of the mighty Brentford Bees (AKA Brentford FC), we’re offering two Premier League lounge tickets to see them kick off at home against Watford on Fri 10th December. For a chance to win, simply tell us how PensionBee made you more pension confident. See Twitter for details. Best of luck!

We won at the MoneyAge Awards 2021

We’re delighted to announce that we added several new awards to our collection last month, including Money Age’s Consumer Champion of the Year (Company) and SIPP Provider of the Year and Finder’s Pensions Innovation award.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in November 2021
Last month, we launched our brand new podcast and reached several milestones. Read on to learn what we were up to in November.

We might be approaching the end of the year, but things haven’t slowed down at PensionBee HQ! Last month, we were particularly pleased to launch The Pension Confident Podcast to help you get the most out of your pension. And we were also busy helping lots of you switch to our Fossil Fuel Free Plan, following a spike of interest in helping the planet transition to a low carbon economy after COP26. Read on to find out what else we were up to in November.

We launched The Pension Confident Podcast

Pension Confident podcast

Last month, we were excited to launch the first episode of The Pension Confident Podcast, a brand new podcast from PensionBee and Peter Komolafe that aims to help you get the best out of your pension. In the first episode, Peter chats with Clare Reilly about making a positive impact with your pension and Money To The Masses’s Damien Fahy discusses building a £30,000 annual retirement from just £55 a month!

Subscribe to the podcast and download our first episode on Apple Podcasts or your favourite podcast app, and tell us your thoughts on social media or by leaving a review!

We passed several review milestones

Review milestones

You helped us pass a few milestones in November - 6,000 Trustpilot reviews (4.7/5 rating), 3,000 App Store reviews (4.8/5), and 2,000 Google Play reviews (4.6/5). We are, of course, thrilled! If you haven’t rated your PensionBee experience yet, please do. We’d love to hear your thoughts so that we can help more people become pension confident.

We won at the Financial Times & Investors Chronicle Celebration of Investment Awards

Last month, PensionBee won the Financial Times & Investors Chronicle Celebration of Investment Award in the ‘Focus on ESG: Innovation’ category. Congratulations to all of the other winners!

We were also awarded the Plain English Campaign’s Crystal Mark and App Mark of approval - the only internationally recognised marks that approve the clarity and accessibility of a website and mobile app, respectively.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in January 2022
This month, we released the latest episode of The Pension Confident Podcast, all about self-employed pensions. Read on to learn what we’ve been up to this January.

As economists reflect on the ups and downs of 2021, at PensionBee we’re looking ahead at 2022 with anticipation. And we’re starting with our new year’s goal of giving back to our customers. We’ve released a new episode of The Pension Confident Podcast, hosted by Peter Komolafe, and we’re helping thousands of customers align their financial goals with the planet by switching to our Fossil Fuel Free Plan.

Read on to learn how else we’ve been kicking off the new year.

We released the second episode of The Pension Confident Podcast

Pension Confident episode two

Are you self-employed, or toying with making the switch? In the second episode of The Pension Confident Podcast, we explore the things you need to know when it comes to your self-employed pension, with Emma Jones CBE, founder of Enterprise Nation and our Head of Product, Martin Parzonka.

In this episode, you’ll hear us chat about Auto-Enrolment for small businesses, and what you need to consider when it comes to keeping your self-employed pension topped up and your retirement savings on track. Subscribe to the podcast and download our latest episode on Apple Podcasts or your favourite podcast app. You can share your thoughts on social media or by leaving a review!

Sign up to become a HoneyMaker

HoneyMakers

We’re looking for volunteers to help provide feedback on everything from exciting new products to existing features. If you’d like to participate in surveys, focus groups, prototype testing and more, sign up to become a HoneyMaker.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in February 2022
Last month, we launched a new feature to improve pension withdrawals. Read on to learn what else we were up to in February.

Not many people expected the year to get off to such a rocky start. Interest rates are up, stock markets are down, the cost of living is up - it’s no party for most of us. But while it’s natural to feel uneasy during times of uncertainty, you can at least rest assured that your pension is designed to weather such economic storms.

Read on to find out what we were up to in February.

You can now make withdrawals using the PensionBee app

App withdrawals

It’s been a busy start to the year at PensionBee HQ! Last month, we worked hard to release a new feature that allows you to withdraw from your pension using the PensionBee app, once you reach retirement. Previously, you could only make pension withdrawals from our website.

If you’re a PensionBee customer who’s aged 55+ (57 from 2028) and have a live balance in your PensionBee account, you’ll be able to find the withdrawal feature on your mobile app under the ‘Funds’ section, where it’s titled ‘Withdraw from your pension’. You may have to update your app to see this new functionality.

We’re excited to continue improving our app and our processes so that withdrawing from your pension is as simple as possible. You can learn more about this new feature and our withdrawals process on our blog. Please send any feedback or suggestions that you may have by dropping us an email at feedback@pensionbee.com.

You can now enrol in PensionBee’s Pension Academy, with Patricia Bright

Patricia Bright

We’re excited to announce that our new Pension Academy video series hosted by Patricia Bright, lifestyle and finance influencer, is now live. A passionate advocate of financial empowerment, Patricia’s a pro at explaining complex information in a way that everyone can understand. And as an existing PensionBee customer, she gets it!

This series has been designed to empower you with the knowledge you need to take control of your pension. Each video is clear and simple (and just a few minutes long) to take you from A to Z and help you become pension confident. You can watch the series on our website, or you can sign up to receive a daily video straight to your inbox.

You can now listen to our latest episode of The Pension Confident Podcast

Pension Confident episode three

Our research tells us that women face real obstacles when it comes to creating a comfortable retirement. In fact, the average disparity between men and women’s pensions is 38% and has grown to almost 6_personal_allowance_rate in some parts of the UK. On the latest episode of The Pension Confident Podcast, PensionBee CEO Romi Savova joins Sam Brodbeck, Personal Finance Editor at The Telegraph, and Emilie Bellet, founder of the financial education company Vestpod, to discuss how we got here and what we can do about this issue.

Subscribe to the podcast and download our latest episode on Apple Podcasts, Spotify or your favourite podcast app. You can share your thoughts on social media or by leaving a review!

We won five Boring Money Best Buys Awards 2022

February award wins

Last month, we won five Boring Money Best Buys Awards 2022, including the ‘Best Buy Pensions’ and ‘Best for Customer Service’ awards! These awards are based on real customer reviews as well as customer service, so a big thank you to our wonderful customers and the honest feedback you provide on Trustpilot. And huge congratulations to our lovely BeeKeepers!

We were also shortlisted for ‘Digital PR Campaign of the Year - Finance’ at the UK Digital PR Awards 2022. Well done to all the other finalists!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in March 2022
Last month, we released the fourth episode of The Pension Confident Podcast and we won at the FStech Awards 2022. Read on to learn what we were up to in March.

After a rocky start to the year, stock markets stabilised and even grew in some regions during March. So it’s likely that your pension experienced some growth last month as a result. Read on to learn more about market performance in March as well as what else we’ve been up to.

How did financial markets perform in March?

March market performance

Right now, several things are causing challenges to the world’s economy. Firstly, there’s Russia’s ongoing invasion in Ukraine. This has caused all sorts of problems, from the rising price of food staples like wheat, to the price of energy spiking as Europe attempts to wean itself off Russia’s oil and gas. Unless a peace deal is struck soon, it’s uncertain when these costs may fall again, as the world’s supply chains adjust to make up for the shortfall.

Then there’s inflation - or the rising cost of goods and services - which was increasing even before the invasion in Ukraine. In effect, it means that the cost of doing business goes up and the money people have to spend on non-essentials goes down. Stock markets don’t like this, because it means that many businesses are likely to make less money. The world is also still dealing with the effects of the pandemic. And some countries aren’t necessarily over the worst of it. The Chinese government put its largest city, Shanghai, on lockdown in March, causing economic disruption to millions of people and factories.

As a PensionBee customer, you can rest assured that your pension plan is being managed by one of the world’s leading money managers: BlackRock, HSBC, Legal & General, or State Street Global Advisors. They’re all experts at navigating challenges such as these, and design and adjust your investments based on your pension plan’s goals.

You can read our full pensions performance update on our blog.

Remember that your pension is a long-term investment when considering short-term performance. Past performance is not a guide to future performance. As with all investments, capital is at risk.

You can now listen to Episode 4 of The Pension Confident Podcast

Pension Confident episode four

Data from the Office for National Statistics suggests that one in four people think of their property as a way of funding their retirement, and it’s easy to see why; the property market has seen huge growth over the decades, far outstripping inflation. But does investing in property at the expense of your pension really make more sense financially?

In Episode 4 of The Pension Confident Podcast, Abba Newbery, Chief Marketing Officer at online mortgage broker, Habito, joins Ken Okoroafor, founder of the Financial Joy Academy and The Humble Penny, and Rachael Oku, VP Brand and Communications at PensionBee to discuss this.

Subscribe to the podcast and download our latest episode on Spotify, Apple Podcasts or your favourite podcast app. You can find a transcript of this episode on our blog and don’t forget to share your thoughts on social media or by leaving a review!

We won at the FStech Awards

March award wins

We’re pleased to announce that we won the ‘Financial Inclusion’ Award at the FStech Awards 2022. A big congratulations to everyone who was shortlisted!

We were also shortlisted for ‘Pensions Tech of the Year’, ‘Fintech of the Year’, ‘Best Employer Award’, and ‘Diversity & Inclusion Award’ at the UK Fintech Awards 2022, and for ‘DC Provider of the Year’ and ‘DC Innovation of the Year’ at the UK Pensions Awards 2022.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happened at PensionBee in April 2022
Last month, we tackled the cost of living on the latest episode of The Pension Confident Podcast and we won at the UK Fintech Awards 2022. Read on to learn what we were up to in April.

This month began with interest rates rising to 1% in the UK, the highest level in 13 years. The Office for Budget Responsibility anticipates that inflation will decrease during 2023. While it doesn’t stop us feeling the pinch right now, it also doesn’t stop us from planning for the future - including your pension savings.

Keep reading to find out how financial markets performed last month and what we got up to at PensionBee HQ.

How did financial markets perform in April?

April market performance

April experienced some extreme market volatility as both the UK and US stock markets fell last month. An ongoing large scale problem currently facing global economies and stock markets are supply chain issues, caused by various geopolitical factors.

In retaliation to sanctions, Russia has threatened to stop supplying gas to Europe, which has further increased fuel prices. Together, Russia and Ukraine are global suppliers of _corporation_tax of wheat, 3_personal_allowance_rate of barley, and 6_personal_allowance_rate of sunflower oil. Between sanctions impacting trade and the war affecting agricultural production, across Europe, people have felt the impact of high levels of inflation.

Then there’s China’s latest shutdown as a result of rising coronavirus cases. China accounts for nearly 3_personal_allowance_rate of all global manufacturing - producing everything from iPhones to Tesla cars. The cost of production and therefore products has risen. With income levels remaining the same, but everyday costs rising, essentials have become less affordable leading to a cost of living crisis. Less spending affects company profits, meaning investments dip in value. All pensions across the UK are likely to have experienced the impact of this macroeconomic uncertainty.

Fortunately, there’s a precedent of recovery following market falls and pensions are long-term investments. If the global economy grows over time (which historically it has), then your pension should also recover over time.

You can read our full update on our blog.

Remember that your pension is a long-term investment when considering short-term performance. Past performance is not a guide to future performance. As with all investments, capital is at risk.

You can now listen to Episode Five of The Pension Confident Podcast

Pension Confident episode five

Our latest episode of the Pension Confident Podcast discusses the current cost of living crisis. We were joined this month by Lynn Beattie, personal finance expert and author known as Mrs Mummypenny, Scott Mowbray, Co-Founder and Chief Communications Officer at Snoop, and Clare Reilly, Chief Engagement Officer at PensionBee.

Subscribe to the podcast and download our latest episode on Spotify or your favourite podcast app. You can find a transcript of this episode on our blog and don’t forget to share your thoughts on social media or by leaving a review!

We won at the UK Fintech Awards 2022

April award wins

We’re delighted to have recently won three UK Fintech Awards for ‘Diversity and Inclusion’, ‘Fintech of the Year’, and ‘Pensions Tech of the Year’. Congratulations to all the other winners!

We’re also pleased to announce that we’ve been shortlisted for three European Pensions Awards 2022, in the the ‘Diversity Award’, ‘European Pensions Innovation Award’, and ‘Pensions Technology Provider of the Year’ categories.

We’ve also been shortlisted for ‘Employer of the Year’ and ‘Trailblazing Company of the Year’ at the FTAdviser Diversity in Finance Awards 2022!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy so if you have any ideas or suggestions, please email feedback@pensionbee.com or let us know on social media.

What happens to my pension if my employer or pension provider goes bust?
We investigate what would happen to your pension should your employer or pension provider go bust.

The thought of losing your pension when circumstances are out of your control can be scary. However, the government has a number of procedures and regulations in place to ensure that, in the worst case scenario, your pension is protected. Read on to find out what your options are, and how much of your retirement savings you could get back, depending on the type of pension you have.

What happens if the company I work for goes bust?

This will vary depending on the type of pension you were enrolled in; a defined contribution or defined benefit pension.

A defined contribution pension is the most common type of pension, where your retirement income is dependent on how much money you contribute to it, and the performance of those investments. Most modern workplace and personal pensions are defined contribution pensions.

A defined benefit pension (also known as a “final salary” pension) is a type of workplace pension that pays you an income based on your salary and the number of years you work for that employer.

So, what if I have a defined contribution pension...?

Defined contribution pensions are managed by a pension provider (not your employer), so your pension should be fine if your employer goes bust. You will, however, lose out on any future contributions that your employer would have made. In this situation, you should contact your pension provider directly to see what your options are.

So, what if I have a defined benefit pension...?

With a defined benefit pension, it’s your employer’s responsibility to make sure there’s enough money in the scheme to pay your pension when you reach retirement. If a company you work for experiences financial trouble, your money will usually remain untouched, as a company’s workplace pension scheme is usually kept separate to the rest of its assets. If your employer doesn’t have the funds to pay your pension, you should have protection from the Pension Protection Fund (PPF), which was set up by the government for exactly this reason.

The PPF will compensate you for 10_personal_allowance_rate of your pension if you’ve already reached the scheme’s retirement age at the time your employer goes bust. If you haven’t yet reached the scheme’s retirement age, you’ll only be entitled to 9_personal_allowance_rate compensation, to a set limit. For 2019/20 the limit is £40,020 for a 65-year-old. The compensation cap is reviewed annually from 1 April, to ensure it aligns with the increase in average earnings in the UK in the last tax year.

You may also be able to claim separate compensation from the Fraud Compensation Fund (which is part of the PPF), if there are signs of negligence in your employer’s management of the pension.

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What happens if my pension provider or money manager goes bust?

If your pension provider goes bust, the compensation you’re entitled to will be determined by the type of pension you have, and whether your provider’s regulated by the Financial Conduct Authority (FCA).

For a defined contribution pension, it will depend on where your pension’s saved. If your pension qualifies as a ‘contract of long-term insurance’ it will benefit from the 10_personal_allowance_rate coverage offeredcovered by the Financial Services Compensation Scheme (FSCS) for accepted claims against the money manager. You’ll also be eligible for the same level of cover for annuities purchased from pension providers regulated by the FCA.

If your SIPP provider goes bust, you’ll only be eligible for compensation up to £85,000 for claims against them. For other pensions, it will vary depending on the underlying investment. You can see the full list of the protection you’re entitled to from the FSCS here, and if you have any questions about your pension you should contact your provider.

All PensionBee pensions are structured as long-term insurance contracts and therefore benefit from 10_personal_allowance_rate protection should the money manager become insolvent. This means that if something happens to one of our money managers, who are BlackRock, State Street Global Advisors, Legal & General and HSBC, your pension will be protected by the FSCS up to 10_personal_allowance_rate. We’ll also pursue any compensation on behalf of our customers. For more information on the applicable FSCS protection, read our dedicated Pensions Explained Centre article on the topic.

What happens if I don’t know who my pension provider is?

If you don’t remember who your pension provider is, don’t worry, we hear this all the time. Figures vary, but the general estimate is that there are over 1.6 million “lost” pension pots, worth over £19 billion. This is equivalent to £13,000 per pot!

Figures vary, but the general estimate is that there is over 1.6 million “lost” pension pots

The government has a free pension tracing service, which is designed to help you look up any old pensions you have some record of. While this won’t reclaim your money for you, or give you specific information about your policy, it can help guide you in the right direction so you know who to contact.

The more information you can provide about your employer or pension provider the better. Some of the information that can be beneficial is:

  • Any current or previous employer names
  • A current or previous address for your employer
  • The dates that you were employed
  • Any old payslips you may have

Although the process of reclaiming money may be a slow one and require some admin work, it’s possible to get your retirement savings back on track should your employer or pension provider go bust.

16 pension myths that could be costing you
Have you fallen for any of these? We put to bed some of the most common pension myths.

This article was last updated on 01/10/2024

A recent report found that over half (57%) of people lack confidence in their retirement planning. It also found that confidence decreases as people get older. 44% of 18-39 reported being confident in their retirement planning falling to just 31% for those over 45.

While we’re doing our best to explain things at PensionBee, we appreciate there’s a lot of ambiguity that still exists. So, with that in mind, we’re addressing some of the most common pension myths that we’ve come across.

Read on to get the realities and put those popular pension myths to bed.

Myth 1: Transferring pensions into one plan is unsafe

At PensionBee we’re often asked if it’s safe for savers to ‘put all of their eggs in one basket’, and while consolidating your pensions will bring them into just one plan, it’s likely your money will be invested in a professionally managed portfolio - in a combination of shares, property, bonds and cash. As a result of this diversification, your portfolio should be able to counterbalance any dips in one particular investment in the fund.

In effect then, your money will be invested in a variety of baskets.

Elsewhere, some providers still charge unreasonable fees. These could be transactional fees when you contribute and drawdown, or charges designed to penalise you for having a frozen pension. Transferring your pensions into one pot with lower or less fees, can instantly save you money and allow you to easily manage your pension - with peace of mind too.

Myth 2: Pension transfer charges will eat into my pension

It’s a common misconception that moving your pension will come with high charges. Whilst every pension is likely to come with some sort of management fee, high exit fees and penalties are nowhere near as common as they used to be. This is thanks to changes in pension legislation.

High exit fees and penalties are nowhere near as common as they used to be.

And even if your old provider does charge an exit fee to transfer away from them, it can still be beneficial to move your pension. After all, they only need to be paid once and the money you spend could potentially be recouped on lower fees and a better rate of return. When you transfer to PensionBee, we always check for exit fees and whether you stand to lose any guaranteed benefits with your current provider. If we do find an exit fee over £10, we’ll tell you and ask whether you still want to go ahead with the transfer.

Please be aware that we’re reliant on clear information from pension providers, so we won’t always be able to tell whether such features exist though. We also don’t check certain policies which are considered very low-risk, including where you ask us to waive our usual checking processes too.

Myth 3: I need a financial adviser to transfer my pension

Unless you have a final salary or defined benefit pension with safe-guarded benefits worth more than £30,000, there is no obligation to seek financial advice before you transfer a pension.

All in all the process should be relatively straightforward, and if you’ve read up on the process online and are aware of the benefits and considerations, it’s unlikely you’ll need independent advice.

Myth 4: The State Pension alone will be enough to support you

Even if you receive the maximum State Pension, you’ll only receive an annual income of just over £11,502.40, or £221.20 per week (2024/25).

Although your day-to-day costs are likely to be lower in your retirement, it’s unlikely that this amount of money will be enough to support you on its own. In addition, you’ll only be able to start claiming your State Pension when you turn 65 (with this set to increase to _pension_age_from_2028 by 2028) so if you plan to retire before this age you’ll need to have even more provisions in place to support you.

Myth 5: A pension is unaffordable

Making a few minor changes to your day-to-day life can help to really boost your pension savings. Consider cutting back on certain spending habits - expensive dinners, luscious lunches, your coffee addiction - and you will start to really notice a difference in your pension savings. Putting into a pension shouldn’t leave you penniless and you need to make sure you’re enjoying a few luxuries during your working life, but be willing to make some sacrifices and you might be surprised at what you can afford.

For instance, if you can save an extra £100 into your pension per month from the age of 30, this will mean an additional £36,000 in your pension by the time you reach 60. Add the additional £9,000 you would receive in tax relief and your employer’s contributions, and suddenly building a decent pension pot doesn’t seem so unachievable, does it?

Myth 6: Property is a better bet than a pension

There’s no doubt that bricks and mortar is a good investment. Property is a tangible asset that tends to appreciate over time, but when you’re investing in property to fund your retirement there are some important things to bear in mind.

Property investments leave you liable to a number of taxes. There’s inheritance tax, capital gains tax and income tax to consider, which, when combined, can have a significant impact on your returns. In contrast, money invested into a pension attracts tax relief, and any gains made won’t be taxed. Plus, you can take up to _corporation_tax of your pension tax-free when you reach 55 (rising to 57 in 2028).

Property investments leave you liable to a number of taxes.

Another factor to consider is the diversification of your pension savings. Most pension plans will be diversified, so the money you put into your pension will be spread across a range of assets (like equity, cash and bonds), but also across regions. So any drop in value in one of these carries less risk in comparison to a drop in property values, which could have a significant impact on your property investments.

Learn about property and your pension in our video series.

Myth 7: Pensions are a scam and they’ll never pay out

Scams in any shape or form are always a concern and something to be vigilant about. However, pensions are tightly regulated, and the Financial Conduct Authority (FCA) is doing it’s best to weed out scams, so while it’s wise to be cautious, don’t panic.

Scammers can be very clever with their wording, and if there is ever anything you’re not sure about, you should always contact your provider directly for confirmation from them. You can also contact the FCA about anything suspicious, either by calling their helpline or reporting a scam via the FCA website.

Here are a few scam warning signs to look out for:

  • being contacted about accessing your pension early;
  • being asked to provide details about your pension over the phone; and
  • being asked to transfer your pension to a new scheme.

If something along these lines sounds too good to be true... it probably is!

Myth 8: You can’t join your company pension until you’re 22

Due to the ‘Auto-Enrolment’ initiative your employer will have to contribute to your workplace pension, as long as you’re classed as a UK worker, older than 22 and have a minimum salary of _money_purchase_annual_allowance.

If you’re 21 or under and earn _lower_earnings or more in a tax year, you have the right to opt into your workplace pension scheme. If you choose to opt in, you’ll be entitled to the minimum level of employer contributions. If you earn less than _lower_earnings you can still ask your employer to give you access to a pension to save into. They have to do this, they just don’t have to make any employer contributions.

You can choose to ‘opt in’ to your workplace pension scheme from the age of 18

Starting contributions to your pension earlier will make a considerable difference to your retirement, without impacting on your current lifestyle too much. Your contributions will benefit from something known as ‘compound interest‘, which is the reinvestment of the interest earnt on your contributions.

The earlier you can start your contributions, the greater the returns will be.

Myth 9: You can be too old to start a pension

It’s never too late to open a pension or start contributing to it. The earlier in your career you start your contributions, the longer your investments will have to grow. However, anything you can afford to put towards your retirement at any age is better than nothing at all, and can go a long way to securing yourself a more comfortable retirement.

Worryingly, the highest proportion of people ‘opting out’ of their pension scheme is found amongst people above the age of 50. Not saving into a pension means you’re losing out on ‘free money’ from the government in the form of tax-relief, and also means you’re not increasing the _corporation_tax you can take tax-free when you reach 55!

To work out how much you should be saving into your pension, you can use our calculator.

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Myth 10: If an employer goes bust I’ll lose my pension

The government has a number of procedures and regulations in place aimed at protecting your pension should your employer go bust. If you were enrolled into a defined contribution scheme, your pension will be managed by a pension provider, not your employer. So, should your employer go into administration, your money should be fine. You will however lose out on any future contributions that were due to be made. It’s worth contacting your pension provider directly to discuss your options moving forward.

If you have a defined benefit pension, it’s likely your pension will still be safe if your employer was to go bust. This is because companies running these schemes are required to keep employees’ pensions separate to the rest of their assets. However, if your employer can’t pay the value of your pension, you will still have protection from the Pension Protection Fund (PPF). You will be compensated for 10_personal_allowance_rate of your pension, or 9_personal_allowance_rate if you have reached the scheme’s retirement age.

You can find out more about your options if your employer was to go bust.

Myth 11: Paying extra contributions is the only way to save more

Your pension at retirement is largely dependent on how much you have contributed to it through your working life. So the main way to give yourself a more comfortable retirement is to save more into it. However, sometimes this isn’t possible given your circumstances.

Find a pension plan that has a good balance of risk, reward and charge.

Whatever the size of your pension pot, the performance of the fund and the fees you pay will have a significant impact on your pension upon retirement. It is important that you find a pension plan that has a good balance of risk, reward and charges. You may choose a higher risk plan earlier in your pension journey, and then as you get closer to retirement, switch to a lower risk option to steady the value of your pension pot.

Providers will supply information which indicates where your pension will be invested. Plans will also usually have factsheets, which allow you to find out more about the past performance of the funds, too. But it’s important to remember that past performance isn’t an indicator of future performance, and as with any investment, you may get less back than you started with.

Find more information on the PensionBee plans.

Myth 12: A pension is lost if you die before taking it

Typically pensions sit outside of your estate. This means that your beneficiaries can access your pension, without having to pay inheritance tax on it - although the rules will vary depending on the type of pension and age you pass away. Here’s how.

Defined contribution

If you have a defined contribution pension and die before your 75th birthday, there will be a few options. If you haven’t started drawing down from your pension, it can be passed onto your beneficiaries tax-free - as long as it’s claimed within two years - otherwise there will be some tax charges.

If you pass away before your 75th birthday but have started drawing down from the pension, the options will vary depending on how you accessed your pension. If you’ve withdrawn the full amount and have the cash in your bank account rather than your pension, this will be counted as part of your estate. If you still have funds in your pension though, your beneficiaries will be able to access them entirely tax-free.

Should you pass away after your 75th birthday, your beneficiaries will be liable to pay income tax on the pensions you have left behind. This will be charged at their marginal rate of tax, but if taken as a lump sum, it is worth remembering that this could impact which tax bracket they are classed in.

With annuities, it’s slightly more complicated. If you have already started receiving the income from this, usually your beneficiaries won’t be able to access it. However, there are certain types of annuities that will be eligible for pension transfer, you can find out about these here.

Defined benefit

As defined benefit pensions are linked to your salary and the years you have worked for that employer, the pension rules after death are slightly different. The main factor with a defined benefit pension and your beneficiaries, is whether you retired before you died.

If you die before retiring, the pension may pay out a lump sum worth two-four times your salary. Again, if you’re younger than 75 when you die, this will be completely tax-free for your beneficiaries.

If you have already retired when you pass away though, your spouse, partner or dependent may receive a reduced regular payment. The rules from the provider will be stricter on who will be eligible to receive your death benefits.

Myth 13: Buying an annuity is the only option at retirement

Upon reaching retirement, some people prefer to have a guaranteed income, whilst others would rather be in control of how and when they access their savings. For those wanting a guaranteed income, you can convert your pension savings into an annuity. This will pay out a regular, guaranteed income for a set period of time, or until death.

However, purchasing an annuity isn’t compulsory. Drawing down from your pension keeps your pension invested, and then gives you the flexibility to access your pension as and when required. Whilst both have their pros and cons, everyone will have their own preferences and it’s important to consider your options.

Myth 14: Knowing how much to contribute is too difficult

It’s important to strike a balance when contributing to your retirement. You want to make sure you’re planning ahead and thinking of your future self, but you still need to allow yourself some luxuries and not stretch your finances too much.

You should try to contribute _ni_rate of your salary into your pension

Many people are unsure how much to save for retirement. The uncertainty when it comes to contributing isn’t that people don’t want to save, but more that they don’t know how much they should be putting away. Fortunately, there are helpful guidelines to help you work out how much you may need.

One common suggestion is to try to contribute _ni_rate of your salary to your pension. Although this can sound like quite a lot, when you include your employers contributions, this amount can seem more realistic. This of course isn’t always possible, but factor in one-off payments too, and you can really make a big difference to your pension.

To help plan for your retirement and easily work out how much you should be contributing, you can use our free pension calculator.

Myth 15: Higher rate tax relief is given automatically

Putting money into a pension is a very tax-efficient way of saving. Most UK taxpayers get tax relief on their personal pension contributions, which means that the government effectively adds money to your pension pot. Basic rate taxpayers usually get a _corporation_tax tax top up; HMRC adds £25 for every £100 you pay into your pension.

If you’re a higher rate or an additional rate taxpayer, then you can claim an additional _corporation_tax and 31% tax top up via your Self-Assessment respectively. You will only be able to claim this tax-relief from the last four years though, so if you haven’t claimed this additional tax relief before, you will still have an opportunity to receive it. Our previous research has found the UK’s highest earners have left more than £1.3 billion between 2016/17 and 2020/21.

Myth 16: You have to keep your pension where it is when you change job or retire

With the average worker nowadays having 11 different jobs throughout their career, you can end up with a lot of pensions to keep track of. Every time you change jobs, it’s likely that you will be enrolled into a new workplace pension scheme, and when you leave that job, that pension pot is likely to stay there too. This will mean you could end up with a lot of frozen pensions, that can be easily managed by consolidating them into one pension pot.

Having your pensions transferred to one provider can make them a lot easier to manage. Choosing to combine your pensions with PensionBee means you’ll be able to manage all of your money through an online dashboard in just a few clicks. Once signed up, you will then be assigned your very own BeeKeeper who’ll be on hand to support you with any questions or concerns you may have, and keep you up to date throughout your journey with PensionBee.

These are some of the common myths that we’ve come across, and I hope we’ve been able to put them to bed for you. To get started with PensionBee today and become pension confident, sign up here.

Risk warning: As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

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E1: Making a positive impact with your pension - with Clare Reilly, and Damien Fahy

29
Nov 2021

The following is a transcript of our monthly podcast, The Pension Confident Podcast. Listen to Episode 1, or scroll on to read the conversation.

Music kicks in

Hello, I’m Peter Komolafe; presenter of PensionBee’s Pension Confident Podcast. Every month I’ll be talking to members of the PensionBee team and some of the brightest minds in personal finance to discuss the biggest topics impacting your pension. Just as a precursor, anything discussed on this podcast should not be taken as financial advice and as always with investments, your capital is at risk.

But remember, a happy retirement is a journey, not a destination and the Pension Confident Podcast is here to help you get there. I’m really excited, so let’s get started!

Expert advice on sustainable investing

PETER: Firstly, I’d like to thank you so much for downloading this podcast. We get it, pensions are complicated but both myself and the team at PensionBee are on a mission to make things simple. Whether you’re just starting out on your retirement journey, you’re near retirement, or somewhere in between, this podcast is here to help you get the best out of your pension - and we want you to help us shape it.

That’s why every month we’re going to be kicking off the episode with a Q&A with a PensionBee expert, digging into the biggest questions from PensionBee customers and some of the latest pension news out there. In this episode I’ll be putting your questions to Clare Reilly, Chief Engagement Officer at PensionBee, to address some of the questions customers have been asking about sustainable investing - can we really help tackle climate change with our pension’s investment choices?

Then, later in the show, I’ll be joined by Damien Fahy, founder of popular personal finance website Money to the Masses, to discuss how he believes you can get the equivalent of £30,000 a year in annual pension income by investing as little as £55 a month. That’s right, just £55 a month. We’re going to go through all of the numbers for you.

But first, let’s bring in Clare Reilly, Chief Engagement Officer at PensionBee, to talk about the topic of sustainable investing. Clare, welcome and could you please introduce yourself to everyone?

CLARE: Hi, everyone. So, I’m Clare Reilly. As Pete said, I’m Chief Engagement Officer here at PensionBee. What I do is, I lead on all of our customer engagement work. So, what that means is making sure constantly that our plans meet the changing needs of our customer base. But it also means doing a lot of work directly with customers through focus groups, surveys, case studies to get their voices out into national media. And we do that because PensionBee exists to make pensions simple for everyone in the UK, and so that we can all look forward to happy retirement. And so that means we have to offer our customers an easy way to combine all their pensions together. They can manage that pension online, view their balance, make contributions and withdrawals and actually use some tools to understand how much they should be saving to have the retirement they want.

PETER: I want to start with some basics to get those covered, because we’re not all experts in pensions. In fact, a lot of the time many of us get very, very confused about pensions. So, you know, when we talk about contributions into a pension, number one, how does the pension work? Where do the contributions go? And what’s the point of saving into a pension as opposed to, say, stuffing it in a safe or underneath the mattress or in a bank account somewhere?

CLARE: Right? So, first thing to say is that pensions are actually very simple. They’ve just been saddled with loads of complicated jargon and regulation over the years, which makes them seem a bit inaccessible. In the simplest sense, a pension is your income when you can no longer work, right? You put aside money during your working life, you invest it in the stock market or another type of investment to help it grow and then when you come to retire, and you stop working, and you stop having income from work, you have this pot of money, a pension that will help you see you through to the end of your life. Right? Quite simple, right? But it seems inaccessible, but it really isn’t. And the government is really supportive, obviously, of this behaviour and so they offer a great tax advantage to doing it. So that’s the pension. It’s a tax efficient wrapper and what it means is that for every £100 you put in your pension, the government rewards this behaviour, and they add another £25 pounds on top. So that’s if you’re a basic rate taxpayer, and of course, a little bit more if you’re a higher additional rate taxpayer. And if you’re a PensionBee customer, what you’ll see is every time you make a contribution, you’re gonna see a HMRC tax top up will be added to your account on top and that’s basically free money from the government. And that doesn’t happen very often so that’s a good thing. I mean, look, there’s two types of pensions in the UK, right? There’s defined benefit pensions and there’s defined contribution pensions.

PETER: Can you just give us a brief explanation of how they differ from one another?

CLARE: Defined benefit pensions, they’re the ones that you’ll usually read about in the news, and they paid you a set income for the rest of your life, right? That’s the defined benefit bit. They’re very valuable and they’re pretty rare now. By far the most common type of pension in the UK and the one that we offer at Pension Bee and mostly what you’ll get in the workplace now is a defined contribution pension. So, this is where you and your employer make defined or set contributions over time to grow your pension fund so that in retirement, you have this pot to support you. So, you’re responsible for growing that, you’re responsible for taking care of it and you’re responsible for making it last through all the years of your retirement, which is very different to that defined benefit type. I told you your employer is going to take care of everything and pay you that set amount in retirement. So, you need to understand how much you should be saving and to be honest, most people are currently not saving enough to give them the retirement that they deserve. That’s mainly because they’ve got pensions scattered all over the place from different jobs, they don’t know what their balance is, and they often just don’t know how much they should be saving. And so that’s where PensionBee comes in.

And I just want to answer your one about under the bed, right? So, if you decided to not put any money in a pension, and you wanted to put it under your bed instead, the first practical problem, you’re going to have this that Bank of England keeps withdrawing and issuing new banknotes, right? So, you’d have to be pretty careful that your whole stash wasn’t worthless. More importantly, your savings will actually - they’re going to decrease rather than increase over time if you keep money in cash long enough. And that’s because of inflation. So, if inflation is, say, 2% a year, and that’s the price of household goods, like food, and clothing and fuel, it means there’ll be rising at a rate of 2% a year. So, if your savings are not earning at least 2% a year, the effect of inflation would mean that your money would buy less in a year’s time again and again. And so, the simple rule is that if you don’t want your money to shrink over time, you need to place it in an account that’s paying more in returns than inflation and that would be a pension. So, the average pension, I think, if you look at history, is returned around 5% to 7% each year, so it’s a lot better to have your money in a pension than under the bed.

PETER: Most of the new pensions are defined contributions. Where does the money actually typically go? Where does it end up going?

CLARE: Yeah, so the strategy of those pensions is to invest in a really wide range of assets, and geographies. And what that will do is it will give you a more consistent performance over time. So, what it means is ultimately, most pensions will be invested in thousands of different companies all around the world. So, there’ll be companies of different sizes across different sectors and in different countries. So, if one region or country does badly in any given year, then that will balance out. As I said, that’s diversification. So, pensions can be something as well called multi asset. So that means they invest in a mix of stocks or companies, then also maybe bonds, listed property, gilts, commodities, or similar.

The default plan we have at PensionBee is called Tailored and the way that the Tailored plan works is that it de-risks as you approach retirement and so it gives you the right mix of different types of investments for your age. So basically, if you’re 30 years away from retirement, you should be investing for growth, because you’ve got this really long-time horizon, to be able to take on more risk, because these are your kind of go for growth years. But as you start getting older, and you start getting close to retirement, you should be investing for stability, and you should be investing in the safer asset classes. So those are like bonds and gilts and they’re going to be less susceptible to market fluctuations in those years as you approach retirement.

PETER: So essentially, what you’re describing there is that it’s kind of protecting your journey towards retirement?

CLARE: Yeah, no, that’s exactly it. And so, lots of people don’t want to spend their weekends like following...

PETER: People have better things to do.

CLARE: Every region and every industry, they’d much rather just get some comfort from the fact that all that’s kind of being magically done in the background by a team of experts.

PETER: So, let’s move on to sustainable investing. So how does sustainable investing differ to the investment approach that you’ve just described there?

CLARE: Well, I mean, sustainable investing is about investing in progressive companies that are trying to take into account some or all of the problems this world is facing, and that’s companies that are going to help with the transition to a low carbon economy, or it’s companies that are really embedded in the communities that they’re operating in, or values driven companies with kind of a clear social purpose. So for some, that’s the right thing to do, but for more and more people, it’s because there’s this huge body of evidence that says long term, those companies are going to be more financially successful What was that David Attenborough, quote recently about how illogical it is for your pension to kind of seek short term profit from companies that are simultaneously destroying the world you plan to retire into?

PETER: So, for customers who choose to invest on a sustainable basis, don’t necessarily have to be worried about potentially taking a hit?

CLARE: Yeah, I mean, sustainable investing is redirecting money into the type of companies that are mindful and committed to making the world better around them and not destroying it with their business activity.

PETER: I know that recently there has been a lot of stuff in the news around sustainable investing and people’s views on that. In particular Extinction Rebellion, and what they’re trying to do is they’re trying to enforce, I guess, the investment landscape into coming out of things like fossil fuels. What’s the PensionBee position on that? Do you agree with the sentiment and agree with some of the protests that they have?

CLARE: I mean, why do people protest? People protest, because they don’t feel heard. So, I think when it comes to the planet, and the fact that the planet is dying, because of the human exploitation and people, obviously, understandably, very angry. They’re only getting angrier, aren’t they, when they see executives at these large corporations that are exploiting the planet’s resources and getting paid millions in bonuses for doing so. So, I think the other thing to say as well, it’s so hard, isn’t it, every day to be making the right decisions, to be acting in a sustainable way. That often means buying more expensive products, not eating meat, or dairy as much as you might like to, but all grappling with these decisions, and it can be really exhausting and expensive, I think, to always constantly be trying to do the right thing, when we know actually, in the back of our minds, individuals alone are not going to be able to stop the terrifying demise of the planet, right? We need to get world leaders and politicians and big business and those big decision makers to come together. Because without them, we’re not going to be able to do it. That personally makes me very angry and upset and not listened to. So, I fully understand why people are on the streets protesting about that.

PETER: I understand that PensionBee have been supporters of Make My Money Matter, that’s a recent movement has gained a lot of traction. Tell us a little bit more about the involvement in that.

CLARE: Yeah. So, when it comes to the Make My Money Matter campaign, we were one of the founding pledge partners of that campaign. And I think that we support all these campaigns that are raising awareness of the issue, particularly new voices, and particularly to new audiences, which I believe that campaign is doing through Richard Curtis, who I don’t think most people a couple of years ago would have associated with pensions, let alone be someone telling you that it’s 21 times more effective to move your money to a green pension than it is to stop flying and go vegetarian and switch energy provider. And that’s kind of staggering to think about, so I think that the problem we have is that trillions of pounds of money is invested in all these companies around the world. And we do need to use that money more effectively, to drive positive change in those companies and we fully support that the more campaigns that are out there to deliver that message to new groups of people, obviously, the big debate is whether we should be selling our shares in fossil fuel companies, or whether we should be staying invested. But I actually think we need a mix of approaches because one size doesn’t fit all and I think for maximum appeal, we need that range of options and that range of voices and that’s, I think, we’re really pleased to see all of these awareness raising campaigns.

PETER: But focusing on your fossil fuel free plans specifically, can you expand a little bit more on how that’s actually invested, and how customers can be sure that it’s not going to be greenwashed?

CLARE: Yeah. So, in 2020, we started to get customers telling us again, and again and again, that they didn’t want to be engaging with oil companies any longer, they just didn’t believe the spin. So, we launched a big public campaign, actually in 2020 to try and get this new type of fund launched. The plan is still quite innovative, because firstly, it excludes all fossil fuel companies and also all companies that provide services to the fossil fuel industry. But it also excludes tobacco companies, because that’s another sector that our customers said that they didn’t want to engage with. And it also removes a couple of other kind of problematic sectors. So that’s weapons and violators of the UN Global Compact. So once those companies have been excluded, at the outset, it then invests in this new type of index. So, this is, it’s called a Paris Aligned Index. What the index is doing is it’s taking thousands of global companies. And then it assesses them for how well prepared their businesses are for climate transition, over weights or invests slightly more in the companies that are better prepared, and it invests slightly less money or underweights companies that are not. And so, it’s a kind of a more sophisticated approach to traditional indexes where a traditional index will just track like FTSE 100, which is the 100 biggest listed companies in the UK, even though that might sound a bit complex. It is sophisticated, actually, but the plan is quite simple to understand. We publish the full list of companies on our website every month of more than 1000 companies that invest in any one time you could. You can look closely at that. Because obviously green washing is a really important topic.

We do feel very strongly about that, and we felt really strongly about it when we were looking at the market to see what was on offer back in 2020. And there were just so many complicated plans there with complicated secret data and ratings and which you suspect are sometimes being a bit gamed by different companies. We wanted to give people the confidence that they know what they can expect this pension to invest in and a kind of clean way to look at the ingredients list for the allergens that you don’t want.

PETER: So on that point on exclusion, Clare, there has been a lot of change, I would say, and a shift in sentiment around this topic of climate change. There’s been a lot of really weird weather, droughts, floods, all kinds of stuff going on. We’ve had Cop 26 as well. I wonder if you see that reflected in your customer surveys and what your customers are telling you at this point in time. I know you did one recently. Could you tell us a little bit more about that?

CLARE: Yeah, we conduct a lot surveys, actually working on another one right now. So, we surveyed the same group of customers twice, in 2020 and 2021. And in 2020, we found that only 34% of them wanted to remove oil complete from their pensions. But we found that had gone up to 56% by 2021. We also asked question around - I mentioned the UN Global Compact. So that’s a set of principles around trying to encourage responsible business practices. So, it focuses on corruption and human rights abuses in supply chains and labour issues. 90% said that they did not want to be invested.

PETER: Wow. So, for customers who do want to go further, what PensionBee plans are there at the moment that you have to cater to those customers?

CLARE: Yeah, so there was a group of customers who were kind of really speaking loudly saying that they want to go further, and they want to go faster. So, we are now looking to bring on a new plan next year, it will cater for that group, and it will be more concentrated in its approach. So, it will only probably invest in companies that are having proven impact.

PETER: Do you think that with recent campaigns, like Make Your Money Matter and Extinction Rebellion, that sustainable investing is here for the long term? It’s here to stay.

CLARE: Oh, absolutely. I mean, the government is making changes at the moment to the way that pension schemes and companies are run in the UK. And so all big companies will need to report on climate related financial disclosures, and on the impact that their pension scheme or their company is having on the planet. So, this is called TCFD. It’s called the Task Force on Climate Related Financial Disclosures. It means that all companies in the future will need to demonstrate that they have a strategy to survive in a world that is changing as a result of the climate change, and they need to do that by data reporting on certain kind of climate related metrics. You can pretty much work out which companies are not going to survive in the future based on their inability to adjust. So, I think the short answer is yes, sustainable investing is definitely here to stay. I think the bigger question really is around the pace of change.

PETER: That’s great. Thank you so much, Clare, and thank you for your time today. Really appreciate you spending this first episode with us.

So, we’d love to hear from you, the listeners. If you have any questions that are pension saving or retirement related, please send them to podcast@pensionbee.com. That’s podcast@pensionbee.com. If you prefer, you could Tweet us @PensionBee and we’ll do our best to answer them in our next episode.

£30,000 a year in retirement income from contributing just £55 a month

PETER: Now, one big problem that many people have is knowing exactly how much they need to put into their pension pot. There are a lot of really big numbers that are often bandied out there and it can make it feel impossible if you’re just a normal person, especially if you have financial commitments in the here and now. If that sounds familiar, then our next guest, Damien Fahy might be able to help you feel a little bit more hopeful. He’s the founder of popular personal finance website Money to the Masses. Damien and his team help over 3 million people through the minefield of personal finances every single year. Welcome to the show, Damien. Could you tell us a bit about your background in the financial space? And what prompted you to create Money to the Masses?

DAMIEN: Yeah, Money to the Masses is an interesting story. My background is in finance. So, I used to work in the city of London and worked for a firm that gave financial advice to magic circle law firms, which is basically the people who earn a lot of money. So, they were earning sort of seven figure salaries a year and I got to the point where it wasn’t always fulfilling. I liked the problem-solving aspect of it, but I wasn’t changing the world. And I had bit of an epiphany, really, my first daughter was born and the day I went back from the paternity leave, I met my brother. I’ve got a twin and we had lunch and I was sitting there thinking like “Look, is it worthwhile? Is it changing people’s lives?’ and I didn’t really feel I was. I just making rich people richer. Then the idea of just writing came to life. Money to the Mass was born as a blog. That day, I went back home, started writing and what I was doing essentially was giving the information that would cost hundreds of pounds an hour that I was being charged out for by my company. I couldn’t even afford that, I lived in a terraced house. I mean, this shows you sort of how crazy the world of finance is, you can work in it, but can’t afford the knowledge that you have if you wanted to pay for it. And so, I decided to start putting that information online for free and then fast forward 4 years from then, I quit my job.

I always tell the story, the most popular email I ever sent had the title, “I quit”. I think that everybody thought I was quitting Money to the Masses, but I was quitting my job to do it full time. And that was a moment where you have to just go for it. I mean, you’ve had similar experience yourself and here we are 11 years later and we’re now, as you described, used by 3 to 4 million people a year. We have podcasts, we do live shows, there’s a whole host of things that we do.

PETER: Yeah, you’re right, I did leave a really secure job to do what I do now and the comfort of having auto-enrolments and defined contribution payments into a pension. But I love what I do now in the education space, and that leads us on to a recent episode of your Money to the Masses podcast where you explored the idea of being able to generate the equivalent of £30,000 a year in retirement income by contributing as little as £55 a month. This sounds incredible, and maybe a little bit too good to be true for the listeners. Could you explain a little bit more how you got to those numbers and how it’s actually possible?

DAMIEN: Yeah, what happens is, people have a retirement plan. And they think, “How much money do I need?” and then the numbers are incredibly large. So, you just present them with an Everest that they’ve got to climb. If you want people to take action, you need to be able to give them a motivation, that the problem is surmountable. It’s that old proverb, isn’t it? The Chinese proverb: A journey of one thousand miles begins with a single step. It’s why you wanted to do - was to say to somebody, “Look, you have this dream of a £30,000 a year retirement income”, and that was based upon the average wage in the UK. And let’s reverse engineer it. It sounds like a lot of money when you’re aged 65. But the reality is are, your circumstances are gonna be very different to what they are today. So firstly, you probably won’t have a mortgage. That’s your biggest bill for most people. So actually, to live a lifestyle with an equivalent salary of £30,000 a year in retirement, you actually need two thirds of that, it works out to be £20,000 because history suggests that two thirds of what your salary you wanted at retirement, your final salary would give you the same lifestyle you had just before retirement.

So now we’re already on £20,000. If I go back one step, if you were trying to produce a £30,000 a year income at retirement age 65, then you would need a pot of around £900,000 or something like that. Now, if you’re 30 years old, it would mean you’d have to put £1500 a month away in a pension to achieve that. Now, who’s going to do that at 30 years old? As you get older, that number gets bigger and bigger and bigger. So, you can see, the first thing I did was go, “Well, look, you don’t need £30,000, let’s go back to the £20,000, because that’s gonna give you the equivalent. But then there are lots of levers you can pull in pension planning. It’s not just about how much you put in. For example, when you get to retirement, you have options, you’ve got this pot of money. Now you have a choice that you can take your 25% tax free cash from it. And then you can use the rest if you want to, to go into drawdown, producing the income, whatever you want, you don’t have to do that. Because you could instead choose to use the whole pot to provide your income stream. And if you’ve paid off your mortgage, then you might be okay not having that tax free cash amount.

The other thing people overlook is that you do get a State Pension. You will have a State Pension of around, at the moment, about £9,339 a year. So already I said you’ve got to get a £20,000 a year income. I’ve already now knocked that down to actually you’ve got £9,000 coming from the state. So now you’ve only got to get about £10,000 It’s actually £10,651. Now I won’t bog people down with too many numbers but that already brings the pension pot you need to generate that £10,000 a year, just over £10,000. The pot you need at 65 has now dropped down to £213,000, around that number. That’s a long way off the £900,000 we started at the beginning this conversation.

And so, it’s now starting to become a bit more achievable. Now what does that mean in terms of contributions? If you were 30, you’d have to put in £400 a month, if you’re 40, because you started later, less compounding - you’re £600 a month. If you’re 50, then of course you’re leaving it later, that’s about £1,100 a month.

Now some of those numbers still seem a little bit high. But the thing is, when you have a pension, you’ve got to engage with the plan itself. You can’t just think it’s this mysterious pot your money goes into. You’ve got to look at charges. Now if you look at the average across the industry, it’s at least 1.5% per annum you’re going to be paying probably more than that a year. Now, if you can reduce that down, which you can do by looking around. You could bring that down way below 1% per annum because they compound too. You might have the magical compound on your contributions but charges work - it works in the same way for them so it’s a negative.

So, by reducing that down, that has a big impact on the fund size that you need. You need a smaller fund size. Now, if you then also increase your investment risk. Now if you’re 30, you’re going to have huge economics, bust and boom stock market crashes, you can afford to take more risks. Now, this isn’t advice. This is just historical fact. So, you can take more risk. So, what happens with a lot of people’s pensions, they end up in a default fund of some kind, which is just some sort of middle of the road risk level fund that everybody will end up in. What you need to do is engage with the funds that are underlying and choose one that you like and by doing that, you will end up increasing the eventual pot size you’ll have because you’ll get a bigger return. Now, if you look at the facts and figures out there, broadly speaking, equities give you about a 5% return on top of inflation every year. That’s the historical average. There’ll be years they fall 20%, 30%. There’ll be years they rise 20-30%, but on average it’s about 5%. If you took a bit more risk in your portfolio, you could maybe knock that up by 5, 6, 7, 8% on average per annum on top of inflation. It sounds punchy, but you’ve got a long timeframe if you’re young.

Now if you do that, then that starts to bring down the amount of money you need to invest in your pension a month. The last number I threw out here about a month, we said £400 a month for a 30-year-old, £600 a month for a 40-year-old and £1100 for a 50-year-old. By doing those levers, pulling them I’ve just mentioned, we’ve now got down to £110 a month for a 30-year-old, £250 a month for 40-year-old and £650 a month for 50-year-old. They’re much more achievable, and the thing is we don’t have to stop there because that’s the gross contribution. But the tax relief you get - because this is a wonderful world of pensions - that you get a Brucey bonus from the government. Yes, free money. So, if you ensure that you claim back the tax relief that you’re owed, then you will actually reduce the amount it’s costing you out of your net pay. That’s your take home pay, that’s what most people are concerned about.

And, of course, then when you throw in the idea of auto-enrolment, then there’s some real magic happening now, because auto-enrolment, if people don’t know, it’s basically the scheme that when you join a job and you’re employed, then your employer has to pay 3% of your qualifying earnings. And you have to pay 5% of yours into this pension. You can opt out, but the advice is you wouldn’t want to. I mean, I can’t give financial advice, but I think you’d be mad if you opted out of auto-enrolment. It’s free money, isn’t it? Again, it’s free money, you should stop thinking of it as like money that you haven’t got. Do you know what I mean? Money that’s coming out, because that should be part of your negotiation when you go in there. Yeah, okay, that’s auto-enrolment “Yeah, I’m gonna get that. this is the amount I’ll get put in my pension”. And there’s some great books out there. If you ever read a book called, “The Richest Man in Babylon”, I only throw that one out there because it’s, have you read it?

PETER: I have, yeah.

DAMIEN: What did you think of it?

PETER: It’s a brilliant book, very fundamental things that we just don’t think about too often. And I think whilst they’re very, very simple and basic concepts, you don’t know what you don’t know until you know, you don’t know it.

DAMIEN: Yeah. And for people listening who haven’t read “Richest Man in Babylon”, it’s almost biblical, isn’t it to the narrative? It’s sort of parables, isn’t it? And fundamentally, there are money lessons in there. For people who don’t want to read money books, this is one to start with. But the reason I bring it up, because one of the key messages in there is people should be putting away 10% of their wealth, if they want to be able to get rich, and be the richest man in Babylon effectively. Well, if you look at auto-enrolment, the magic numbers are occurring. It’s 5 there and you can get your employer to put in 5, you will be getting 10% of your money put away for the future, which you can’t touch. And of course, what happens when you pull that together, then you can get to a stage where you can get the equivalent and you add in the State Pension.

So, you get back to the equivalent of a £30,000 a year’s retirement income, then it’s only costing you £55 a month because when you add in the contribution from the employer, this is if you’re age 30, which is £41.25 a month and then the tax leave you also get which is £15.75, then that’s where the magic happens. So, all it is, is you’re pulling certain levers, but what I’m trying to demonstrate to people is that the Everest of the £30,000 a year retirement income. If you gave that to me, I’d be sitting there thinking “I’m never gonna do that”. But if you make some smart choices, you look at what it’s invested in, you look at how much you’re being charged, you join your auto-enrolment scheme at work if you are employed and you’re eligible, and you make sure you put in as much as you can as well. And the other thing to do, ask your employer to match your contribution, all they could say is no. So those sorts of things suddenly make it much more accessible, and I hope people can get a bit more excited about it.

PETER: I think there’s a really good point there. And I think ultimately what I’m hearing is that for listeners, never to assume that it’s too late. Funnily enough, I actually showed the numbers to my partner, and she was like, “How can I get that?” And it’s that interest in actually engaging in the numbers, because I think you’re right. Small, small steps get you a very, very long way over time. But you have also mentioned things like the auto-enrolment, I just want to talk a little bit about that. Do you think that auto-enrolment is something that people kind of either don’t understand or completely miss the impact of when we talk about retirement and pensions?

DAMIEN: I think there’s a danger that employers feel it as a bit of a burden. So therefore, they’re not engaging with their employees about that. “This is amazing, this thing I’ve got to do for you, because I really care about you. I want you to be around working here to retirement”. But this isn’t the answer on its own. And you need to be putting more yourself, don’t forget going back to what I was talking about. I was basing it on the assumption you’re going to get a State Pension. And I think that is an assumption that you can’t, if you’re young, I think that’s one that is questionable.

PETER: Do you think it will be around long term for maybe younger listeners?

DAMIEN: Debatable, I think not in its current form. I think it will end up being means tested, just to get people who are young, who might not understand how it works. The State Pension, when you pay National Insurance contributions, they’re not going into a pot, with your name on. It’s just going into a big fund. Imagine a cash machine where there are people who are retired, withdrawing money from the cash machine, and everyone who’s paying National Insurance contributions are still working, and they’re the people who are filling up that cash machine.

There’s two queues, and what happens when you reach retirement age, state retirement age, you go from filling up the cash machine, and then you go and join the line where you’re withdrawing it. Now, if you think about that, that line is being skewed because more people are joining to withdraw the money from the cash machine and there are less and less people who are actually paying tax because our population isn’t expanding that quickly. If you’re going to make the system work, then something’s got to give. And that’s either you stop giving people as generous a pension. I’m not saying it’s particularly generous, but you don’t give them the increases. But that’s not going to go down very well, because the people in the front of the queue drawing the money are the majority and they will vote. And of course, the people who are paying National Insurance contributions currently that are funding the State Pensions of today, they will have to be probably charged more. And that is again, not going to go down too well. So, I think what will happen is you’ll probably get some kind of means testing at some point. So, I don’t think it will exist in its current form.

PETER: And last but not least, in each episode, we’re going to be asking our special guest to give our listeners their top three pension saving tips, what would be yours Damien?

DAMIEN: Okay, first of all, I would say engage with auto-enrolment, because, as you said, it’s free money. And I think you need to start now is the other tip. So, it isn’t about how much you put in, it’s the impact of starting to put into it. So, it’s just the start, don’t think that’s too little. So, I think that’s the second one. And the third one is to engage with it, manage it, look where your pension is invested, and make life choices about it, whether it’s about the risk, or that you want to make a difference with your pension. So don’t just ignore it and think that it’s something that someone else will look after for you. That’s not the case if you’ve not got a financial advisor, which most people don’t. I think if you do all three of those, you’re probably going to be in a good place.

PETER: Perfect. Thank you so much, Damien, for coming on to the show. If you’re not a reader or listener already, I would strongly encourage you to head over to moneytothemasses.com to get the latest personal tips from Damien and his team. Please remember anything that we discussed here in this podcast should not be regarded as financial advice. As always, when you’re investing, your capital is at risk.

So that’s it for the first episode of the Pension Confident podcast. Thank you so much for listening. And again, we really like to hear from you so please get in touch with us by emailing podcast@pensionbee.com. That’s podcast@pensionbee.com or on Twitter @PensionBee. We’ll be back in the new year with an episode every single month and it’s your questions and feedback that will drive what we discuss moving forward. This is your platform to put those perplexing pension questions straight to the experts. Until next time, keep saving and stay pension confident.

Closing music

Risk warning

As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
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