Blog
What happened at PensionBee in April and May 2019
We’re excited to announce some new and improved features at PensionBee. Here’s what we’ve been working on in April and May!

We’ve got some exciting updates to share with you, including a fresh look on our website and our rollout of new Simpler Annual Statements, which makes us the first pension provider to offer customers an easy to understand snapshot of their pension. Read on to learn what’s new at PensionBee and how we’re improving your pension experience.

We’ve adopted Simpler Annual Statements to make it even easier to manage your pension

Simpler Annual Statements

We want to give our customers complete transparency and control over their savings. Whether that’s by giving you full visibility of how your pension’s performing, or making our annual statements easier to understand – we’re on a mission to make pensions simple!

Our Simpler Annual Statements are designed to provide a short and clear overview of your pension. They’ll show you the total balance, how much you’ve contributed to your pension, the tax top ups you’ve received from HMRC and how much your employer has paid in, if applicable.

We’re pleased to be the first pension provider to adopt the new format, since it was announced by the government back in October. Minister for Pensions and Financial Inclusion, Guy Opperman said: “I am 11_personal_allowance_rate committed to simpler statements and am pleased to see PensionBee adopting the Simpler Annual Statement. I look forward to the rest of the industry doing the same thing in 2019.”

If you have a live balance and transferred your old pensions to PensionBee before the end of the 2018/19 tax year, (and haven’t transferred out or started withdrawing from your pension), you’ll be able to view your Simpler Annual Statement in your BeeHive.

We’ve refreshed our website to show you how PensionBee works, from consolidating to withdrawing your pension

How It Works update

We’re always working to bust jargon and demystify pensions, whether that’s through the articles in our Pensions Explained centre, our Pensions 101 videos over on YouTube, or explaining how pensions work right here on our website. We’ve recently updated our How It Works page to give you a simple and concise walkthrough of our service - our website is as easy and straightforward as it is to manage your pension with PensionBee!

Plus we’ve added new sections on combining your old pensions with PensionBee and making contributions to your new PensionBee plan, which sit alongside our page on how to withdraw your pension when it’s time to retire. Our site covers everything you need to know, from transferring your existing pensions over to us, to receiving tax top ups from HMRC, and even planning your retirement with our drawdown calculator.

We’ve been nominated… again!

We’re thrilled to announce that we’ve been nominated for Diversity and Inclusion Champion in the Computing Tech Marketing and Innovation Awards 2019! We’re incredibly proud of our diverse team, whose dedication, commitment, and insight make PensionBee such a wonderful and inclusive place to work.

We’ve also been nominated for Tech Company of the Year in the Evening Standard Business Awards 2019 - alongside Twitter, no less!

🏅We’re pleased to announce that PensionBee has been shortlisted for ‘Diversity and Inclusion Champion’ in the Computing Tech Marketing and Innovation Awards 2019 🏅 #pensions #fintech #awards #diversityandinclusion https://t.co/T7vKbLtNoB pic.twitter.com/lPCt83TdI5
— PensionBee (@pensionbee)

And that’s not all - PensionBee has also been nominated in the Investment Marketing and Innovation Awards 2019. We’re shortlisted for three awards: the Corporate Social Responsibility Award, Most Innovative Direct Consumer Proposition, and the Open Innovation Award. We’re proud to be bringing our company values of innovation and love to the pensions industry.

Plus, our CEO, Romi, has been nominated for no less than six accolades at the Women in Pensions Awards 2019, including Pensions Woman of the Year and Role Model of the Year. Congratulations to everyone who was nominated.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in June 2019
We were busy bees last month, working hard to bring exciting new features to your pension. Here’s what we were working on in June.

Summer is finally here and there’s a buzz in the air - and in our BeeHive! We were busy bees last month, working to bring exciting new features to your account as well as stacking up those award wins. Here’s what we got up to in June.

We’ve automated your tax top ups from HMRC

Automated tax top ups

We’ve recently made improvements to the way your tax top ups from HMRC are added to your account. Now, whenever you make a personal contribution to your pension, we’ll automatically add your _corporation_tax tax top ups from HMRC so you can see the funds in your account straightaway.

This means you’ll no longer need to wait eight weeks for these to credit your account, and will be able to see a more accurate view of your balance whenever you log into your BeeHive. Don’t forget, most savers can contribute £100 to their pension from a personal bank account, and get a £25 top up from HMRC, to a maximum of £40,000 in the current tax year.

We’re keeping your pension safe

New safety page

Keeping your savings safe is paramount to us at PensionBee, so we’ve updated our website to highlight the security procedures we use to protect your money. PensionBee is directly authorised and regulated by the Financial Conduct Authority, and we’re also a member of the Association of British Insurers, working on better standards in the pensions industry.

Plus, our pensions are managed by the world’s largest money managers – State Street Global Advisors, HSBC and BlackRock – so you know your money’s in experienced hands. They invest your money and your pension is kept completely separate from our own funds.

If our money managers fail, your pension will be protected by the Financial Services Compensation Scheme up to 10_personal_allowance_rate. We’ll also pursue any compensation on your behalf. Should PensionBee fail, your money manager will continue to invest your pension. We don’t manage your money, so your savings would be safe.

We protect your data with full encryption, secure data protection practices, and we will never share your personal information without your permission. You can find out more about our security policies on our website and our FAQs, or get in touch with your BeeKeeper if you have any questions.

The awards keep coming…

The awards keep coming

We’re pleased to announce that PensionBee was named ‘Diversity and Inclusion Champion’ at the Computing Tech Marketing & Innovation Awards, in recognition of our work campaigning for diversity and representation in the pensions industry.

We’re immensely proud that half of our team consists of women and we have around _higher_rate BME representation at PensionBee – an achievement that’s unheard of in our sector. We’re working hard to prove that pensions can be a good career for anyone looking to be on the cutting-edge of product development and innovation, while challenging the perceptions of what people in pensions should be.

We also won two awards at the Investment Marketing and Innovation Awards: ‘Most Innovative Direct Consumer Proposition’ and ‘Open Innovation’. The first accolade acknowledges our simple online user journey which has transformed pension transfer processes to give you complete control and clarity over your pension.

The second award recognises our innovative use of Open Banking in an industry that hasn’t changed or adapted with advances in technology in decades. We plan to share our APIs with even more banking marketplaces and aggregators in the near-future to put pensions back where they belong – at the forefront of your finances.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee revived Lynn’s pension savings
PensionBee customer and personal finance blogger, Mrs Mummypenny, describes how PensionBee helped her to get her pension savings back on track.

Personal finance blogger and mum of three Lynn was keen to start saving into her pension again after taking some time off work to set up her business. Lynn needed an easy, flexible self-employed pension as she entered her 40s.

PensionBee’s self-employed solution

Lynn consolidated her old pensions with PensionBee, finding our transfer process simple and painless. We just needed some basic details about her old pensions, like her provider name and policy number, and then we did all the work - no paperwork, no fuss.

One of the things I really love about PensionBee and being self-employed is that I’ve got flexibility to put whatever I choose into my pension each month.

Now, Lynn can make contributions into her pension straight through our app, with no minimum or fixed contribution amount. With a fluctuating self-employed income, this means that Lynn can save an amount that works for her each month, whether it’s £1000 or £100.

Achieving long-term financial goals

In previous jobs, Lynn didn’t opt in to her workplace pension scheme, a financial decision she regrets as she gets closer to retirement. Now that she’s saving into her PensionBee plan, Lynn feels reassured as she tracks the performance of her savings on the app.

It feels incredible to have that visibility. It gives me a sense of reassurance that I know exactly what’s going on with my money.

It’s always better to start saving for retirement early, but since transferring to PensionBee, Lynn finally feels in control of her pension savings. She’s reaching her financial goals and getting back on track for a comfortable retirement.

Find out what other PensionBee customers have to say over on our YouTube channel, or take a look at customer reviews on Trustpilot.

What happened at PensionBee in July 2019?
Summer is finally here! This month, we’ve been working to make managing your pension a sunny experience. Find out what we’ve been up to this July.

Whether you’re loving or loathing the heat, it’s safe to say that the ‘Great British Summer’ is finally here. In between the awards ceremonies and the sunshine, our team has been working hard to make managing your pension even easier. Here’s what we’ve been up to this July.

We’ve made it even easier to see your pension balance grow

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We’ve made a few changes to the ‘Balance’ tab in the BeeHive so it’s now even easier for you to understand your transactions. As part of this we’ve changed how your tax top ups are displayed so it’s more straightforward to see which tax top up relates to which contribution.

You’ll also be able to see more information on your rewards, from the name of the person you successfully referred to the corresponding tax top up. Remember, you can recommend PensionBee to your friends, and as soon as they successfully transfer a pension, we’ll automatically add £50 to your pension and £50 to theirs too (£40, plus a £10 tax top up). Full terms and conditions can be found on our website.

We’ve invested over half a billion pounds on your behalf

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We’re proud to announce that we have now surpassed _higher_rate_personal_savings_allowancem in pension money, with a further £400m on its way. That means you’ve trusted us with almost a billion pounds of your retirement savings!

Thanks to you, PensionBee has become a key challenger and disruptor in one of the oldest industries – in just a few years. We don’t take the trust you’ve placed in us lightly and will keep campaigning for change and listening to your feedback, so we can continue to bring you a leading pension product.

Our app’s just turned 1

App-y anniversary

Can you believe it’s already been a year since we launched our mobile app? The app was designed to help you to manage your pension with ease, with 24/7 access to your balance and the ability to view past performance and make contributions – all from the palm of your hand.

We’ve got lots of exciting updates planned over the next few months so watch this space. If you haven’t already, download the PensionBee app from the Apple App and Google Play Stores.

Don’t forget you can also see your PensionBee balance in some other leading money management apps including Starling, Yolt, Moneyhub, Money Dashboard and Emma.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2019
We were busy throughout August, working on new features to enhance your pensions experience. Here’s what we got up to

Summer might be winding down, but we’re as busy as ever! We’ve been working hard on more new features and continue to stack up those award nominations. Read on to find out what we got up to in August.

We’re enhancing our Analytics tab to make retirement planning better

We’re working on some updates to the Analytics tab in your BeeHive to to help our customers better plan for retirement. We’re building a new retirement planning tool to make it simpler to see how much money you’re likely to receive at retirement and how long your pension could last, based on your current contributions. The new calculator will let you know whether you’re on track or whether you’ll need to boost your savings to reach your long-term goals.

It can be tricky to figure out how much you need to save for retirement, which is where our handy tools come in to help make planning for your future straightforward and easy to understand. And remember, it’s never too late to start saving! If you’re in your 40s or your 50s, there’s still time to build a decent pension pot for a comfortable retirement.

PensionBee shortlisted for two Technology Product Awards 2019

We’re proud to announce that we’ve been shortlisted for two Technology Product Awards in 2019: ‘Most Innovative Use of AI / Automation - SMEs’ and ‘Technology Hero of the Year’, for our CTO, Jonathan Lister Parsons.

Innovation is one of our PensionBee values and we’re incredibly passionate about making use of exciting technology to create a seamless, modern pension service that serves our customers any time, any place. Our CTO Jonathan works tirelessly alongside the rest of our tech team to make your pensions experience simple and convenient.

We’ve also been shortlisted for a Schroders UK Platform Award in the ‘Leading Digital Platform’ category, an accolade we’re immensely proud to have won back in 2018.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2019
September is always a busy month for PensionBee. Read on to learn about the new features and updates that we’ve been working on this month.

We’ve been working hard this September to bring you some exciting new features, including a new retirement planning tool and improved withdrawals for over-55s. Read on to find out what we’ve been up to this month.

We’ve enhanced our ‘Analytics’ tab to give you a clearer picture of your pension situation, now and in the future

Analytics update

If you’ve logged into your BeeHive in the last few days you may have noticed the improvements we’ve made to the ‘Analytics’ tab. We’ve replaced your old performance chart with an interactive retirement planning tool, to help you better visualise the level of savings you might need for retirement.

Instead of focussing on past performance, your new retirement planning tool is forward looking, and helps you see how much you have now, compared to your target, at a glance. The new tool will let you know whether you’re on track for a comfortable retirement or whether you’ll need to boost your savings to reach your long-term goals.

There are three key elements to the new ‘Analytics’ tab:

  • Retirement Planner - a brand new tool that lets you see the level of savings you might need based on your long-term goals
  • Transfer and Contribution breakdown - a new snapshot of what’s in your pension pot, based on how much you’ve transferred, contributed and received from HMRC in the form of tax top ups
  • Past performance - a refresh of the old analytics chart that now simply shows the growth of your pension pot over time

We’ve increased the efficiency of withdrawals for over-55s

Withdrawals for over 55s

A few months ago we announced that whenever you make a contribution to your pension we will automatically add your _corporation_tax tax top ups from HMRC, so that you can see the funds reflected in your pension balance straightaway. We’ve now introduced the same improvement for withdrawals so instead of your money taking several weeks to reach your bank account, it will soon take a matter of days.

On average it will take around 10 working days for you to receive your money, as long as there are no issues verifying your bank details. Plus, if you’re making repeat withdrawals to the same bank account(s), you’ll now be able to select your bank details from a drop down menu without needing to input the same information each time.

Remember, you can only start withdrawing your pension after your 55th birthday, and therefore won’t be able to benefit from these new features until then.

Our CEO, Romi, is to help establish the government’s Pensions Dashboards

Pensions Dashboards

The way we manage our pensions is changing, with the government planning to introduce an online dashboard that lets you see all of your pensions together – from your old workplace pensions to the State Pension – in the next few years.

While the project is still in its infancy, last week it was announced that our CEO, Romi, would be joining the Pensions Dashboards IDG Steering Group alongside nine others from a diverse range of companies including Which? and Moneyhub. The group has been chosen to represent the interests of consumers, fintechs and the pensions sector, and will be working on the practicalities of establishing pensions dashboards services and making them available to the general public.

As you know, PensionBee is already successfully using technology to help customers like yourselves find and combine their pensions, giving Romi valuable insight into the process. Romi’s appointment will help ensure that consumers have a louder voice in the creation of pensions dashboards and that the end product delivers a service that’s fit for purpose.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How to set a good retirement goal in three easy steps
Find out how to take control of your retirement savings and set yourself a realistic goal in three easy steps.

Setting yourself a retirement goal is a great way to take control of your retirement planning. A realistic and achievable goal could help you see whether you’re on track to achieve the kind of retirement you want, and to encourage you to stay on track! Here are three easy steps to setting a good retirement goal.

1. Budget

Before you can start planning for your retirement, you’ll need to know what your finances look like in general. You’ll want to start with a budget, which will help you to see where you’re spending and where you can save. Begin by listing your essential monthly expenses, including rent or mortgage payments, bills, food, transport costs, and any other regular payments. You should also list any existing contributions you make into your savings accounts, pension, and other investments.

Next, make a record of all your non-essential purchases each month, like eating out and takeaways, new gadgets, subscriptions, and drinks at the weekend. You can find the cost of these expenses by checking your bank statements. Many modern banking accounts, like Monzo and Starling Bank, automatically categorise your payments, so it’s even easier to identify where you’re spending.

Once you’ve listed all of your expenses, it’s time to calculate your income. Subtract the cost of your monthly expenses from your monthly income to see what you have left at the end of the month. You might need to make some changes to your spending habits in order to save more into your pension. Consider which non-essential purchases you can cut back on or stop entirely; maybe you’re still paying for a subscription service you haven’t used in six months! Working out a healthy budget that works for you and your lifestyle will enable you to set a realistic retirement goal because you’ll be able to see what’s achievable for a comfortable retirement.

2. Think about the future you

Once you’ve set up a good budget, it’s time to start planning for the kind of retirement you want. Have a think about what sort of lifestyle you would like to have in your 60s, 70s, and 80s, and how much this is likely to cost you. In 2016/17, the average UK couple had an annual retirement income of £29,952, which covers all the essentials like a home and bills, as well as small luxuries like the occasional holiday.

It can sometimes be difficult to envision our lives in retirement, so start with the basics and think practically. Think about where you’ll live and what your day-to-day expenses are likely to be. Take a look at your budget to see how much you’re currently spending on food and transport, and consider how these habits might change in the future. For example, the cost of your weekly shop may reduce once your kids have moved out and you’re no longer preparing meals for a large family. Plus, you’re likely to be commuting less once you’ve retired! Remember to factor in the increasing cost of living, and think about your income streams. You might receive an income from your pension alongside other investments or a part-time job.

Once you’ve got a rough idea of your ideal retirement income, you can use our pension calculator to see how much you need to be saving in order to meet your goal. Our calculator will tell you whether you’re on track or whether you need to be saving more. You can adjust your retirement age and how much you’re contributing to land on a realistic target that you can work towards.

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3. Get on top of your pensions

After you’ve worked out how much you need to save in order to meet your retirement goals, you’ll need to start fortifying your savings. First, it’s a good idea to track down any old or lost pensions to see if you can boost your savings. Consider combining your old pensions as bringing all your pension savings together could make it easier to manage them. Plus, you might be able to save on fees which, left unchecked, might eat away at your old pots.

Check to make sure you’re enrolled on your workplace pension scheme, which is an easy way to top up your retirement savings. Contributions will be taken straight from your paycheck so you don’t have to worry about forgetting to save, plus employer contributions can boost your pot with free money!

Finally, consider saving any extra cash into your pension, for example after a bonus or inheritance. You can use our pension calculator to see how this can help your progress towards your retirement goal. Remember, most people are eligible for a _corporation_tax tax top up from HMRC on pension contributions, which can really help to build a solid pension pot.

We want to help you to make sense of pensions so we’ve put together our Pensions 101 series over on our YouTube channel to explain how pensions work and how to get on top of your retirement savings. Take a look and let us know your thoughts in the comments section.

What happened at PensionBee in October 2019?
This month, we’ve been actioning customer feedback to continue delivering a leading pension product. Here’s what we’ve been up to in October.

This month we’ve been reflecting on the feedback you give us, and how we can incorporate your ideas to continue delivering a leading pension product. Read on to find out what we’ve been up to in October and the changes we’ve made in response to our customers’ feedback.

Our approach to sustainability

Sustainability

Reducing our impact on the environment and investing responsibly are subjects that are close to all of our hearts and you can read more about sustainable investing in our blog. As our customers, we feel it’s important that you know what our approach to the environment is, and how we plan to campaign for the issues that matter to you most.

We believe pension providers have a key role to play in the transition from the carbon economy to one based on 100% renewable energy sources, and should promote positive climate change activities in the companies that your pension funds are invested in.

We’d love to hear your thoughts on this topic, and if you’ve got a question on the sustainability of your pension plan, we’ll put it directly to your money manager when we film your next plan update. Get in touch by emailing: engagement@pensionbee.com.

Your analytics chart is back

Analytics feedback

Following the launch of our new retirement planning tool, you asked us to bring back the old analytics chart, and we listened! To see the past performance and growth of your pension pot over time, simply log in to your BeeHive and click on the ‘Analytics’ tab, where you’ll find it below the new retirement planner and transfer and contribution breakdown chart.

We’re speaking out about slow pension transfer times

Slow pension transfers

Last week the Telegraph and the Sun published our analysis of more than 50,000 pension transfers, looking at the fastest and slowest providers. There was a huge variation between firms, with some taking just 12 days to transfer a pension, and the worst taking an unbelievable 404 days.

Outdated legislation from 1993 allows pension providers to hold your savings hostage for up to six months before honouring your wishes and completing a pension transfer. We know this can be incredibly frustrating for our customers, which is why we’re renewing our campaign for a pension switch guarantee.

Thankfully lots of things have changed in the past 26 years, and it’s time for pensions to be brought into the 21st century. We’re calling on the government to create new legislation that will allow savers to easily and safely change their pension provider, in the same way we can change our bank or energy provider in a set number of days.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in November 2019
As things start to wind down for the festive season, there’s been no let-up at PensionBee. Here’s what we’ve been up to in November.

As things start to wind down for the festive season, there’s been no let-up at PensionBee. From hosting our first ever hackathon event, to putting the hard questions to your money managers on your behalf, read on to find out what we got up to in November…

How we’re engaging your money managers on sustainability

Sustainability

Last month, we discussed our approach to sustainability and why we believe pension providers have a key role to play in the transition from the carbon economy to one based on 10_personal_allowance_rate renewable energy sources. In the weeks since, we’ve continued to put pressure on your money managers to answer your questions about the inclusion of certain companies, both in your quarterly plan update videos and also in writing.

Our CEO, Romi, recently wrote an open letter to Sacha Sadan, Director of Corporate Governance at Legal & General, querying Shell’s inclusion in the Future World Plan. While Legal & General are yet to publicly respond in full, they told the Guardian that they believe the oil company could do more and they were pushing for greater transparency on how Shell’s production plans aligned with the Paris agreement. We’ll let you know once we hear more, but in the meantime you can read Romi’s letter in full and stay up to date with the latest news in on sustainability.

Introducing Scam Man & Robbin’

Scam Man and Robbin

At the end of November we held our eagerly anticipated Pension Scams Hackathon event which brought together some of the most innovative “pentech” (pension technology) companies in the UK, and challenged them to work together to create a concept for an online game that increases awareness of pension scams.

Cross-company teams from PensionBee, Nutmeg, AgeWage and Smart Pension had just six hours to deliver the concept for a game which met three assessment criteria: virality, engagement and relevance. At the end of the day, concepts were judged by three pensions industry experts: Michelle Cracknell CBE, Non-Executive Director at PensionBee and former CEO of the Pensions Advisory Service; Margaret Snowdon OBE, President of the Pensions Administration Standards Association and Chairman of the Pension Scams Industry Group; and Stephanie Baxter, Deputy Personal Finance Editor at The Telegraph.

The winning concept, ingeniously called Scam Man & Robbin’, casts the player in the role of vigilante ‘Scam Man’, who’s main objective is to protect people’s pensions, blowing the whistle on anything he thinks could be a scam.

Inspired by one of the world’s most-loved superheroes, Scam Man & Robbin’ aims to challenge common misconceptions which may initially seem positive about a pension scheme, such as guaranteed high returns or a friend’s recommendation, but may in fact be the hallmarks of a scam.

We’re excited to start working on the game, and you can expect to see Scam Man & Robbin’ sometime in early 2020.

We’re ending the year on a high

Award winners

Last week PensionBee was named ‘Online Business of the Year’ at the Growing Business Awards, which celebrated the strength, vision and resilience of fast-growing SMEs and entrepreneurs.

The judges praised us for being ‘ahead of the curve’ and highly aware of our ‘social responsibility to grow sustainably and maintain a high level of service and innovation’.

We’re also thrilled to announce that our CEO, Romi, was named ‘Entrepreneur of the Year’ at the 2019 City AM Awards earlier in November, seeing off stiff competition from business leaders in industries as diverse as fintech and medical services to energy and manufacturing.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in 2019
2019 was a big year for us at PensionBee, filled with innovation, improvements, and lots of award wins! Here’s what we achieved last year - bring on 2020!

This article was last updated on 13/12/2022

2019 was a big year for PensionBee: we launched a bunch of new features, made some important product improvements, and celebrated a ton of award and industry wins! Here are some of our highlights from last year.

We launched some new features

Product features

Back in January, we launched three new pension plans: our Shariah, Preserve, and 4Plus plans. These plans offer specific investment approaches that could be suitable for different investment goals. For instance, our Shariah Plan invests your money in accordance with Islamic principles on finance, which may make it suitable for anyone looking to invest more responsibly. Our Preserve Plan reduces risk in order to preserve your savings as you approach retirement age.

In December 2022, we launched our new-look “Refer a Friend scheme“ which makes it even easier to refer your friends via our web and mobile apps. Remember, you’ll get a £100 (£80 from PensionBee and £20 tax relief from HMRC) added to your pot for each friend that opens an account with us and adds £100 or more to it. And with up to 50 friends you can refer, you could earn up to _starting_rates_for_savings_income in pension contributions!

And we improved some existing ones

Improvements

This past year, we’ve also made some significant product improvements, including introducing a new retirement planner that lets you see the level of savings you might need based on your long-term goals. We also made it easier for you to see how much you’ve transferred and contributed to your pension pot, and how much you’ve received from HMRC in the form of tax top ups, and how your pot has grown over time.

We also became the first pension provider to adopt the new Simpler Annual Statement. The Simpler Annual Statement is designed to help consumers understand and compare their pension pots with different providers more easily, including clear and simple information on pension charges.

We’ve been celebrating our wins

2019 saw us win a slew of awards alongside a heap of nominations recognising our product innovation, dedication to customer service, and commitment to an inclusive and diverse workplace.

It’s not just trophies that we’ve been celebrating, though. We’re so grateful to all the support and feedback that we’ve received from our customers this past year, which has enabled us to consistently improve our product, expand our team and office, and continue to push the pensions industry into the 21st century (and a new decade!) Halfway through 2019, we reached _higher_rate_personal_savings_allowance million in assets under administration and received our 1,000th Trustpilot review! As always, a huge thank you to our wonderful customers for trusting us to make pensions simple and engaging.

2020 has been no less busy so far, as our team has been hard at work pushing out a new look and getting stuck into a new year of pensions innovation, love, and hard work. Keep an eye out for our billboards that have just been unveiled across the country and let us know what you think on social media! We can’t wait to see what this next year will bring.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in January 2020
We’ve been working hard to banish the January blues and kick off 2020 with a bang. Here’s what we’ve been up to in January.

We’ve been working hard to banish the January blues and help the nation get their pensions back on track. From unveiling our bee-eautiful new logo to advertising PensionBee to commuters up and down the country, we’ve started as we mean to go on, kicking off 2020 (and the new decade) with a bang! Read on to find out what we’ve been up to in January.

We’re taking a more transparent approach to pensions investments

Transparency

In early January, we surveyed close to 2,000 customers in our Tailored Plan about their views on sustainability in the context of profitability. The aim was to understand how you, our customers, want your money invested with PensionBee and to what extent you want us to take the social outcomes created by companies into consideration in the investment process.

One of our core ambitions as a pension provider is to lead the pensions industry to a better place than where we found it, which means investing sustainably and helping you to plan for a happy retirement are a key focus.

Over the coming weeks and months, we’ll be considering your responses and exploring potential changes to our investment offering in light of this. As always, we’d love to hear your thoughts on the matter: you can get in touch by emailing engagement@pensionbee.com. Thanks to everyone who took part in the survey. To learn more about the results, read our summary here.

Introducing our brand new logo

New logo

At the beginning of the year we unveiled our new logo and brand refresh, to better reflect our identity and values. We believe bees evoke thoughts of happiness, warmth and hard work, and a stronger emphasis on the ‘bee’ puts our values of love and quality right at the center of our brand.

The redesign follows our fifth birthday in December, and marks our transition from young startup to a leading online pension provider. In the past five years our offering has evolved from a core pension consolidation service to a full service pension provider, providing hassle-free contributions and withdrawals, planning tools and responsible investing. Our new logo is a clearer representation of the mature brand PensionBee is today, without losing the playful tone you’ve come to expect from us.

We’ve been making a buzz at commuter stations across the UK

Billboards

If you travel to work via National Rail it’s likely you’ll have seen some of the thousands of billboards we’ve placed in commuter stations across the UK. 2020 will be a big year of growth for us with more billboards, TV and radio than ever before so watch this space!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in February 2020
Last month we worked hard on exciting improvements and updates, thanks to the feedback of our customers. Read on to find out what we got up to in February.

Last month we worked hard behind the scenes enlisting the help of you, our beloved customers, to give us your feedback on everything from our plans to our app. We’ll have lots of exciting announcements to share with you in the coming months, but for now read on to find out what we got up to in February.

We’re making improvements to our app

App updates

Since the start of the year, we’ve been working on regular app releases as part of our ongoing efforts to bring you a leading pension product. From reducing loading times to fixing those niggling little things you may not have even noticed, we’re continually enhancing our app to make it even easier for you to manage your pension.

This month we’ll be focussing our efforts on improving the way you pay money into your pension, and would like to thank the customers who’ve kindly volunteered to give us feedback. We’re working towards establishing a customer testing group to participate in surveys, focus groups, prototype testing and much more, so watch this space!

Why our values are at the heart of everything we do

PensionBee Values

At PensionBee we bring our values of simplicity, honesty, quality, innovation, and love to life by thinking about our customers, our local community and the planet in everything we do. We believe pensions are for everyone, and one of the things we’re most passionate about is achieving wider representation in the pensions industry.

In February we became an accredited Living Wage Employer, which means we have solidified our commitment to paying our staff the London Living Wage. The Living Wage is a set amount calculated annually by the Resolution Foundation, based on the best available evidence about living standards in the UK.

We’re proud to be an equal opportunity employer, that’s committed to improving gender diversity and paying our staff a fair wage so they too can look forward to a happy retirement.

PensionBee scoops three Boring Money Awards

We were recognised at the Boring Money Best Buys 2020 Awards in three categories: ‘DIY Pensions’, ‘Beginner investors’ and ‘Sustainable investors’. We’re thrilled to be named as one of the best providers of online investing services based on everything from our call response times and communications to our customer reviews.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in March 2020
March was a strange and difficult month for the nation, but it’s been business as usual here at PensionBee. Read on to find out what we got up to in March.

Throughout March we worked hard to ensure that we’ve been on hand to support you just as we normally would, while also transitioning to remote working to protect our colleagues and the wider community.

Several of our customers have been in touch via phone, email, live chat and social media in the past month to share their views on the current situation and ask questions about their pensions. We’re always here to help and welcome your feedback so if you have any comments, queries or concerns don’t hesitate to get in touch. We’re available via the usual contact methods, and our opening hours remain the same.

While it may have been unsettling to see fluctuations in your balance during the past month, as long-term investors we have to take the rough with the smooth, and be patient during the downturns. It’s important to remember now more than ever, that downturns don’t last forever and markets and pension balances will eventually recover.

Whatever’s going on in the world around us, we’re committed to bringing you a leading pension product. Read on to find out about the projects and initiatives we worked on last month.

We’re launching a fossil fuel free pension later this year

Illustration of several people protesting an oil rig

In March, we announced our plans to launch the UK’s first mainstream fossil fuel free fund, in partnership with Legal & General. We came to this decision after surveying customers in our Future World Plan, who told us that they wanted the option of completely excluding oil from their pensions – even if that meant a potential reduction in profitability.

We strongly believe that everyone should have control over where their money’s invested, and are proud to be the first provider to offer a fund like this. With your help, we want to shape the future of sustainable pensions, giving savers the option of using their investments to transform the world they live in for the better of the planet, society and their retirement.

It’s almost the end of the current tax year...

Screenshots of PensionBee's contribution process

That means you only have a few days left to use up any unused allowance for the 2019/2020 tax year (up to 100% of your earnings, to a limit of £40,000 for most people). You can also carry forward unused allowances from the previous three years.

Most basic rate taxpayers will automatically get a 25% tax top up on all of their personal pension contributions, while higher rate taxpayers can claim a further 25% through their Self-Assessment tax returns, and top rate taxpayers can claim an additional 31%.

If you would like to make an additional lump sum contribution, then it would make sense to do this by bank transfer so as not to miss the 5 April deadline.

Your bank might take some days to process your payments so if you’d like your contribution to reach your pension by 5 April, don’t leave it until the last minute.

We’re finalists for two UK Pensions Awards and two European Pensions Awards

PensionBee has been shortlisted in two categories at this year’s UK Pensions Awards: ‘DC Pension Provider of the Year’ and ‘Diversity and Inclusion Excellence’.

We’ve also been shortlisted for two awards at the 2020 European Pension Awards: the ‘European Pensions Innovation Award’ and the ‘Diversity Award’.

We’re also pleased to announce that our CEO, Romi, has been named as a “Standout 35 Winner” in the 2019 Innovate Finance Women in FinTech Powerlist.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in April 2020
April was a month of pension innovation here at PensionBee. Read on to find out about some of the new initiatives we’ve been working on.

We’re delighted to share some of the new initiatives we’ve been working on recently. From continuing to set the standard on how pension providers communicate with their customers, to launching our very own computer game to tackle pension scams, read on to find out why April was a month of pension innovation.

We’ve added pounds and pence charging to our Simpler Annual Statements

Several stacks of coins increasing in height from left to right with a clock in the background

Last year we were proud to be the first pension provider to adopt the new Simpler Annual Statement template for most customers, which provides a short and clear overview of your pension. At the time, Pensions Minister Guy Opperman remarked: “I am 110 per cent committed to simpler statements and am pleased to see PensionBee adopting the simpler annual statement. I look forward to the rest of industry doing the same thing in 2019”.

In an effort to simplify your annual statements further, for 2020 we’ve displayed all charges in pounds and pence, and are again the first provider to do so.

It’s our goal to make pensions as simple as possible, and providing complete transparency on how your plan is performing, and how much you’re paying in fees, are central to this.

We encourage you to read your Simpler Annual Statement and use it to compare fees across all of your old pensions. A fee saving of just 1% per year could increase a pension’s value by close to _higher_rate over the long-term.

One of the easiest ways to control how much you spend in fees is to consolidate your old pensions into one pot. And, with two bank holidays coming up this May, there’s no better time to look for any old pension paperwork and track down lost pensions.

Introducing Scam Man & Robbin’, the pension scams game

Retro-style logo that says Scam Man and Robbin’

We’ve brought together brilliant minds from the pensions technology sector to tackle the online problem of pension scams, which have increased since the onset of coronavirus. Alongside technology partner, JMAN Group, we’ve developed a five-minute online game that educates consumers about pension scams.

Last month, we were thrilled to announce the launch of Scam Man & Robbin’, casting the player in the role of ‘Scam Man’, a vigilante whose main objective is to protect people’s pensions from scams. Scam Man must correctly identify six of the most common pension scams by shining his torch on them to destroy them, as well as collecting six corresponding bonuses that can help protect savers’ pensions.

Visit scam-man.com to play and learn more about how to protect you and your loved ones from pension scams. As always, we’d love to hear your feedback, so don’t forget to tweet us your thoughts along with your high score!

We’ve partnered with Lumio

Lumio logo

In April, we announced a partnership with Lumio, a money management app that helps you maximise your savings. PensionBee customers can now see their pension balance from within the Lumio app.

This partnership is another great example of how Open Banking can help you take control of your finances, by displaying your tomorrow money alongside your today money. Don’t forget, you can also integrate PensionBee into your Starling, Yolt, Moneyhub, Money Dashboard and Emma apps.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in May 2020
Last month we worked on incorporating your feedback into our product roadmap. Read on to find out what we achieved in May.

Last month we focussed our efforts on incorporating your feedback into our product roadmap, planning all of the exciting projects we’ll be working on for the rest of the year. From the launch of our fossil-fuel free fund this summer to new initiatives to help the self-employed and over 55s make the most of their savings, we can’t wait to share our latest innovations with you over the coming months.

In the meantime, read on to find out what we achieved in May and learn how you can get involved to help us raise awareness of pension scams.

We’re making improvements to our app

App improvements

Last month, we made some updates to the infrastructure of our app to ensure it runs as smoothly as possible. We also updated the ‘Resources’ section, which is where you’ll find lots of useful information about your pension, from your annual statement to quarterly performance updates. In addition, we’ve made some improvements to the way contributions are set up, making it even easier for you to top up your pension in a few clicks. You can keep up-to-date with our latest app releases by following us on Twitter.

We’ve received over 2,000 reviews on Trustpilot

Trustpilot reviews

This time last year we were thrilled to announce that we’d reached 1,000 reviews on Trustpilot and this May we reached another milestone, receiving our 2,000th review.

We’re delighted to further cement our position as a leading pension provider, and will continue to work hard to maintain the trust you’ve placed in us, through the coronavirus crisis and beyond.

We want to hear from you!

Customer feedback

We’re always looking to hear from our customers so we can find out what you think about everything from your PensionBee experience through to the things that motivate you to take control of your finances. We’re offering a £50 Amazon voucher or £50 pension contribution to anyone selected to participate in a 30-60 minute phone interview.

Following the launch of Scam Man & Robbin’, our online game that educates savers about pension scams, we’re looking to find out if any of our customers have ever been approached by a pension scammer. We hope to build case studies that we can share with the national media, so we can increase awareness of scams among the general public and prevent people from losing their hard-earned savings. Separately, we’re also keen to hear from savers aged 55-70 who have experiences of struggling with debt.

If you’d like to share your story with us, and would be happy for your name and photograph to be printed in a national newspaper (such as The Times or The Sun), please get in touch by emailing engagement@pensionbee.com with a summary of your experience.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee helps our customers be Pension Confident
Take a look behind the scenes at our new Pension Confident campaign and meet our featured PensionBee customers.

At PensionBee, we want our customers to be pension confident! We’re always innovating, to create a pension product that’s not only simple to use and meets our customers’ needs, but makes them feel on top of their retirement plans. Today we’ve launched a new brand campaign to highlight how we’re helping savers be pension confident. Read on to find out more about our Pension Confident campaign and the wonderful customers who’ve shared their experiences of being with PensionBee.

What it means to be Pension Confident

Pension Confident

Having multiple pensions dotted around can cause anxiety and stress when it comes to sorting your retirement savings. With our app and our handy online tools, like our pension calculator, we’re making it simple to manage your pension savings.

Juan, 51, joined PensionBee back in 2016. Juan runs his own PR company and needed a modern way to manage his pensions. “It’s the easiest way to deal with your money without the headaches of dealing with the traditional, old-style pension providers,” he says.

We want to help our customers go beyond ticking pensions off the ‘to-do’ list, and help our customers feel confident about both their savings and their retirement. We know that life doesn’t stop at age 55 and we’re proud to have created a product that enables our customers to feel excited about their retirement plans. Juan says, “I don’t plan a traditional retirement. I think I’ll still be doing some work in my late 60s and early 70s.”

Juan appreciates being able to easily manage his savings as he approaches retirement, as he’s able to change how he manages and accesses his money as his circumstances change. With our flexible drawdown, our customers can plan a retirement that makes them look forward to the future.

From pension mess to pension confident

Pension Confident

Mum of three, Lynn Beattie, 42, runs MrsMummypenny, a personal finance blog, and needed an easy, flexible self-employed pension as she entered her 40s. She says, “My pension situation before I joined PensionBee was a complete mess.”

Priya Kanabar, 31, is a childminder and fitness instructor, with little spare time to spend sorting out pensions. After starting her business a few years ago, she realised that she needed to get her pension in order. “I had no idea where to start,” she says. “So I had no pension.”

With flexible one-off and recurring contribution options and no minimum contribution amounts, PensionBee provides peace of mind for self-employed savers. After bringing all her pensions into one place, Priya feels like “this whole weight is lifted off my shoulders, and that makes me feel very confident.”

PensionBee helped Lynn to bring all her old pensions into one place, where she can see how much her savings are worth, and calculate how much she needs to save for a comfortable retirement. Lynn says, “I’m looking forward to when I’m actually going to retire. PensionBee has just helped me to feel more confident.”

Finding pension confidence with PensionBee

PensionBee customer Nana

We’ve taken on board feedback from our customers and developed useful features to help you enjoy managing your pension money, at every step of your saving journey. From our pension calculator to our drawdown calculator, to flexible contributions, and investment plans to suit every savings need, we’re constantly striving to create a product that makes all of our customers feel pension confident.

Nana, 53, is a taxi driver who signed up for PensionBee in 2019 after seeing an ad. He loves using the PensionBee app, saying, “I have the app on my phone. You can assess it 24/7 and everything is transparent. I can log in and see my pension increasing every month.”

Our Pension Confident customers enjoy using PensionBee to plan and save for their future. Most of all, they appreciate the human support provided by their personal BeeKeeper. Our BeeKeepers are on hand to help you with any queries and to track the progress of any pension transfers. Priya says, “The thing I love most about PensionBee is the support. There’s never a time where you think, ‘I don’t know what’s going on.’”

We believe that everyone can become pension confident, and we’re proud to help our customers become excited about their pension savings, and their retirement plans. Nana says, “I can see that the future looks great for me. PensionBee has made me confident.”

Watch our Pension Confident customers share their experiences with PensionBee in the video below.

You can hear more from our Pension Confident customers over on our YouTube channel. Let us know how PensionBee helps you feel Pension Confident by leaving a comment or getting in touch on Twitter!

Risk warning
As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

What happened at PensionBee in June 2020
This June, we’ve been working to promote diversity and inclusion within financial services, as well as some exciting updates for our customers. Read on to find out what we were up to last month.

This June, we’ve spent a lot of time thinking about how we can promote diversity in response to the Black Lives Matter protests that have been taking place around the world. At PensionBee we believe our diversity is one of our biggest strengths and are incredibly proud to have achieved gender parity, and around _higher_rate ethnic minority representation, which is unheard of in the pensions and wider financial services industry.

We believe we have a responsibility to speak out against racism and fight for race equality at every opportunity, and encourage our peers to help us make the sector more representative of society and you, our wonderful customers. Over the coming weeks, we’ll announce the longer-term steps we’d like to take to address this issue and, as always, we’ll invite you to share your views.

For now, read on to find out what else we were working on in June.

Yolt customers can now see their PensionBee transaction history within the Yolt app

Yolt integration

We’ve recently enhanced our 2-way API integration with Yolt, the free app that lets you do more with your money. PensionBee customers can now see their pension transaction history within the Yolt app, making it even easier for you to keep track of your saving.

Thanks to Yolt you can have all of your financial information in one secure place, giving you a clear view of your tomorrow money alongside your today money.

Yolt gives you more control over your money, enabling you to stay on top of your finances and make smarter choices so you can look forward to a happy retirement. Click here to find out more.

We’re finalists for two Diversity in Finance Awards

Diversity in Finance Awards

We’re delighted to announce that PensionBee has been shortlisted in two categories at the FT Adviser Diversity in Finance Awards: ‘Employer of the Year’ and ‘Diversity Marketing & Recruitment Campaign of the Year’. These nominations recognise our commitment to achieving wider representation in the pensions industry by campaigning for change and challenging the stereotypes that you need to look a certain way to succeed, whether that be a prescribed gender, age or ethnicity.

Earlier this month we also learned that our CEO, Romi, had been named in IndustryWired’s list of ‘top 10 ingenious women in European fintech’. Selected for her efforts shaping the industry and paving the way for women across the world, Romi features alongside Anne Boden, CEO of Starling Bank and Meri Williams, former CTO of Monzo Bank among others.

Join our PensionBee user community

PensionBee HoneyMaker

We’re always trying to improve your experience so we can continue to bring you a leading pension product, but we can’t do it alone! We’re looking for volunteers to help provide feedback on everything from exciting new products to existing features. If you’d like to participate in surveys, focus groups, prototype testing and much more, you can become a PensionBee HoneyMaker.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in July 2020
July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. Read on to find out what we got up to last month.

July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. We’re passionate about making pensions simple so that everyone can look forward to a happy retirement, but as our recent research suggests, increasingly the over 55s need additional guidance to ensure they’re in the most suitable investment products for their retirement needs. Read on to learn more about how we’re already acting on our findings, and discover the new innovations that took place in July.

We’ve made it even easier for you to save for a happy retirement

Contribution improvements

Over the past couple of months we’ve been working hard to incorporate your feedback and simplify the process of making contributions to your pension. If you’re the director of a limited company, it’s now much more straightforward to add a contribution from your business, and you can add as many contributors and employers as you wish.

We’re also making it easier to keep track of your savings by showing you how much you’ve added to your pension during the current tax year. The next time you log into the BeeHive via our website, head to the ‘Contributions’ tab to see how much you’ve saved - if you’re an app user you’ll be able to see this new feature very soon! Don’t forget, if you’re below your savings target you can set up a contribution to your pension via bank transfer in a few clicks.

We’ve teamed up with Legal & General to offer pension annuities

Pension annuities

We’re pleased to announce that we’ve partnered with Legal & General to introduce pension annuities to our customers aged 55 and over. A pension annuity can pay you a guaranteed income for the rest of your life, and you can choose to use some or all of your pension savings to buy an annuity when you retire.

An annuity is just one of the options open to savers upon retirement, alongside drawdown which lets you access your pension savings whenever you need to, while keeping the rest of your savings invested in a way that’s specially designed to provide an ongoing retirement income.

Visit our new pension annuities page to learn more and find out how you can get the best rate.

We want to help savers over 55 better manage and spend their pensions

In July we launched a new research report, looking at the experiences of people drawing down their pensions in the UK. After surveying almost 1,000 savers aged 55-70, who were either making plans to access their pension or were at the point of withdrawing, we learned that they faced three common challenges.

The coronavirus pandemic has made decisions about accessing pensions harder, with savers feeling more worried. For many, pensions have become disconnected from retirement, leading savers to access their pension early – paying too much tax and losing out on potential returns. We discovered that a desire for control can prompt a withdrawal, with savers often moving their money to a savings account or other investments.

In the coming months we’ll be exploring ways we can help this group of savers better manage and spend their pensions in retirement so look out for lots of content and some exciting innovations. In the meantime you can read our full report here.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2020
August was a busy month at PensionBee HQ, where we rolled out our new Pension Confident ads and launched a shiny new homepage. Read on to find out what we were up to last month.

August was a busy month at PensionBee HQ, where we celebrated not one but two awards nominations! We also launched a shiny new homepage, showcasing the four customers who feature in our new Pension Confident ads, to coincide with the campaign’s roll out on billboards and bus shelters across the country. Read on to find out what else we were working on in August.

We’re helping savers across the UK be Pension Confident

Our Pension Confident ads

In the past few weeks you may have spotted our new Pension Confident TV ads featuring four of our lovely customers: Lynn, Juan, Priya and Nana. We’ve just extended the campaign to thousands of bus shelters and billboards across the country, so if you haven’t seen them yet, chances are you will in the coming weeks. If you spot one of our ads next time you’re using public transport, don’t forget to tweet us a picture!

We’re finalists at the 2020 WSB Awards

WSB Awards 2020

We’re delighted to announce that PensionBee is a finalist in the ‘Pension Provider of the Year’ category at the Professional Pensions Workplace Savings and Benefits Awards, which recognise the best pension and benefit providers in the UK.

We’ve also been shortlisted for BusinessCloud’s ‘100 FinTech Disrupters’, a ranking of the UK’s most exciting fintech companies, for the second year in a row. The winners will be determined by a combination of reader votes and selections from an expert judging panel.

We want to hear from you!

Share your views

We’re always keen to hear from our customers so we can learn from your experiences, and this month we’re looking to hear from mothers aged 35-44 who are passionate about the environment, and would be happy to take part in a focus group with one of our partners, ShareAction.

ShareAction is a registered charity that promotes responsible investment and aims to improve corporate behaviour on environmental, social and governance issues. If you’d be interested in sharing your views, please get in touch by emailing engagement@pensionbee.com.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2020
September is always busy at PensionBee HQ and this past month hasn’t disappointed, with app updates and award wins. Read on to find out what we were up to in September.

September is always busy at PensionBee HQ and this past month hasn’t disappointed. In early September, we were delighted to announce that we surpassed a significant milestone – we now administer over £1bn of pension savings on your behalf. Thank you for entrusting us with your hard-earned savings and inspiring us to continue delivering a leading pension product!

As we look towards the end of the year, there’ll be some exciting announcements about our Fossil Fuel Free Plan, as well as a host of other new initiatives and product improvements coming down the line.

For now, read on to find out what else we worked on in September.

We made some changes to the way you can set up employer contributions

Employer contributions update

Over the past few months we’ve highlighted the changes we’ve made to simplify the process of making contributions to your pension, enabling you to add as many contributors and employers as you wish. We’ve now taken it one step further, making it even easier for employers to pay into your pension.

You can now make arrangements for your employer to pay into your PensionBee pension, without them needing to confirm the amount or regularity of the contributions in advance. As part of the new process we’ll ask you to confirm your eligibility for tax relief, as your employer can now make both employer and member (employee) contributions into your pension. For the member contribution, we’ll claim a _corporation_tax tax top up from HMRC on your behalf.

Simply follow the process of adding a new contribution in your BeeHive if you’d like to set up this arrangement, and your employer will be emailed some instructions to follow.

We celebrated our busiest month for award wins yet

September award wins

We’re thrilled to announce that in September, PensionBee was named ‘Employer of the Year’ at the FT Adviser Diversity in Finance Awards. We’re especially proud to win this award in recognition of our policies and initiatives that encourage diversity in the workplace, and intend to keep campaigning for wider representation in the pensions industry.

PensionBee has also won the award for ‘Pensions Innovation’ at the inaugural Finder Investing & Saving Innovation Awards, which celebrated the most innovative providers across the areas of saving, stocks and shares ISAs, pensions, share dealing, and CFD and forex trading.

We’re pleased to have also been named in the ‘FinTech50 2020’ list of 50 European fintechs to watch, for the third year in a row, and ranked number 38 in BusinessCloud’s list of ‘100 FinTech Disrupters‘ for 2020. The winners were determined by a combination of 5,000 reader votes and an independent judging panel, so if you voted for PensionBee, we thank you!

Last but not least, our founders, Romi and Jonathan, were featured in Business Leader Magazine’s list of ‘Top 32 Fintech Leaders‘.

Our CTO, Jonathan, discussed how we’re revolutionising pensions with technology

Jonathan on Digital Innovation Chat

Hear our CTO, Jonathan Lister Parsons, discussing the technology behind PensionBee’s mobile app and the impact of coronavirus on the pensions industry on Cleevio’s Digital Innovation Chat podcast.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

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E23: Common financial mistakes and how to avoid them with Lynn Beattie, Ola Majekodunmi and Jasper Martens.

13
Dec 2023

The following’s a transcript of our monthly podcast, The Pension Confident Podcast. Listen to episode 23 or scroll on to read the conversation.

PHILIPPA: Welcome to the final Pension Confident Podcast of 2023. To round off the year, we’re going to talk about something we’ve all done - made a financial decision that we’ve later regretted.

Christmas is nearly here and, as we all know, this is the time when it can be, oh, so easy to go overboard on spending, which is great until your bank statement or credit card bill shows up in January. And that’s what got us thinking about financial mistakes. We all make them - little ones like lending a friend a tenner and knowing you’re never going to see it again. Or for some, a really huge, long-lasting mistake, like spending all your savings on a property only to realise it’ll never be the dream home you thought it would be.

Now, even money experts can screw up every now and again. The good news is we can all learn from our mistakes. The more we know about financial pitfalls, the better equipped we’ll be to avoid making more mistakes. And speaking of experts, we have three in the studio to talk us through some of their own money mishaps and what they learned from them. First, let’s welcome back Mrs MummyPenny; Lynn Beattie. Nice to see you, Lynn.

LYNN: Thank you for having me again.

PHILIPPA: Founder of financial literacy platform, All Things Money; Ola Majekodunmi is here with us too. Welcome, Ola.

OLA: Hello, thank you for having me as well.

PHILIPPA: And joining us again, podcast regular and PensionBee’s CMO; Jasper Martens. Hello Jasper.

JASPER: I’m back again!

PHILIPPA: Now, as I always say before we start - please remember that anything discussed on this podcast should not be regarded as financial advice or legal advice. When investing your capital is at risk.

Now, just to prove that everyone trips up over money at least once, we asked the lovely people at PensionBee to confess to their most embarrassing mistakes when it came to money. The things they did before they learned better. Here they are.

Pre-recorded clip starts

BROOKE: I bought clothes from a fake website and they just never arrived.

DANI: I was paying off a credit card for years and being charged interest before realising I could just transfer the balance to a 0% deal.

DAVID: I bought a second-hand car without doing any research and then found out there was loads wrong with it, and so had to spend hundreds of pounds getting it repaired.

FRANCESCA: When my partner lost his job, we didn’t apply for financial support because we knew our landlord would find out and we panicked. We now regret not talking to someone who could help.

RACHAEL: I cashed out two small workplace pensions in my early 20s and now that I’m older, I’m really kicking myself that I didn’t just leave them invested.

TOM: I used to be really bad with streaming subscriptions. I’d sign up for a free trial because I wanted to watch something in particular but would then forget to cancel it, and then the costs would really add up.

Pre-recorded clip ends

SPENDING MISTAKES

PHILIPPA: All sorts of mistakes there. A big thank you to everyone who was brave enough to share theirs with us. With Christmas around the corner, it can be tempting to overspend. Have you ever got finances really wrong around Christmas? I certainly did when I was younger.

OLA: Yeah, I’d definitely say spending and spending without a budget, because without a budget you can easily spend so much more money than you originally planned.

PHILIPPA: It’s that thing, isn’t it? Christmas, Christmas, Christmas! Because it’s a big event, you feel like you have to go big. But it’s not the only one, is it? Because there’s all sorts of occasions where you feel quite a lot of social pressure to spend. Things like attending weddings…

JASPER: I was invited to a really nice wedding in Italy.

PHILIPPA: And were they offering to pay?

JASPER: Well, unpopular opinion, but they’re no longer friends. Because I don’t believe that friends who invite you to those weddings are who you should have as friends!

PHILIPPA: It’s hard, isn’t it? Because there’s that social pressure, particularly with friends. You feel like you’re being really mean if you don’t spend the money. I’m thinking about things like children’s birthdays as well. If you have kids, like I do, you feel that pressure to spend. And when you see other people are spending big on their kids’ parties, you think maybe you should be doing this too.

LYNN: Yeah, I think the comparison of what other people do is really tough. I’ve got three boys and they’re getting a bit older, and presents seem to get more expensive as they get older. What I find is, I might buy a couple of things and say, ‘oh, I’m going to buy another thing and then another thing’, and then suddenly you’ve blown the budget - if there even was a budget.

PHILIPPA: And did they really need that much stuff? I’m thinking about shopping more generally and it seems to me that half the trouble is that it’s so easy to shop now. There’s a real danger of stacking up debt with over-shopping, isn’t there? I mean, Lynn, you’ve spoken so openly about your problems with debt in the past. We talked to you about it in episode 10. Remind people who haven’t heard your story because it’s such a useful thing to hear.

LYNN: So, I got myself into quite a lot of trouble, it was almost like ‘keeping up with the Joneses’. I wanted to go on that holiday, I wanted that handbag, I wanted those clothes because I was caught up in what my friends were doing and what my colleagues were doing. I spent, and spent, and spent! The problem with that was I’d finished a job, set up my own company; Mrs MummyPenny and my income just didn’t match. It went right down, but I was still spending the same. So then, I suddenly racked up £16,000 worth of debt, which pains me to say. And it literally was because I wanted to go to Las Vegas on holiday. I think, ‘why were those thoughts going through my head? Why did I have to do that?’.

PHILIPPA: And maybe those friends who are going to Las Vegas on holiday are earning a lot more than you? That’s the thing - we measure ourselves against everyone we know, but we’re earning different amounts of money, aren’t we?

JASPER: I sometimes compare shopping and purchasing to almost like a cigarette addiction. Once you start smoking, you keep on smoking because you really enjoy it, right? But we know it’s actually bad for us. There’s so many similarities to an addiction.

PHILIPPA: And of course, let’s be honest about it - that’s what retail is for. They want you to do that. The whole industry is about you making that impulse purchase and buying that second thing, particularly online. I’m a massive online shopper. The click and into the basket, it’s just the work of a moment, isn’t it? And then before you know it, you press ‘buy’ and you haven’t really looked at the total.

OLA: I think now, shopping online and in person has become so frictionless. You don’t have to get your cash out. I was even doing a shop the other day and I could just pay on my phone through Apple Pay. So you don’t even have to think about using cash, card, PayPal or anything else.

PHILIPPA: Apple Pay - that’s one to watch!

OLA: It’s the weakness, isn’t it?

PHILIPPA: Without wishing to denigrate Apple Pay, the risk is there. It’s just literally a tap and you’re done.

JASPER: A wine retailer, which I won’t name in this episode, did send me a voucher last week to get £20 off my Christmas shop if I spent £150 or more on my wine purchase. Do you see what’s happening there? So I went to the website and I filled up my basket, but I decided not to click ‘buy’ yet. I paused it for at least a day. Especially when it’s over £100, I kind of feel I need to just think about this. Usually I’ll cool off the next day.

OLA: I think the most important lesson to take away from these sales is that it was never a sale or bargain if you were never planning on buying it in the first place.

PHILIPPA: This is so true. But before we get to that, I need to ask Lynn, how did you pay that debt off?

LYNN: I basically stopped my life for two years, which was really, really hard.

PHILIPPA: So what sort of things are we talking about?

LYNN: I didn’t buy any clothes, I didn’t buy any makeup, and I love makeup! I had to have the conversation with my children, which was really, really hard, which I know a lot of people shy away from.

PHILIPPA: How old were they at this point?

LYNN: 11, nine and six.

PHILIPPA: Kind of old enough to understand?

LYNN: Old enough, and I’ve always been open and honest with my children about money. I said something like, ‘at the moment, mummy has some debt and I have to work on paying it off. So it’s going to mean that we’re not going to be able to go on holidays’. I had things like ‘no spend months’ which were really quite difficult. It was short-term pain for long-term gain.

PHILIPPA: How long did it take?

LYNN: It took two years to pay it off. I’ll never get into that position again.

PHILIPPA: A good lesson for your kids too?

LYNN: Exactly.

PHILIPPA: Back to tips before we move on. Thinking about putting stuff in your basket and not clicking ‘buy’ is a really, really good one. And the thing you said, Ola, about a sale not really being a sale - I always worry about things like Black Friday. I know there are really great bargains to be had, but it draws you into buying stuff that you didn’t have in mind to buy at all.

JASPER: From working in marketing, I also know from quite a lot of other brands, how that whole process works behind the scenes. A Black Friday deal, in the vast majority of cases, isn’t a deal. It’s been priced at that particular price point, it then was bumped up in price, probably in August or September, and then suddenly it’s Black Friday. We’re all falling for it too, every year. But in the vast majority of cases, that product has been on the shelves at that price for, probably, quite a long time.

LYNN: There’s a couple of websites where you can check. So, say if you’re specifically looking for an item, let’s say a Shark vacuum, you can put the details of that product into the website. There’s either Camelcamelcamel or Idealo. You pop in the product details and it’ll give you the pricing history. So you’ll know exactly what’s happened to the price.

JASPER: Marketeers will be caught out!

LYNN: Yeah, they’re really useful websites and apps.

PHILIPPA: What do we think about sales generally? Is that the same?

OLA: I think it’s about - what do you want to buy? And what are you buying for? It’s so easy to shop in the sales just because something’s on sale. I think going into the new year, what do you want to purchase? Is there anything that you’re looking for in particular? For me, I always look at if there’s any deals on flights and things like that. Whereas when it comes to clothes, clothes are on sale all year round.

PHILIPPA: OK, so we’re resisting that emotional boost of buying.

LYNN: Is it worth touching on emotional spending though? Because that’s something that I’ve really struggled with my whole life. When you’re feeling sad, or feeling happy, or feeling angry, my ‘go to’ position has been to spend some money on something. Whether it’s lipstick or an item of clothing. This is what I’m trying to do now - I’m trying to be more mindful about it, to maybe go out for a walk, or go for a run, or go to the gym, or stroke the dog or the cat. Just do something that takes your mind off that immediate dopamine reaction of, ‘I have to buy something’.

PHILIPPA: Yeah, distraction. Don’t give into the marketeers like Jasper!

OLA: And I think it’s interesting, like you said, Lynn, I think it’s also important to identify what your triggers are. So what has triggered you to make you feel sad, or what has made you feel so low in the moment that you feel the need to shop. I have to talk about this with my clients a lot and sometimes it’s about setting barriers in place, like deleting all the shopping apps off your phone and unsubscribing from the mailing list of your favourite retailer. The emails are what catch you out saying things like, ‘Ola, I hope you’re having a lovely week. Here’s 20% off’. And I’m thinking, ‘a treat on my Wednesday? I didn’t know I deserved that!’. It’s things like that. So, put those barriers in place to hopefully curb that impulse spending.

FINANCIAL APATHY

PHILIPPA: Disable Apple Pay or similar app, temporarily, if you need to. But sometimes it does seem to me that our biggest mistakes can be just not paying enough attention to our finances, because we’re busy, aren’t we? We prioritise other stuff. If we’re honest, if our money situation’s not where it should be, we can avoid it as well, can’t we? You don’t want to look because you’re not gonna like what you see.

You’re all well-organised financial professionals, but I’m wondering whether you’re aware of anything, right now, in your lives, that you haven’t got your eye across? Where you kind of know it’s costing you more than it should be? Because I’ve definitely got one. I know that I should’ve changed my utility supplier, but I haven’t done it yet.

JASPER: I’ve got some leakage in my bank accounts. So, we’re talking about monthly subscriptions and stuff. I’ve subscribed to a nice wireframe solution for work. It’s actually a piece of work software. It’s £9.99 per month. I actually should expense it through work, but it’s coming out of my personal account because I used my personal card when I signed up. Every month it just says, ‘hello £9.99’. I’ve got a few of those and actually, maybe I should do that this afternoon. If I actually took control, it probably would save me £40 to £50 each month. That’s quite a lot of money!

OLA: Yeah, it is. I’m embarrassed to admit this, but I signed up to a language learning app earlier this year to learn a new language for my trip. I signed up for the free subscription and completely forgot to cancel it, and it’s cost me £60 for the year.

PHILIPPA: I do that with newspapers. I’ll sign up for three months free, then forget. But, I’ve learned my lesson and what I do is put a calendar reminder in.

OLA: I’m always so good at that but this time around I just completely forgot.

LYNN: So, say you’ve got maybe four or five subscriptions that you could do without, that you could cancel. So maybe that’s something like £40 per month. That’s nearly £500 per year. If you just spent half an hour going through your subscriptions and cancelling those four or five, I know it’s a hassle to do it, but it’s a few clicks. £500 - when are you ever going to get paid £500 for half an hour’s worth of work?

PHILIPPA: It’s time, isn’t it? Thinking about things like auto-renewals, insurance or utility payments. We all know we should be shopping around, but that’s not an instant thing to do, is it? You sit down, you get the thing saying it’s going to auto-renew next month and you think, ‘yeah, I must shop around to see if there’s something better’.

JASPER: You pay for the ease. Hopefully my old employer isn’t listening, but I used to work for an insurance company, although I wasn’t involved in the insurance part. With auto-renewal on insurance premiums, as a customer, you’re paying more. And the insurers know that. So swapping every year, when the renewal comes up, is a good idea. And there are many comparison websites where you can do that. They’re more than happy to welcome you with open arms. What happens with insurance also happens with mobile phones. Simply texting your current mobile phone provider and saying, ‘can I get my PAC code?’, that basically means, ‘I’m leaving. I want to take my mobile number with me’. Alarm bells will go off for the provider, they’ll give you a call and your renewal will probably be half the price.

PHILIPPA: I’ve learnt to negotiate. I didn’t used to do that. So when they send you your renewal, you’ve shopped around and think, ‘actually that’s probably a lower price than everywhere else’ - I’ll still get on the phone to them and say, ‘well, you know, I think I can do better than this’. They always take a bit of money off.

OLA: They always find a ‘special little deal’ for you!

PHILIPPA: They do. And then there’s things that we don’t even think about, like our bank accounts. No one ever changes their bank account…

OLA: Oh, I do! I love a change.

PHILIPPA: But most people don’t, do they? We stick with them life-long, even though the market is much more diverse and sophisticated now. I know, because you’ve told me before Jasper, you’ve got a savings account story, haven’t you?

JASPER: Yeah, you’re absolutely right. People don’t change bank accounts. We also see that people are reluctant to change pension providers. It’s just such a thing, isn’t it? You want to think twice before you do it. In terms of savings accounts, I opened up, a few years ago, an account with Marcus for the interest rate. Lots of people did. But, what usually happens with savings accounts is, over time, those interest rates might not be as appealing.

Just looking around and shopping for if you can get a little bit more, especially now with inflation being high, your money can become worth less. So you want to make sure you get some interest on it. So, I’ve moved mine to a Monzo account now. I bank with Monzo, so it was very convenient for me to move it from Marcus to Monzo. Nationwide now has a really good deal - I mean, you do need to shop around. Do you have to change it every single month? No.

PHILIPPA: I was gonna say, how often?

JASPER: I’d say a few times a year. Like you said, it takes up about an hour of your time.

OLA: If that! You log into a comparison website, tell them what you’re looking for and within five seconds there’s already options. Then it’s as simple as making a transfer. It’s so easy these days.

JASPER: You’ve got to just invest that time, even if it’s an hour each quarter of the year. I know you like changing bank accounts, Lynn. You’ve told me about it in the past. There are some really great welcome bonuses available.

LYNN: I was always thinking, ‘oh, I don’t think this is going to work’. So, I’ve been trying this in the last year and I hate to admit it, but I’ve switched my main account three times now, but I’ve got £200 each time I’ve transferred! The cash bonuses now, for swapping your bank account, are really quite generous, and they do all the switching of the Direct Debits for you, and nothing’s ever gone wrong. So why would you not do it?

JASPER: It’s the seven day switch guarantee.

PHILIPPA: That’s solid, is it? Because I’ve got to say, that’s the thing that in my head stands in the way. I’m thinking, ‘do I believe them when they say that all my payments will be moved on? Will they all be there and will it all work?’. Does it work?

LYNN: It does work.

JASPER: It does. My salary was also paid into my new account. That’s always my biggest fear.

OLA: Especially if you’re feeling the pinch towards Christmas - I think there’s no better time than now to switch, especially if you need an extra £200. I felt the pinch in the summer when I was going on a holiday to Ibiza and I thought, ‘oh Ola, how are you gonna get any spending money?’. So I switched and got £200 just before I flew.

PHILIPPA: So, how much bother is it to close down your old account?

OLA: You don’t do anything.

JASPER: It literally takes you five minutes.

OLA: They do it all for you.

JASPER: I remember when I switched from HSBC to Monzo, I think it took me five minutes on the Monzo app. You do it with the new provider.

PHILIPPA: I’m thinking about accounts, but it’s also what you’re saving or what you’re investing, isn’t it? You mentioned pensions and I’m thinking about savings accounts as well. It’s not just where it is, it’s how much I’m putting into it. Particularly with pensions, I really do think that people feel, ‘I’ve got one. It’s all good. I never need to think about it again until I need the money’, but you should keep your eye on it, shouldn’t you? And thinking, ‘can I put a bit more in? Is it working for me?’.

JASPER: Times are tough. So I’m not here today to say, ‘thou shalt put as much money in your pension as possible’, especially when we’re all feeling the cost of living, when people are feeling the pinch. I think there’s a couple of things you ought to be looking at. We’ve talked about this in previous episodes - lots of people have tiny pots everywhere. If you don’t know where they are, or you know where they are, but don’t know exactly how much is in them, it’s probably a good idea to get them in one place, for sure. At least you’ll know how much you’ve got.

Older pensions can be quite expensive as well. It’s not always talked about, but, I’ll call them ‘legacy providers’ aka ‘steam-powered pension policies’, can be quite expensive. And actually, just moving them to a new home might save you money on the management fee.

PHILIPPA: It’s knowing what you’ve got, isn’t it? Whatever it is, I think it’s understanding how much you’ve got. You’ve probably done research on this, but if you were to ask people who do have pensions, ‘do you have any idea what’s going on with your pension right now, or even, how much you’re putting into it?’, they won’t know, will they?

JASPER: The vast majority don’t. They don’t know how much their employer pays into their pension. If you ask them, ‘how much are you charged for your pension plan?’, most people don’t know.

PHILIPPA: I know this is a subject close to Lynn’s heart, because you were a bit of a late starter on the pension front, weren’t you?

LYNN: Yeah, it’s my biggest financial regret, because I didn’t put any money at all into my pension in my 20s. Nobody took the time to explain it to me. So I thought, ‘that’s too far down the line’. I actually stopped my contributions, and it was to a defined benefit pension from my employer. If I worked out how much that was worth - it’s potentially six figures! So I had to start from scratch at the age of 30 and I’m paying for it now, because I’m having to put bigger chunks of money into my pension.

JASPER: When I joined PensionBee I didn’t know a pension cost money. I work in the pensions industry and I had no idea I was charged a fee on my pension. I thought my boss was paying for it.

OLA: Most people wouldn’t know, would they? Where’s that rule book that says this is how much you’re paying towards your pension and how much it costs you? That’s why platform fees are so important, especially when you’re looking at switching up your pension.

JASPER: So, be in the know.

BIG FINANCIAL MISTAKES

PHILIPPA: Should we move onto the really big financial mistakes now? We’ve talked about stuff that matters, but I’m thinking about the really painful ones that can affect you for years. Mind you, having said that Lynn, what you’ve said about your pension, that was a long-term mistake, wasn’t it? In the sense that you’re having to pay for it now.

LYNN: In terms of actual money, that’s probably my biggest financial mistake. But I’ve made plenty of others! So we can talk about them.

PHILIPPA: I love the honesty in the room. The end of year honesty in the room! Can we all remember our first big purchase we made? Did it all go smoothly? Did it go well?

OLA: Well, I can’t think of my biggest purchase, but the biggest that went badly. Last year, I did invest in a designer handbag and that designer brand got cancelled literally a week or two after I bought it. So I haven’t yet taken it out of the house.

LYNN: What do you mean it got cancelled?

OLA: Oh, it got slated and I’m not even going to mention the brand. They got cancelled and I think a lot of people who understood the scandal know exactly what I’m talking about. And yeah, it’s yet to leave the house.

LYNN: Interesting story about designer handbags, I’ll do it quickly. I spent an uncomfortable amount of money on a designer handbag last year. It was an emotional, impulse purchase. It’s a really difficult thing to get in control of. I’ll open up - it’s something I struggle with. So, I bought this handbag, I took it home, I showed my kids and my eldest son said to me, ‘that’s like a third of a holiday’. And just that one sentence made me take that bag back and I got my money back.

PHILIPPA: You see, I’m listening to you two talk about ‘investing’ in designer handbags and I’m sorry, I’m gonna say it, because we made a podcast recently about how women are much less likely to invest than men. We dug into the reasons why that was, it was all very interesting. But there are these big decisions that people make when they’re quite young. I’m thinking about university here actually, that’s a big investment, isn’t it? You don’t necessarily think about it that way when you go, take the loans and rack up all that debt. But that’s something to think about, isn’t it? Because there’s so many other routes of entry now, into all sorts of careers.

OLA: I agree. I honestly wouldn’t have gone to university had I felt well equipped to take another route.

PHILIPPA: Really?

OLA: Yeah. I really wanted to do something like an internship or an apprenticeship. But my school really did put a big emphasis on supporting people going to university rather than those going down the apprenticeship route. So if I wanted to do an apprenticeship, I had to find it myself. I had to actually understand what that was and I didn’t know.

PHILIPPA: That’s a big ask at that age.

OLA: Massive, especially now that I look at my sister who’s that age. I think, ‘wow, that is so young’. At the time, the only apprenticeships I came across were in finance. It’s funny, I definitely didn’t want to go down the route of finance at the time. I don’t have regrets about university now, but I am in £65,000 worth of debt, plus interest.

PHILIPPA: It’s a big debt, isn’t it? Thinking about sizable errors - property is the one that’s come to my mind now. Renting and buying. Thoughts on common mistakes there?

LYNN: I don’t think I’ve ever been in a position where I’ve made a really sensible property decision. The first house I bought, I did so when the market was at a high. Then when I sold it, the market was at a low. So I made about £10,000 profit on a property that I owned for five years. The next property I bought was with my husband. Then I got divorced. So then I had to increase my mortgage proportionately to buy him out. So I feel like I don’t have much equity to my name because I just haven’t made the right decisions about property. I’m 46 and I speak to some people in their 40s that are mortgage-free. I can’t get my head around how you can be mortgage-free when I’ve got a £300,000 mortgage left to pay and I’m 46!

PHILIPPA: Sometimes you have to sell when you have to sell, and you have to buy when you have to buy, don’t you? There isn’t always the opportunity to be completely rational.

OLA: I think this is why buying is such a hard topic because being a 26-year-old, all of my friends’ goals in life are to buy a property. I think it’s fueled more by peer pressure and societal pressures that make you feel like you have to buy, when really it actually might not be the best decision to make right now.

JASPER: A house is to live in and many people make the assumption that their house is going to be their pension, or it’s going to be ‘the’ investment they’re going to make. Like you said, Lynn, most people will have a really big mortgage attached to it, to actually purchase that property. It’s not actually yours, it’s the bank’s. I’d say with property, one of the biggest mistakes you can make is that you see it as ‘the’ investment. Well, actually there are other investments in life too, like an investment account or a pension. And then also very practically, within the house - I’m a homeowner. Don’t invest in a very fancy bathroom or a very fancy kitchen that’ll go out of fashion in two or three years. Some things that are a bit more timeless are more practical.

LYNN: Have you done that Jasper?

JASPER: Yes, I have!

PHILIPPA: We’re running out of time, but I think it’s interesting Lynn, when you talked about marriage and divorce and the costs that can involve - you having to up your mortgage. I’ve been there myself. All these things can get very, very expensive. What I took from that, and I don’t know what you all think about this, is the importance of having really good financial conversations with anyone you’re financially connected to. Whether it’s a husband, a flatmate, a friend, a family member.

LYNN: I think from the moment you know that, particularly a relationship, is getting serious, you have to have that financial conversation. And almost ‘marry up’ your money mindsets. I was married to a spender and I was a spender - that’s a really dangerous combination. Don’t be afraid to do it because marrying the wrong person is a really expensive mistake. Not just because of all the assets that have to be split, but getting divorced costs a lot of money.

OLA: Which people don’t talk about either, do they? I think, going back to the early stages of dating, a lot of people don’t ask about money spending habits. They may think it’s weird they were asked that on the date, but I think it’s really important to know. I think it’s a really important question.

JASPER: Would you ask that on the first date though?

OLA: First date? Maybe not. But third or fourth!

PHILIPPA: Yeah, we did make a whole podcast about how your relationships can impact your finances, but it’s always worth saying and it isn’t just romantic relationships!

OLA: Friendships, I think, are a big one as well. Trying to keep up with certain friendships can also be really, really hard. You don’t want to get into debt just to keep up with your friends, your real friends anyway. That shouldn’t be an issue.

PHILIPPA: That’s a really good point. It plays into something we always say - have good financial conversations and don’t just push money under the carpet. Thank you everyone. It was a great discussion. We’ve thought about so many different things that can go wrong, but now we all know what to watch out for.

Once more, please do remember anything discussed on the podcast shouldn’t be regarded as financial advice or legal advice and when investing your capital is at risk.

We’ll be back in the new year for series three of our award-winning podcast. And what better way to start than with a dream that may be one of your own New Year’s resolutions? Starting your own business.

And we’ve got exciting news! If you’ve got the PensionBee app, you can now listen to The Pension Confident Podcast on our brand new in-app player. So, why not catch up on all our episodes while you check up on your pension? If you’re finding the podcast useful, please do leave us a rating and write us a quick review in your app. You know we always love to hear your thoughts. So until January, a very Merry Christmas from all of us on the podcast and the PensionBee team, see you next year!

Risk warning

As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
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Capital at risk

Choose a self-employed pension that puts you in the driving seat

Sign up to our flexible pension plan for the self-employed and contribute as much or as little as you like, as often as you like.
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When investing, your capital is at risk