Blog
What happened at PensionBee in April and May 2019
We’re excited to announce some new and improved features at PensionBee. Here’s what we’ve been working on in April and May!

We’ve got some exciting updates to share with you, including a fresh look on our website and our rollout of new Simpler Annual Statements, which makes us the first pension provider to offer customers an easy to understand snapshot of their pension. Read on to learn what’s new at PensionBee and how we’re improving your pension experience.

We’ve adopted Simpler Annual Statements to make it even easier to manage your pension

Simpler Annual Statements

We want to give our customers complete transparency and control over their savings. Whether that’s by giving you full visibility of how your pension’s performing, or making our annual statements easier to understand – we’re on a mission to make pensions simple!

Our Simpler Annual Statements are designed to provide a short and clear overview of your pension. They’ll show you the total balance, how much you’ve contributed to your pension, the tax top ups you’ve received from HMRC and how much your employer has paid in, if applicable.

We’re pleased to be the first pension provider to adopt the new format, since it was announced by the government back in October. Minister for Pensions and Financial Inclusion, Guy Opperman said: “I am 11_personal_allowance_rate committed to simpler statements and am pleased to see PensionBee adopting the Simpler Annual Statement. I look forward to the rest of the industry doing the same thing in 2019.”

If you have a live balance and transferred your old pensions to PensionBee before the end of the 2018/19 tax year, (and haven’t transferred out or started withdrawing from your pension), you’ll be able to view your Simpler Annual Statement in your BeeHive.

We’ve refreshed our website to show you how PensionBee works, from consolidating to withdrawing your pension

How It Works update

We’re always working to bust jargon and demystify pensions, whether that’s through the articles in our Pensions Explained centre, our Pensions 101 videos over on YouTube, or explaining how pensions work right here on our website. We’ve recently updated our How It Works page to give you a simple and concise walkthrough of our service - our website is as easy and straightforward as it is to manage your pension with PensionBee!

Plus we’ve added new sections on combining your old pensions with PensionBee and making contributions to your new PensionBee plan, which sit alongside our page on how to withdraw your pension when it’s time to retire. Our site covers everything you need to know, from transferring your existing pensions over to us, to receiving tax top ups from HMRC, and even planning your retirement with our drawdown calculator.

We’ve been nominated… again!

We’re thrilled to announce that we’ve been nominated for Diversity and Inclusion Champion in the Computing Tech Marketing and Innovation Awards 2019! We’re incredibly proud of our diverse team, whose dedication, commitment, and insight make PensionBee such a wonderful and inclusive place to work.

We’ve also been nominated for Tech Company of the Year in the Evening Standard Business Awards 2019 - alongside Twitter, no less!

🏅We’re pleased to announce that PensionBee has been shortlisted for ‘Diversity and Inclusion Champion’ in the Computing Tech Marketing and Innovation Awards 2019 🏅 #pensions #fintech #awards #diversityandinclusion https://t.co/T7vKbLtNoB pic.twitter.com/lPCt83TdI5
— PensionBee (@pensionbee)

And that’s not all - PensionBee has also been nominated in the Investment Marketing and Innovation Awards 2019. We’re shortlisted for three awards: the Corporate Social Responsibility Award, Most Innovative Direct Consumer Proposition, and the Open Innovation Award. We’re proud to be bringing our company values of innovation and love to the pensions industry.

Plus, our CEO, Romi, has been nominated for no less than six accolades at the Women in Pensions Awards 2019, including Pensions Woman of the Year and Role Model of the Year. Congratulations to everyone who was nominated.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in June 2019
We were busy bees last month, working hard to bring exciting new features to your pension. Here’s what we were working on in June.

Summer is finally here and there’s a buzz in the air - and in our BeeHive! We were busy bees last month, working to bring exciting new features to your account as well as stacking up those award wins. Here’s what we got up to in June.

We’ve automated your tax top ups from HMRC

Automated tax top ups

We’ve recently made improvements to the way your tax top ups from HMRC are added to your account. Now, whenever you make a personal contribution to your pension, we’ll automatically add your _corporation_tax tax top ups from HMRC so you can see the funds in your account straightaway.

This means you’ll no longer need to wait eight weeks for these to credit your account, and will be able to see a more accurate view of your balance whenever you log into your BeeHive. Don’t forget, most savers can contribute £100 to their pension from a personal bank account, and get a £25 top up from HMRC, to a maximum of £40,000 in the current tax year.

We’re keeping your pension safe

New safety page

Keeping your savings safe is paramount to us at PensionBee, so we’ve updated our website to highlight the security procedures we use to protect your money. PensionBee is directly authorised and regulated by the Financial Conduct Authority, and we’re also a member of the Association of British Insurers, working on better standards in the pensions industry.

Plus, our pensions are managed by the world’s largest money managers – State Street Global Advisors, HSBC and BlackRock – so you know your money’s in experienced hands. They invest your money and your pension is kept completely separate from our own funds.

If our money managers fail, your pension will be protected by the Financial Services Compensation Scheme up to 10_personal_allowance_rate. We’ll also pursue any compensation on your behalf. Should PensionBee fail, your money manager will continue to invest your pension. We don’t manage your money, so your savings would be safe.

We protect your data with full encryption, secure data protection practices, and we will never share your personal information without your permission. You can find out more about our security policies on our website and our FAQs, or get in touch with your BeeKeeper if you have any questions.

The awards keep coming…

The awards keep coming

We’re pleased to announce that PensionBee was named ‘Diversity and Inclusion Champion’ at the Computing Tech Marketing & Innovation Awards, in recognition of our work campaigning for diversity and representation in the pensions industry.

We’re immensely proud that half of our team consists of women and we have around _higher_rate BME representation at PensionBee – an achievement that’s unheard of in our sector. We’re working hard to prove that pensions can be a good career for anyone looking to be on the cutting-edge of product development and innovation, while challenging the perceptions of what people in pensions should be.

We also won two awards at the Investment Marketing and Innovation Awards: ‘Most Innovative Direct Consumer Proposition’ and ‘Open Innovation’. The first accolade acknowledges our simple online user journey which has transformed pension transfer processes to give you complete control and clarity over your pension.

The second award recognises our innovative use of Open Banking in an industry that hasn’t changed or adapted with advances in technology in decades. We plan to share our APIs with even more banking marketplaces and aggregators in the near-future to put pensions back where they belong – at the forefront of your finances.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee revived Lynn’s pension savings
PensionBee customer and personal finance blogger, Mrs Mummypenny, describes how PensionBee helped her to get her pension savings back on track.

Personal finance blogger and mum of three Lynn was keen to start saving into her pension again after taking some time off work to set up her business. Lynn needed an easy, flexible self-employed pension as she entered her 40s.

PensionBee’s self-employed solution

Lynn consolidated her old pensions with PensionBee, finding our transfer process simple and painless. We just needed some basic details about her old pensions, like her provider name and policy number, and then we did all the work - no paperwork, no fuss.

One of the things I really love about PensionBee and being self-employed is that I’ve got flexibility to put whatever I choose into my pension each month.

Now, Lynn can make contributions into her pension straight through our app, with no minimum or fixed contribution amount. With a fluctuating self-employed income, this means that Lynn can save an amount that works for her each month, whether it’s £1000 or £100.

Achieving long-term financial goals

In previous jobs, Lynn didn’t opt in to her workplace pension scheme, a financial decision she regrets as she gets closer to retirement. Now that she’s saving into her PensionBee plan, Lynn feels reassured as she tracks the performance of her savings on the app.

It feels incredible to have that visibility. It gives me a sense of reassurance that I know exactly what’s going on with my money.

It’s always better to start saving for retirement early, but since transferring to PensionBee, Lynn finally feels in control of her pension savings. She’s reaching her financial goals and getting back on track for a comfortable retirement.

Find out what other PensionBee customers have to say over on our YouTube channel, or take a look at customer reviews on Trustpilot.

What happened at PensionBee in July 2019?
Summer is finally here! This month, we’ve been working to make managing your pension a sunny experience. Find out what we’ve been up to this July.

Whether you’re loving or loathing the heat, it’s safe to say that the ‘Great British Summer’ is finally here. In between the awards ceremonies and the sunshine, our team has been working hard to make managing your pension even easier. Here’s what we’ve been up to this July.

We’ve made it even easier to see your pension balance grow

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We’ve made a few changes to the ‘Balance’ tab in the BeeHive so it’s now even easier for you to understand your transactions. As part of this we’ve changed how your tax top ups are displayed so it’s more straightforward to see which tax top up relates to which contribution.

You’ll also be able to see more information on your rewards, from the name of the person you successfully referred to the corresponding tax top up. Remember, you can recommend PensionBee to your friends, and as soon as they successfully transfer a pension, we’ll automatically add £50 to your pension and £50 to theirs too (£40, plus a £10 tax top up). Full terms and conditions can be found on our website.

We’ve invested over half a billion pounds on your behalf

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We’re proud to announce that we have now surpassed _higher_rate_personal_savings_allowancem in pension money, with a further £400m on its way. That means you’ve trusted us with almost a billion pounds of your retirement savings!

Thanks to you, PensionBee has become a key challenger and disruptor in one of the oldest industries – in just a few years. We don’t take the trust you’ve placed in us lightly and will keep campaigning for change and listening to your feedback, so we can continue to bring you a leading pension product.

Our app’s just turned 1

App-y anniversary

Can you believe it’s already been a year since we launched our mobile app? The app was designed to help you to manage your pension with ease, with 24/7 access to your balance and the ability to view past performance and make contributions – all from the palm of your hand.

We’ve got lots of exciting updates planned over the next few months so watch this space. If you haven’t already, download the PensionBee app from the Apple App and Google Play Stores.

Don’t forget you can also see your PensionBee balance in some other leading money management apps including Starling, Yolt, Moneyhub, Money Dashboard and Emma.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2019
We were busy throughout August, working on new features to enhance your pensions experience. Here’s what we got up to

Summer might be winding down, but we’re as busy as ever! We’ve been working hard on more new features and continue to stack up those award nominations. Read on to find out what we got up to in August.

We’re enhancing our Analytics tab to make retirement planning better

We’re working on some updates to the Analytics tab in your BeeHive to to help our customers better plan for retirement. We’re building a new retirement planning tool to make it simpler to see how much money you’re likely to receive at retirement and how long your pension could last, based on your current contributions. The new calculator will let you know whether you’re on track or whether you’ll need to boost your savings to reach your long-term goals.

It can be tricky to figure out how much you need to save for retirement, which is where our handy tools come in to help make planning for your future straightforward and easy to understand. And remember, it’s never too late to start saving! If you’re in your 40s or your 50s, there’s still time to build a decent pension pot for a comfortable retirement.

PensionBee shortlisted for two Technology Product Awards 2019

We’re proud to announce that we’ve been shortlisted for two Technology Product Awards in 2019: ‘Most Innovative Use of AI / Automation - SMEs’ and ‘Technology Hero of the Year’, for our CTO, Jonathan Lister Parsons.

Innovation is one of our PensionBee values and we’re incredibly passionate about making use of exciting technology to create a seamless, modern pension service that serves our customers any time, any place. Our CTO Jonathan works tirelessly alongside the rest of our tech team to make your pensions experience simple and convenient.

We’ve also been shortlisted for a Schroders UK Platform Award in the ‘Leading Digital Platform’ category, an accolade we’re immensely proud to have won back in 2018.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2019
September is always a busy month for PensionBee. Read on to learn about the new features and updates that we’ve been working on this month.

We’ve been working hard this September to bring you some exciting new features, including a new retirement planning tool and improved withdrawals for over-55s. Read on to find out what we’ve been up to this month.

We’ve enhanced our ‘Analytics’ tab to give you a clearer picture of your pension situation, now and in the future

Analytics update

If you’ve logged into your BeeHive in the last few days you may have noticed the improvements we’ve made to the ‘Analytics’ tab. We’ve replaced your old performance chart with an interactive retirement planning tool, to help you better visualise the level of savings you might need for retirement.

Instead of focussing on past performance, your new retirement planning tool is forward looking, and helps you see how much you have now, compared to your target, at a glance. The new tool will let you know whether you’re on track for a comfortable retirement or whether you’ll need to boost your savings to reach your long-term goals.

There are three key elements to the new ‘Analytics’ tab:

  • Retirement Planner - a brand new tool that lets you see the level of savings you might need based on your long-term goals
  • Transfer and Contribution breakdown - a new snapshot of what’s in your pension pot, based on how much you’ve transferred, contributed and received from HMRC in the form of tax top ups
  • Past performance - a refresh of the old analytics chart that now simply shows the growth of your pension pot over time

We’ve increased the efficiency of withdrawals for over-55s

Withdrawals for over 55s

A few months ago we announced that whenever you make a contribution to your pension we will automatically add your _corporation_tax tax top ups from HMRC, so that you can see the funds reflected in your pension balance straightaway. We’ve now introduced the same improvement for withdrawals so instead of your money taking several weeks to reach your bank account, it will soon take a matter of days.

On average it will take around 10 working days for you to receive your money, as long as there are no issues verifying your bank details. Plus, if you’re making repeat withdrawals to the same bank account(s), you’ll now be able to select your bank details from a drop down menu without needing to input the same information each time.

Remember, you can only start withdrawing your pension after your 55th birthday, and therefore won’t be able to benefit from these new features until then.

Our CEO, Romi, is to help establish the government’s Pensions Dashboards

Pensions Dashboards

The way we manage our pensions is changing, with the government planning to introduce an online dashboard that lets you see all of your pensions together – from your old workplace pensions to the State Pension – in the next few years.

While the project is still in its infancy, last week it was announced that our CEO, Romi, would be joining the Pensions Dashboards IDG Steering Group alongside nine others from a diverse range of companies including Which? and Moneyhub. The group has been chosen to represent the interests of consumers, fintechs and the pensions sector, and will be working on the practicalities of establishing pensions dashboards services and making them available to the general public.

As you know, PensionBee is already successfully using technology to help customers like yourselves find and combine their pensions, giving Romi valuable insight into the process. Romi’s appointment will help ensure that consumers have a louder voice in the creation of pensions dashboards and that the end product delivers a service that’s fit for purpose.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How to set a good retirement goal in three easy steps
Find out how to take control of your retirement savings and set yourself a realistic goal in three easy steps.

Setting yourself a retirement goal is a great way to take control of your retirement planning. A realistic and achievable goal could help you see whether you’re on track to achieve the kind of retirement you want, and to encourage you to stay on track! Here are three easy steps to setting a good retirement goal.

1. Budget

Before you can start planning for your retirement, you’ll need to know what your finances look like in general. You’ll want to start with a budget, which will help you to see where you’re spending and where you can save. Begin by listing your essential monthly expenses, including rent or mortgage payments, bills, food, transport costs, and any other regular payments. You should also list any existing contributions you make into your savings accounts, pension, and other investments.

Next, make a record of all your non-essential purchases each month, like eating out and takeaways, new gadgets, subscriptions, and drinks at the weekend. You can find the cost of these expenses by checking your bank statements. Many modern banking accounts, like Monzo and Starling Bank, automatically categorise your payments, so it’s even easier to identify where you’re spending.

Once you’ve listed all of your expenses, it’s time to calculate your income. Subtract the cost of your monthly expenses from your monthly income to see what you have left at the end of the month. You might need to make some changes to your spending habits in order to save more into your pension. Consider which non-essential purchases you can cut back on or stop entirely; maybe you’re still paying for a subscription service you haven’t used in six months! Working out a healthy budget that works for you and your lifestyle will enable you to set a realistic retirement goal because you’ll be able to see what’s achievable for a comfortable retirement.

2. Think about the future you

Once you’ve set up a good budget, it’s time to start planning for the kind of retirement you want. Have a think about what sort of lifestyle you would like to have in your 60s, 70s, and 80s, and how much this is likely to cost you. In 2016/17, the average UK couple had an annual retirement income of £29,952, which covers all the essentials like a home and bills, as well as small luxuries like the occasional holiday.

It can sometimes be difficult to envision our lives in retirement, so start with the basics and think practically. Think about where you’ll live and what your day-to-day expenses are likely to be. Take a look at your budget to see how much you’re currently spending on food and transport, and consider how these habits might change in the future. For example, the cost of your weekly shop may reduce once your kids have moved out and you’re no longer preparing meals for a large family. Plus, you’re likely to be commuting less once you’ve retired! Remember to factor in the increasing cost of living, and think about your income streams. You might receive an income from your pension alongside other investments or a part-time job.

Once you’ve got a rough idea of your ideal retirement income, you can use our pension calculator to see how much you need to be saving in order to meet your goal. Our calculator will tell you whether you’re on track or whether you need to be saving more. You can adjust your retirement age and how much you’re contributing to land on a realistic target that you can work towards.

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3. Get on top of your pensions

After you’ve worked out how much you need to save in order to meet your retirement goals, you’ll need to start fortifying your savings. First, it’s a good idea to track down any old or lost pensions to see if you can boost your savings. Consider combining your old pensions as bringing all your pension savings together could make it easier to manage them. Plus, you might be able to save on fees which, left unchecked, might eat away at your old pots.

Check to make sure you’re enrolled on your workplace pension scheme, which is an easy way to top up your retirement savings. Contributions will be taken straight from your paycheck so you don’t have to worry about forgetting to save, plus employer contributions can boost your pot with free money!

Finally, consider saving any extra cash into your pension, for example after a bonus or inheritance. You can use our pension calculator to see how this can help your progress towards your retirement goal. Remember, most people are eligible for a _corporation_tax tax top up from HMRC on pension contributions, which can really help to build a solid pension pot.

We want to help you to make sense of pensions so we’ve put together our Pensions 101 series over on our YouTube channel to explain how pensions work and how to get on top of your retirement savings. Take a look and let us know your thoughts in the comments section.

What happened at PensionBee in October 2019?
This month, we’ve been actioning customer feedback to continue delivering a leading pension product. Here’s what we’ve been up to in October.

This month we’ve been reflecting on the feedback you give us, and how we can incorporate your ideas to continue delivering a leading pension product. Read on to find out what we’ve been up to in October and the changes we’ve made in response to our customers’ feedback.

Our approach to sustainability

Sustainability

Reducing our impact on the environment and investing responsibly are subjects that are close to all of our hearts and you can read more about sustainable investing in our blog. As our customers, we feel it’s important that you know what our approach to the environment is, and how we plan to campaign for the issues that matter to you most.

We believe pension providers have a key role to play in the transition from the carbon economy to one based on 100% renewable energy sources, and should promote positive climate change activities in the companies that your pension funds are invested in.

We’d love to hear your thoughts on this topic, and if you’ve got a question on the sustainability of your pension plan, we’ll put it directly to your money manager when we film your next plan update. Get in touch by emailing: engagement@pensionbee.com.

Your analytics chart is back

Analytics feedback

Following the launch of our new retirement planning tool, you asked us to bring back the old analytics chart, and we listened! To see the past performance and growth of your pension pot over time, simply log in to your BeeHive and click on the ‘Analytics’ tab, where you’ll find it below the new retirement planner and transfer and contribution breakdown chart.

We’re speaking out about slow pension transfer times

Slow pension transfers

Last week the Telegraph and the Sun published our analysis of more than 50,000 pension transfers, looking at the fastest and slowest providers. There was a huge variation between firms, with some taking just 12 days to transfer a pension, and the worst taking an unbelievable 404 days.

Outdated legislation from 1993 allows pension providers to hold your savings hostage for up to six months before honouring your wishes and completing a pension transfer. We know this can be incredibly frustrating for our customers, which is why we’re renewing our campaign for a pension switch guarantee.

Thankfully lots of things have changed in the past 26 years, and it’s time for pensions to be brought into the 21st century. We’re calling on the government to create new legislation that will allow savers to easily and safely change their pension provider, in the same way we can change our bank or energy provider in a set number of days.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in November 2019
As things start to wind down for the festive season, there’s been no let-up at PensionBee. Here’s what we’ve been up to in November.

As things start to wind down for the festive season, there’s been no let-up at PensionBee. From hosting our first ever hackathon event, to putting the hard questions to your money managers on your behalf, read on to find out what we got up to in November…

How we’re engaging your money managers on sustainability

Sustainability

Last month, we discussed our approach to sustainability and why we believe pension providers have a key role to play in the transition from the carbon economy to one based on 10_personal_allowance_rate renewable energy sources. In the weeks since, we’ve continued to put pressure on your money managers to answer your questions about the inclusion of certain companies, both in your quarterly plan update videos and also in writing.

Our CEO, Romi, recently wrote an open letter to Sacha Sadan, Director of Corporate Governance at Legal & General, querying Shell’s inclusion in the Future World Plan. While Legal & General are yet to publicly respond in full, they told the Guardian that they believe the oil company could do more and they were pushing for greater transparency on how Shell’s production plans aligned with the Paris agreement. We’ll let you know once we hear more, but in the meantime you can read Romi’s letter in full and stay up to date with the latest news in on sustainability.

Introducing Scam Man & Robbin’

Scam Man and Robbin

At the end of November we held our eagerly anticipated Pension Scams Hackathon event which brought together some of the most innovative “pentech” (pension technology) companies in the UK, and challenged them to work together to create a concept for an online game that increases awareness of pension scams.

Cross-company teams from PensionBee, Nutmeg, AgeWage and Smart Pension had just six hours to deliver the concept for a game which met three assessment criteria: virality, engagement and relevance. At the end of the day, concepts were judged by three pensions industry experts: Michelle Cracknell CBE, Non-Executive Director at PensionBee and former CEO of the Pensions Advisory Service; Margaret Snowdon OBE, President of the Pensions Administration Standards Association and Chairman of the Pension Scams Industry Group; and Stephanie Baxter, Deputy Personal Finance Editor at The Telegraph.

The winning concept, ingeniously called Scam Man & Robbin’, casts the player in the role of vigilante ‘Scam Man’, who’s main objective is to protect people’s pensions, blowing the whistle on anything he thinks could be a scam.

Inspired by one of the world’s most-loved superheroes, Scam Man & Robbin’ aims to challenge common misconceptions which may initially seem positive about a pension scheme, such as guaranteed high returns or a friend’s recommendation, but may in fact be the hallmarks of a scam.

We’re excited to start working on the game, and you can expect to see Scam Man & Robbin’ sometime in early 2020.

We’re ending the year on a high

Award winners

Last week PensionBee was named ‘Online Business of the Year’ at the Growing Business Awards, which celebrated the strength, vision and resilience of fast-growing SMEs and entrepreneurs.

The judges praised us for being ‘ahead of the curve’ and highly aware of our ‘social responsibility to grow sustainably and maintain a high level of service and innovation’.

We’re also thrilled to announce that our CEO, Romi, was named ‘Entrepreneur of the Year’ at the 2019 City AM Awards earlier in November, seeing off stiff competition from business leaders in industries as diverse as fintech and medical services to energy and manufacturing.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in 2019
2019 was a big year for us at PensionBee, filled with innovation, improvements, and lots of award wins! Here’s what we achieved last year - bring on 2020!

This article was last updated on 13/12/2022

2019 was a big year for PensionBee: we launched a bunch of new features, made some important product improvements, and celebrated a ton of award and industry wins! Here are some of our highlights from last year.

We launched some new features

Product features

Back in January, we launched three new pension plans: our Shariah, Preserve, and 4Plus plans. These plans offer specific investment approaches that could be suitable for different investment goals. For instance, our Shariah Plan invests your money in accordance with Islamic principles on finance, which may make it suitable for anyone looking to invest more responsibly. Our Preserve Plan reduces risk in order to preserve your savings as you approach retirement age.

In December 2022, we launched our new-look “Refer a Friend scheme“ which makes it even easier to refer your friends via our web and mobile apps. Remember, you’ll get a £100 (£80 from PensionBee and £20 tax relief from HMRC) added to your pot for each friend that opens an account with us and adds £100 or more to it. And with up to 50 friends you can refer, you could earn up to _starting_rates_for_savings_income in pension contributions!

And we improved some existing ones

Improvements

This past year, we’ve also made some significant product improvements, including introducing a new retirement planner that lets you see the level of savings you might need based on your long-term goals. We also made it easier for you to see how much you’ve transferred and contributed to your pension pot, and how much you’ve received from HMRC in the form of tax top ups, and how your pot has grown over time.

We also became the first pension provider to adopt the new Simpler Annual Statement. The Simpler Annual Statement is designed to help consumers understand and compare their pension pots with different providers more easily, including clear and simple information on pension charges.

We’ve been celebrating our wins

2019 saw us win a slew of awards alongside a heap of nominations recognising our product innovation, dedication to customer service, and commitment to an inclusive and diverse workplace.

It’s not just trophies that we’ve been celebrating, though. We’re so grateful to all the support and feedback that we’ve received from our customers this past year, which has enabled us to consistently improve our product, expand our team and office, and continue to push the pensions industry into the 21st century (and a new decade!) Halfway through 2019, we reached _higher_rate_personal_savings_allowance million in assets under administration and received our 1,000th Trustpilot review! As always, a huge thank you to our wonderful customers for trusting us to make pensions simple and engaging.

2020 has been no less busy so far, as our team has been hard at work pushing out a new look and getting stuck into a new year of pensions innovation, love, and hard work. Keep an eye out for our billboards that have just been unveiled across the country and let us know what you think on social media! We can’t wait to see what this next year will bring.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in January 2020
We’ve been working hard to banish the January blues and kick off 2020 with a bang. Here’s what we’ve been up to in January.

We’ve been working hard to banish the January blues and help the nation get their pensions back on track. From unveiling our bee-eautiful new logo to advertising PensionBee to commuters up and down the country, we’ve started as we mean to go on, kicking off 2020 (and the new decade) with a bang! Read on to find out what we’ve been up to in January.

We’re taking a more transparent approach to pensions investments

Transparency

In early January, we surveyed close to 2,000 customers in our Tailored Plan about their views on sustainability in the context of profitability. The aim was to understand how you, our customers, want your money invested with PensionBee and to what extent you want us to take the social outcomes created by companies into consideration in the investment process.

One of our core ambitions as a pension provider is to lead the pensions industry to a better place than where we found it, which means investing sustainably and helping you to plan for a happy retirement are a key focus.

Over the coming weeks and months, we’ll be considering your responses and exploring potential changes to our investment offering in light of this. As always, we’d love to hear your thoughts on the matter: you can get in touch by emailing engagement@pensionbee.com. Thanks to everyone who took part in the survey. To learn more about the results, read our summary here.

Introducing our brand new logo

New logo

At the beginning of the year we unveiled our new logo and brand refresh, to better reflect our identity and values. We believe bees evoke thoughts of happiness, warmth and hard work, and a stronger emphasis on the ‘bee’ puts our values of love and quality right at the center of our brand.

The redesign follows our fifth birthday in December, and marks our transition from young startup to a leading online pension provider. In the past five years our offering has evolved from a core pension consolidation service to a full service pension provider, providing hassle-free contributions and withdrawals, planning tools and responsible investing. Our new logo is a clearer representation of the mature brand PensionBee is today, without losing the playful tone you’ve come to expect from us.

We’ve been making a buzz at commuter stations across the UK

Billboards

If you travel to work via National Rail it’s likely you’ll have seen some of the thousands of billboards we’ve placed in commuter stations across the UK. 2020 will be a big year of growth for us with more billboards, TV and radio than ever before so watch this space!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in February 2020
Last month we worked hard on exciting improvements and updates, thanks to the feedback of our customers. Read on to find out what we got up to in February.

Last month we worked hard behind the scenes enlisting the help of you, our beloved customers, to give us your feedback on everything from our plans to our app. We’ll have lots of exciting announcements to share with you in the coming months, but for now read on to find out what we got up to in February.

We’re making improvements to our app

App updates

Since the start of the year, we’ve been working on regular app releases as part of our ongoing efforts to bring you a leading pension product. From reducing loading times to fixing those niggling little things you may not have even noticed, we’re continually enhancing our app to make it even easier for you to manage your pension.

This month we’ll be focussing our efforts on improving the way you pay money into your pension, and would like to thank the customers who’ve kindly volunteered to give us feedback. We’re working towards establishing a customer testing group to participate in surveys, focus groups, prototype testing and much more, so watch this space!

Why our values are at the heart of everything we do

PensionBee Values

At PensionBee we bring our values of simplicity, honesty, quality, innovation, and love to life by thinking about our customers, our local community and the planet in everything we do. We believe pensions are for everyone, and one of the things we’re most passionate about is achieving wider representation in the pensions industry.

In February we became an accredited Living Wage Employer, which means we have solidified our commitment to paying our staff the London Living Wage. The Living Wage is a set amount calculated annually by the Resolution Foundation, based on the best available evidence about living standards in the UK.

We’re proud to be an equal opportunity employer, that’s committed to improving gender diversity and paying our staff a fair wage so they too can look forward to a happy retirement.

PensionBee scoops three Boring Money Awards

We were recognised at the Boring Money Best Buys 2020 Awards in three categories: ‘DIY Pensions’, ‘Beginner investors’ and ‘Sustainable investors’. We’re thrilled to be named as one of the best providers of online investing services based on everything from our call response times and communications to our customer reviews.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in March 2020
March was a strange and difficult month for the nation, but it’s been business as usual here at PensionBee. Read on to find out what we got up to in March.

Throughout March we worked hard to ensure that we’ve been on hand to support you just as we normally would, while also transitioning to remote working to protect our colleagues and the wider community.

Several of our customers have been in touch via phone, email, live chat and social media in the past month to share their views on the current situation and ask questions about their pensions. We’re always here to help and welcome your feedback so if you have any comments, queries or concerns don’t hesitate to get in touch. We’re available via the usual contact methods, and our opening hours remain the same.

While it may have been unsettling to see fluctuations in your balance during the past month, as long-term investors we have to take the rough with the smooth, and be patient during the downturns. It’s important to remember now more than ever, that downturns don’t last forever and markets and pension balances will eventually recover.

Whatever’s going on in the world around us, we’re committed to bringing you a leading pension product. Read on to find out about the projects and initiatives we worked on last month.

We’re launching a fossil fuel free pension later this year

Illustration of several people protesting an oil rig

In March, we announced our plans to launch the UK’s first mainstream fossil fuel free fund, in partnership with Legal & General. We came to this decision after surveying customers in our Future World Plan, who told us that they wanted the option of completely excluding oil from their pensions – even if that meant a potential reduction in profitability.

We strongly believe that everyone should have control over where their money’s invested, and are proud to be the first provider to offer a fund like this. With your help, we want to shape the future of sustainable pensions, giving savers the option of using their investments to transform the world they live in for the better of the planet, society and their retirement.

It’s almost the end of the current tax year...

Screenshots of PensionBee's contribution process

That means you only have a few days left to use up any unused allowance for the 2019/2020 tax year (up to 100% of your earnings, to a limit of £40,000 for most people). You can also carry forward unused allowances from the previous three years.

Most basic rate taxpayers will automatically get a 25% tax top up on all of their personal pension contributions, while higher rate taxpayers can claim a further 25% through their Self-Assessment tax returns, and top rate taxpayers can claim an additional 31%.

If you would like to make an additional lump sum contribution, then it would make sense to do this by bank transfer so as not to miss the 5 April deadline.

Your bank might take some days to process your payments so if you’d like your contribution to reach your pension by 5 April, don’t leave it until the last minute.

We’re finalists for two UK Pensions Awards and two European Pensions Awards

PensionBee has been shortlisted in two categories at this year’s UK Pensions Awards: ‘DC Pension Provider of the Year’ and ‘Diversity and Inclusion Excellence’.

We’ve also been shortlisted for two awards at the 2020 European Pension Awards: the ‘European Pensions Innovation Award’ and the ‘Diversity Award’.

We’re also pleased to announce that our CEO, Romi, has been named as a “Standout 35 Winner” in the 2019 Innovate Finance Women in FinTech Powerlist.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in April 2020
April was a month of pension innovation here at PensionBee. Read on to find out about some of the new initiatives we’ve been working on.

We’re delighted to share some of the new initiatives we’ve been working on recently. From continuing to set the standard on how pension providers communicate with their customers, to launching our very own computer game to tackle pension scams, read on to find out why April was a month of pension innovation.

We’ve added pounds and pence charging to our Simpler Annual Statements

Several stacks of coins increasing in height from left to right with a clock in the background

Last year we were proud to be the first pension provider to adopt the new Simpler Annual Statement template for most customers, which provides a short and clear overview of your pension. At the time, Pensions Minister Guy Opperman remarked: “I am 110 per cent committed to simpler statements and am pleased to see PensionBee adopting the simpler annual statement. I look forward to the rest of industry doing the same thing in 2019”.

In an effort to simplify your annual statements further, for 2020 we’ve displayed all charges in pounds and pence, and are again the first provider to do so.

It’s our goal to make pensions as simple as possible, and providing complete transparency on how your plan is performing, and how much you’re paying in fees, are central to this.

We encourage you to read your Simpler Annual Statement and use it to compare fees across all of your old pensions. A fee saving of just 1% per year could increase a pension’s value by close to _higher_rate over the long-term.

One of the easiest ways to control how much you spend in fees is to consolidate your old pensions into one pot. And, with two bank holidays coming up this May, there’s no better time to look for any old pension paperwork and track down lost pensions.

Introducing Scam Man & Robbin’, the pension scams game

Retro-style logo that says Scam Man and Robbin’

We’ve brought together brilliant minds from the pensions technology sector to tackle the online problem of pension scams, which have increased since the onset of coronavirus. Alongside technology partner, JMAN Group, we’ve developed a five-minute online game that educates consumers about pension scams.

Last month, we were thrilled to announce the launch of Scam Man & Robbin’, casting the player in the role of ‘Scam Man’, a vigilante whose main objective is to protect people’s pensions from scams. Scam Man must correctly identify six of the most common pension scams by shining his torch on them to destroy them, as well as collecting six corresponding bonuses that can help protect savers’ pensions.

Visit scam-man.com to play and learn more about how to protect you and your loved ones from pension scams. As always, we’d love to hear your feedback, so don’t forget to tweet us your thoughts along with your high score!

We’ve partnered with Lumio

Lumio logo

In April, we announced a partnership with Lumio, a money management app that helps you maximise your savings. PensionBee customers can now see their pension balance from within the Lumio app.

This partnership is another great example of how Open Banking can help you take control of your finances, by displaying your tomorrow money alongside your today money. Don’t forget, you can also integrate PensionBee into your Starling, Yolt, Moneyhub, Money Dashboard and Emma apps.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in May 2020
Last month we worked on incorporating your feedback into our product roadmap. Read on to find out what we achieved in May.

Last month we focussed our efforts on incorporating your feedback into our product roadmap, planning all of the exciting projects we’ll be working on for the rest of the year. From the launch of our fossil-fuel free fund this summer to new initiatives to help the self-employed and over 55s make the most of their savings, we can’t wait to share our latest innovations with you over the coming months.

In the meantime, read on to find out what we achieved in May and learn how you can get involved to help us raise awareness of pension scams.

We’re making improvements to our app

App improvements

Last month, we made some updates to the infrastructure of our app to ensure it runs as smoothly as possible. We also updated the ‘Resources’ section, which is where you’ll find lots of useful information about your pension, from your annual statement to quarterly performance updates. In addition, we’ve made some improvements to the way contributions are set up, making it even easier for you to top up your pension in a few clicks. You can keep up-to-date with our latest app releases by following us on Twitter.

We’ve received over 2,000 reviews on Trustpilot

Trustpilot reviews

This time last year we were thrilled to announce that we’d reached 1,000 reviews on Trustpilot and this May we reached another milestone, receiving our 2,000th review.

We’re delighted to further cement our position as a leading pension provider, and will continue to work hard to maintain the trust you’ve placed in us, through the coronavirus crisis and beyond.

We want to hear from you!

Customer feedback

We’re always looking to hear from our customers so we can find out what you think about everything from your PensionBee experience through to the things that motivate you to take control of your finances. We’re offering a £50 Amazon voucher or £50 pension contribution to anyone selected to participate in a 30-60 minute phone interview.

Following the launch of Scam Man & Robbin’, our online game that educates savers about pension scams, we’re looking to find out if any of our customers have ever been approached by a pension scammer. We hope to build case studies that we can share with the national media, so we can increase awareness of scams among the general public and prevent people from losing their hard-earned savings. Separately, we’re also keen to hear from savers aged 55-70 who have experiences of struggling with debt.

If you’d like to share your story with us, and would be happy for your name and photograph to be printed in a national newspaper (such as The Times or The Sun), please get in touch by emailing engagement@pensionbee.com with a summary of your experience.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee helps our customers be Pension Confident
Take a look behind the scenes at our new Pension Confident campaign and meet our featured PensionBee customers.

At PensionBee, we want our customers to be pension confident! We’re always innovating, to create a pension product that’s not only simple to use and meets our customers’ needs, but makes them feel on top of their retirement plans. Today we’ve launched a new brand campaign to highlight how we’re helping savers be pension confident. Read on to find out more about our Pension Confident campaign and the wonderful customers who’ve shared their experiences of being with PensionBee.

What it means to be Pension Confident

Pension Confident

Having multiple pensions dotted around can cause anxiety and stress when it comes to sorting your retirement savings. With our app and our handy online tools, like our pension calculator, we’re making it simple to manage your pension savings.

Juan, 51, joined PensionBee back in 2016. Juan runs his own PR company and needed a modern way to manage his pensions. “It’s the easiest way to deal with your money without the headaches of dealing with the traditional, old-style pension providers,” he says.

We want to help our customers go beyond ticking pensions off the ‘to-do’ list, and help our customers feel confident about both their savings and their retirement. We know that life doesn’t stop at age 55 and we’re proud to have created a product that enables our customers to feel excited about their retirement plans. Juan says, “I don’t plan a traditional retirement. I think I’ll still be doing some work in my late 60s and early 70s.”

Juan appreciates being able to easily manage his savings as he approaches retirement, as he’s able to change how he manages and accesses his money as his circumstances change. With our flexible drawdown, our customers can plan a retirement that makes them look forward to the future.

From pension mess to pension confident

Pension Confident

Mum of three, Lynn Beattie, 42, runs MrsMummypenny, a personal finance blog, and needed an easy, flexible self-employed pension as she entered her 40s. She says, “My pension situation before I joined PensionBee was a complete mess.”

Priya Kanabar, 31, is a childminder and fitness instructor, with little spare time to spend sorting out pensions. After starting her business a few years ago, she realised that she needed to get her pension in order. “I had no idea where to start,” she says. “So I had no pension.”

With flexible one-off and recurring contribution options and no minimum contribution amounts, PensionBee provides peace of mind for self-employed savers. After bringing all her pensions into one place, Priya feels like “this whole weight is lifted off my shoulders, and that makes me feel very confident.”

PensionBee helped Lynn to bring all her old pensions into one place, where she can see how much her savings are worth, and calculate how much she needs to save for a comfortable retirement. Lynn says, “I’m looking forward to when I’m actually going to retire. PensionBee has just helped me to feel more confident.”

Finding pension confidence with PensionBee

PensionBee customer Nana

We’ve taken on board feedback from our customers and developed useful features to help you enjoy managing your pension money, at every step of your saving journey. From our pension calculator to our drawdown calculator, to flexible contributions, and investment plans to suit every savings need, we’re constantly striving to create a product that makes all of our customers feel pension confident.

Nana, 53, is a taxi driver who signed up for PensionBee in 2019 after seeing an ad. He loves using the PensionBee app, saying, “I have the app on my phone. You can assess it 24/7 and everything is transparent. I can log in and see my pension increasing every month.”

Our Pension Confident customers enjoy using PensionBee to plan and save for their future. Most of all, they appreciate the human support provided by their personal BeeKeeper. Our BeeKeepers are on hand to help you with any queries and to track the progress of any pension transfers. Priya says, “The thing I love most about PensionBee is the support. There’s never a time where you think, ‘I don’t know what’s going on.’”

We believe that everyone can become pension confident, and we’re proud to help our customers become excited about their pension savings, and their retirement plans. Nana says, “I can see that the future looks great for me. PensionBee has made me confident.”

Watch our Pension Confident customers share their experiences with PensionBee in the video below.

You can hear more from our Pension Confident customers over on our YouTube channel. Let us know how PensionBee helps you feel Pension Confident by leaving a comment or getting in touch on Twitter!

Risk warning
As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

What happened at PensionBee in June 2020
This June, we’ve been working to promote diversity and inclusion within financial services, as well as some exciting updates for our customers. Read on to find out what we were up to last month.

This June, we’ve spent a lot of time thinking about how we can promote diversity in response to the Black Lives Matter protests that have been taking place around the world. At PensionBee we believe our diversity is one of our biggest strengths and are incredibly proud to have achieved gender parity, and around _higher_rate ethnic minority representation, which is unheard of in the pensions and wider financial services industry.

We believe we have a responsibility to speak out against racism and fight for race equality at every opportunity, and encourage our peers to help us make the sector more representative of society and you, our wonderful customers. Over the coming weeks, we’ll announce the longer-term steps we’d like to take to address this issue and, as always, we’ll invite you to share your views.

For now, read on to find out what else we were working on in June.

Yolt customers can now see their PensionBee transaction history within the Yolt app

Yolt integration

We’ve recently enhanced our 2-way API integration with Yolt, the free app that lets you do more with your money. PensionBee customers can now see their pension transaction history within the Yolt app, making it even easier for you to keep track of your saving.

Thanks to Yolt you can have all of your financial information in one secure place, giving you a clear view of your tomorrow money alongside your today money.

Yolt gives you more control over your money, enabling you to stay on top of your finances and make smarter choices so you can look forward to a happy retirement. Click here to find out more.

We’re finalists for two Diversity in Finance Awards

Diversity in Finance Awards

We’re delighted to announce that PensionBee has been shortlisted in two categories at the FT Adviser Diversity in Finance Awards: ‘Employer of the Year’ and ‘Diversity Marketing & Recruitment Campaign of the Year’. These nominations recognise our commitment to achieving wider representation in the pensions industry by campaigning for change and challenging the stereotypes that you need to look a certain way to succeed, whether that be a prescribed gender, age or ethnicity.

Earlier this month we also learned that our CEO, Romi, had been named in IndustryWired’s list of ‘top 10 ingenious women in European fintech’. Selected for her efforts shaping the industry and paving the way for women across the world, Romi features alongside Anne Boden, CEO of Starling Bank and Meri Williams, former CTO of Monzo Bank among others.

Join our PensionBee user community

PensionBee HoneyMaker

We’re always trying to improve your experience so we can continue to bring you a leading pension product, but we can’t do it alone! We’re looking for volunteers to help provide feedback on everything from exciting new products to existing features. If you’d like to participate in surveys, focus groups, prototype testing and much more, you can become a PensionBee HoneyMaker.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in July 2020
July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. Read on to find out what we got up to last month.

July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. We’re passionate about making pensions simple so that everyone can look forward to a happy retirement, but as our recent research suggests, increasingly the over 55s need additional guidance to ensure they’re in the most suitable investment products for their retirement needs. Read on to learn more about how we’re already acting on our findings, and discover the new innovations that took place in July.

We’ve made it even easier for you to save for a happy retirement

Contribution improvements

Over the past couple of months we’ve been working hard to incorporate your feedback and simplify the process of making contributions to your pension. If you’re the director of a limited company, it’s now much more straightforward to add a contribution from your business, and you can add as many contributors and employers as you wish.

We’re also making it easier to keep track of your savings by showing you how much you’ve added to your pension during the current tax year. The next time you log into the BeeHive via our website, head to the ‘Contributions’ tab to see how much you’ve saved - if you’re an app user you’ll be able to see this new feature very soon! Don’t forget, if you’re below your savings target you can set up a contribution to your pension via bank transfer in a few clicks.

We’ve teamed up with Legal & General to offer pension annuities

Pension annuities

We’re pleased to announce that we’ve partnered with Legal & General to introduce pension annuities to our customers aged 55 and over. A pension annuity can pay you a guaranteed income for the rest of your life, and you can choose to use some or all of your pension savings to buy an annuity when you retire.

An annuity is just one of the options open to savers upon retirement, alongside drawdown which lets you access your pension savings whenever you need to, while keeping the rest of your savings invested in a way that’s specially designed to provide an ongoing retirement income.

Visit our new pension annuities page to learn more and find out how you can get the best rate.

We want to help savers over 55 better manage and spend their pensions

In July we launched a new research report, looking at the experiences of people drawing down their pensions in the UK. After surveying almost 1,000 savers aged 55-70, who were either making plans to access their pension or were at the point of withdrawing, we learned that they faced three common challenges.

The coronavirus pandemic has made decisions about accessing pensions harder, with savers feeling more worried. For many, pensions have become disconnected from retirement, leading savers to access their pension early – paying too much tax and losing out on potential returns. We discovered that a desire for control can prompt a withdrawal, with savers often moving their money to a savings account or other investments.

In the coming months we’ll be exploring ways we can help this group of savers better manage and spend their pensions in retirement so look out for lots of content and some exciting innovations. In the meantime you can read our full report here.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2020
August was a busy month at PensionBee HQ, where we rolled out our new Pension Confident ads and launched a shiny new homepage. Read on to find out what we were up to last month.

August was a busy month at PensionBee HQ, where we celebrated not one but two awards nominations! We also launched a shiny new homepage, showcasing the four customers who feature in our new Pension Confident ads, to coincide with the campaign’s roll out on billboards and bus shelters across the country. Read on to find out what else we were working on in August.

We’re helping savers across the UK be Pension Confident

Our Pension Confident ads

In the past few weeks you may have spotted our new Pension Confident TV ads featuring four of our lovely customers: Lynn, Juan, Priya and Nana. We’ve just extended the campaign to thousands of bus shelters and billboards across the country, so if you haven’t seen them yet, chances are you will in the coming weeks. If you spot one of our ads next time you’re using public transport, don’t forget to tweet us a picture!

We’re finalists at the 2020 WSB Awards

WSB Awards 2020

We’re delighted to announce that PensionBee is a finalist in the ‘Pension Provider of the Year’ category at the Professional Pensions Workplace Savings and Benefits Awards, which recognise the best pension and benefit providers in the UK.

We’ve also been shortlisted for BusinessCloud’s ‘100 FinTech Disrupters’, a ranking of the UK’s most exciting fintech companies, for the second year in a row. The winners will be determined by a combination of reader votes and selections from an expert judging panel.

We want to hear from you!

Share your views

We’re always keen to hear from our customers so we can learn from your experiences, and this month we’re looking to hear from mothers aged 35-44 who are passionate about the environment, and would be happy to take part in a focus group with one of our partners, ShareAction.

ShareAction is a registered charity that promotes responsible investment and aims to improve corporate behaviour on environmental, social and governance issues. If you’d be interested in sharing your views, please get in touch by emailing engagement@pensionbee.com.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2020
September is always busy at PensionBee HQ and this past month hasn’t disappointed, with app updates and award wins. Read on to find out what we were up to in September.

September is always busy at PensionBee HQ and this past month hasn’t disappointed. In early September, we were delighted to announce that we surpassed a significant milestone – we now administer over £1bn of pension savings on your behalf. Thank you for entrusting us with your hard-earned savings and inspiring us to continue delivering a leading pension product!

As we look towards the end of the year, there’ll be some exciting announcements about our Fossil Fuel Free Plan, as well as a host of other new initiatives and product improvements coming down the line.

For now, read on to find out what else we worked on in September.

We made some changes to the way you can set up employer contributions

Employer contributions update

Over the past few months we’ve highlighted the changes we’ve made to simplify the process of making contributions to your pension, enabling you to add as many contributors and employers as you wish. We’ve now taken it one step further, making it even easier for employers to pay into your pension.

You can now make arrangements for your employer to pay into your PensionBee pension, without them needing to confirm the amount or regularity of the contributions in advance. As part of the new process we’ll ask you to confirm your eligibility for tax relief, as your employer can now make both employer and member (employee) contributions into your pension. For the member contribution, we’ll claim a _corporation_tax tax top up from HMRC on your behalf.

Simply follow the process of adding a new contribution in your BeeHive if you’d like to set up this arrangement, and your employer will be emailed some instructions to follow.

We celebrated our busiest month for award wins yet

September award wins

We’re thrilled to announce that in September, PensionBee was named ‘Employer of the Year’ at the FT Adviser Diversity in Finance Awards. We’re especially proud to win this award in recognition of our policies and initiatives that encourage diversity in the workplace, and intend to keep campaigning for wider representation in the pensions industry.

PensionBee has also won the award for ‘Pensions Innovation’ at the inaugural Finder Investing & Saving Innovation Awards, which celebrated the most innovative providers across the areas of saving, stocks and shares ISAs, pensions, share dealing, and CFD and forex trading.

We’re pleased to have also been named in the ‘FinTech50 2020’ list of 50 European fintechs to watch, for the third year in a row, and ranked number 38 in BusinessCloud’s list of ‘100 FinTech Disrupters‘ for 2020. The winners were determined by a combination of 5,000 reader votes and an independent judging panel, so if you voted for PensionBee, we thank you!

Last but not least, our founders, Romi and Jonathan, were featured in Business Leader Magazine’s list of ‘Top 32 Fintech Leaders‘.

Our CTO, Jonathan, discussed how we’re revolutionising pensions with technology

Jonathan on Digital Innovation Chat

Hear our CTO, Jonathan Lister Parsons, discussing the technology behind PensionBee’s mobile app and the impact of coronavirus on the pensions industry on Cleevio’s Digital Innovation Chat podcast.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

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E24: How to start a business with Emilie Bellet, Jinesh Vohra and Lisa Picardo

29
Jan 2024

The following is a transcript of our monthly podcast, The Pension Confident Podcast. Listen to episode 24, watch on YouTube, or scroll on to read the conversation.

PHILIPPA: A very happy New Year to you and a warm welcome to the first episode of Series Three of The Pension Confident Podcast. It’s January now and, of course, many of us will be thinking about resolutions for the year ahead. So what if your resolution is to be your own boss?

Have you ever dreamed about it - setting up your own business? Maybe getting a side hustle going where you’re the one in charge? But then, of course the doubts creep in, don’t they? Has your brilliant business idea really got legs? Where’s the money going to come from? And what about all the admin and legal stuff that you’ll need to tackle? No question, getting your micro-business off the ground can feel really daunting, but it’s not impossible. And understanding everything that’s going to be involved is the best place to start.

So today we’re going to explore the very first steps you can take on your business journey if 2024 is the year you decide to take the plunge. I have three entrepreneurs with me, they’ve all made that leap themselves. Jinesh Vohra is Founder and CEO of Sprive. That’s an independent mortgage platform that aims to help customers become debt-free faster. Hi, Jinesh.

JINESH: Hi.

PHILIPPA: Joining us for a second time on the podcast is Founder and CEO of Vestpod. That’s a financial education platform specifically for women. Emilie Bellett. Hello, Emilie.

EMILIE: Hello.

PHILIPPA: It’s nice to have you back.

EMILIE: Thank you.

PHILIPPA: And this last guest from PensionBee is not only the CCO, she’s also our third entrepreneur. She’s the Founder of childrenswear business, LittleCircle. Her name’s Lisa Picardo. Thanks for being with us, Lisa.

LISA: Thank you for having me.

PHILIPPA: Before we start. Here’s our usual disclaimer. Please always remember anything discussed on this podcast should not be regarded as financial advice or legal advice and when investing your capital is at risk.

The idea

PHILIPPA: Now, we’re going to hear all about your own startup experiences in a minute. But first, I think I’d like to know about that moment you all stopped dreaming about your ideas and actually committed to making them a reality and getting them off the ground. I mean, what prompted that? Was it a conversation with someone? Was it redundancy? Emilie, what prompted you to think ‘OK, I’m going to do it’?

EMILIE: I can think of one very specific moment. I had a meeting with a financial advisor who asked me, ‘where’s your husband?’, when I wanted advice on my own finances.

PHILIPPA: Wow.

EMILIE: So that really, you know, started my research and discovery of, you know, ‘how can we help more women become financially independent?’.

PHILIPPA: Yeah, absolutely, I completely understand that. That’s amazing isn’t it? In this day and age!

EMILIE: Yeah it was really annoying.

PHILIPPA: Yeah, really annoying! Jinesh, how about you?

JINESH: So I was at an investment bank and I was there for 14 years and always was focused on trying to progress through getting the next promotion. And then randomly a colleague of mine grabbed me and said, ‘do you want to have a conversation?’, and he basically told me he was leaving the firm and he was going to start his own business. And he was like, ‘we should have a conversation to see if we want to do something together’.

And that kind of led us to after work, sitting in the cafeteria, brainstorming business ideas. And we churned through a whole bunch of ideas and within a five-month period, we then came up with the idea for Sprive and, and now here we are today.

PHILIPPA: So it was the notion of being your own bosses rather than an idea?

JINESH: Yeah, exactly. We actually artificially came up with the idea once we were focused on deciding that we were going to do something together.

PHILIPPA: That’s interesting because I want to ask you later on about people who are in that situation - they know they want to do it but not quite sure what, but we’ll get to it. Lisa, how about you?

LISA: I think I’d long had that, sort of, ambition of one day running my own thing. I had a couple of, sort of, catalysts really. One was that my boss, who I absolutely loved, left. So it meant that I didn’t have to resign from him. Two, I was sort of in my 30s and I’d just had two children and being at that moment really made me reflect on where I was. Did I want to be doing the same thing forever or did I want to take that plunge?

First steps

PHILIPPA: Well, I mean, now we’ve got a sense of what sort of businesses you launched, should we start with first steps? What were your goals? Because I think this notion that we want to be our own boss is one thing - you sit down and think, ‘OK, we’re gonna do it’. Did you sit down and write a list of what you were hoping to get out of it or was it just, ‘I’m going to start this business’?

JINESH: I don’t think at the time I had a big goal in mind. It was very much a journey. And I think sometimes when you set yourself big goals, they can be quite overwhelming. So, I’m a big firm believer of focusing on the next kind of main task that you need to achieve and then start chipping away. So if I think about going back to the beginning, we were kind of trying to find the right idea and it was almost going through a process of validating ideas. Once we felt like, ‘OK, we’ve got a good idea’, then it was like, ‘OK, what do we need? What’s the team that we need to have, the founding team to be able to have a good chance of making the idea a reality?’. And then it was like, you know, ‘should we start talking to investors? Do we need to start talking to people in the industry?’ etc. And so one by one, we were kind of focusing on what was the next kind of step we needed to take. You keep doing that...

PHILIPPA: Step after step?

JINESH: ...Step after step, yeah. There wasn’t a big goal for me.

PHILIPPA: Because the business is really interesting, it’s about helping people pay off their mortgages faster than they otherwise might. Do you want to just tell us a bit about it?

JINESH: Yeah, sure. So it’s essentially an app that helps homeowners, like you said, pay off your mortgage faster and save on interest and we do this in a few different ways. So one is we help people set aside spare cash and with one tap, you can essentially make a mortgage overpayment. But you may obviously all know that mortgages have become much more expensive with interest rates rising, so not everyone can afford to put spare cash towards their mortgage. So then we work with a lot of top-tier brands like ASDA, Amazon, M&S, Waitrose, Uber, the list goes on. So every time you shop with those brands through the app, you get extra money towards your mortgage within 15 minutes of the shop. Again, with one tap, you can pay that towards your mortgage.

PHILIPPA: And when did you launch?

JINESH: Just over two years ago.

PHILIPPA: Yeah, it’s not long, is it?

JINESH: No, not long.

PHILIPPA: Emilie, you said, it was really annoying being asked what your husband thought about your finances. And I think we all understand that. But, what were your other specific goals around being your own boss?

EMILIE: So, life was pretty full-on. I was working evenings and weekends and at some stage, I wanted to work on something different. I wanted to work for myself. I wanted to have more independence. I think you can have this thing with entrepreneurship. But of course, there’s a lot of trade-offs.

PHILIPPA: Sure.

EMILIE: But I think when I set up Vestpod, I had this really big mission. And I think when you start a business, it’s important to try to solve a very big problem that will help you, you know, on this next goal, this next stage and carry on the journey. But I had then smaller goals, as you said. So, you know, how could I break it down? And I started Vestpod in a very simple way. I was like, ‘OK, I’m going to learn about personal finances. I’m going to meet as many financial advisers as I can and try to help women in the process’. So I started writing about personal finances and I started literally from my kitchen table writing a newsletter about money. So I think this early goal, something really small that you can achieve and move to the next thing that helps you validate your idea. I think in the early stages trying to test your idea a little bit.

PHILIPPA: I’m interested in the idea that it’s so easy to fall in love with your concept, isn’t it? We have a thought that, ‘yeah, this is great. It’s gonna be great, it’s all going to go really well’. So I’d like your thoughts on how do you stress test your idea? I mean, obviously there’s research and development, but I’m thinking more around understanding what it might be. Are we talking about a side hustle? Are we talking about a micro business? Are we talking about something that in the future, you want to see floating on the stock market? I mean, how would you suggest people set about that mental process?

EMILIE: With Vestpod, I wanted to try to see if people would pay for my services and would pay for a product. So it was trying to launch, you know, a basic product - the easiest thing possible. And one of the first things we launched was just a class for 20 people teaching personal finances. And I was the teacher so that was a massive learning curve for me. But I, you know, put up this Eventbrite page, you know, designed the logo and tried to get people to actually sign up to this course. We had a lot of people signing up, a lot coming from finance, which was really weird for me - having all these people coming from finance wanting to learn about personal finances. That was really stressful, but at least that validated the need for people to actually want to pay for education. So I’d say talk about your idea, try to get some feedback. There’s a really good book called The Mom Test. So trying to get honest feedback about your idea is hard because your parents, your friends, your partners will tell you ‘it’s amazing what you’re doing’.

PHILIPPA: Yeah, Lisa, how did you do that? I mean yours was around preloved clothing for kids, wasn’t it? How did you market test the idea?

LISA: I totally agree that I think what you do need to do is you develop that idea and then you, you know, you should tap into your networks, you should go and talk to as many people as you can. And I think the more you do it, the more you kind of get that elevator pitch straight in your head. For us, we tested it out, we spoke to magazine editors, we spoke to customers, we spoke to, you know, all sorts really to get that feedback and make sure that we were actually pretty confident before we went live.

PHILIPPA: Yeah, I mean, it’s true to say that you three were all well-connected. So I want to get into the heads of people who just don’t have your sort of networks. And I want to ask you, Jinesh, if you were thinking about that, from the point of view of - you weren’t working in the sector you were in before. How would you have set about working out whether your idea was really viable? And how would you set about looking at the competition?

JINESH: First of all, treat it as a little bit of an academic exercise. And so very much go into, like, ‘how big’s the market? What’s the competition? What are the challenges they’re facing? How do we be different? How do we enter the market? How do we make money?’

PHILIPPA: And you did all this online? You went and looked at the competition?

JINESH: So yeah look at the competition, download the products and just get a real sense of like, can we do something different? For example, talking to customers, we built a waitlist of - not building the product - but theoretically showing them what the product might look like. And 2,000 people signed up to the waitlist saying ‘I’d love to use this product’. And another example is talking to investors and asking ‘have they seen anyone else build something like this? What could be the pitfalls?’. And even doing things that are quite cheeky like talking to people who are the competition technically, and understanding how their business works and trying to get a little bit of intel.

PHILIPPA: So presumably you didn’t tell them, at that point, that you were thinking of setting up Sprive?

JINESH: Yeah, I was just like, ‘I’m a customer, I have a mortgage etc.’, and just trying to get intel because the more information you have, the more equipped you’re going to be, to be able to succeed. Once we came with the idea for Sprive, we then spent six months validating the idea. And it was only until I felt like we properly validated the idea that I actually quit my job and started Sprive. But then we had some really good signs where we had investors who said - we had a powerpoint and they were like ‘can I invest in the idea?’. We even had people in the mortgage industry who were seasoned CEOs who were like ‘can I invest?’.

And the network - I didn’t really have that network because my network was within banking. So I had to put myself out there and create that network. And so, you know, for anyone listening, saying ‘I don’t have the network’, I don’t think you ever do. I think you have to really go out there and build that network from scratch.

PHILIPPA: And how did you do that?

JINESH: Now, what I’m doing, and it’s probably the top tip that can give anyone who does start a business, is to post on social media every day. So I use LinkedIn as a platform and I’d say it took me a little while to start doing that, but that’s really transformed my business in terms of, it’s helped me connect with investors, helped me get new customers, helped me secure partnerships. The power of social media is incredible.

PHILIPPA: That’s really encouraging. Because obviously LinkedIn, it’s available to everyone, isn’t it? And there’s loads of tutorials as well online about how to get the best out of platforms like that. So it’s not like you have to start from scratch and without understanding what you’re doing.

I want to talk now about business plans because this is what everyone always talks about. And when you read into it online, about what your business plan should look like, the range of opinions you get is just huge. So the first question I think I have is how detailed should your business plan be when you start, Lisa?

LISA: I mean, I think it really depends on what your own expertise is because I think there will be, you know, some people will come from finance and, like myself, will be very sort of au fait with building business plans. But you’ll have other people who have a terrific idea and a concept and actually it’s not their bread and butter doing the finances. So then, you know, perhaps for them, what they need to do is sort of buy in that expertise or team up with someone who has it. But I do think it’s important. I think it’s really important to, sort of, have the discipline of writing your business plan in words and then trying to translate it into numbers. So I do think you have to try and I do think you have to be on top of it. But you know, you’ll learn and you’ll evolve and grow.

PHILIPPA: So, in many ways, it’s about getting clarity on the idea for yourself as much as for anyone else. And obviously these business plans aren’t set in stone, are they, they develop? Because the other thing is when you start, I mean, the data you have, the ideas you have about how much money you might spend, how much money you might make, it’s all estimates, isn’t it Emilie? So how useful is a business plan with lots of numbers?

EMILIE: You know, a few numbers, we call it back of it, ‘back-of-the-envelope’. And it’s trying to see, you know, if I build this business, how am I going to make money? How much is that gonna cost me? There’s a good tool called the Business Model Canvas that you can download online that’s free and that will help you identify stuff we’ve been talking about like your key partners, your competitors, costs, revenue, and try to sort of map out what your business is going to look like. And it helps you, it’s a little bit like a framework. So it doesn’t need to be very detailed. But of course, as you progress with your idea or you’re looking for funding, you’ll look to get into the details. When you have - sometimes when you have a very complex business plan, it’s very hard to get the big picture and you may get confused about, you know, where the money comes from and stuff. So sometimes it’s quite good, even when you have these big business plans to come back to something very simple and be able to explain your business plan to someone who’s not part of the business.

JINESH: What I’ve found with startups is all the ideas that you have, they’re all assumptions. And there’s a lot of curveballs that come your way and nothing really goes to plan. So spending a lot of time, you know, creating this big document is probably a waste of energy. And what we did is, what I’d call a business plan is a PowerPoint. And every time we did research, I’d document it and summarise what I’d learned. So if I’d done lots of analysis on the competition, I’d then say, ‘well, what did I learn through all that hard work that I did?’, and I’d try to summarise that on one page in the PowerPoint.

PHILIPPA: That’s a nice tip. I’m wondering, I mean, obviously you need to plan. No question. But I’m wondering whether there’s a danger of over-planning so that you actually never get started because you’re constantly thinking, ‘oh I’m not ready, I’m not ready!’.

LISA: I mean, you can never know everything. What you can guarantee about business planning is that it won’t turn out as you think.

PHILIPPA: Everyone says that, yeah. It’s quite worrying!

LISA: So I actually think it’s really about knowing ‘what could good look like?’ and ‘what could bad look like?’.

JINESH: The one thing I’d say is that numbers don’t lie. So, I’ve met founders who spent two, three, four, five years of their life. And if they did the upfront work on paper, they’d never have made money. So I do think it’s like, at least on paper, being able to like, say, ‘OK this thing can work’, obviously then you’ll have curveballs. But if on paper, the business will never work, then you shouldn’t start the business.

PHILIPPA: Don’t start the business. Can I just ask you about partnering up - because obviously we’re already understanding, there’s a lot of work here. So, I mean, Lisa and Jinesh, you partnered up but you didn’t, Emilie, is that right? You started up on your own?

EMILIE: I started on my own.

PHILIPPA: What are the challenges of that? I mean, obviously you can see that it’s your idea and if it goes really well, it’s all yours. But was it quite hard work doing it all on your own?

EMILIE: Yeah, I think in some ways, it’s hard work, but in others you probably move faster on other things because you’re the only decision maker.

PHILIPPA: But there’s no one to say ‘actually, Emilie, that’s a terrible idea, don’t do that’.

EMILIE: ‘Don’t do that!’. I launched another business before Vestpod where I had some co-founders. And it can be complicated also to manage co-founder relationships. So that’s why I decided after this business not working that I’d start Vestpod on my own. I mean, it’s not like I’m doing everything on my own, I have a team, I have a lot of support. We have advisors, we have a network so I’m not doing everything on my own. So I think it’s a personal decision of ‘do you want to do it on your own or do you want a co-founder?’. But you may want to talk about co-founder relationships because it’s like being in a marriage. So it’s something you have to manage properly.

PHILIPPA: Thinking about partners or co-founders, did you formalise the relationships with your co-founders straight away from day one? As in a legal agreement between you?

LISA: That’s a good question. So for us, I think there was a lot of - I mean, my best friend was my partner. So I was frankly delighted to be married to her for that journey. It was a very happy marriage. But yes, I think we had different roles and responsibilities. When we set up the business, we set up a limited company and we were 50/50. So we were truly co-founders. We had some agreements in place in terms of - for the major decisions, we’ll do these things together. And then in other areas, we’d sort of said, well, actually that’s your domain and this is my domain.

JINESH: For me, I don’t think I could’ve built Sprive alone. I think I’d have crumbled. I think it’s great to have - we have three co-founders - so there’s three of us in total that started Sprive. There was myself, my colleague that I’d worked with, and then we decided that we were going to build a tech company and none of us could code. So we felt like it’d probably be a good idea to bring in a CTO. And so fortunately enough...

PHILIPPA: A Chief Technical Officer?

JINESH: ...Yeah, a Chief Technical Officer. I think it’s really good to act as a sounding board. You almost sometimes get into arguments around certain things, but it’s really a good way of stress testing whether the next step that you’re taking is the right one.

The money & admin

PHILIPPA: Let’s move on to the nuts and bolts - let’s talk about the money. People think about bank loans, don’t they? I mean, I think it’s fair to say that you three had some degree of connection when it came to financing your businesses. If you don’t, I think most people think about a bank loan. Good idea? Bad idea? How easy are they to get?

JINESH: I mean, for me, a bank loan sounds quite scary. Because it’s quite easy for the business to - I mean, most startups, if you look at the numbers, ultimately most startups do fail. So having a personal bank loan if you set up a partnership or as a sole trader, you’re personally liable. So I’d almost prefer to bootstrap if you’re going to come up with a small business idea and have a little bit of savings that you set aside and invest that into the business, get more money back, bring that into the business. And start to really be confident that you’ve got a good, profitable business that generates revenue on a recurring basis. And then you can, with a high level of confidence, you can then say, ‘well, if I want to take out a loan, I know that if I deploy more capital, I’m going to get more money back and it’s less of a gamble’.

PHILIPPA: So save to get the business off the ground rather than borrowing?

JINESH: That’s what I’d do if I didn’t have an idea that relied on, kind of, investment and capital.

PHILIPPA: Everyone’s nodding around the table.

EMILIE: Yeah, I mean, I’ve bootstrapped my business until now. So that’s basically trying to launch the business, with a very minimal cost. So, for me, that was building a website. And I was the one doing the courses and stuff that helped me get some money into the business that I then reinvested in the business. So that’s a way to grow organically. It may take longer, but you keep full independence of the business and then you can decide that you want to get external funding where you’ll have to give shares and you’ll have to give equity to your investors. And there’s different ways, usually when you go through the funding journey, if you manage to bootstrap at the beginning, it’s great because you try to get your idea off the ground, then people usually look at angel investors. So individuals who may have a little bit of money to spare, usually high-net-worth individuals. So of course, when you’ve worked in banking and finance, you tend to have these networks. Not everyone will have a network of angel investors or...

PHILIPPA: Friends and family?

EMILIE: ...Friends and family money.

LISA: That can bring complexity as well!

JINESH: I think the great thing about this day and age is that there are a lot of resources out there that are very cheap or free. So if you want to create a website, you can use a platform like Webflow, Wix or Squarespace. And quite quickly you can find stock images that are free that look very good. And then like there’s AI and there’s ChatGPT and there’s amazing things that they can do.

PHILIPPA: Yeah, spend as little as possible. Because Lisa, I mean, the other side of this, of course is there’s a temptation to plough all your savings into this idea. But thinking with my cautious head on, I mean, you need to keep a cash cushion back, don’t you? To look after yourself if things go badly.

LISA: Because I think when you’re starting a business, it feels like everything, right? It’s your baby, it’s your passion, you’re so into it. But actually there’s a whole life outside of that as well and that has to continue. You need a roof over your head, you need to pay for your children and you need to keep the car going. You need to do whatever it was that you were doing before.

PHILIPPA: How big a cash cushion should you keep aside? Six months’ expenses or, I mean, what’s your suggestion on that? Because it matters, doesn’t it?

LISA: I’m not sure there’s one answer to that. I mean, I think it really depends - I think there’s two sides really, which is one, what are the factors around your business? And then the second is what are the factors around your lifestyle? Are you on your own? Do you live with someone? Do you have a partner that can help shoulder that financial responsibility of life whilst you’re starting your business? So I think it’s a very individual decision based on your circumstances.

PHILIPPA: Can we talk a bit about structure? I mean, how do you set up a business? There’s a sole trader, limited companies, partnerships? Pros and cons? Any strong thoughts on them?

JINESH: Yeah, so we’ve set up a limited company and that was because it was very clear from the outset that we needed shareholders and we needed to raise capital. So that’s the traditional way you’d structure a company. And you don’t take personal liability which is obviously good.

PHILIPPA: So you’re not gonna lose your house?

JINESH: You’re not gonna lose your house, exactly. Whereas if you’re, for example, a sole trader or a partnership, you have personal liability. And so, if the company has personal debts, they’re your debts.

PHILIPPA: Emilie, any thoughts on how you should make that decision?

EMILIE: I think you should definitely have an accountant. It’s probably a cost, but I’d say it’s an investment for you. When you set up and have that first conversation with an accountant, especially in small businesses, to understand the tax relief. Especially if you’re a limited company and you have a lot more responsibility and you have to publish your yearly accounts and potentially register for VAT at some stage. So they’ll be really really helpful.

PHILIPPA: So I want to get into the pros and cons of them. I mean, from what you’re saying, it sounds like you all think that you should set up a limited company, however tiny your venture is. And that’s not an expensive thing to do, is it? I mean, it’s worth saying that. But you think you should?

LISA: Yeah, I think it’s pretty sort of simple and straightforward to actually set up your company. I asked my husband, who’s a friendly lawyer, to do it for me. And I spoke to my dad, who’s a friendly accountant, to help me along the way.

PHILIPPA: Handy family you’ve got there!

JINESH: I think it’s £13 to register a company. And then obviously you need to do your annual accounts.

PHILIPPA: So proper advisors?

EMILIE: And one thing I’d say is that, for me, setting up a limited company was because I had a big vision for the business. So even if the business was small, I thought maybe one day it’s going to be a much bigger business. So I’ll already have the structure, I’ll have a history of annual accounts. So that was helpful. But it was also about separating my personal finances versus the businesses finances. And I know when you’re a sole trader, you should definitely have separate business accounts because it can be very confusing sometimes when you start paying from your own account for the business and for yourself, your mortgages, it all comes from the same pocket. So even if you’re a sole trader, make sure you have separate, at least, bank accounts for you and your business.

PHILIPPA: OK. So if you’re setting up a little retail business online or something, just for yourself, at the kitchen table, you should have a business account and keep everything separate?

EMILIE: It’ll make your life easier because you’ll also have to pay taxes and there’s expenses that you could deduct. So you’re going to have to work with your accountant and having things separate will help a lot. And if you make investments in your business that come from your personal bank account to your business bank account then you should document everything that you’re doing.

PHILIPPA: OK, we all know this isn’t going to be easy. I think the stats that you alluded to earlier, Jinesh, said on average _basic_rate of new businesses fail in their first year and more than 6_personal_allowance_rate only make it to five years. Now, this is all quite dispiriting. But having said that, that means _higher_rate of them do fine and keep on going, right? So, common mistakes; what common mistakes do you see startups making?

EMILIE: For me, it’s focus. So, trying to do too many things at the same time and building something quite complicated and then losing track. So I’d say keep it simple. Cash is king. We talked about cash flow. Especially for small businesses, I think that’s the main reason why startups actually close.

JINESH: Yeah, I also think - I mean, all those things are common reasons. I think also if you start on your journey, you’ll find certain things happen that you didn’t anticipate and so your ability to be able to be quite agile. So I think part of it’s also just reacting to curveballs that go your way.

PHILIPPA: Is there a piece of advice that would’ve made a difference to you in the early days, if you’d known it? Something you know now?

JINESH: Everything takes a lot longer than you think. So, I remember talking to my wife when I had the idea and we decided that I was going to leave my corporate job behind. And I was like, ‘don’t worry in about a year I’ll be earning a salary’. It took me two years. So, like, you know, 18 months later, when’s your salary coming?

PHILIPPA: Yeah. Emilie?

EMILIE: I’d say it’s about the journey and not the destination. It’s a very long journey. So it’s like a series of sprints. You think you’ve got somewhere but then you’re working on the next thing. So I’d say try to enjoy the journey. If you’re really not enjoying it, if you feel it’s not working, you should really reconsider your plans. Take care of yourself and your mental health. We talked a little bit about, you know, the business within your life and it takes a lot of space, a lot more space than you’d think. It’s like having another child for me. And you stress a lot about it, you think about it all the time. So try to have strong boundaries.

JINESH: And that’s a really important point - the mental side of things. I don’t think I appreciated that at all - having a good support infrastructure because it’s really tough.

PHILIPPA: It sounds like it’s gone really well. But was it really tough?

JINESH: It’s tough because, like you say, you don’t switch off. So that’s one thing. So when you’re trying to be present, sometimes you’re having a family event and you’re still on your phone managing your business and people notice. There’s other stresses, like, you’ve got your team and you don’t want to lay the stress onto the team because ultimately, they’re looking to you for inspiration and guidance. And then you’ve got your family life and you don’t want to necessarily lay it onto them. And I found leaning on other founders is a really nice way of doing it, because you’re going through similar challenges.

LISA: Totally.

PHILIPPA: I think, you know, we know there’s a lot to think about here, but I hope it’s not going to put people off giving it a go.

Just a last reminder that anything discussed on the podcast should not be regarded as financial or legal advice. And when investing your capital is at risk.

Next month on The Pension Confident Podcast, we’ll be looking at the financial barriers facing women and how to smash them down, but don’t think this is only for women. Trust me, there will be lots for everyone to know in that episode.

Remember if you’ve got the PensionBee app, you can now listen to the podcast on our brand new in-app player. Give it a try next time you check up on your pension. Thanks for listening.

Risk warning

As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
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Ready to boost your retirement savings?

Ready to boost your retirement savings?

Every contribution counts towards a more comfortable retirement. When your pension is in a good place, you’re in a good place.
Combine your old pensions into one simple plan
Invest with one of the world’s largest money managers
Make paper-free online withdrawals from the age of 55
Pay just one simple annual fee
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  • Transfer your old pensions into one new online plan
  • Invest with one of the world’s largest money managers
  • Pay just one simple annual fee
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Choose a self-employed pension that puts you in the driving seat

Sign up to our flexible pension plan for the self-employed and contribute as much or as little as you like, as often as you like.
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