Blog
What happened at PensionBee in April and May 2019
We’re excited to announce some new and improved features at PensionBee. Here’s what we’ve been working on in April and May!

We’ve got some exciting updates to share with you, including a fresh look on our website and our rollout of new Simpler Annual Statements, which makes us the first pension provider to offer customers an easy to understand snapshot of their pension. Read on to learn what’s new at PensionBee and how we’re improving your pension experience.

We’ve adopted Simpler Annual Statements to make it even easier to manage your pension

Simpler Annual Statements

We want to give our customers complete transparency and control over their savings. Whether that’s by giving you full visibility of how your pension’s performing, or making our annual statements easier to understand – we’re on a mission to make pensions simple!

Our Simpler Annual Statements are designed to provide a short and clear overview of your pension. They’ll show you the total balance, how much you’ve contributed to your pension, the tax top ups you’ve received from HMRC and how much your employer has paid in, if applicable.

We’re pleased to be the first pension provider to adopt the new format, since it was announced by the government back in October. Minister for Pensions and Financial Inclusion, Guy Opperman said: “I am 11_personal_allowance_rate committed to simpler statements and am pleased to see PensionBee adopting the Simpler Annual Statement. I look forward to the rest of the industry doing the same thing in 2019.”

If you have a live balance and transferred your old pensions to PensionBee before the end of the 2018/19 tax year, (and haven’t transferred out or started withdrawing from your pension), you’ll be able to view your Simpler Annual Statement in your BeeHive.

We’ve refreshed our website to show you how PensionBee works, from consolidating to withdrawing your pension

How It Works update

We’re always working to bust jargon and demystify pensions, whether that’s through the articles in our Pensions Explained centre, our Pensions 101 videos over on YouTube, or explaining how pensions work right here on our website. We’ve recently updated our How It Works page to give you a simple and concise walkthrough of our service - our website is as easy and straightforward as it is to manage your pension with PensionBee!

Plus we’ve added new sections on combining your old pensions with PensionBee and making contributions to your new PensionBee plan, which sit alongside our page on how to withdraw your pension when it’s time to retire. Our site covers everything you need to know, from transferring your existing pensions over to us, to receiving tax top ups from HMRC, and even planning your retirement with our drawdown calculator.

We’ve been nominated… again!

We’re thrilled to announce that we’ve been nominated for Diversity and Inclusion Champion in the Computing Tech Marketing and Innovation Awards 2019! We’re incredibly proud of our diverse team, whose dedication, commitment, and insight make PensionBee such a wonderful and inclusive place to work.

We’ve also been nominated for Tech Company of the Year in the Evening Standard Business Awards 2019 - alongside Twitter, no less!

🏅We’re pleased to announce that PensionBee has been shortlisted for ‘Diversity and Inclusion Champion’ in the Computing Tech Marketing and Innovation Awards 2019 🏅 #pensions #fintech #awards #diversityandinclusion https://t.co/T7vKbLtNoB pic.twitter.com/lPCt83TdI5
— PensionBee (@pensionbee)

And that’s not all - PensionBee has also been nominated in the Investment Marketing and Innovation Awards 2019. We’re shortlisted for three awards: the Corporate Social Responsibility Award, Most Innovative Direct Consumer Proposition, and the Open Innovation Award. We’re proud to be bringing our company values of innovation and love to the pensions industry.

Plus, our CEO, Romi, has been nominated for no less than six accolades at the Women in Pensions Awards 2019, including Pensions Woman of the Year and Role Model of the Year. Congratulations to everyone who was nominated.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in June 2019
We were busy bees last month, working hard to bring exciting new features to your pension. Here’s what we were working on in June.

Summer is finally here and there’s a buzz in the air - and in our BeeHive! We were busy bees last month, working to bring exciting new features to your account as well as stacking up those award wins. Here’s what we got up to in June.

We’ve automated your tax top ups from HMRC

Automated tax top ups

We’ve recently made improvements to the way your tax top ups from HMRC are added to your account. Now, whenever you make a personal contribution to your pension, we’ll automatically add your _corporation_tax tax top ups from HMRC so you can see the funds in your account straightaway.

This means you’ll no longer need to wait eight weeks for these to credit your account, and will be able to see a more accurate view of your balance whenever you log into your BeeHive. Don’t forget, most savers can contribute £100 to their pension from a personal bank account, and get a £25 top up from HMRC, to a maximum of £40,000 in the current tax year.

We’re keeping your pension safe

New safety page

Keeping your savings safe is paramount to us at PensionBee, so we’ve updated our website to highlight the security procedures we use to protect your money. PensionBee is directly authorised and regulated by the Financial Conduct Authority, and we’re also a member of the Association of British Insurers, working on better standards in the pensions industry.

Plus, our pensions are managed by the world’s largest money managers – State Street Global Advisors, HSBC and BlackRock – so you know your money’s in experienced hands. They invest your money and your pension is kept completely separate from our own funds.

If our money managers fail, your pension will be protected by the Financial Services Compensation Scheme up to 10_personal_allowance_rate. We’ll also pursue any compensation on your behalf. Should PensionBee fail, your money manager will continue to invest your pension. We don’t manage your money, so your savings would be safe.

We protect your data with full encryption, secure data protection practices, and we will never share your personal information without your permission. You can find out more about our security policies on our website and our FAQs, or get in touch with your BeeKeeper if you have any questions.

The awards keep coming…

The awards keep coming

We’re pleased to announce that PensionBee was named ‘Diversity and Inclusion Champion’ at the Computing Tech Marketing & Innovation Awards, in recognition of our work campaigning for diversity and representation in the pensions industry.

We’re immensely proud that half of our team consists of women and we have around _higher_rate BME representation at PensionBee – an achievement that’s unheard of in our sector. We’re working hard to prove that pensions can be a good career for anyone looking to be on the cutting-edge of product development and innovation, while challenging the perceptions of what people in pensions should be.

We also won two awards at the Investment Marketing and Innovation Awards: ‘Most Innovative Direct Consumer Proposition’ and ‘Open Innovation’. The first accolade acknowledges our simple online user journey which has transformed pension transfer processes to give you complete control and clarity over your pension.

The second award recognises our innovative use of Open Banking in an industry that hasn’t changed or adapted with advances in technology in decades. We plan to share our APIs with even more banking marketplaces and aggregators in the near-future to put pensions back where they belong – at the forefront of your finances.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee revived Lynn’s pension savings
PensionBee customer and personal finance blogger, Mrs Mummypenny, describes how PensionBee helped her to get her pension savings back on track.

Personal finance blogger and mum of three Lynn was keen to start saving into her pension again after taking some time off work to set up her business. Lynn needed an easy, flexible self-employed pension as she entered her 40s.

PensionBee’s self-employed solution

Lynn consolidated her old pensions with PensionBee, finding our transfer process simple and painless. We just needed some basic details about her old pensions, like her provider name and policy number, and then we did all the work - no paperwork, no fuss.

One of the things I really love about PensionBee and being self-employed is that I’ve got flexibility to put whatever I choose into my pension each month.

Now, Lynn can make contributions into her pension straight through our app, with no minimum or fixed contribution amount. With a fluctuating self-employed income, this means that Lynn can save an amount that works for her each month, whether it’s £1000 or £100.

Achieving long-term financial goals

In previous jobs, Lynn didn’t opt in to her workplace pension scheme, a financial decision she regrets as she gets closer to retirement. Now that she’s saving into her PensionBee plan, Lynn feels reassured as she tracks the performance of her savings on the app.

It feels incredible to have that visibility. It gives me a sense of reassurance that I know exactly what’s going on with my money.

It’s always better to start saving for retirement early, but since transferring to PensionBee, Lynn finally feels in control of her pension savings. She’s reaching her financial goals and getting back on track for a comfortable retirement.

Find out what other PensionBee customers have to say over on our YouTube channel, or take a look at customer reviews on Trustpilot.

What happened at PensionBee in July 2019?
Summer is finally here! This month, we’ve been working to make managing your pension a sunny experience. Find out what we’ve been up to this July.

Whether you’re loving or loathing the heat, it’s safe to say that the ‘Great British Summer’ is finally here. In between the awards ceremonies and the sunshine, our team has been working hard to make managing your pension even easier. Here’s what we’ve been up to this July.

We’ve made it even easier to see your pension balance grow

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We’ve made a few changes to the ‘Balance’ tab in the BeeHive so it’s now even easier for you to understand your transactions. As part of this we’ve changed how your tax top ups are displayed so it’s more straightforward to see which tax top up relates to which contribution.

You’ll also be able to see more information on your rewards, from the name of the person you successfully referred to the corresponding tax top up. Remember, you can recommend PensionBee to your friends, and as soon as they successfully transfer a pension, we’ll automatically add £50 to your pension and £50 to theirs too (£40, plus a £10 tax top up). Full terms and conditions can be found on our website.

We’ve invested over half a billion pounds on your behalf

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We’re proud to announce that we have now surpassed _higher_rate_personal_savings_allowancem in pension money, with a further £400m on its way. That means you’ve trusted us with almost a billion pounds of your retirement savings!

Thanks to you, PensionBee has become a key challenger and disruptor in one of the oldest industries – in just a few years. We don’t take the trust you’ve placed in us lightly and will keep campaigning for change and listening to your feedback, so we can continue to bring you a leading pension product.

Our app’s just turned 1

App-y anniversary

Can you believe it’s already been a year since we launched our mobile app? The app was designed to help you to manage your pension with ease, with 24/7 access to your balance and the ability to view past performance and make contributions – all from the palm of your hand.

We’ve got lots of exciting updates planned over the next few months so watch this space. If you haven’t already, download the PensionBee app from the Apple App and Google Play Stores.

Don’t forget you can also see your PensionBee balance in some other leading money management apps including Starling, Yolt, Moneyhub, Money Dashboard and Emma.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2019
We were busy throughout August, working on new features to enhance your pensions experience. Here’s what we got up to

Summer might be winding down, but we’re as busy as ever! We’ve been working hard on more new features and continue to stack up those award nominations. Read on to find out what we got up to in August.

We’re enhancing our Analytics tab to make retirement planning better

We’re working on some updates to the Analytics tab in your BeeHive to to help our customers better plan for retirement. We’re building a new retirement planning tool to make it simpler to see how much money you’re likely to receive at retirement and how long your pension could last, based on your current contributions. The new calculator will let you know whether you’re on track or whether you’ll need to boost your savings to reach your long-term goals.

It can be tricky to figure out how much you need to save for retirement, which is where our handy tools come in to help make planning for your future straightforward and easy to understand. And remember, it’s never too late to start saving! If you’re in your 40s or your 50s, there’s still time to build a decent pension pot for a comfortable retirement.

PensionBee shortlisted for two Technology Product Awards 2019

We’re proud to announce that we’ve been shortlisted for two Technology Product Awards in 2019: ‘Most Innovative Use of AI / Automation - SMEs’ and ‘Technology Hero of the Year’, for our CTO, Jonathan Lister Parsons.

Innovation is one of our PensionBee values and we’re incredibly passionate about making use of exciting technology to create a seamless, modern pension service that serves our customers any time, any place. Our CTO Jonathan works tirelessly alongside the rest of our tech team to make your pensions experience simple and convenient.

We’ve also been shortlisted for a Schroders UK Platform Award in the ‘Leading Digital Platform’ category, an accolade we’re immensely proud to have won back in 2018.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2019
September is always a busy month for PensionBee. Read on to learn about the new features and updates that we’ve been working on this month.

We’ve been working hard this September to bring you some exciting new features, including a new retirement planning tool and improved withdrawals for over-55s. Read on to find out what we’ve been up to this month.

We’ve enhanced our ‘Analytics’ tab to give you a clearer picture of your pension situation, now and in the future

Analytics update

If you’ve logged into your BeeHive in the last few days you may have noticed the improvements we’ve made to the ‘Analytics’ tab. We’ve replaced your old performance chart with an interactive retirement planning tool, to help you better visualise the level of savings you might need for retirement.

Instead of focussing on past performance, your new retirement planning tool is forward looking, and helps you see how much you have now, compared to your target, at a glance. The new tool will let you know whether you’re on track for a comfortable retirement or whether you’ll need to boost your savings to reach your long-term goals.

There are three key elements to the new ‘Analytics’ tab:

  • Retirement Planner - a brand new tool that lets you see the level of savings you might need based on your long-term goals
  • Transfer and Contribution breakdown - a new snapshot of what’s in your pension pot, based on how much you’ve transferred, contributed and received from HMRC in the form of tax top ups
  • Past performance - a refresh of the old analytics chart that now simply shows the growth of your pension pot over time

We’ve increased the efficiency of withdrawals for over-55s

Withdrawals for over 55s

A few months ago we announced that whenever you make a contribution to your pension we will automatically add your _corporation_tax tax top ups from HMRC, so that you can see the funds reflected in your pension balance straightaway. We’ve now introduced the same improvement for withdrawals so instead of your money taking several weeks to reach your bank account, it will soon take a matter of days.

On average it will take around 10 working days for you to receive your money, as long as there are no issues verifying your bank details. Plus, if you’re making repeat withdrawals to the same bank account(s), you’ll now be able to select your bank details from a drop down menu without needing to input the same information each time.

Remember, you can only start withdrawing your pension after your 55th birthday, and therefore won’t be able to benefit from these new features until then.

Our CEO, Romi, is to help establish the government’s Pensions Dashboards

Pensions Dashboards

The way we manage our pensions is changing, with the government planning to introduce an online dashboard that lets you see all of your pensions together – from your old workplace pensions to the State Pension – in the next few years.

While the project is still in its infancy, last week it was announced that our CEO, Romi, would be joining the Pensions Dashboards IDG Steering Group alongside nine others from a diverse range of companies including Which? and Moneyhub. The group has been chosen to represent the interests of consumers, fintechs and the pensions sector, and will be working on the practicalities of establishing pensions dashboards services and making them available to the general public.

As you know, PensionBee is already successfully using technology to help customers like yourselves find and combine their pensions, giving Romi valuable insight into the process. Romi’s appointment will help ensure that consumers have a louder voice in the creation of pensions dashboards and that the end product delivers a service that’s fit for purpose.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How to set a good retirement goal in three easy steps
Find out how to take control of your retirement savings and set yourself a realistic goal in three easy steps.

Setting yourself a retirement goal is a great way to take control of your retirement planning. A realistic and achievable goal could help you see whether you’re on track to achieve the kind of retirement you want, and to encourage you to stay on track! Here are three easy steps to setting a good retirement goal.

1. Budget

Before you can start planning for your retirement, you’ll need to know what your finances look like in general. You’ll want to start with a budget, which will help you to see where you’re spending and where you can save. Begin by listing your essential monthly expenses, including rent or mortgage payments, bills, food, transport costs, and any other regular payments. You should also list any existing contributions you make into your savings accounts, pension, and other investments.

Next, make a record of all your non-essential purchases each month, like eating out and takeaways, new gadgets, subscriptions, and drinks at the weekend. You can find the cost of these expenses by checking your bank statements. Many modern banking accounts, like Monzo and Starling Bank, automatically categorise your payments, so it’s even easier to identify where you’re spending.

Once you’ve listed all of your expenses, it’s time to calculate your income. Subtract the cost of your monthly expenses from your monthly income to see what you have left at the end of the month. You might need to make some changes to your spending habits in order to save more into your pension. Consider which non-essential purchases you can cut back on or stop entirely; maybe you’re still paying for a subscription service you haven’t used in six months! Working out a healthy budget that works for you and your lifestyle will enable you to set a realistic retirement goal because you’ll be able to see what’s achievable for a comfortable retirement.

2. Think about the future you

Once you’ve set up a good budget, it’s time to start planning for the kind of retirement you want. Have a think about what sort of lifestyle you would like to have in your 60s, 70s, and 80s, and how much this is likely to cost you. In 2016/17, the average UK couple had an annual retirement income of £29,952, which covers all the essentials like a home and bills, as well as small luxuries like the occasional holiday.

It can sometimes be difficult to envision our lives in retirement, so start with the basics and think practically. Think about where you’ll live and what your day-to-day expenses are likely to be. Take a look at your budget to see how much you’re currently spending on food and transport, and consider how these habits might change in the future. For example, the cost of your weekly shop may reduce once your kids have moved out and you’re no longer preparing meals for a large family. Plus, you’re likely to be commuting less once you’ve retired! Remember to factor in the increasing cost of living, and think about your income streams. You might receive an income from your pension alongside other investments or a part-time job.

Once you’ve got a rough idea of your ideal retirement income, you can use our pension calculator to see how much you need to be saving in order to meet your goal. Our calculator will tell you whether you’re on track or whether you need to be saving more. You can adjust your retirement age and how much you’re contributing to land on a realistic target that you can work towards.

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3. Get on top of your pensions

After you’ve worked out how much you need to save in order to meet your retirement goals, you’ll need to start fortifying your savings. First, it’s a good idea to track down any old or lost pensions to see if you can boost your savings. Consider combining your old pensions as bringing all your pension savings together could make it easier to manage them. Plus, you might be able to save on fees which, left unchecked, might eat away at your old pots.

Check to make sure you’re enrolled on your workplace pension scheme, which is an easy way to top up your retirement savings. Contributions will be taken straight from your paycheck so you don’t have to worry about forgetting to save, plus employer contributions can boost your pot with free money!

Finally, consider saving any extra cash into your pension, for example after a bonus or inheritance. You can use our pension calculator to see how this can help your progress towards your retirement goal. Remember, most people are eligible for a _corporation_tax tax top up from HMRC on pension contributions, which can really help to build a solid pension pot.

We want to help you to make sense of pensions so we’ve put together our Pensions 101 series over on our YouTube channel to explain how pensions work and how to get on top of your retirement savings. Take a look and let us know your thoughts in the comments section.

What happened at PensionBee in October 2019?
This month, we’ve been actioning customer feedback to continue delivering a leading pension product. Here’s what we’ve been up to in October.

This month we’ve been reflecting on the feedback you give us, and how we can incorporate your ideas to continue delivering a leading pension product. Read on to find out what we’ve been up to in October and the changes we’ve made in response to our customers’ feedback.

Our approach to sustainability

Sustainability

Reducing our impact on the environment and investing responsibly are subjects that are close to all of our hearts and you can read more about sustainable investing in our blog. As our customers, we feel it’s important that you know what our approach to the environment is, and how we plan to campaign for the issues that matter to you most.

We believe pension providers have a key role to play in the transition from the carbon economy to one based on 100% renewable energy sources, and should promote positive climate change activities in the companies that your pension funds are invested in.

We’d love to hear your thoughts on this topic, and if you’ve got a question on the sustainability of your pension plan, we’ll put it directly to your money manager when we film your next plan update. Get in touch by emailing: engagement@pensionbee.com.

Your analytics chart is back

Analytics feedback

Following the launch of our new retirement planning tool, you asked us to bring back the old analytics chart, and we listened! To see the past performance and growth of your pension pot over time, simply log in to your BeeHive and click on the ‘Analytics’ tab, where you’ll find it below the new retirement planner and transfer and contribution breakdown chart.

We’re speaking out about slow pension transfer times

Slow pension transfers

Last week the Telegraph and the Sun published our analysis of more than 50,000 pension transfers, looking at the fastest and slowest providers. There was a huge variation between firms, with some taking just 12 days to transfer a pension, and the worst taking an unbelievable 404 days.

Outdated legislation from 1993 allows pension providers to hold your savings hostage for up to six months before honouring your wishes and completing a pension transfer. We know this can be incredibly frustrating for our customers, which is why we’re renewing our campaign for a pension switch guarantee.

Thankfully lots of things have changed in the past 26 years, and it’s time for pensions to be brought into the 21st century. We’re calling on the government to create new legislation that will allow savers to easily and safely change their pension provider, in the same way we can change our bank or energy provider in a set number of days.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in November 2019
As things start to wind down for the festive season, there’s been no let-up at PensionBee. Here’s what we’ve been up to in November.

As things start to wind down for the festive season, there’s been no let-up at PensionBee. From hosting our first ever hackathon event, to putting the hard questions to your money managers on your behalf, read on to find out what we got up to in November…

How we’re engaging your money managers on sustainability

Sustainability

Last month, we discussed our approach to sustainability and why we believe pension providers have a key role to play in the transition from the carbon economy to one based on 10_personal_allowance_rate renewable energy sources. In the weeks since, we’ve continued to put pressure on your money managers to answer your questions about the inclusion of certain companies, both in your quarterly plan update videos and also in writing.

Our CEO, Romi, recently wrote an open letter to Sacha Sadan, Director of Corporate Governance at Legal & General, querying Shell’s inclusion in the Future World Plan. While Legal & General are yet to publicly respond in full, they told the Guardian that they believe the oil company could do more and they were pushing for greater transparency on how Shell’s production plans aligned with the Paris agreement. We’ll let you know once we hear more, but in the meantime you can read Romi’s letter in full and stay up to date with the latest news in on sustainability.

Introducing Scam Man & Robbin’

Scam Man and Robbin

At the end of November we held our eagerly anticipated Pension Scams Hackathon event which brought together some of the most innovative “pentech” (pension technology) companies in the UK, and challenged them to work together to create a concept for an online game that increases awareness of pension scams.

Cross-company teams from PensionBee, Nutmeg, AgeWage and Smart Pension had just six hours to deliver the concept for a game which met three assessment criteria: virality, engagement and relevance. At the end of the day, concepts were judged by three pensions industry experts: Michelle Cracknell CBE, Non-Executive Director at PensionBee and former CEO of the Pensions Advisory Service; Margaret Snowdon OBE, President of the Pensions Administration Standards Association and Chairman of the Pension Scams Industry Group; and Stephanie Baxter, Deputy Personal Finance Editor at The Telegraph.

The winning concept, ingeniously called Scam Man & Robbin’, casts the player in the role of vigilante ‘Scam Man’, who’s main objective is to protect people’s pensions, blowing the whistle on anything he thinks could be a scam.

Inspired by one of the world’s most-loved superheroes, Scam Man & Robbin’ aims to challenge common misconceptions which may initially seem positive about a pension scheme, such as guaranteed high returns or a friend’s recommendation, but may in fact be the hallmarks of a scam.

We’re excited to start working on the game, and you can expect to see Scam Man & Robbin’ sometime in early 2020.

We’re ending the year on a high

Award winners

Last week PensionBee was named ‘Online Business of the Year’ at the Growing Business Awards, which celebrated the strength, vision and resilience of fast-growing SMEs and entrepreneurs.

The judges praised us for being ‘ahead of the curve’ and highly aware of our ‘social responsibility to grow sustainably and maintain a high level of service and innovation’.

We’re also thrilled to announce that our CEO, Romi, was named ‘Entrepreneur of the Year’ at the 2019 City AM Awards earlier in November, seeing off stiff competition from business leaders in industries as diverse as fintech and medical services to energy and manufacturing.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in 2019
2019 was a big year for us at PensionBee, filled with innovation, improvements, and lots of award wins! Here’s what we achieved last year - bring on 2020!

This article was last updated on 13/12/2022

2019 was a big year for PensionBee: we launched a bunch of new features, made some important product improvements, and celebrated a ton of award and industry wins! Here are some of our highlights from last year.

We launched some new features

Product features

Back in January, we launched three new pension plans: our Shariah, Preserve, and 4Plus plans. These plans offer specific investment approaches that could be suitable for different investment goals. For instance, our Shariah Plan invests your money in accordance with Islamic principles on finance, which may make it suitable for anyone looking to invest more responsibly. Our Preserve Plan reduces risk in order to preserve your savings as you approach retirement age.

In December 2022, we launched our new-look “Refer a Friend scheme“ which makes it even easier to refer your friends via our web and mobile apps. Remember, you’ll get a £100 (£80 from PensionBee and £20 tax relief from HMRC) added to your pot for each friend that opens an account with us and adds £100 or more to it. And with up to 50 friends you can refer, you could earn up to _starting_rates_for_savings_income in pension contributions!

And we improved some existing ones

Improvements

This past year, we’ve also made some significant product improvements, including introducing a new retirement planner that lets you see the level of savings you might need based on your long-term goals. We also made it easier for you to see how much you’ve transferred and contributed to your pension pot, and how much you’ve received from HMRC in the form of tax top ups, and how your pot has grown over time.

We also became the first pension provider to adopt the new Simpler Annual Statement. The Simpler Annual Statement is designed to help consumers understand and compare their pension pots with different providers more easily, including clear and simple information on pension charges.

We’ve been celebrating our wins

2019 saw us win a slew of awards alongside a heap of nominations recognising our product innovation, dedication to customer service, and commitment to an inclusive and diverse workplace.

It’s not just trophies that we’ve been celebrating, though. We’re so grateful to all the support and feedback that we’ve received from our customers this past year, which has enabled us to consistently improve our product, expand our team and office, and continue to push the pensions industry into the 21st century (and a new decade!) Halfway through 2019, we reached _higher_rate_personal_savings_allowance million in assets under administration and received our 1,000th Trustpilot review! As always, a huge thank you to our wonderful customers for trusting us to make pensions simple and engaging.

2020 has been no less busy so far, as our team has been hard at work pushing out a new look and getting stuck into a new year of pensions innovation, love, and hard work. Keep an eye out for our billboards that have just been unveiled across the country and let us know what you think on social media! We can’t wait to see what this next year will bring.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in January 2020
We’ve been working hard to banish the January blues and kick off 2020 with a bang. Here’s what we’ve been up to in January.

We’ve been working hard to banish the January blues and help the nation get their pensions back on track. From unveiling our bee-eautiful new logo to advertising PensionBee to commuters up and down the country, we’ve started as we mean to go on, kicking off 2020 (and the new decade) with a bang! Read on to find out what we’ve been up to in January.

We’re taking a more transparent approach to pensions investments

Transparency

In early January, we surveyed close to 2,000 customers in our Tailored Plan about their views on sustainability in the context of profitability. The aim was to understand how you, our customers, want your money invested with PensionBee and to what extent you want us to take the social outcomes created by companies into consideration in the investment process.

One of our core ambitions as a pension provider is to lead the pensions industry to a better place than where we found it, which means investing sustainably and helping you to plan for a happy retirement are a key focus.

Over the coming weeks and months, we’ll be considering your responses and exploring potential changes to our investment offering in light of this. As always, we’d love to hear your thoughts on the matter: you can get in touch by emailing engagement@pensionbee.com. Thanks to everyone who took part in the survey. To learn more about the results, read our summary here.

Introducing our brand new logo

New logo

At the beginning of the year we unveiled our new logo and brand refresh, to better reflect our identity and values. We believe bees evoke thoughts of happiness, warmth and hard work, and a stronger emphasis on the ‘bee’ puts our values of love and quality right at the center of our brand.

The redesign follows our fifth birthday in December, and marks our transition from young startup to a leading online pension provider. In the past five years our offering has evolved from a core pension consolidation service to a full service pension provider, providing hassle-free contributions and withdrawals, planning tools and responsible investing. Our new logo is a clearer representation of the mature brand PensionBee is today, without losing the playful tone you’ve come to expect from us.

We’ve been making a buzz at commuter stations across the UK

Billboards

If you travel to work via National Rail it’s likely you’ll have seen some of the thousands of billboards we’ve placed in commuter stations across the UK. 2020 will be a big year of growth for us with more billboards, TV and radio than ever before so watch this space!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in February 2020
Last month we worked hard on exciting improvements and updates, thanks to the feedback of our customers. Read on to find out what we got up to in February.

Last month we worked hard behind the scenes enlisting the help of you, our beloved customers, to give us your feedback on everything from our plans to our app. We’ll have lots of exciting announcements to share with you in the coming months, but for now read on to find out what we got up to in February.

We’re making improvements to our app

App updates

Since the start of the year, we’ve been working on regular app releases as part of our ongoing efforts to bring you a leading pension product. From reducing loading times to fixing those niggling little things you may not have even noticed, we’re continually enhancing our app to make it even easier for you to manage your pension.

This month we’ll be focussing our efforts on improving the way you pay money into your pension, and would like to thank the customers who’ve kindly volunteered to give us feedback. We’re working towards establishing a customer testing group to participate in surveys, focus groups, prototype testing and much more, so watch this space!

Why our values are at the heart of everything we do

PensionBee Values

At PensionBee we bring our values of simplicity, honesty, quality, innovation, and love to life by thinking about our customers, our local community and the planet in everything we do. We believe pensions are for everyone, and one of the things we’re most passionate about is achieving wider representation in the pensions industry.

In February we became an accredited Living Wage Employer, which means we have solidified our commitment to paying our staff the London Living Wage. The Living Wage is a set amount calculated annually by the Resolution Foundation, based on the best available evidence about living standards in the UK.

We’re proud to be an equal opportunity employer, that’s committed to improving gender diversity and paying our staff a fair wage so they too can look forward to a happy retirement.

PensionBee scoops three Boring Money Awards

We were recognised at the Boring Money Best Buys 2020 Awards in three categories: ‘DIY Pensions’, ‘Beginner investors’ and ‘Sustainable investors’. We’re thrilled to be named as one of the best providers of online investing services based on everything from our call response times and communications to our customer reviews.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in March 2020
March was a strange and difficult month for the nation, but it’s been business as usual here at PensionBee. Read on to find out what we got up to in March.

Throughout March we worked hard to ensure that we’ve been on hand to support you just as we normally would, while also transitioning to remote working to protect our colleagues and the wider community.

Several of our customers have been in touch via phone, email, live chat and social media in the past month to share their views on the current situation and ask questions about their pensions. We’re always here to help and welcome your feedback so if you have any comments, queries or concerns don’t hesitate to get in touch. We’re available via the usual contact methods, and our opening hours remain the same.

While it may have been unsettling to see fluctuations in your balance during the past month, as long-term investors we have to take the rough with the smooth, and be patient during the downturns. It’s important to remember now more than ever, that downturns don’t last forever and markets and pension balances will eventually recover.

Whatever’s going on in the world around us, we’re committed to bringing you a leading pension product. Read on to find out about the projects and initiatives we worked on last month.

We’re launching a fossil fuel free pension later this year

Illustration of several people protesting an oil rig

In March, we announced our plans to launch the UK’s first mainstream fossil fuel free fund, in partnership with Legal & General. We came to this decision after surveying customers in our Future World Plan, who told us that they wanted the option of completely excluding oil from their pensions – even if that meant a potential reduction in profitability.

We strongly believe that everyone should have control over where their money’s invested, and are proud to be the first provider to offer a fund like this. With your help, we want to shape the future of sustainable pensions, giving savers the option of using their investments to transform the world they live in for the better of the planet, society and their retirement.

It’s almost the end of the current tax year...

Screenshots of PensionBee's contribution process

That means you only have a few days left to use up any unused allowance for the 2019/2020 tax year (up to 100% of your earnings, to a limit of £40,000 for most people). You can also carry forward unused allowances from the previous three years.

Most basic rate taxpayers will automatically get a 25% tax top up on all of their personal pension contributions, while higher rate taxpayers can claim a further 25% through their Self-Assessment tax returns, and top rate taxpayers can claim an additional 31%.

If you would like to make an additional lump sum contribution, then it would make sense to do this by bank transfer so as not to miss the 5 April deadline.

Your bank might take some days to process your payments so if you’d like your contribution to reach your pension by 5 April, don’t leave it until the last minute.

We’re finalists for two UK Pensions Awards and two European Pensions Awards

PensionBee has been shortlisted in two categories at this year’s UK Pensions Awards: ‘DC Pension Provider of the Year’ and ‘Diversity and Inclusion Excellence’.

We’ve also been shortlisted for two awards at the 2020 European Pension Awards: the ‘European Pensions Innovation Award’ and the ‘Diversity Award’.

We’re also pleased to announce that our CEO, Romi, has been named as a “Standout 35 Winner” in the 2019 Innovate Finance Women in FinTech Powerlist.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in April 2020
April was a month of pension innovation here at PensionBee. Read on to find out about some of the new initiatives we’ve been working on.

We’re delighted to share some of the new initiatives we’ve been working on recently. From continuing to set the standard on how pension providers communicate with their customers, to launching our very own computer game to tackle pension scams, read on to find out why April was a month of pension innovation.

We’ve added pounds and pence charging to our Simpler Annual Statements

Several stacks of coins increasing in height from left to right with a clock in the background

Last year we were proud to be the first pension provider to adopt the new Simpler Annual Statement template for most customers, which provides a short and clear overview of your pension. At the time, Pensions Minister Guy Opperman remarked: “I am 110 per cent committed to simpler statements and am pleased to see PensionBee adopting the simpler annual statement. I look forward to the rest of industry doing the same thing in 2019”.

In an effort to simplify your annual statements further, for 2020 we’ve displayed all charges in pounds and pence, and are again the first provider to do so.

It’s our goal to make pensions as simple as possible, and providing complete transparency on how your plan is performing, and how much you’re paying in fees, are central to this.

We encourage you to read your Simpler Annual Statement and use it to compare fees across all of your old pensions. A fee saving of just 1% per year could increase a pension’s value by close to _higher_rate over the long-term.

One of the easiest ways to control how much you spend in fees is to consolidate your old pensions into one pot. And, with two bank holidays coming up this May, there’s no better time to look for any old pension paperwork and track down lost pensions.

Introducing Scam Man & Robbin’, the pension scams game

Retro-style logo that says Scam Man and Robbin’

We’ve brought together brilliant minds from the pensions technology sector to tackle the online problem of pension scams, which have increased since the onset of coronavirus. Alongside technology partner, JMAN Group, we’ve developed a five-minute online game that educates consumers about pension scams.

Last month, we were thrilled to announce the launch of Scam Man & Robbin’, casting the player in the role of ‘Scam Man’, a vigilante whose main objective is to protect people’s pensions from scams. Scam Man must correctly identify six of the most common pension scams by shining his torch on them to destroy them, as well as collecting six corresponding bonuses that can help protect savers’ pensions.

Visit scam-man.com to play and learn more about how to protect you and your loved ones from pension scams. As always, we’d love to hear your feedback, so don’t forget to tweet us your thoughts along with your high score!

We’ve partnered with Lumio

Lumio logo

In April, we announced a partnership with Lumio, a money management app that helps you maximise your savings. PensionBee customers can now see their pension balance from within the Lumio app.

This partnership is another great example of how Open Banking can help you take control of your finances, by displaying your tomorrow money alongside your today money. Don’t forget, you can also integrate PensionBee into your Starling, Yolt, Moneyhub, Money Dashboard and Emma apps.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in May 2020
Last month we worked on incorporating your feedback into our product roadmap. Read on to find out what we achieved in May.

Last month we focussed our efforts on incorporating your feedback into our product roadmap, planning all of the exciting projects we’ll be working on for the rest of the year. From the launch of our fossil-fuel free fund this summer to new initiatives to help the self-employed and over 55s make the most of their savings, we can’t wait to share our latest innovations with you over the coming months.

In the meantime, read on to find out what we achieved in May and learn how you can get involved to help us raise awareness of pension scams.

We’re making improvements to our app

App improvements

Last month, we made some updates to the infrastructure of our app to ensure it runs as smoothly as possible. We also updated the ‘Resources’ section, which is where you’ll find lots of useful information about your pension, from your annual statement to quarterly performance updates. In addition, we’ve made some improvements to the way contributions are set up, making it even easier for you to top up your pension in a few clicks. You can keep up-to-date with our latest app releases by following us on Twitter.

We’ve received over 2,000 reviews on Trustpilot

Trustpilot reviews

This time last year we were thrilled to announce that we’d reached 1,000 reviews on Trustpilot and this May we reached another milestone, receiving our 2,000th review.

We’re delighted to further cement our position as a leading pension provider, and will continue to work hard to maintain the trust you’ve placed in us, through the coronavirus crisis and beyond.

We want to hear from you!

Customer feedback

We’re always looking to hear from our customers so we can find out what you think about everything from your PensionBee experience through to the things that motivate you to take control of your finances. We’re offering a £50 Amazon voucher or £50 pension contribution to anyone selected to participate in a 30-60 minute phone interview.

Following the launch of Scam Man & Robbin’, our online game that educates savers about pension scams, we’re looking to find out if any of our customers have ever been approached by a pension scammer. We hope to build case studies that we can share with the national media, so we can increase awareness of scams among the general public and prevent people from losing their hard-earned savings. Separately, we’re also keen to hear from savers aged 55-70 who have experiences of struggling with debt.

If you’d like to share your story with us, and would be happy for your name and photograph to be printed in a national newspaper (such as The Times or The Sun), please get in touch by emailing engagement@pensionbee.com with a summary of your experience.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee helps our customers be Pension Confident
Take a look behind the scenes at our new Pension Confident campaign and meet our featured PensionBee customers.

At PensionBee, we want our customers to be pension confident! We’re always innovating, to create a pension product that’s not only simple to use and meets our customers’ needs, but makes them feel on top of their retirement plans. Today we’ve launched a new brand campaign to highlight how we’re helping savers be pension confident. Read on to find out more about our Pension Confident campaign and the wonderful customers who’ve shared their experiences of being with PensionBee.

What it means to be Pension Confident

Pension Confident

Having multiple pensions dotted around can cause anxiety and stress when it comes to sorting your retirement savings. With our app and our handy online tools, like our pension calculator, we’re making it simple to manage your pension savings.

Juan, 51, joined PensionBee back in 2016. Juan runs his own PR company and needed a modern way to manage his pensions. “It’s the easiest way to deal with your money without the headaches of dealing with the traditional, old-style pension providers,” he says.

We want to help our customers go beyond ticking pensions off the ‘to-do’ list, and help our customers feel confident about both their savings and their retirement. We know that life doesn’t stop at age 55 and we’re proud to have created a product that enables our customers to feel excited about their retirement plans. Juan says, “I don’t plan a traditional retirement. I think I’ll still be doing some work in my late 60s and early 70s.”

Juan appreciates being able to easily manage his savings as he approaches retirement, as he’s able to change how he manages and accesses his money as his circumstances change. With our flexible drawdown, our customers can plan a retirement that makes them look forward to the future.

From pension mess to pension confident

Pension Confident

Mum of three, Lynn Beattie, 42, runs MrsMummypenny, a personal finance blog, and needed an easy, flexible self-employed pension as she entered her 40s. She says, “My pension situation before I joined PensionBee was a complete mess.”

Priya Kanabar, 31, is a childminder and fitness instructor, with little spare time to spend sorting out pensions. After starting her business a few years ago, she realised that she needed to get her pension in order. “I had no idea where to start,” she says. “So I had no pension.”

With flexible one-off and recurring contribution options and no minimum contribution amounts, PensionBee provides peace of mind for self-employed savers. After bringing all her pensions into one place, Priya feels like “this whole weight is lifted off my shoulders, and that makes me feel very confident.”

PensionBee helped Lynn to bring all her old pensions into one place, where she can see how much her savings are worth, and calculate how much she needs to save for a comfortable retirement. Lynn says, “I’m looking forward to when I’m actually going to retire. PensionBee has just helped me to feel more confident.”

Finding pension confidence with PensionBee

PensionBee customer Nana

We’ve taken on board feedback from our customers and developed useful features to help you enjoy managing your pension money, at every step of your saving journey. From our pension calculator to our drawdown calculator, to flexible contributions, and investment plans to suit every savings need, we’re constantly striving to create a product that makes all of our customers feel pension confident.

Nana, 53, is a taxi driver who signed up for PensionBee in 2019 after seeing an ad. He loves using the PensionBee app, saying, “I have the app on my phone. You can assess it 24/7 and everything is transparent. I can log in and see my pension increasing every month.”

Our Pension Confident customers enjoy using PensionBee to plan and save for their future. Most of all, they appreciate the human support provided by their personal BeeKeeper. Our BeeKeepers are on hand to help you with any queries and to track the progress of any pension transfers. Priya says, “The thing I love most about PensionBee is the support. There’s never a time where you think, ‘I don’t know what’s going on.’”

We believe that everyone can become pension confident, and we’re proud to help our customers become excited about their pension savings, and their retirement plans. Nana says, “I can see that the future looks great for me. PensionBee has made me confident.”

Watch our Pension Confident customers share their experiences with PensionBee in the video below.

You can hear more from our Pension Confident customers over on our YouTube channel. Let us know how PensionBee helps you feel Pension Confident by leaving a comment or getting in touch on Twitter!

Risk warning
As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

What happened at PensionBee in June 2020
This June, we’ve been working to promote diversity and inclusion within financial services, as well as some exciting updates for our customers. Read on to find out what we were up to last month.

This June, we’ve spent a lot of time thinking about how we can promote diversity in response to the Black Lives Matter protests that have been taking place around the world. At PensionBee we believe our diversity is one of our biggest strengths and are incredibly proud to have achieved gender parity, and around _higher_rate ethnic minority representation, which is unheard of in the pensions and wider financial services industry.

We believe we have a responsibility to speak out against racism and fight for race equality at every opportunity, and encourage our peers to help us make the sector more representative of society and you, our wonderful customers. Over the coming weeks, we’ll announce the longer-term steps we’d like to take to address this issue and, as always, we’ll invite you to share your views.

For now, read on to find out what else we were working on in June.

Yolt customers can now see their PensionBee transaction history within the Yolt app

Yolt integration

We’ve recently enhanced our 2-way API integration with Yolt, the free app that lets you do more with your money. PensionBee customers can now see their pension transaction history within the Yolt app, making it even easier for you to keep track of your saving.

Thanks to Yolt you can have all of your financial information in one secure place, giving you a clear view of your tomorrow money alongside your today money.

Yolt gives you more control over your money, enabling you to stay on top of your finances and make smarter choices so you can look forward to a happy retirement. Click here to find out more.

We’re finalists for two Diversity in Finance Awards

Diversity in Finance Awards

We’re delighted to announce that PensionBee has been shortlisted in two categories at the FT Adviser Diversity in Finance Awards: ‘Employer of the Year’ and ‘Diversity Marketing & Recruitment Campaign of the Year’. These nominations recognise our commitment to achieving wider representation in the pensions industry by campaigning for change and challenging the stereotypes that you need to look a certain way to succeed, whether that be a prescribed gender, age or ethnicity.

Earlier this month we also learned that our CEO, Romi, had been named in IndustryWired’s list of ‘top 10 ingenious women in European fintech’. Selected for her efforts shaping the industry and paving the way for women across the world, Romi features alongside Anne Boden, CEO of Starling Bank and Meri Williams, former CTO of Monzo Bank among others.

Join our PensionBee user community

PensionBee HoneyMaker

We’re always trying to improve your experience so we can continue to bring you a leading pension product, but we can’t do it alone! We’re looking for volunteers to help provide feedback on everything from exciting new products to existing features. If you’d like to participate in surveys, focus groups, prototype testing and much more, you can become a PensionBee HoneyMaker.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in July 2020
July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. Read on to find out what we got up to last month.

July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. We’re passionate about making pensions simple so that everyone can look forward to a happy retirement, but as our recent research suggests, increasingly the over 55s need additional guidance to ensure they’re in the most suitable investment products for their retirement needs. Read on to learn more about how we’re already acting on our findings, and discover the new innovations that took place in July.

We’ve made it even easier for you to save for a happy retirement

Contribution improvements

Over the past couple of months we’ve been working hard to incorporate your feedback and simplify the process of making contributions to your pension. If you’re the director of a limited company, it’s now much more straightforward to add a contribution from your business, and you can add as many contributors and employers as you wish.

We’re also making it easier to keep track of your savings by showing you how much you’ve added to your pension during the current tax year. The next time you log into the BeeHive via our website, head to the ‘Contributions’ tab to see how much you’ve saved - if you’re an app user you’ll be able to see this new feature very soon! Don’t forget, if you’re below your savings target you can set up a contribution to your pension via bank transfer in a few clicks.

We’ve teamed up with Legal & General to offer pension annuities

Pension annuities

We’re pleased to announce that we’ve partnered with Legal & General to introduce pension annuities to our customers aged 55 and over. A pension annuity can pay you a guaranteed income for the rest of your life, and you can choose to use some or all of your pension savings to buy an annuity when you retire.

An annuity is just one of the options open to savers upon retirement, alongside drawdown which lets you access your pension savings whenever you need to, while keeping the rest of your savings invested in a way that’s specially designed to provide an ongoing retirement income.

Visit our new pension annuities page to learn more and find out how you can get the best rate.

We want to help savers over 55 better manage and spend their pensions

In July we launched a new research report, looking at the experiences of people drawing down their pensions in the UK. After surveying almost 1,000 savers aged 55-70, who were either making plans to access their pension or were at the point of withdrawing, we learned that they faced three common challenges.

The coronavirus pandemic has made decisions about accessing pensions harder, with savers feeling more worried. For many, pensions have become disconnected from retirement, leading savers to access their pension early – paying too much tax and losing out on potential returns. We discovered that a desire for control can prompt a withdrawal, with savers often moving their money to a savings account or other investments.

In the coming months we’ll be exploring ways we can help this group of savers better manage and spend their pensions in retirement so look out for lots of content and some exciting innovations. In the meantime you can read our full report here.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2020
August was a busy month at PensionBee HQ, where we rolled out our new Pension Confident ads and launched a shiny new homepage. Read on to find out what we were up to last month.

August was a busy month at PensionBee HQ, where we celebrated not one but two awards nominations! We also launched a shiny new homepage, showcasing the four customers who feature in our new Pension Confident ads, to coincide with the campaign’s roll out on billboards and bus shelters across the country. Read on to find out what else we were working on in August.

We’re helping savers across the UK be Pension Confident

Our Pension Confident ads

In the past few weeks you may have spotted our new Pension Confident TV ads featuring four of our lovely customers: Lynn, Juan, Priya and Nana. We’ve just extended the campaign to thousands of bus shelters and billboards across the country, so if you haven’t seen them yet, chances are you will in the coming weeks. If you spot one of our ads next time you’re using public transport, don’t forget to tweet us a picture!

We’re finalists at the 2020 WSB Awards

WSB Awards 2020

We’re delighted to announce that PensionBee is a finalist in the ‘Pension Provider of the Year’ category at the Professional Pensions Workplace Savings and Benefits Awards, which recognise the best pension and benefit providers in the UK.

We’ve also been shortlisted for BusinessCloud’s ‘100 FinTech Disrupters’, a ranking of the UK’s most exciting fintech companies, for the second year in a row. The winners will be determined by a combination of reader votes and selections from an expert judging panel.

We want to hear from you!

Share your views

We’re always keen to hear from our customers so we can learn from your experiences, and this month we’re looking to hear from mothers aged 35-44 who are passionate about the environment, and would be happy to take part in a focus group with one of our partners, ShareAction.

ShareAction is a registered charity that promotes responsible investment and aims to improve corporate behaviour on environmental, social and governance issues. If you’d be interested in sharing your views, please get in touch by emailing engagement@pensionbee.com.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2020
September is always busy at PensionBee HQ and this past month hasn’t disappointed, with app updates and award wins. Read on to find out what we were up to in September.

September is always busy at PensionBee HQ and this past month hasn’t disappointed. In early September, we were delighted to announce that we surpassed a significant milestone – we now administer over £1bn of pension savings on your behalf. Thank you for entrusting us with your hard-earned savings and inspiring us to continue delivering a leading pension product!

As we look towards the end of the year, there’ll be some exciting announcements about our Fossil Fuel Free Plan, as well as a host of other new initiatives and product improvements coming down the line.

For now, read on to find out what else we worked on in September.

We made some changes to the way you can set up employer contributions

Employer contributions update

Over the past few months we’ve highlighted the changes we’ve made to simplify the process of making contributions to your pension, enabling you to add as many contributors and employers as you wish. We’ve now taken it one step further, making it even easier for employers to pay into your pension.

You can now make arrangements for your employer to pay into your PensionBee pension, without them needing to confirm the amount or regularity of the contributions in advance. As part of the new process we’ll ask you to confirm your eligibility for tax relief, as your employer can now make both employer and member (employee) contributions into your pension. For the member contribution, we’ll claim a _corporation_tax tax top up from HMRC on your behalf.

Simply follow the process of adding a new contribution in your BeeHive if you’d like to set up this arrangement, and your employer will be emailed some instructions to follow.

We celebrated our busiest month for award wins yet

September award wins

We’re thrilled to announce that in September, PensionBee was named ‘Employer of the Year’ at the FT Adviser Diversity in Finance Awards. We’re especially proud to win this award in recognition of our policies and initiatives that encourage diversity in the workplace, and intend to keep campaigning for wider representation in the pensions industry.

PensionBee has also won the award for ‘Pensions Innovation’ at the inaugural Finder Investing & Saving Innovation Awards, which celebrated the most innovative providers across the areas of saving, stocks and shares ISAs, pensions, share dealing, and CFD and forex trading.

We’re pleased to have also been named in the ‘FinTech50 2020’ list of 50 European fintechs to watch, for the third year in a row, and ranked number 38 in BusinessCloud’s list of ‘100 FinTech Disrupters‘ for 2020. The winners were determined by a combination of 5,000 reader votes and an independent judging panel, so if you voted for PensionBee, we thank you!

Last but not least, our founders, Romi and Jonathan, were featured in Business Leader Magazine’s list of ‘Top 32 Fintech Leaders‘.

Our CTO, Jonathan, discussed how we’re revolutionising pensions with technology

Jonathan on Digital Innovation Chat

Hear our CTO, Jonathan Lister Parsons, discussing the technology behind PensionBee’s mobile app and the impact of coronavirus on the pensions industry on Cleevio’s Digital Innovation Chat podcast.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

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E32: How to understand your pension balance with Tim Hogg, Faith Archer and Alex Langley

28
Oct 2024

The following is a transcript of our monthly podcast, The Pension Confident Podcast. Listen to episode 32, watch on YouTube or scroll on to read the conversation.

PHILIPPA: Hi, this is The Pension Confident Podcast. I’m Philippa Lamb. Today, we’re going back to basics with how to understand your pension balance. Exactly how much have you got in your pension pot? We’re all busy. Reading those annual statements from your pension provider is one of those things that can easily slip down your to-do list. But it’s important to know how much you’ve got saved, so you can work out if you’re on track for a comfortable retirement. And it really doesn’t take long to do it. So, whether you’re new to pensions or well on your way already, today’s guests are here to help you tackle those pension statements with confidence.

With me in the studio, I have: Tim Hogg, who’s a Behavioural Economist and Director at Fairer Finance; Podcast regular, Faith Archer, she’s a Financial Journalist and Founder of the Much More With Less platform; and from PensionBee, Senior Team Leader, Alex Langley.

Hello, everyone.

FAITH: Hello.

ALEX: Hello.

TIM: Hello.

PHILIPPA: Here’s the usual disclaimer before we start. Please remember, anything discussed on the podcast shouldn’t be regarded as financial advice or legal advice. When investing, your capital’s at risk.

What is a pension balance?

PHILIPPA: Faith, should we start with the basics, the real basics? What is a pension balance?

FAITH: A pension balance is just the amount of money that you have in your pension pot. So, think about it like you might check your current account balance, your savings balance. I think perhaps there’s an issue with a pension if you’ve had multiple jobs and perhaps opened your own private pension outside of it, you might have more than one pension pot. So, if you’re thinking of planning ahead, you might need to check your pension balance in each of them and add them up to get the grand total of your retirement savings.

PHILIPPA: Alex, is it the same definition for all pensions? Obviously, there’s different sorts of pensions. Is it the same defined benefit, defined contribution pensions? Does it mean the same thing?

ALEX: Yes, they’re different things. So, defined benefit pensions, they’re calculated based on how long you’ve been employed with the employer that’s offering you that pension and what your ‘final salary’ was when you left or retired. But sometimes we have ‘average salary’ pensions, not a final salary. Final salary is rare now. In fact, defined benefit pensions generally are quite rare. If you were in a public sector job, you’re more likely to have had a defined benefit pension.

A defined contribution pension is more common, you can see it’s just like a pot of money that you’re building up over time. The difference is that it’s affected by market fluctuations. The fund will go up and down. It’ll go up when you put money in, but it’ll also fluctuate as to how the markets are performing. When it’s time for you to retire or you want to start withdrawing from it, you take money out. And as you take money out, the money goes down. With defined benefit pensions, it works slightly differently because it’s based on what your salary was when you were working. Instead of you withdrawing from a pot, you’re actually given an income that’s paid out for the rest of your life. So that’s how they work differently.

How to check how much you have in your pension?

PHILIPPA: So, Faith, I talked about that annual statement that a lot of pension providers traditionally sent you, a letter, saying what that number was. But how can you check much you’ve got in your pension?

FAITH: Well, I very much have moved away from the paper statements. I’m a big fan of signing up for online access. So, I think with my assorted pensions, I can either log in on the app. So, PensionBee, one of the pension companies that has an app, you can check very easily how much money you’ve got there. Other pension companies, you may need to log into the website, actually jump through the hoops and then register -

PHILIPPA: Set up an account and do all that.

FAITH: - once you’ve done that, once you’ve got over that hurdle, it’s much easier to log in and check.

PHILIPPA: OK. What will the statement show when you look at it?

FAITH: Usually, it’ll show you how much your pension is worth at the date of the statement. Now, certainly, if that’s paper, that may be slightly out of date. What a lot of pension statements will also do is try and show you what that balance means at the point you retire. So, they may suggest looking at: different assumed growth rates; how much your money is going to go up over time; what that money might reach at the retirement age that you’ve set; and even possibly how much income that might generate.

PHILIPPA: OK. Other useful things like fees?

FAITH: Sometimes you’ve to dig around slightly more for the fees. Depending on the type of pension you have, then there may be a couple of different fees. There may be one fee by the company that organises the pension, and there may be another fee for the funds where your money is actually invested. And certainly, it’s worth keeping an eye on those fees because the more money you pay in fees, the less money you’re going to have to spend in retirement. So, you might want to check and compare it to what you might pay elsewhere.

What happens if you’ve lost your pensions?

PHILIPPA: OK. I mean, this is all straightforward, isn’t it? As long as you haven’t lost any pensions along the way. If you have, you can track them down, can’t you? But it can feel like hard work.

ALEX: It can be a bit difficult to track down a pension. One of the best ways is to speak to your previous employer. If you’re able to get in contact with them, they’ll be able to tell you which provider they were using and paying into when you were with that employer. If you don’t know how to get in touch with your employer, you can always use the government’s Pension Tracing Service. You input some of your information, and then the government will tell you which providers they think your pension might be with. It might not always be the most accurate - the information there. The best way is to speak to your previous employer. You can speak to other colleagues that you might have had. You might also want to look back at previous bank statements, because that can give you a clue as well. Those are some ways of finding out.

PHILIPPA: Yeah. I mean, I’ve done this actually. Has anyone else done this?

TIM: I started to do this earlier this week, prompted by recording the podcast.

PHILIPPA: Did you?

TIM: I realised I’d actually forgotten the name of one of my only two pension providers! So, I only had to remember two names - and I’d forgotten one of them. So, I had to route around in my paperwork folder and find out who they were and then dig around in my emails for them. And I thought, “well, if I can’t keep track of two names, it’s going to be hard for people with more than that”.

FAITH: I wouldn’t necessarily blame yourself because it can be a moving target. There’s a lot of pension companies that have merged, been taken over.

PHILIPPA: Yes!

FAITH: At the time, you might have worked for a company that has merged, that has gone bust.

PHILIPPA: This is exactly what happened to me. Hard to track down.

FAITH: It can be tricky. Certainly, if you’re going to use the government’s Pension Tracing Service, if you can get as much information together about: what the name of your employer was; and roughly when you worked there, in months, in the year you worked there.

Also, there are other services. There’s a service called Gretel, for example, that’s another free service that exists to connect people with assets beyond just pensions. So, putting your data into that.

PHILIPPA: Lost savings account, that sort of thing?

FAITH: Yeah, exactly. Savings, investments, life insurance. It might be worth plugging your details in just in case you’ve lost track of something else as well.

Avoiding pension procrastination

PHILIPPA: Yeah, this is interesting, isn’t it? Because this sounds great. Why wouldn’t you do that? This is potentially money that you’d have. But weirdly, and I have to speak to you from my experience here, you don’t do it, do you? The years go by, and unless you’re super organised like Faith, you’re like: “yeah, I must do that thing. I must do that thing. Whatever happened to that old bank account?” Why is that, Tim? What holds us back?

TIM: I think there’s a variety of reasons, but one of the reasons, I think, for a lot of people is the feeling of anxiety when it comes to money. I mean, even just normal maths makes a lot of us feel anxious. One-in-five of us say that the idea of maths makes us feel physically sick.

PHILIPPA: Wow.

TIM: And even if that’s a slight overestimate, there’s lots of anxiety going on about money. But we can break it down a little bit because actually all of us probably have a pension in some form, especially if you’re part of a workplace and you’ve been opted into one. So, we’re all in the same basket. Actually, a lot of the language used doesn’t need to be as scary as it seems at first sight. You might go on to a pension’s website and read about the word ‘diversification‘ and realise that - I actually had to count that. It was six syllables, right? What a long word: diversification. What does it even mean? What it means is don’t put your eggs in one basket, right? Actually, when you realise that and you start to dig into it, it doesn’t need to be as anxiety-inducing as maybe it did at first.

FAITH: I think sometimes, also, people are afraid of how long it might take. It grows into a much, much bigger thing. Sometimes if you just sit down and think, “you know what? I’m going to spend 10 minutes. I’m going to see what I can do in that time”. If you give yourself permission, almost, to quit after 10 minutes. Just try it. You may be surprised at how much you could sign up for, log in to, track down in a very short space of time.

PHILIPPA: I see Tim’s nodding. He’s the behavioural expert. He knows this works.

TIM: I mean, we always underestimate how much you can get done in a short period of time, right? I mean, this was my Monday lunchtime. I took a little break and I tried to figure out my pension balance across two pots. At first, I thought, “oh, this has got off to a bad start. I can’t remember their names!” Then I had it all within about 15 minutes.

PHILIPPA: You did?

TIM: I had to log on to a couple of online portals and add it up. So, it wasn’t as complicated as it needed to be. But it helped to really take the pressure off, doesn’t it? Because if you think there’s all these numbers; I’ve got to make a rational, optimal decision that can feel quite pressurising. But actually, that’s unachievable for all of us anyway - even people like Faith. I don’t know if you’re behaving optimally with your pension. I know I’m not.

PHILIPPA: I bet she is.

TIM: Well, maybe Faith’s a bad example.

FAITH: I’m a big fan of pensions and I do pay a lot into mine.

TIM: But are you behaving optimally? Are you just behaving in a reasonable way, in a way that you think is making a really informed decision that you’re not going to regret? Or are you worried about making the pure, optimum decision? Because I think if you sit there trying to work out the exact right answer for yourself, you might be sat there a long time. So, I like to take the pressure off and think about it.

FAITH: I think the bit I worried about was choosing which pension because I’m self-employed, so I don’t have a boss to choose a pension for me. I think there are a lot of self-employed people that I’ve talked to, and it’s that decision about which pension company should I go with.

PHILIPPA: Yeah, I’m in the same boat. It’s all you, isn’t it? If you make a bad choice, it’s your fault.

FAITH: That can set up a huge hurdle to actually make your choice in owning a pension. But I think once you’ve opened it, once you’ve made that decision, then it’s much, much easier to pay money in. You can also use those things too, I call it “saving despite yourself”. If you set up a direct debit so that the money goes into your pension every month, you might be really surprised at how quickly that money adds up.

How can you check if you’re on track for retirement?

PHILIPPA: If you’re looking at the number and you’re thinking, “is that a good number? Is that a bad number? Is that what it should be? It seems lower than last year”. What’s the process? How should you address that number? Because as you say, it’s a snapshot, isn’t it? It’s a snapshot of what your pension is worth right now.

FAITH: There’s two things I’d say. One, don’t necessarily panic if it’s lower than a previous number. Don’t worry so much. One of the things about pensions is that they’re investments. It’s not like money in a bank account that the only reason it changes if you take money out or interest is added. With a pension, it’s invested in the stock market, in shares in companies or loans to either companies or governments. The reason for that is you’re taking a bit of risk in hope of higher returns. Pensions, typically, they’re investments over a very long time, multiple decades. You’ve got time to ride out the peaks and troughs, the ups and downs, of the stock market. But what that means is your pension balance isn’t going away. It’s not going to be the same day-to-day. There may be some years when it goes down, there may be some years when it goes up. But historically, over the long term, the stock market does outperform just having your money in cash.

PHILIPPA: Yeah. So well worth understanding that if the stock markets are in crisis, or a global recession is happening, then it’s not going to look great. But you shouldn’t panic, and you definitely shouldn’t immediately think, “oh, I need to take my money out”.

ALEX: It can be quite difficult for customers who are with a company like PensionBee, where they can see their balance every day. I mean, it might be a certain number, and then it goes down, and then it goes back up. Some customers aren’t used to seeing that every day. Some customers will only have had an annual statement once a year with their previous provider.

PHILIPPA: Do you get anxious calls from customers saying, “what’s happening in my pension balance? Why is it so much lower?”

ALEX: Yes, definitely.

PHILIPPA: What do you say to them?

ALEX: It’s really about explaining the context and them understanding that it’s normal for pension balances to go up and down, that historically markets recover. In the biggest financial crisis we’ve had in the past, markets have always bounced back stronger. It’s just really explaining that to customers and getting them to understand that maybe it’s not best to look at the balance every day. Maybe you want to give yourself a break.

PHILIPPA: That was my next question. How often is sensible? What do we think?

ALEX: I mean, I wish I was organised enough to check mine every day. I probably check mine once -

PHILIPPA: How often do you check?

ALEX: Every blue moon. I don’t know.

PHILIPPA: Do you? So, you just leave it alone?

ALEX: It’s then a lovely surprise for me. It’s like a little gift, because I open it up and I go, “oh, it’s gone up”.

PHILIPPA: Yeah, which is always a nice feeling, isn’t it? Because you’ve contributed, your employer has contributed, and so there’s more. But what do you think?

FAITH: I think it partly depends how far you’ve got to go until retirement.

PHILIPPA: Yes.

FAITH: Whether you’re really engaged with the fact you’re going to need the money relatively soon. Certainly, I’m certainly not suggesting checking it every day. Once a year, definitely a good plan. I probably check mine once every few months. I know certainly when, for example, COVID hit and the markets all plunged, I was almost sticking my fingers in my ears and shutting my eyes and going, “la, la, la”. I didn’t want to look. I knew it would be scary.

PHILIPPA: You knew it would be bad.

FAITH: It would have dropped. It would be scary. But I also was pretty confident it wasn’t the end of civilisation as we know it, and things were likely to come up. So, I just stepped away, didn’t look for about four months. And I think that was much better for me. I didn’t need the horror of seeing much less money than it used to be.

PHILIPPA: No, because there’s nothing you can do. I mean, you just look at the number and you’re totally disempowered at that stage. I mean, Tim’s nodding.

The ‘fresh start’ effect

TIM: I think of it in terms of an annual MOT, so I tend to check every September.

PHILIPPA: That’s it?

TIM: I didn’t do it this September, so I did it in early October instead. That’s it. Then, I don’t know, I’m far enough away from retirement. I just try and forget about it because I know that if I do look at it, I’ll just stress about the little fluctuations and the volatility.

FAITH: It’s true. I think I normally check mine in January because I’m filing my return at the end of January, paying my tax bill. At that point, I know what the bill is at the end of January. I know what I’ll be paying in July. I can think, OK, how much money can I afford to syphon off into my pension and make a contribution, a bigger contribution in February, March time?

PHILIPPA: Maybe that’s a smart thing to do. We should be suggesting to people, maybe they think about a good date once, twice a year. Just put it in the calendar.

TIM: I think there’s also something called the ‘fresh start effect‘, which is on key dates in the diary, we might be more likely to change a habit. You can think of this, I mean, we were talking earlier about maybe when you move house, you might want to look at your finances again. But you also get this fresh start effect at maybe the start of a school year, if you’re in the school year cycle with children, or maybe at the start of January as well, as you said, Faith. So, pick a key date when you think you’re likely to be able to think about a new habit.

PHILIPPA: I suppose these numbers, these numbers aren’t numbers in isolation, they equate to how much you’ll have to spend when you’re retired. So, it’s always worth backtracking, I think, isn’t it? To think about how much money we’re going to need? It’s always this: ‘how long is a piece of string’ question? Obviously, ideally, we’d all retire with millions, but we’re not going to be in a position to do that. We can’t save enough money to do it. There are lots of calculators, aren’t there? Where you can look at the number and see where you are.

ALEX: Yes. PensionBee has a Pension Calculator.

PHILIPPA: Fair enough. Other calculators are available.

ALEX: Other calculators are available. But yes, at PensionBee, you can. You can input how much your employer contributes, how much you’re looking to contribute over time. Are you going to put in one-off lump sums into your pension? And what you can expect to get from it when you retire. You can usually set your retirement age as well. And yeah, those can be a good tool to use.

TIM: What it does is it highlights the uncertainty as well, because when you think of the word ‘calculator’, you think there’s a precise answer, right? Two plus two isn’t an uncertain piece of maths. We know where it’s going to end up. Whereas with the Pension Calculator, especially if you’re a long way from your retirement, there’s a lot of uncertainty between now and then. And the PensionBee calculator has a graph that shows you the upper and lower bound and the middle estimate of where your money might end up by the time you retire. And while lots of calculators will do this in different ways, I thought the fact it was on a chart was really helpful. It helped me visualise how much more I need to put into my pension pot for me not to be eating baked beans when I retire, certainly.

PHILIPPA: Yeah. So, it’s realistic, which is really important when it comes to money. It always needs to be realistic. But, Faith, we’ve talked about this a lot on the podcast, but how much money do you need to live comfortably? But there are guidelines. Should we just go over them again? Tell us.

FAITH: There are guidelines. I think one rule of thumb that’s been used historically is that you might need two-thirds of your working income in retirement. That’s based on the assumption that you’ve paid off housing costs, such as a mortgage, and you don’t have expenses to do with work, such as commuting.

PHILIPPA: OK.

The Retirement Living Standards

FAITH: Alternatively, there’s an organisation, the Pensions and Lifetime Savings Association (PLSA) and they set out different income levels that they’ve calculated would cover a minimum, moderate, and comfortable retirement. If you have a look at the site, one of the things that I think is really useful is how they break it down. They say, on the minimum, for example, you wouldn’t be able to afford a car. You’d have this budget for food, this budget for holidays, and they make it much more real.

PHILIPPA: Should we put some numbers around this? What sort of money are we talking about for different levels of lifestyle in retirement?

FAITH: For a single person, the minimum suggested income in retirement for minimum lifestyle is £14,400 a year. Now, for a single person, the moderate income is about £31,300 and the comfortable stretches right up to £43,100 a year. For a couple, it’s not double. If you’re sharing all your bills, it’s a bit less than double. Again, minimum for a couple, £22,400. Moderate lifestyle, £43,100 for a couple. Finally, the comfortable, £59,000 a year.

PHILIPPA: They’re quite big numbers, aren’t they?

FAITH: They’re quite big numbers.

PHILIPPA: Alex, think about it, tying these numbers to your pension balance. Say you had, just plucking a figure out of the air, £100,000 in your pension pot, what income would that give you?

ALEX: Yeah, so £100,000 would give you about £4,000 a year, which would be about £333 a month. That doesn’t even meet the minimum standard.

PHILIPPA: Not even close.

ALEX: It’s important to be saving into a pension pot.

PHILIPPA: Yeah, it really is. You do need to amass as much as you can. I mean, obviously, people have bills to pay, and times are tight, but you do need to save what you can, don’t you?

FAITH: You do. One of the good things about pensions is the government wants to bribe us into saving for retirement. You get free money on top of your pension contributions. You automatically get basic rate tax relief. Every pound you pay into a pension, the tax relief added is 25p as a basic rate taxpayer, and you can claim back further tax relief if you’re a higher or additional rate taxpayer. And also, if you’re paying into a workplace pension, then by law, your employer has to contribute to that pension fund as well. There’s certain minimum amounts they’re set to do, but different employers can be more generous. It might be that they’re willing, if you pay in more, they’re willing to match those contributions and put even more money towards your retirement.

PHILIPPA: Yeah, we talked about that, didn’t we? In episode 29, most people don’t know how much their employer contributes to their pension. It’s worth asking, but it’s a question no-one ever asks on day one of their job interview: “how much are you going to pay me in my pension?” I’ve never asked that question when I’ve gone for a job. Have you?

FAITH: I’ve tended to ask family members when they were applying for jobs. I was like, “find out, how much do you get? What’s the pension contribution?”

PHILIPPA: This is Faith. These are the questions she asks. Alex, help me out here. Tell me you didn’t ask that before you worked in the pension industry.

ALEX: No, it wouldn’t even spring to my mind. Yes, financial organisation in my personal life isn’t something that materialises, unfortunately.

PHILIPPA: See, I find that very reassuring.

Overcoming ‘present focus’

PHILIPPA: Thinking about what we’ve just been talking about, Tim, it occurs to me it’s the age-old problem, isn’t it? That it’s harder to focus on a long-term goal, isn’t it? Then something that’s immediately in your eye line?

TIM: We tend to have what’s called a ‘present focus‘. We’re focused on the present time, rather than the future. And this can lead to slightly inconsistent decisions. So, if you were to ask me today, “Tim, do you want to spend a little less next year and save a little more?” I’d say, “absolutely, Philippa. That’s a cracking idea. I’ll definitely do that”.

PHILIPPA: Got to do that.

TIM: I’ll get to next year and then maybe I won’t make that decision. And what that means is if we’re continually putting it off like that, we never quite get around to putting enough into our pension pot. So, what I find helpful, what others find helpful is to design little ‘commitment devices’ to try to get us to encounter those decisions rather than putting them off. So put a hold in the calendar, in the family calendar to say, “look, I’m going to look at my pension on that Saturday or something”. I know it makes me sound like a fascinating individual, but it really helps force myself to really tackle these things and agree a little plan with myself. Obviously, I can change and vary, but maybe I’ll increase the next year by 1% or something, and then next year comes and I can think about that.

PHILIPPA: Do you attach rewards to your little calendar reminders, for actually getting stuff done? Because I think that works quite well.

ALEX: Gold star?

TIM: I think, what rewards do you give yourself?

PHILIPPA: Maybe you eat out or something.

FAITH: I was going to say it’s wine consumption.

PHILIPPA: I didn’t say that!

TIM: We do it for tax returns. When there’s a tax return that goes in, that’s a big celebration point.

PHILIPPA: You, see? He does know what I’m talking about. I think it’s quite a good idea, actually. We’re only human. We like to have rewards for doing stuff that maybe we’re not that keen on doing.

TIM: You get that dopamine hit, right?

PHILIPPA: Exactly.

How can you improve your pension balance?

ALEX: I think it’s strange how I still think of my pension as being so far off as something I need to worry about.

PHILIPPA: Well, it is for you!

ALEX: But the closer I get to it; it doesn’t seem to get closer to me. I feel like it’s still so far away and it can be hard for me to prioritise this ‘future self‘ over my current present self.

FAITH: I think this must be a tribute to how much you enjoy your job, that you’re not thinking, “right, when can I afford to quit?” But I think that’s one way of thinking about it. If, for whatever reason, your job stopped existing tomorrow - how could you live? What would pay the bills? What have you got saved that could cover those expenses? Retirement is the big moment when your working income stops. I think that’s partly why I’m quite engaged with it, because there’s so many things I’d love to do in retirement. It’s very real, and I’m much, much closer to it than you are.

PHILIPPA: It’s counterintuitive, though, isn’t it? Because no-one wants to imagine themselves older.

TIM: No, I look at my dad who retired and I think, “oh, crikey, I couldn’t work at that age. He’s ancient”.

PHILIPPA: We’re all going to be working longer because the pension age has moved up.

FAITH: But not necessarily if you put more money into your pension.

PHILIPPA: If you can, that’s true.

FAITH: Then you don’t necessarily.

PHILIPPA: So assuming this hasn’t happened and you look at your pension balance, and maybe time is getting on and you’re thinking: “that’s not really where I want it to be”. Are there ways you can improve it? Other than the obvious thing of just putting more in it.

FAITH: Some of the main things you want to look at - I mentioned the idea of checking your pension charges.

PHILIPPA: Yes.

FAITH: Because what you don’t want to see is a very big chunk of it being eaten away in charges and therefore not going towards your lifestyle.

PHILIPPA: But is it as simple as if it’s a really high charge, that’s a bad thing? Because it depends what you’re getting for the money, doesn’t it?

FAITH: Exactly. I mean, there’s a value for money aspect, but I think certainly you should be able to pay well under 1% a year for your pension charges. But there are older forms of pensions that might be 1.5%, 2%, even 3%.

PHILIPPA: Yeah, considerably more.

FAITH: Exactly. It’s absolutely worth checking and considering moving, at the very least, looking at what you could pay elsewhere. Another thing to look at would be where you’re invested. Particularly if you’re quite far away from retirement, you’ve got many years to do.

PHILIPPA: Like Alex?

FAITH: Then you can afford to invest in higher risk investments with the potential for higher returns. Basically more shares in a company, less bonds. That split, it does depend a lot on how you intend to use your money in retirement. I know, Alex, you’re talking about people getting very concerned as they come up to retirement: “my balance has just gone down”. You might be concerned about how much your pension is worth on a particular day if you want to take a 25% tax-free lump sum. Or if you’re intending to use the money to hand it over to an insurance company to pay for what’s called an ‘annuity‘, which is when you give the insurance company a great big lump sum of money, and they, in return, dole you out an income.

PHILIPPA: Every year?

FAITH: Every month - for the rest of your life. So, it gives you the peace of mind that your income is going to continue. You won’t run out of money. But what it also means is sometimes, and they’ve improved recently, sometimes the rates aren’t particularly high. Also, most annuities, you just wave goodbye to that lump sum. All you’re going to get is the income. That’ll stop when you die. You can choose to have an income that might carry on paying out a certain amount to a spouse or dependent child afterwards.

On those things where you need your pension pot to be worth a certain amount at a particular point in time, then you might want to make sure that your investments have less risk in them coming up that date because you don’t want the value to suddenly fall. However, one of the other ways of taking income in retirement is when it’s called ‘drawdown‘, when you leave your money invested and you choose how much money you take out and when. That gives you a lot more flexibility. But there’s also the risk that if you take out too much too soon, or you take out a lot after markets have fallen, you could quite literally run out of money. It might not extend for the rest of your life. But with the investment option, you could be a long time retired.

PHILIPPA: Yes, more now than ever before.

Saving for a longer life

FAITH: Even if you wait until the state retirement age, you’re 66, 67. If you look at the stats, the Office for National Statistics (ONS) has a life expectancy calculator you can put in your age and gender. Average life expectancy, you’re going to be a good 20 years; but it could easily be 30, 35.

PHILIPPA: We talked about this in episode 26. That was all about the 100-year life with everyone living longer and how you’re going to finance your retirement with economist Andrew J. Scott.

FAITH: If you’re going to be living to 100, you don’t want to be in a situation at, say, 60, where you’ve taken all the risk out of your pension money. Because if it’s just sitting there at a flat level over 40 years, that value is going to disappear, be eaten away by inflation.

PHILIPPA: Yeah. I mean, risk really matters here. I think perhaps the most useful thing I ever heard in discussions on this podcast was this, if you’re 25 or really young and you’re far, far away from your pension, actually needing to take your pension, you really should be pushing out the risk. And I didn’t do that. And I do regret it, because I think actually, if I’d be more adventurous with risk at that stage, and really, what difference does it make because you got so far to go? My pension would be a lot bigger now than it was, than it is, or will be.

TIM: Studies show that we tend to overestimate the chance of our money going down when we’ve invested it. So one study I was involved in showed that on average, people thought that after investing money in the stock market for 10 years, there was still a 25% chance that the money would have gone. When the actual answer is closer to below 4%, and could even be quite a lot below that, especially if you’re young and you’ve got not just 10 years, but 20 or 30 years ahead of you, you really don’t need to be so worried about the short-term fluctuations.

PHILIPPA: Yeah. I mean, let’s not for a second suggest people should be foolhardy with their pensions. Absolutely not. That decision is a really big decision whatever age you are, clearly. But I hadn’t really thought about that, that when you’re really young, you can just be a bit more, a bit braver about it, can’t you?

TIM: One thing I heard that was really helpful for me was to think of the short-term volatility as like a price you have to pay, or like a fee you have to pay, for the long-term gains. So, every time you log on and you’re seeing it go up and down in that anxiety, that’s just a price you’re paying.

PHILIPPA: Perhaps the key lesson here is you need to monitor, don’t you?

FAITH: Absolutely. If you do it on a semi-regular basis, then you may have enough time to make changes.

PHILIPPA: Exactly.

FAITH: What you don’t want to do is wake up on your 67th birthday and suddenly go, “oh, my goodness, I haven’t saved anywhere near enough”. It’ll be a lot less painful if you can start many years earlier because those early contributions, signing up to a pension, staying auto-enrolled, not opting out at a young age, they’re the ones that have the most years to grow.

PHILIPPA: That’s great. Thank you very much. It’s such an interesting conversation. Really useful. Thank you.

ALEX: Thank you. That was great.

TIM: Thank you for having us.

FAITH: Hopefully, it has some productive points for people to grow their pensions and have a more comfortable retirement.

PHILIPPA: Join us next month. We’ll be discussing how to spot the signs of financial abuse. If you enjoyed this episode, please do give us a rate and a review. We always love to hear what you think, you know that. Don’t forget, you can watch us on YouTube, too. If you’re a PensionBee customer, you can listen to all the episodes in the PensionBee app. Just before we go, a last reminder, anything discussed on the podcast shouldn’t be regarded as financial or legal advice, and when investing, your capital’s at risk. Thank you for being with us.

Risk warning

As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
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