Blog
What happened at PensionBee in April and May 2019
We’re excited to announce some new and improved features at PensionBee. Here’s what we’ve been working on in April and May!

We’ve got some exciting updates to share with you, including a fresh look on our website and our rollout of new Simpler Annual Statements, which makes us the first pension provider to offer customers an easy to understand snapshot of their pension. Read on to learn what’s new at PensionBee and how we’re improving your pension experience.

We’ve adopted Simpler Annual Statements to make it even easier to manage your pension

Simpler Annual Statements

We want to give our customers complete transparency and control over their savings. Whether that’s by giving you full visibility of how your pension’s performing, or making our annual statements easier to understand – we’re on a mission to make pensions simple!

Our Simpler Annual Statements are designed to provide a short and clear overview of your pension. They’ll show you the total balance, how much you’ve contributed to your pension, the tax top ups you’ve received from HMRC and how much your employer has paid in, if applicable.

We’re pleased to be the first pension provider to adopt the new format, since it was announced by the government back in October. Minister for Pensions and Financial Inclusion, Guy Opperman said: “I am 11_personal_allowance_rate committed to simpler statements and am pleased to see PensionBee adopting the Simpler Annual Statement. I look forward to the rest of the industry doing the same thing in 2019.”

If you have a live balance and transferred your old pensions to PensionBee before the end of the 2018/19 tax year, (and haven’t transferred out or started withdrawing from your pension), you’ll be able to view your Simpler Annual Statement in your BeeHive.

We’ve refreshed our website to show you how PensionBee works, from consolidating to withdrawing your pension

How It Works update

We’re always working to bust jargon and demystify pensions, whether that’s through the articles in our Pensions Explained centre, our Pensions 101 videos over on YouTube, or explaining how pensions work right here on our website. We’ve recently updated our How It Works page to give you a simple and concise walkthrough of our service - our website is as easy and straightforward as it is to manage your pension with PensionBee!

Plus we’ve added new sections on combining your old pensions with PensionBee and making contributions to your new PensionBee plan, which sit alongside our page on how to withdraw your pension when it’s time to retire. Our site covers everything you need to know, from transferring your existing pensions over to us, to receiving tax top ups from HMRC, and even planning your retirement with our drawdown calculator.

We’ve been nominated… again!

We’re thrilled to announce that we’ve been nominated for Diversity and Inclusion Champion in the Computing Tech Marketing and Innovation Awards 2019! We’re incredibly proud of our diverse team, whose dedication, commitment, and insight make PensionBee such a wonderful and inclusive place to work.

We’ve also been nominated for Tech Company of the Year in the Evening Standard Business Awards 2019 - alongside Twitter, no less!

🏅We’re pleased to announce that PensionBee has been shortlisted for ‘Diversity and Inclusion Champion’ in the Computing Tech Marketing and Innovation Awards 2019 🏅 #pensions #fintech #awards #diversityandinclusion https://t.co/T7vKbLtNoB pic.twitter.com/lPCt83TdI5
— PensionBee (@pensionbee)

And that’s not all - PensionBee has also been nominated in the Investment Marketing and Innovation Awards 2019. We’re shortlisted for three awards: the Corporate Social Responsibility Award, Most Innovative Direct Consumer Proposition, and the Open Innovation Award. We’re proud to be bringing our company values of innovation and love to the pensions industry.

Plus, our CEO, Romi, has been nominated for no less than six accolades at the Women in Pensions Awards 2019, including Pensions Woman of the Year and Role Model of the Year. Congratulations to everyone who was nominated.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in June 2019
We were busy bees last month, working hard to bring exciting new features to your pension. Here’s what we were working on in June.

Summer is finally here and there’s a buzz in the air - and in our BeeHive! We were busy bees last month, working to bring exciting new features to your account as well as stacking up those award wins. Here’s what we got up to in June.

We’ve automated your tax top ups from HMRC

Automated tax top ups

We’ve recently made improvements to the way your tax top ups from HMRC are added to your account. Now, whenever you make a personal contribution to your pension, we’ll automatically add your _corporation_tax tax top ups from HMRC so you can see the funds in your account straightaway.

This means you’ll no longer need to wait eight weeks for these to credit your account, and will be able to see a more accurate view of your balance whenever you log into your BeeHive. Don’t forget, most savers can contribute £100 to their pension from a personal bank account, and get a £25 top up from HMRC, to a maximum of £40,000 in the current tax year.

We’re keeping your pension safe

New safety page

Keeping your savings safe is paramount to us at PensionBee, so we’ve updated our website to highlight the security procedures we use to protect your money. PensionBee is directly authorised and regulated by the Financial Conduct Authority, and we’re also a member of the Association of British Insurers, working on better standards in the pensions industry.

Plus, our pensions are managed by the world’s largest money managers – State Street Global Advisors, HSBC and BlackRock – so you know your money’s in experienced hands. They invest your money and your pension is kept completely separate from our own funds.

If our money managers fail, your pension will be protected by the Financial Services Compensation Scheme up to 10_personal_allowance_rate. We’ll also pursue any compensation on your behalf. Should PensionBee fail, your money manager will continue to invest your pension. We don’t manage your money, so your savings would be safe.

We protect your data with full encryption, secure data protection practices, and we will never share your personal information without your permission. You can find out more about our security policies on our website and our FAQs, or get in touch with your BeeKeeper if you have any questions.

The awards keep coming…

The awards keep coming

We’re pleased to announce that PensionBee was named ‘Diversity and Inclusion Champion’ at the Computing Tech Marketing & Innovation Awards, in recognition of our work campaigning for diversity and representation in the pensions industry.

We’re immensely proud that half of our team consists of women and we have around _higher_rate BME representation at PensionBee – an achievement that’s unheard of in our sector. We’re working hard to prove that pensions can be a good career for anyone looking to be on the cutting-edge of product development and innovation, while challenging the perceptions of what people in pensions should be.

We also won two awards at the Investment Marketing and Innovation Awards: ‘Most Innovative Direct Consumer Proposition’ and ‘Open Innovation’. The first accolade acknowledges our simple online user journey which has transformed pension transfer processes to give you complete control and clarity over your pension.

The second award recognises our innovative use of Open Banking in an industry that hasn’t changed or adapted with advances in technology in decades. We plan to share our APIs with even more banking marketplaces and aggregators in the near-future to put pensions back where they belong – at the forefront of your finances.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee revived Lynn’s pension savings
PensionBee customer and personal finance blogger, Mrs Mummypenny, describes how PensionBee helped her to get her pension savings back on track.

Personal finance blogger and mum of three Lynn was keen to start saving into her pension again after taking some time off work to set up her business. Lynn needed an easy, flexible self-employed pension as she entered her 40s.

PensionBee’s self-employed solution

Lynn consolidated her old pensions with PensionBee, finding our transfer process simple and painless. We just needed some basic details about her old pensions, like her provider name and policy number, and then we did all the work - no paperwork, no fuss.

One of the things I really love about PensionBee and being self-employed is that I’ve got flexibility to put whatever I choose into my pension each month.

Now, Lynn can make contributions into her pension straight through our app, with no minimum or fixed contribution amount. With a fluctuating self-employed income, this means that Lynn can save an amount that works for her each month, whether it’s £1000 or £100.

Achieving long-term financial goals

In previous jobs, Lynn didn’t opt in to her workplace pension scheme, a financial decision she regrets as she gets closer to retirement. Now that she’s saving into her PensionBee plan, Lynn feels reassured as she tracks the performance of her savings on the app.

It feels incredible to have that visibility. It gives me a sense of reassurance that I know exactly what’s going on with my money.

It’s always better to start saving for retirement early, but since transferring to PensionBee, Lynn finally feels in control of her pension savings. She’s reaching her financial goals and getting back on track for a comfortable retirement.

Find out what other PensionBee customers have to say over on our YouTube channel, or take a look at customer reviews on Trustpilot.

What happened at PensionBee in July 2019?
Summer is finally here! This month, we’ve been working to make managing your pension a sunny experience. Find out what we’ve been up to this July.

Whether you’re loving or loathing the heat, it’s safe to say that the ‘Great British Summer’ is finally here. In between the awards ceremonies and the sunshine, our team has been working hard to make managing your pension even easier. Here’s what we’ve been up to this July.

We’ve made it even easier to see your pension balance grow

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We’ve made a few changes to the ‘Balance’ tab in the BeeHive so it’s now even easier for you to understand your transactions. As part of this we’ve changed how your tax top ups are displayed so it’s more straightforward to see which tax top up relates to which contribution.

You’ll also be able to see more information on your rewards, from the name of the person you successfully referred to the corresponding tax top up. Remember, you can recommend PensionBee to your friends, and as soon as they successfully transfer a pension, we’ll automatically add £50 to your pension and £50 to theirs too (£40, plus a £10 tax top up). Full terms and conditions can be found on our website.

We’ve invested over half a billion pounds on your behalf

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We’re proud to announce that we have now surpassed _higher_rate_personal_savings_allowancem in pension money, with a further £400m on its way. That means you’ve trusted us with almost a billion pounds of your retirement savings!

Thanks to you, PensionBee has become a key challenger and disruptor in one of the oldest industries – in just a few years. We don’t take the trust you’ve placed in us lightly and will keep campaigning for change and listening to your feedback, so we can continue to bring you a leading pension product.

Our app’s just turned 1

App-y anniversary

Can you believe it’s already been a year since we launched our mobile app? The app was designed to help you to manage your pension with ease, with 24/7 access to your balance and the ability to view past performance and make contributions – all from the palm of your hand.

We’ve got lots of exciting updates planned over the next few months so watch this space. If you haven’t already, download the PensionBee app from the Apple App and Google Play Stores.

Don’t forget you can also see your PensionBee balance in some other leading money management apps including Starling, Yolt, Moneyhub, Money Dashboard and Emma.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2019
We were busy throughout August, working on new features to enhance your pensions experience. Here’s what we got up to

Summer might be winding down, but we’re as busy as ever! We’ve been working hard on more new features and continue to stack up those award nominations. Read on to find out what we got up to in August.

We’re enhancing our Analytics tab to make retirement planning better

We’re working on some updates to the Analytics tab in your BeeHive to to help our customers better plan for retirement. We’re building a new retirement planning tool to make it simpler to see how much money you’re likely to receive at retirement and how long your pension could last, based on your current contributions. The new calculator will let you know whether you’re on track or whether you’ll need to boost your savings to reach your long-term goals.

It can be tricky to figure out how much you need to save for retirement, which is where our handy tools come in to help make planning for your future straightforward and easy to understand. And remember, it’s never too late to start saving! If you’re in your 40s or your 50s, there’s still time to build a decent pension pot for a comfortable retirement.

PensionBee shortlisted for two Technology Product Awards 2019

We’re proud to announce that we’ve been shortlisted for two Technology Product Awards in 2019: ‘Most Innovative Use of AI / Automation - SMEs’ and ‘Technology Hero of the Year’, for our CTO, Jonathan Lister Parsons.

Innovation is one of our PensionBee values and we’re incredibly passionate about making use of exciting technology to create a seamless, modern pension service that serves our customers any time, any place. Our CTO Jonathan works tirelessly alongside the rest of our tech team to make your pensions experience simple and convenient.

We’ve also been shortlisted for a Schroders UK Platform Award in the ‘Leading Digital Platform’ category, an accolade we’re immensely proud to have won back in 2018.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2019
September is always a busy month for PensionBee. Read on to learn about the new features and updates that we’ve been working on this month.

We’ve been working hard this September to bring you some exciting new features, including a new retirement planning tool and improved withdrawals for over-55s. Read on to find out what we’ve been up to this month.

We’ve enhanced our ‘Analytics’ tab to give you a clearer picture of your pension situation, now and in the future

Analytics update

If you’ve logged into your BeeHive in the last few days you may have noticed the improvements we’ve made to the ‘Analytics’ tab. We’ve replaced your old performance chart with an interactive retirement planning tool, to help you better visualise the level of savings you might need for retirement.

Instead of focussing on past performance, your new retirement planning tool is forward looking, and helps you see how much you have now, compared to your target, at a glance. The new tool will let you know whether you’re on track for a comfortable retirement or whether you’ll need to boost your savings to reach your long-term goals.

There are three key elements to the new ‘Analytics’ tab:

  • Retirement Planner - a brand new tool that lets you see the level of savings you might need based on your long-term goals
  • Transfer and Contribution breakdown - a new snapshot of what’s in your pension pot, based on how much you’ve transferred, contributed and received from HMRC in the form of tax top ups
  • Past performance - a refresh of the old analytics chart that now simply shows the growth of your pension pot over time

We’ve increased the efficiency of withdrawals for over-55s

Withdrawals for over 55s

A few months ago we announced that whenever you make a contribution to your pension we will automatically add your _corporation_tax tax top ups from HMRC, so that you can see the funds reflected in your pension balance straightaway. We’ve now introduced the same improvement for withdrawals so instead of your money taking several weeks to reach your bank account, it will soon take a matter of days.

On average it will take around 10 working days for you to receive your money, as long as there are no issues verifying your bank details. Plus, if you’re making repeat withdrawals to the same bank account(s), you’ll now be able to select your bank details from a drop down menu without needing to input the same information each time.

Remember, you can only start withdrawing your pension after your 55th birthday, and therefore won’t be able to benefit from these new features until then.

Our CEO, Romi, is to help establish the government’s Pensions Dashboards

Pensions Dashboards

The way we manage our pensions is changing, with the government planning to introduce an online dashboard that lets you see all of your pensions together – from your old workplace pensions to the State Pension – in the next few years.

While the project is still in its infancy, last week it was announced that our CEO, Romi, would be joining the Pensions Dashboards IDG Steering Group alongside nine others from a diverse range of companies including Which? and Moneyhub. The group has been chosen to represent the interests of consumers, fintechs and the pensions sector, and will be working on the practicalities of establishing pensions dashboards services and making them available to the general public.

As you know, PensionBee is already successfully using technology to help customers like yourselves find and combine their pensions, giving Romi valuable insight into the process. Romi’s appointment will help ensure that consumers have a louder voice in the creation of pensions dashboards and that the end product delivers a service that’s fit for purpose.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How to set a good retirement goal in three easy steps
Find out how to take control of your retirement savings and set yourself a realistic goal in three easy steps.

Setting yourself a retirement goal is a great way to take control of your retirement planning. A realistic and achievable goal could help you see whether you’re on track to achieve the kind of retirement you want, and to encourage you to stay on track! Here are three easy steps to setting a good retirement goal.

1. Budget

Before you can start planning for your retirement, you’ll need to know what your finances look like in general. You’ll want to start with a budget, which will help you to see where you’re spending and where you can save. Begin by listing your essential monthly expenses, including rent or mortgage payments, bills, food, transport costs, and any other regular payments. You should also list any existing contributions you make into your savings accounts, pension, and other investments.

Next, make a record of all your non-essential purchases each month, like eating out and takeaways, new gadgets, subscriptions, and drinks at the weekend. You can find the cost of these expenses by checking your bank statements. Many modern banking accounts, like Monzo and Starling Bank, automatically categorise your payments, so it’s even easier to identify where you’re spending.

Once you’ve listed all of your expenses, it’s time to calculate your income. Subtract the cost of your monthly expenses from your monthly income to see what you have left at the end of the month. You might need to make some changes to your spending habits in order to save more into your pension. Consider which non-essential purchases you can cut back on or stop entirely; maybe you’re still paying for a subscription service you haven’t used in six months! Working out a healthy budget that works for you and your lifestyle will enable you to set a realistic retirement goal because you’ll be able to see what’s achievable for a comfortable retirement.

2. Think about the future you

Once you’ve set up a good budget, it’s time to start planning for the kind of retirement you want. Have a think about what sort of lifestyle you would like to have in your 60s, 70s, and 80s, and how much this is likely to cost you. In 2016/17, the average UK couple had an annual retirement income of £29,952, which covers all the essentials like a home and bills, as well as small luxuries like the occasional holiday.

It can sometimes be difficult to envision our lives in retirement, so start with the basics and think practically. Think about where you’ll live and what your day-to-day expenses are likely to be. Take a look at your budget to see how much you’re currently spending on food and transport, and consider how these habits might change in the future. For example, the cost of your weekly shop may reduce once your kids have moved out and you’re no longer preparing meals for a large family. Plus, you’re likely to be commuting less once you’ve retired! Remember to factor in the increasing cost of living, and think about your income streams. You might receive an income from your pension alongside other investments or a part-time job.

Once you’ve got a rough idea of your ideal retirement income, you can use our pension calculator to see how much you need to be saving in order to meet your goal. Our calculator will tell you whether you’re on track or whether you need to be saving more. You can adjust your retirement age and how much you’re contributing to land on a realistic target that you can work towards.

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3. Get on top of your pensions

After you’ve worked out how much you need to save in order to meet your retirement goals, you’ll need to start fortifying your savings. First, it’s a good idea to track down any old or lost pensions to see if you can boost your savings. Consider combining your old pensions as bringing all your pension savings together could make it easier to manage them. Plus, you might be able to save on fees which, left unchecked, might eat away at your old pots.

Check to make sure you’re enrolled on your workplace pension scheme, which is an easy way to top up your retirement savings. Contributions will be taken straight from your paycheck so you don’t have to worry about forgetting to save, plus employer contributions can boost your pot with free money!

Finally, consider saving any extra cash into your pension, for example after a bonus or inheritance. You can use our pension calculator to see how this can help your progress towards your retirement goal. Remember, most people are eligible for a _corporation_tax tax top up from HMRC on pension contributions, which can really help to build a solid pension pot.

We want to help you to make sense of pensions so we’ve put together our Pensions 101 series over on our YouTube channel to explain how pensions work and how to get on top of your retirement savings. Take a look and let us know your thoughts in the comments section.

What happened at PensionBee in October 2019?
This month, we’ve been actioning customer feedback to continue delivering a leading pension product. Here’s what we’ve been up to in October.

This month we’ve been reflecting on the feedback you give us, and how we can incorporate your ideas to continue delivering a leading pension product. Read on to find out what we’ve been up to in October and the changes we’ve made in response to our customers’ feedback.

Our approach to sustainability

Sustainability

Reducing our impact on the environment and investing responsibly are subjects that are close to all of our hearts and you can read more about sustainable investing in our blog. As our customers, we feel it’s important that you know what our approach to the environment is, and how we plan to campaign for the issues that matter to you most.

We believe pension providers have a key role to play in the transition from the carbon economy to one based on 100% renewable energy sources, and should promote positive climate change activities in the companies that your pension funds are invested in.

We’d love to hear your thoughts on this topic, and if you’ve got a question on the sustainability of your pension plan, we’ll put it directly to your money manager when we film your next plan update. Get in touch by emailing: engagement@pensionbee.com.

Your analytics chart is back

Analytics feedback

Following the launch of our new retirement planning tool, you asked us to bring back the old analytics chart, and we listened! To see the past performance and growth of your pension pot over time, simply log in to your BeeHive and click on the ‘Analytics’ tab, where you’ll find it below the new retirement planner and transfer and contribution breakdown chart.

We’re speaking out about slow pension transfer times

Slow pension transfers

Last week the Telegraph and the Sun published our analysis of more than 50,000 pension transfers, looking at the fastest and slowest providers. There was a huge variation between firms, with some taking just 12 days to transfer a pension, and the worst taking an unbelievable 404 days.

Outdated legislation from 1993 allows pension providers to hold your savings hostage for up to six months before honouring your wishes and completing a pension transfer. We know this can be incredibly frustrating for our customers, which is why we’re renewing our campaign for a pension switch guarantee.

Thankfully lots of things have changed in the past 26 years, and it’s time for pensions to be brought into the 21st century. We’re calling on the government to create new legislation that will allow savers to easily and safely change their pension provider, in the same way we can change our bank or energy provider in a set number of days.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in November 2019
As things start to wind down for the festive season, there’s been no let-up at PensionBee. Here’s what we’ve been up to in November.

As things start to wind down for the festive season, there’s been no let-up at PensionBee. From hosting our first ever hackathon event, to putting the hard questions to your money managers on your behalf, read on to find out what we got up to in November…

How we’re engaging your money managers on sustainability

Sustainability

Last month, we discussed our approach to sustainability and why we believe pension providers have a key role to play in the transition from the carbon economy to one based on 10_personal_allowance_rate renewable energy sources. In the weeks since, we’ve continued to put pressure on your money managers to answer your questions about the inclusion of certain companies, both in your quarterly plan update videos and also in writing.

Our CEO, Romi, recently wrote an open letter to Sacha Sadan, Director of Corporate Governance at Legal & General, querying Shell’s inclusion in the Future World Plan. While Legal & General are yet to publicly respond in full, they told the Guardian that they believe the oil company could do more and they were pushing for greater transparency on how Shell’s production plans aligned with the Paris agreement. We’ll let you know once we hear more, but in the meantime you can read Romi’s letter in full and stay up to date with the latest news in on sustainability.

Introducing Scam Man & Robbin’

Scam Man and Robbin

At the end of November we held our eagerly anticipated Pension Scams Hackathon event which brought together some of the most innovative “pentech” (pension technology) companies in the UK, and challenged them to work together to create a concept for an online game that increases awareness of pension scams.

Cross-company teams from PensionBee, Nutmeg, AgeWage and Smart Pension had just six hours to deliver the concept for a game which met three assessment criteria: virality, engagement and relevance. At the end of the day, concepts were judged by three pensions industry experts: Michelle Cracknell CBE, Non-Executive Director at PensionBee and former CEO of the Pensions Advisory Service; Margaret Snowdon OBE, President of the Pensions Administration Standards Association and Chairman of the Pension Scams Industry Group; and Stephanie Baxter, Deputy Personal Finance Editor at The Telegraph.

The winning concept, ingeniously called Scam Man & Robbin’, casts the player in the role of vigilante ‘Scam Man’, who’s main objective is to protect people’s pensions, blowing the whistle on anything he thinks could be a scam.

Inspired by one of the world’s most-loved superheroes, Scam Man & Robbin’ aims to challenge common misconceptions which may initially seem positive about a pension scheme, such as guaranteed high returns or a friend’s recommendation, but may in fact be the hallmarks of a scam.

We’re excited to start working on the game, and you can expect to see Scam Man & Robbin’ sometime in early 2020.

We’re ending the year on a high

Award winners

Last week PensionBee was named ‘Online Business of the Year’ at the Growing Business Awards, which celebrated the strength, vision and resilience of fast-growing SMEs and entrepreneurs.

The judges praised us for being ‘ahead of the curve’ and highly aware of our ‘social responsibility to grow sustainably and maintain a high level of service and innovation’.

We’re also thrilled to announce that our CEO, Romi, was named ‘Entrepreneur of the Year’ at the 2019 City AM Awards earlier in November, seeing off stiff competition from business leaders in industries as diverse as fintech and medical services to energy and manufacturing.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in 2019
2019 was a big year for us at PensionBee, filled with innovation, improvements, and lots of award wins! Here’s what we achieved last year - bring on 2020!

This article was last updated on 13/12/2022

2019 was a big year for PensionBee: we launched a bunch of new features, made some important product improvements, and celebrated a ton of award and industry wins! Here are some of our highlights from last year.

We launched some new features

Product features

Back in January, we launched three new pension plans: our Shariah, Preserve, and 4Plus plans. These plans offer specific investment approaches that could be suitable for different investment goals. For instance, our Shariah Plan invests your money in accordance with Islamic principles on finance, which may make it suitable for anyone looking to invest more responsibly. Our Preserve Plan reduces risk in order to preserve your savings as you approach retirement age.

In December 2022, we launched our new-look “Refer a Friend scheme“ which makes it even easier to refer your friends via our web and mobile apps. Remember, you’ll get a £100 (£80 from PensionBee and £20 tax relief from HMRC) added to your pot for each friend that opens an account with us and adds £100 or more to it. And with up to 50 friends you can refer, you could earn up to _starting_rates_for_savings_income in pension contributions!

And we improved some existing ones

Improvements

This past year, we’ve also made some significant product improvements, including introducing a new retirement planner that lets you see the level of savings you might need based on your long-term goals. We also made it easier for you to see how much you’ve transferred and contributed to your pension pot, and how much you’ve received from HMRC in the form of tax top ups, and how your pot has grown over time.

We also became the first pension provider to adopt the new Simpler Annual Statement. The Simpler Annual Statement is designed to help consumers understand and compare their pension pots with different providers more easily, including clear and simple information on pension charges.

We’ve been celebrating our wins

2019 saw us win a slew of awards alongside a heap of nominations recognising our product innovation, dedication to customer service, and commitment to an inclusive and diverse workplace.

It’s not just trophies that we’ve been celebrating, though. We’re so grateful to all the support and feedback that we’ve received from our customers this past year, which has enabled us to consistently improve our product, expand our team and office, and continue to push the pensions industry into the 21st century (and a new decade!) Halfway through 2019, we reached _higher_rate_personal_savings_allowance million in assets under administration and received our 1,000th Trustpilot review! As always, a huge thank you to our wonderful customers for trusting us to make pensions simple and engaging.

2020 has been no less busy so far, as our team has been hard at work pushing out a new look and getting stuck into a new year of pensions innovation, love, and hard work. Keep an eye out for our billboards that have just been unveiled across the country and let us know what you think on social media! We can’t wait to see what this next year will bring.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in January 2020
We’ve been working hard to banish the January blues and kick off 2020 with a bang. Here’s what we’ve been up to in January.

We’ve been working hard to banish the January blues and help the nation get their pensions back on track. From unveiling our bee-eautiful new logo to advertising PensionBee to commuters up and down the country, we’ve started as we mean to go on, kicking off 2020 (and the new decade) with a bang! Read on to find out what we’ve been up to in January.

We’re taking a more transparent approach to pensions investments

Transparency

In early January, we surveyed close to 2,000 customers in our Tailored Plan about their views on sustainability in the context of profitability. The aim was to understand how you, our customers, want your money invested with PensionBee and to what extent you want us to take the social outcomes created by companies into consideration in the investment process.

One of our core ambitions as a pension provider is to lead the pensions industry to a better place than where we found it, which means investing sustainably and helping you to plan for a happy retirement are a key focus.

Over the coming weeks and months, we’ll be considering your responses and exploring potential changes to our investment offering in light of this. As always, we’d love to hear your thoughts on the matter: you can get in touch by emailing engagement@pensionbee.com. Thanks to everyone who took part in the survey. To learn more about the results, read our summary here.

Introducing our brand new logo

New logo

At the beginning of the year we unveiled our new logo and brand refresh, to better reflect our identity and values. We believe bees evoke thoughts of happiness, warmth and hard work, and a stronger emphasis on the ‘bee’ puts our values of love and quality right at the center of our brand.

The redesign follows our fifth birthday in December, and marks our transition from young startup to a leading online pension provider. In the past five years our offering has evolved from a core pension consolidation service to a full service pension provider, providing hassle-free contributions and withdrawals, planning tools and responsible investing. Our new logo is a clearer representation of the mature brand PensionBee is today, without losing the playful tone you’ve come to expect from us.

We’ve been making a buzz at commuter stations across the UK

Billboards

If you travel to work via National Rail it’s likely you’ll have seen some of the thousands of billboards we’ve placed in commuter stations across the UK. 2020 will be a big year of growth for us with more billboards, TV and radio than ever before so watch this space!

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in February 2020
Last month we worked hard on exciting improvements and updates, thanks to the feedback of our customers. Read on to find out what we got up to in February.

Last month we worked hard behind the scenes enlisting the help of you, our beloved customers, to give us your feedback on everything from our plans to our app. We’ll have lots of exciting announcements to share with you in the coming months, but for now read on to find out what we got up to in February.

We’re making improvements to our app

App updates

Since the start of the year, we’ve been working on regular app releases as part of our ongoing efforts to bring you a leading pension product. From reducing loading times to fixing those niggling little things you may not have even noticed, we’re continually enhancing our app to make it even easier for you to manage your pension.

This month we’ll be focussing our efforts on improving the way you pay money into your pension, and would like to thank the customers who’ve kindly volunteered to give us feedback. We’re working towards establishing a customer testing group to participate in surveys, focus groups, prototype testing and much more, so watch this space!

Why our values are at the heart of everything we do

PensionBee Values

At PensionBee we bring our values of simplicity, honesty, quality, innovation, and love to life by thinking about our customers, our local community and the planet in everything we do. We believe pensions are for everyone, and one of the things we’re most passionate about is achieving wider representation in the pensions industry.

In February we became an accredited Living Wage Employer, which means we have solidified our commitment to paying our staff the London Living Wage. The Living Wage is a set amount calculated annually by the Resolution Foundation, based on the best available evidence about living standards in the UK.

We’re proud to be an equal opportunity employer, that’s committed to improving gender diversity and paying our staff a fair wage so they too can look forward to a happy retirement.

PensionBee scoops three Boring Money Awards

We were recognised at the Boring Money Best Buys 2020 Awards in three categories: ‘DIY Pensions’, ‘Beginner investors’ and ‘Sustainable investors’. We’re thrilled to be named as one of the best providers of online investing services based on everything from our call response times and communications to our customer reviews.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in March 2020
March was a strange and difficult month for the nation, but it’s been business as usual here at PensionBee. Read on to find out what we got up to in March.

Throughout March we worked hard to ensure that we’ve been on hand to support you just as we normally would, while also transitioning to remote working to protect our colleagues and the wider community.

Several of our customers have been in touch via phone, email, live chat and social media in the past month to share their views on the current situation and ask questions about their pensions. We’re always here to help and welcome your feedback so if you have any comments, queries or concerns don’t hesitate to get in touch. We’re available via the usual contact methods, and our opening hours remain the same.

While it may have been unsettling to see fluctuations in your balance during the past month, as long-term investors we have to take the rough with the smooth, and be patient during the downturns. It’s important to remember now more than ever, that downturns don’t last forever and markets and pension balances will eventually recover.

Whatever’s going on in the world around us, we’re committed to bringing you a leading pension product. Read on to find out about the projects and initiatives we worked on last month.

We’re launching a fossil fuel free pension later this year

Illustration of several people protesting an oil rig

In March, we announced our plans to launch the UK’s first mainstream fossil fuel free fund, in partnership with Legal & General. We came to this decision after surveying customers in our Future World Plan, who told us that they wanted the option of completely excluding oil from their pensions – even if that meant a potential reduction in profitability.

We strongly believe that everyone should have control over where their money’s invested, and are proud to be the first provider to offer a fund like this. With your help, we want to shape the future of sustainable pensions, giving savers the option of using their investments to transform the world they live in for the better of the planet, society and their retirement.

It’s almost the end of the current tax year...

Screenshots of PensionBee's contribution process

That means you only have a few days left to use up any unused allowance for the 2019/2020 tax year (up to 100% of your earnings, to a limit of £40,000 for most people). You can also carry forward unused allowances from the previous three years.

Most basic rate taxpayers will automatically get a 25% tax top up on all of their personal pension contributions, while higher rate taxpayers can claim a further 25% through their Self-Assessment tax returns, and top rate taxpayers can claim an additional 31%.

If you would like to make an additional lump sum contribution, then it would make sense to do this by bank transfer so as not to miss the 5 April deadline.

Your bank might take some days to process your payments so if you’d like your contribution to reach your pension by 5 April, don’t leave it until the last minute.

We’re finalists for two UK Pensions Awards and two European Pensions Awards

PensionBee has been shortlisted in two categories at this year’s UK Pensions Awards: ‘DC Pension Provider of the Year’ and ‘Diversity and Inclusion Excellence’.

We’ve also been shortlisted for two awards at the 2020 European Pension Awards: the ‘European Pensions Innovation Award’ and the ‘Diversity Award’.

We’re also pleased to announce that our CEO, Romi, has been named as a “Standout 35 Winner” in the 2019 Innovate Finance Women in FinTech Powerlist.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in April 2020
April was a month of pension innovation here at PensionBee. Read on to find out about some of the new initiatives we’ve been working on.

We’re delighted to share some of the new initiatives we’ve been working on recently. From continuing to set the standard on how pension providers communicate with their customers, to launching our very own computer game to tackle pension scams, read on to find out why April was a month of pension innovation.

We’ve added pounds and pence charging to our Simpler Annual Statements

Several stacks of coins increasing in height from left to right with a clock in the background

Last year we were proud to be the first pension provider to adopt the new Simpler Annual Statement template for most customers, which provides a short and clear overview of your pension. At the time, Pensions Minister Guy Opperman remarked: “I am 110 per cent committed to simpler statements and am pleased to see PensionBee adopting the simpler annual statement. I look forward to the rest of industry doing the same thing in 2019”.

In an effort to simplify your annual statements further, for 2020 we’ve displayed all charges in pounds and pence, and are again the first provider to do so.

It’s our goal to make pensions as simple as possible, and providing complete transparency on how your plan is performing, and how much you’re paying in fees, are central to this.

We encourage you to read your Simpler Annual Statement and use it to compare fees across all of your old pensions. A fee saving of just 1% per year could increase a pension’s value by close to _higher_rate over the long-term.

One of the easiest ways to control how much you spend in fees is to consolidate your old pensions into one pot. And, with two bank holidays coming up this May, there’s no better time to look for any old pension paperwork and track down lost pensions.

Introducing Scam Man & Robbin’, the pension scams game

Retro-style logo that says Scam Man and Robbin’

We’ve brought together brilliant minds from the pensions technology sector to tackle the online problem of pension scams, which have increased since the onset of coronavirus. Alongside technology partner, JMAN Group, we’ve developed a five-minute online game that educates consumers about pension scams.

Last month, we were thrilled to announce the launch of Scam Man & Robbin’, casting the player in the role of ‘Scam Man’, a vigilante whose main objective is to protect people’s pensions from scams. Scam Man must correctly identify six of the most common pension scams by shining his torch on them to destroy them, as well as collecting six corresponding bonuses that can help protect savers’ pensions.

Visit scam-man.com to play and learn more about how to protect you and your loved ones from pension scams. As always, we’d love to hear your feedback, so don’t forget to tweet us your thoughts along with your high score!

We’ve partnered with Lumio

Lumio logo

In April, we announced a partnership with Lumio, a money management app that helps you maximise your savings. PensionBee customers can now see their pension balance from within the Lumio app.

This partnership is another great example of how Open Banking can help you take control of your finances, by displaying your tomorrow money alongside your today money. Don’t forget, you can also integrate PensionBee into your Starling, Yolt, Moneyhub, Money Dashboard and Emma apps.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in May 2020
Last month we worked on incorporating your feedback into our product roadmap. Read on to find out what we achieved in May.

Last month we focussed our efforts on incorporating your feedback into our product roadmap, planning all of the exciting projects we’ll be working on for the rest of the year. From the launch of our fossil-fuel free fund this summer to new initiatives to help the self-employed and over 55s make the most of their savings, we can’t wait to share our latest innovations with you over the coming months.

In the meantime, read on to find out what we achieved in May and learn how you can get involved to help us raise awareness of pension scams.

We’re making improvements to our app

App improvements

Last month, we made some updates to the infrastructure of our app to ensure it runs as smoothly as possible. We also updated the ‘Resources’ section, which is where you’ll find lots of useful information about your pension, from your annual statement to quarterly performance updates. In addition, we’ve made some improvements to the way contributions are set up, making it even easier for you to top up your pension in a few clicks. You can keep up-to-date with our latest app releases by following us on Twitter.

We’ve received over 2,000 reviews on Trustpilot

Trustpilot reviews

This time last year we were thrilled to announce that we’d reached 1,000 reviews on Trustpilot and this May we reached another milestone, receiving our 2,000th review.

We’re delighted to further cement our position as a leading pension provider, and will continue to work hard to maintain the trust you’ve placed in us, through the coronavirus crisis and beyond.

We want to hear from you!

Customer feedback

We’re always looking to hear from our customers so we can find out what you think about everything from your PensionBee experience through to the things that motivate you to take control of your finances. We’re offering a £50 Amazon voucher or £50 pension contribution to anyone selected to participate in a 30-60 minute phone interview.

Following the launch of Scam Man & Robbin’, our online game that educates savers about pension scams, we’re looking to find out if any of our customers have ever been approached by a pension scammer. We hope to build case studies that we can share with the national media, so we can increase awareness of scams among the general public and prevent people from losing their hard-earned savings. Separately, we’re also keen to hear from savers aged 55-70 who have experiences of struggling with debt.

If you’d like to share your story with us, and would be happy for your name and photograph to be printed in a national newspaper (such as The Times or The Sun), please get in touch by emailing engagement@pensionbee.com with a summary of your experience.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

How PensionBee helps our customers be Pension Confident
Take a look behind the scenes at our new Pension Confident campaign and meet our featured PensionBee customers.

At PensionBee, we want our customers to be pension confident! We’re always innovating, to create a pension product that’s not only simple to use and meets our customers’ needs, but makes them feel on top of their retirement plans. Today we’ve launched a new brand campaign to highlight how we’re helping savers be pension confident. Read on to find out more about our Pension Confident campaign and the wonderful customers who’ve shared their experiences of being with PensionBee.

What it means to be Pension Confident

Pension Confident

Having multiple pensions dotted around can cause anxiety and stress when it comes to sorting your retirement savings. With our app and our handy online tools, like our pension calculator, we’re making it simple to manage your pension savings.

Juan, 51, joined PensionBee back in 2016. Juan runs his own PR company and needed a modern way to manage his pensions. “It’s the easiest way to deal with your money without the headaches of dealing with the traditional, old-style pension providers,” he says.

We want to help our customers go beyond ticking pensions off the ‘to-do’ list, and help our customers feel confident about both their savings and their retirement. We know that life doesn’t stop at age 55 and we’re proud to have created a product that enables our customers to feel excited about their retirement plans. Juan says, “I don’t plan a traditional retirement. I think I’ll still be doing some work in my late 60s and early 70s.”

Juan appreciates being able to easily manage his savings as he approaches retirement, as he’s able to change how he manages and accesses his money as his circumstances change. With our flexible drawdown, our customers can plan a retirement that makes them look forward to the future.

From pension mess to pension confident

Pension Confident

Mum of three, Lynn Beattie, 42, runs MrsMummypenny, a personal finance blog, and needed an easy, flexible self-employed pension as she entered her 40s. She says, “My pension situation before I joined PensionBee was a complete mess.”

Priya Kanabar, 31, is a childminder and fitness instructor, with little spare time to spend sorting out pensions. After starting her business a few years ago, she realised that she needed to get her pension in order. “I had no idea where to start,” she says. “So I had no pension.”

With flexible one-off and recurring contribution options and no minimum contribution amounts, PensionBee provides peace of mind for self-employed savers. After bringing all her pensions into one place, Priya feels like “this whole weight is lifted off my shoulders, and that makes me feel very confident.”

PensionBee helped Lynn to bring all her old pensions into one place, where she can see how much her savings are worth, and calculate how much she needs to save for a comfortable retirement. Lynn says, “I’m looking forward to when I’m actually going to retire. PensionBee has just helped me to feel more confident.”

Finding pension confidence with PensionBee

PensionBee customer Nana

We’ve taken on board feedback from our customers and developed useful features to help you enjoy managing your pension money, at every step of your saving journey. From our pension calculator to our drawdown calculator, to flexible contributions, and investment plans to suit every savings need, we’re constantly striving to create a product that makes all of our customers feel pension confident.

Nana, 53, is a taxi driver who signed up for PensionBee in 2019 after seeing an ad. He loves using the PensionBee app, saying, “I have the app on my phone. You can assess it 24/7 and everything is transparent. I can log in and see my pension increasing every month.”

Our Pension Confident customers enjoy using PensionBee to plan and save for their future. Most of all, they appreciate the human support provided by their personal BeeKeeper. Our BeeKeepers are on hand to help you with any queries and to track the progress of any pension transfers. Priya says, “The thing I love most about PensionBee is the support. There’s never a time where you think, ‘I don’t know what’s going on.’”

We believe that everyone can become pension confident, and we’re proud to help our customers become excited about their pension savings, and their retirement plans. Nana says, “I can see that the future looks great for me. PensionBee has made me confident.”

Watch our Pension Confident customers share their experiences with PensionBee in the video below.

You can hear more from our Pension Confident customers over on our YouTube channel. Let us know how PensionBee helps you feel Pension Confident by leaving a comment or getting in touch on Twitter!

Risk warning
As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

What happened at PensionBee in June 2020
This June, we’ve been working to promote diversity and inclusion within financial services, as well as some exciting updates for our customers. Read on to find out what we were up to last month.

This June, we’ve spent a lot of time thinking about how we can promote diversity in response to the Black Lives Matter protests that have been taking place around the world. At PensionBee we believe our diversity is one of our biggest strengths and are incredibly proud to have achieved gender parity, and around _higher_rate ethnic minority representation, which is unheard of in the pensions and wider financial services industry.

We believe we have a responsibility to speak out against racism and fight for race equality at every opportunity, and encourage our peers to help us make the sector more representative of society and you, our wonderful customers. Over the coming weeks, we’ll announce the longer-term steps we’d like to take to address this issue and, as always, we’ll invite you to share your views.

For now, read on to find out what else we were working on in June.

Yolt customers can now see their PensionBee transaction history within the Yolt app

Yolt integration

We’ve recently enhanced our 2-way API integration with Yolt, the free app that lets you do more with your money. PensionBee customers can now see their pension transaction history within the Yolt app, making it even easier for you to keep track of your saving.

Thanks to Yolt you can have all of your financial information in one secure place, giving you a clear view of your tomorrow money alongside your today money.

Yolt gives you more control over your money, enabling you to stay on top of your finances and make smarter choices so you can look forward to a happy retirement. Click here to find out more.

We’re finalists for two Diversity in Finance Awards

Diversity in Finance Awards

We’re delighted to announce that PensionBee has been shortlisted in two categories at the FT Adviser Diversity in Finance Awards: ‘Employer of the Year’ and ‘Diversity Marketing & Recruitment Campaign of the Year’. These nominations recognise our commitment to achieving wider representation in the pensions industry by campaigning for change and challenging the stereotypes that you need to look a certain way to succeed, whether that be a prescribed gender, age or ethnicity.

Earlier this month we also learned that our CEO, Romi, had been named in IndustryWired’s list of ‘top 10 ingenious women in European fintech’. Selected for her efforts shaping the industry and paving the way for women across the world, Romi features alongside Anne Boden, CEO of Starling Bank and Meri Williams, former CTO of Monzo Bank among others.

Join our PensionBee user community

PensionBee HoneyMaker

We’re always trying to improve your experience so we can continue to bring you a leading pension product, but we can’t do it alone! We’re looking for volunteers to help provide feedback on everything from exciting new products to existing features. If you’d like to participate in surveys, focus groups, prototype testing and much more, you can become a PensionBee HoneyMaker.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in July 2020
July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. Read on to find out what we got up to last month.

July was another busy month at PensionBee HQ, which saw us introduce a host of brand new product features to help even more of our customers achieve their savings goals. We’re passionate about making pensions simple so that everyone can look forward to a happy retirement, but as our recent research suggests, increasingly the over 55s need additional guidance to ensure they’re in the most suitable investment products for their retirement needs. Read on to learn more about how we’re already acting on our findings, and discover the new innovations that took place in July.

We’ve made it even easier for you to save for a happy retirement

Contribution improvements

Over the past couple of months we’ve been working hard to incorporate your feedback and simplify the process of making contributions to your pension. If you’re the director of a limited company, it’s now much more straightforward to add a contribution from your business, and you can add as many contributors and employers as you wish.

We’re also making it easier to keep track of your savings by showing you how much you’ve added to your pension during the current tax year. The next time you log into the BeeHive via our website, head to the ‘Contributions’ tab to see how much you’ve saved - if you’re an app user you’ll be able to see this new feature very soon! Don’t forget, if you’re below your savings target you can set up a contribution to your pension via bank transfer in a few clicks.

We’ve teamed up with Legal & General to offer pension annuities

Pension annuities

We’re pleased to announce that we’ve partnered with Legal & General to introduce pension annuities to our customers aged 55 and over. A pension annuity can pay you a guaranteed income for the rest of your life, and you can choose to use some or all of your pension savings to buy an annuity when you retire.

An annuity is just one of the options open to savers upon retirement, alongside drawdown which lets you access your pension savings whenever you need to, while keeping the rest of your savings invested in a way that’s specially designed to provide an ongoing retirement income.

Visit our new pension annuities page to learn more and find out how you can get the best rate.

We want to help savers over 55 better manage and spend their pensions

In July we launched a new research report, looking at the experiences of people drawing down their pensions in the UK. After surveying almost 1,000 savers aged 55-70, who were either making plans to access their pension or were at the point of withdrawing, we learned that they faced three common challenges.

The coronavirus pandemic has made decisions about accessing pensions harder, with savers feeling more worried. For many, pensions have become disconnected from retirement, leading savers to access their pension early – paying too much tax and losing out on potential returns. We discovered that a desire for control can prompt a withdrawal, with savers often moving their money to a savings account or other investments.

In the coming months we’ll be exploring ways we can help this group of savers better manage and spend their pensions in retirement so look out for lots of content and some exciting innovations. In the meantime you can read our full report here.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in August 2020
August was a busy month at PensionBee HQ, where we rolled out our new Pension Confident ads and launched a shiny new homepage. Read on to find out what we were up to last month.

August was a busy month at PensionBee HQ, where we celebrated not one but two awards nominations! We also launched a shiny new homepage, showcasing the four customers who feature in our new Pension Confident ads, to coincide with the campaign’s roll out on billboards and bus shelters across the country. Read on to find out what else we were working on in August.

We’re helping savers across the UK be Pension Confident

Our Pension Confident ads

In the past few weeks you may have spotted our new Pension Confident TV ads featuring four of our lovely customers: Lynn, Juan, Priya and Nana. We’ve just extended the campaign to thousands of bus shelters and billboards across the country, so if you haven’t seen them yet, chances are you will in the coming weeks. If you spot one of our ads next time you’re using public transport, don’t forget to tweet us a picture!

We’re finalists at the 2020 WSB Awards

WSB Awards 2020

We’re delighted to announce that PensionBee is a finalist in the ‘Pension Provider of the Year’ category at the Professional Pensions Workplace Savings and Benefits Awards, which recognise the best pension and benefit providers in the UK.

We’ve also been shortlisted for BusinessCloud’s ‘100 FinTech Disrupters’, a ranking of the UK’s most exciting fintech companies, for the second year in a row. The winners will be determined by a combination of reader votes and selections from an expert judging panel.

We want to hear from you!

Share your views

We’re always keen to hear from our customers so we can learn from your experiences, and this month we’re looking to hear from mothers aged 35-44 who are passionate about the environment, and would be happy to take part in a focus group with one of our partners, ShareAction.

ShareAction is a registered charity that promotes responsible investment and aims to improve corporate behaviour on environmental, social and governance issues. If you’d be interested in sharing your views, please get in touch by emailing engagement@pensionbee.com.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

What happened at PensionBee in September 2020
September is always busy at PensionBee HQ and this past month hasn’t disappointed, with app updates and award wins. Read on to find out what we were up to in September.

September is always busy at PensionBee HQ and this past month hasn’t disappointed. In early September, we were delighted to announce that we surpassed a significant milestone – we now administer over £1bn of pension savings on your behalf. Thank you for entrusting us with your hard-earned savings and inspiring us to continue delivering a leading pension product!

As we look towards the end of the year, there’ll be some exciting announcements about our Fossil Fuel Free Plan, as well as a host of other new initiatives and product improvements coming down the line.

For now, read on to find out what else we worked on in September.

We made some changes to the way you can set up employer contributions

Employer contributions update

Over the past few months we’ve highlighted the changes we’ve made to simplify the process of making contributions to your pension, enabling you to add as many contributors and employers as you wish. We’ve now taken it one step further, making it even easier for employers to pay into your pension.

You can now make arrangements for your employer to pay into your PensionBee pension, without them needing to confirm the amount or regularity of the contributions in advance. As part of the new process we’ll ask you to confirm your eligibility for tax relief, as your employer can now make both employer and member (employee) contributions into your pension. For the member contribution, we’ll claim a _corporation_tax tax top up from HMRC on your behalf.

Simply follow the process of adding a new contribution in your BeeHive if you’d like to set up this arrangement, and your employer will be emailed some instructions to follow.

We celebrated our busiest month for award wins yet

September award wins

We’re thrilled to announce that in September, PensionBee was named ‘Employer of the Year’ at the FT Adviser Diversity in Finance Awards. We’re especially proud to win this award in recognition of our policies and initiatives that encourage diversity in the workplace, and intend to keep campaigning for wider representation in the pensions industry.

PensionBee has also won the award for ‘Pensions Innovation’ at the inaugural Finder Investing & Saving Innovation Awards, which celebrated the most innovative providers across the areas of saving, stocks and shares ISAs, pensions, share dealing, and CFD and forex trading.

We’re pleased to have also been named in the ‘FinTech50 2020’ list of 50 European fintechs to watch, for the third year in a row, and ranked number 38 in BusinessCloud’s list of ‘100 FinTech Disrupters‘ for 2020. The winners were determined by a combination of 5,000 reader votes and an independent judging panel, so if you voted for PensionBee, we thank you!

Last but not least, our founders, Romi and Jonathan, were featured in Business Leader Magazine’s list of ‘Top 32 Fintech Leaders‘.

Our CTO, Jonathan, discussed how we’re revolutionising pensions with technology

Jonathan on Digital Innovation Chat

Hear our CTO, Jonathan Lister Parsons, discussing the technology behind PensionBee’s mobile app and the impact of coronavirus on the pensions industry on Cleevio’s Digital Innovation Chat podcast.

Keep an eye out for our next update on our blog. We’re always working on new features to make our customers happy, so if you have any ideas or suggestions, please let us know in the comments section or over on social media, and we’ll feed it back to the team.

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E38: How to shift careers with Hannah Martin, Suzanne Noble, and Anindya Bhattacharyya

27
Apr 2025

The following is a transcript of our monthly podcast, The Pension Confident Podcast. Listen to episode 38 or scroll on to read the conversation.

Takeaways from this episode

  • Career change is increasingly common - societal shifts and evolving job markets are leading more people to consider and make significant career transitions.
  • Transferable skills are key - identifying and leveraging existing skills can smooth the transition into a new field, even if the industries seem vastly different.
  • Age presents both challenges and opportunities - while older career changers might face biases, their accumulated experience and soft skills are highly valuable.
  • Thorough financial planning is non-negotiable - carefully assessing affordability, budgeting, and understanding long-term financial implications are critical steps.
  • Exploration and self-reflection are vital - considering personal interests, values, and even pastimes can uncover unexpected and fulfilling career possibilities.
  • Taking action, even small steps, builds momentum - overcoming inertia and actively exploring options is crucial for turning the desire for change into reality.

PHILIPPA: Hi, welcome back. Were you at work today? How was it? Same old, same old? Well, maybe it’s time for a change. Maybe it’s time to do something completely new. Work is work, right? We all have good days and bad days. But if you’re stuck in a job that bores you, or you’ve hit your earnings ceiling, or you can’t work as flexibly, maybe, as you’d like - you don’t have to sit there and take it.

Since the [COVID-19] pandemic, about four million Brits have already taken that leap: they’ve changed careers. And with [artificial intelligence] (AI) putting some jobs at risk, another 285,000 people might have to make that switch as soon as 2030. Now, of course, changing careers, it’s a big step. Especially if you’ve spent years in one industry. Where can you find tools and guidance to help you? And, because we always want you to be thinking about your financial future, how can you keep your money on track?

I’m Philippa Lamb, and if you haven’t already subscribed to The Pension Confident Podcast - why not click right now so you never miss an episode? We’re talking about career change. Here with me, I have Suzanne Noble, she’s the Co-Founder of the Startup School for Seniors. Hannah Martin is here, too. She’s the Founder of the Talented Ladies Club. And from PensionBee this time, we have Senior Software Engineer, Anindya Bhattacharyya - better known as Bat. Hello, everyone.

BAT: Hi there.

HANNAH: Hello.

SUZANNE: Hello.

PHILIPPA: Here’s the usual disclaimer before we start. Please do remember, anything discussed on the podcast shouldn’t be regarded as financial advice or legal advice. And when investing, your capital is at risk.

What would your instant career swap be?

PHILIPPA: Now look, I want to ask all of you, if you had the chance to swap careers right now, no retraining required, what would your dream job be?

SUZANNE: I’d be a travel blogger.

PHILIPPA: Would you?

SUZANNE: Yes.

PHILIPPA: Yeah, that’s quite a tempting thought, isn’t it? Being paid -

SUZANNE: - just being paid to travel. That’s what I’d do, yeah.

PHILIPPA: Mine is quite similar actually I think, I’d sit at home all day and write novels. That really sounds very appealing to me. Any others?

BAT: Yeah, go somewhere hot. I think. Go, go work somewhere hot.

PHILIPPA: Doing?

BAT: Something that’s not strenuous - reading? Something like that. Can you get paid for that?

PHILIPPA: That’s not a job. Well, proofreading, maybe.

BAT: I used to do that. That is strenuous - and badly paid.

HANNAH: I’d be a private eye because it’s got travel, digging up secrets. Every day is different. It’d be quite exciting. I’d love it.

Transferable skills and portfolio careers

PHILIPPA: We’re talking here about not just finding a new job, we’re talking about finding a whole new career. There’s a lot to think about, but a lot more people do it now. [The] data says a lot more people do it. Why do we think that is?

HANNAH: I think we have a much more portfolio idea of careers. Certainly, when I was younger, people would expect to see you stay in the same job for four or five years. If you moved jobs every year or so, your CV would look really bad. But I think today, it’s the opposite, actually. If you interviewed someone who’d been in one job for eight years, you’d question why they’d stayed there. I think culturally, we do change careers a lot more than we used to, at least jobs, and that would extend to careers as well, potentially.

PHILIPPA: So, it’s attitudinal then. Bat?

BAT: I think the thing about changes in society driving it, that was certainly the case for me. I trained as a Journalist and newspapers were an integral feature of people’s lives. Britain had the second-highest newspaper readership in the world after Japan. Everybody read a paper. You might as well describe a horse and cart to young people nowadays.

PHILIPPA: That’s so true.

BAT: That’s just completely changed.

PHILIPPA: So, when did you change?

BAT: 2014, 2015. After a period of extremely ineffectual freelancing, I decided “no, come on”. I learned to code. I was always interested in tinkering about, hobbying, hobbyist computing. It wasn’t a massive jump for me, but I went off and did a 12-week boot camp course and retrained as a Programmer and then joined PensionBee shortly thereafter.

PHILIPPA: It’s a big change, isn’t it? I mean, they’re very different jobs.

BAT: You’d have thought so. They’re culturally presented as quite different, but I’m actually quite surprised at the number of random skills that transfer. I mean, like being able to spot where a semicolon is missing in a block of text is a skill that transfers from newspaper journalism to -

PHILIPPA: - to coding.

BAT: To coding, yes.

The end of the 40-year career

PHILIPPA: I get it. I mean, I guess other common reasons back in the day, it always used to be people moved jobs, at least, and sometimes careers, because they really didn’t like their boss. That was top of the list, wasn’t it? Do we think it’s often about high stress work?

SUZANNE: When you’ve got quite complex lives nowadays where a lot of the people that I know have caring responsibilities, they just can’t cope with the intense work that they’re being asked to perform.

PHILIPPA: So, the combination of pressures.

SUZANNE: They’re looking at their life and thinking: “I just can’t fundamentally deal with all of this. I’ve got to go visit my mum this weekend because she’s having problems. I might still have a kid at home“. This whole ‘sandwich generation‘ now is getting bigger and bigger and bigger. With that comes a lot of different types of responsibilities.

PHILIPPA: I think there’s quite a lot in that.

HANNAH: I think. Also, there’s more of an expectation today that we should enjoy what we do.

PHILIPPA: Yes, true.

HANNAH: This idea, again, a job for life, you just stick with it for better or worse. But today, we don’t have to do that. If work is intolerable, the idea that you must stay there and put in that time - isn’t there. It gives you more freedom to make that move, I think, or more permission.

PHILIPPA: We’ve got higher expectations, haven’t we?

HANNAH: We do.

PHILIPPA: We want to enjoy our work.

HANNAH: We should.

PHILIPPA: When I think about our grandparents, a job is a job, right? It’s just about the money. But now it’s about a whole bunch of other stuff, isn’t it? Work has changed a lot, as we said in the last 20 years. We’re generally thinking then that it’s easier to make a switch now?

HANNAH: In some ways, the more choice you have, the harder it is. I think because especially with remote working, the idea that you have to look for jobs in your town no longer exists. The whole world literally is your oyster, potentially.

PHILIPPA: Sure.

HANNAH: I think that creates extra pressure. All this idea with social media and people posting about how much they love their lives -

PHILIPPA: Oh, yes. Everyone else’s ‘perfect life’.

HANNAH: Exactly. If you’re not loving what you do, then you’re thinking: “there’s something wrong with me. But then what do I do? Because there’s a million things I could do”. I think in some ways; it’s a bit harder.

Most common age for making a career switch

PHILIPPA: I was interested to see that the most common age for switching is 31. Why do we think that is?

SUZANNE: I was going to say it must be early 30s because you’ve got some experience behind you. You have a much clearer idea of the direction in which you might want to go and you’re still viewed as having lots of energy, lots of enthusiasm, being able to pick up technology quickly.

I know that it takes a person over 50 at least twice as long as any other age group to get a job once they’ve left their former job. So switching isn’t easy. And often it’s switching into consultancy or switching into self-employment or switching into something where they have more control over what they do every day rather than switching into a full-time role - because frankly, they’re just not available.

PHILIPPA: Interesting.

BAT: I actually did a sort of mini switch at 31.

PHILIPPA: Did you?

BAT: Yes, because in my 20s, I was a Financial Journalist and I wrote about technology in the city, which was quite lucrative, but also very boring at parties. I think in my early 30s, I was just too bored of it. I’d just been doing nothing but that for 10 years. I’d figured out how it all worked, which was the curiosity. You need curiosity to be a Journalist, and that had gone. I switched into much more general news.

PHILIPPA: A mini career switch?

BAT: Yeah.

Pitching yourself as an older employee

PHILIPPA: But as you say, doing it older can be much, much tougher. It’s just the way it is. There’s no point denying it. What can we say that’s useful there? How would you pitch the idea of yourself as an older worker to a new employer?

SUZANNE: Ah, that’s a good question. I think what people fail to realise is that lots of their skills are transferable, as you said.

PHILIPPA: What things are we talking about?

SUZANNE: Soft skills, especially. Being able to work with people, being able to manage people, knowing how to run departments, for instance, which are skills that are developed over time as you go up through the hierarchy of, say, a corporate environment. Those sort of skills can be useful in lots of different environments and often they’re underestimated by people who are trying to switch roles. I also think that just generally, the people that I come across, the thing that they lack is confidence. Because they look at some of these ways, new ways of being interviewed, these automated ways where they just have to speak into a computer and answer questions.

PHILIPPA: Everyone hates that, don’t they?

SUZANNE: Yeah, but I suspect that if you haven’t ever done it before and you’re looking at this person with wrinkles now and applying for jobs, then that can be quite scary.

PHILIPPA: Yeah.

SUZANNE: Also, what people fail to realise is that they can retrain. I think there’s this assumption that older people are slower in picking up technology. Older people can’t use the internet. I mean, we invented the internet!

PHILIPPA: It’d be weird if you were in your 50s and you couldn’t use the internet.

SUZANNE: But I do find people say to me, “I’ve never used Zoom before”. And I say to them, “you know what? You’re going to click that link right now”. They say, “is that all I have to do?”. And I say, “that’s all you have to do. Your camera’s turned on, your mic is on. Look, here you are”.

PHILIPPA: You’re good to go.

Retraining for a new role

PHILIPPA: But if we’re talking about actual retraining for a role, how easy is it to access retraining when you’re older? Because we think of training as stuff that people do at the beginning of their careers or in a job role. If you’re starting cold at, I don’t know, post-50, what’s out there for you?

SUZANNE: I mean, there’s lots of - You work in technology. There’s a huge amount of free courses available via Google, for instance. In learning AI, learning cybersecurity, learning some of the new skills that people are going to need to know for this new environment of work, like artificial intelligence, for instance.

So Udemy, Coursera - there’s so many platforms now where they’ll teach you these skills: learning social media, social media management, content creation. I mean, there’s a host of opportunities to retrain in all of these fields, and none of them are particularly difficult.

PHILIPPA: And that’s what you did, Bat. You did it online?

BAT: No.

PHILIPPA: No?

BAT: No. I found that I had a decent hobbyist knowledge. I’d done a few courses, but no employer was going to hire a Junior Programmer with zero experience, who was in his 40s, who’d been a newspaper Journalist for the past 20 years. I had to go and do the boot camp and that’s what taught me the career skills. That’s what got me the first job.

PHILIPPA: What did you learn at this boot camp?

BAT: What was expected of a Junior Programmer? What tools do you use? What are the standard industry techniques? Which, of course, were completely different from the last time I programmed a computer professionally - which would’ve been 25 years previously.

PHILIPPA: OK.

BAT: That map of the territory that I was going into I found the most [useful]. Because that’s the bit I was useless at. I’ve never been very good at the hustle of job interviews. I spent about six months just firing off interview applications, having made the decision to switch, before I came across that [boot camp].

HANNAH: I think retraining at any age, you need the same thing. You need to be resourceful. You need to go outside your comfort zone. You need to take risks. You need to leverage your network. I don’t think in a way it’s any different if you’re 50, 55 or 30. I think you’re going to have to put yourself out there. You’re going to have to research. You’re going to have to do some groundwork yourself.

PHILIPPA: So, it’s mindset?

HANNAH: It is. Absolutely, yes.

PHILIPPA: I guess if you’re highly motivated, you can find that, can’t you? But in practical terms, I’m thinking about things like apprenticeships. Are there any age limits around those? You think of them as something for young people, don’t you?

SUZANNE: Some apprenticeships have age limits -

PHILIPPA: They do?

SUZANNE: - and some of them don’t.

PHILIPPA: They shouldn’t, should they? Why do they have age limits? Because when you think about it, when we have anti-age discrimination legislation, so I’m wondering why there’s age limits on things like apprenticeships. Because ideally, you should be able to retrain at any stage, shouldn’t you?

BAT: When I was young, I remember growing up and Open University was on BBC Two. And there was this future promised, of higher education, all of this stuff would just be delivered to everyone universally over these hot new technologies like television. Has that really happened? I just feel that given the potential, what we have is a fraction of what - We could live in a world where it’s perfectly normal to just start a degree in literature in your late 40s at the local poly[technic college].

Can you afford to switch careers?

PHILIPPA: This does bring us to the crunch question, doesn’t it? Can you afford it? Because it’s all very well. We can sit here and say, “wouldn’t it be great if I was a novelist and wouldn’t it be great if you were sitting on a beach?” and, as I understand it, Bat, not really doing anything but getting paid is the plan.

But more realistically, there’s a lot of groundwork to do on the money front, isn’t there, before you think about this? Particularly if you’re doing it when you’re a bit older, because at that stage, most of us have financial responsibilities. So, thinking about training, I guess it’s worth remembering, you don’t necessarily have to give up the job or career you’ve got right now in order to retrain, do you? So, talk to me about options there. I’m guessing there’s quite a lot you can do.

SUZANNE: For the people that I teach who want to start something for themselves, I always say to them, “the best time for you to do it is when you’re still in work. Because you’ve got that financial security and you can start playing with this idea that you’ve got, which you might have had for years, but without that fear that suddenly your income is just going to disappear”.

If you’re not in work and you’re thinking about, again, moving into something for yourself, then I always advise people that it’s not going to be quick. That starting up on your own, you’re generally looking at a two-year window in which you’re going to be building up your salary slowly to try to get it to the point, whatever point that is that you’re looking for.

Now, not everybody wants to replace their full-time salary, especially when they’re older. They might have some savings, they might have a pension, for instance, and wanting to supplement that, but it’s never going to be quick. The longer you have as a runway to move into that place that you want to get to, the better. Because I suspect that for a lot of people, they think that it’s just going to be this instant thing, and they’re suddenly going to make all that money. Then when they don’t, there’s a huge amount of disappointment that comes with that, and often people then give up.

PHILIPPA: Yeah and get very dispirited.

HANNAH: I think that there’s a lot of messaging around today, again, on social media about how easy it is to make money. How people are making six figures instantly, and it just doesn’t work like that. I totally agree. It takes quite a long time. But also as a counterpoint to that, because there won’t be people listening who don’t maybe have the luxury of long-term planning, is that sometimes when you have a safety net, if you plan too well, you never really take risks. Because it’s like if you were learning to fly the trapeze and you had a safety net underneath you, if you fall, you’re going to live. But if there was no safety net, you’d learn a lot faster -

PHILIPPA: Or die.

HANNAH: - because you’d make that much sure. Sometimes we can plan too much, and we can get too stuck in the, “I’m only going to make the move when it’s perfect”.

Financial checklist before making the leap

PHILIPPA: I must say I’m a real planner, just by nature. A risk taker, but a planner. It’s a planned risk, isn’t it? It’s that whole thing of sitting down and evaluating where your finances are, what your absolutely unavoidable outgoings are, all the usual budgetary stuff we often talk about on the podcast. What money do you have to have? How much less could you manage on?

Because think about long-term consequences of this. Obviously, there’s loads of positives we can think about, but I’m going to raise all these cautious things like, most people have a - It’s a workplace pension. So, if they ditch their job, those contributions stop. And that’s going to have a serious knock-on effect when you’re older.

You’re not going to feel it right away. But so those things need to be factored into your thinking, don’t they? And can you maintain pension contributions yourself, even when you’re retraining, even if it’s at a lower level? Do you find people think about that thing, Suzanne, or do they just want to leap, or they just have to leap.

SUZANNE: We do actually bring in Pension Advisers to give talks to people -

PHILIPPA: Do you?

SUZANNE: - about the impact of all of this on their pension. It’s not something that’s commonly spoken about.

PHILIPPA: No.

SUZANNE: When you realise what the impact could be, it’s substantial.

PHILIPPA: Yeah, you might have medical insurance.

SUZANNE: Exactly.

PHILIPPA: There’s all sorts of benefits. Workplace benefits can just disappear, admittedly, maybe just for a period of time. But they’re gone, aren’t they?

SUZANNE: Exactly. I don’t think people think about this enough. They just jump into things sometimes without thinking about the consequences.

PHILIPPA: Do you sit them down and teach them how to budget, essentially, how to create a budget for this move?

SUZANNE: Absolutely. Yeah. We ask them to look at their overheads. We ask them to look at what their day-to-day expenses look like. We ask them to look at - We ask them to put together basically a financial plan, a very simple financial plan, but a financial plan, nonetheless. Then we ask them to create an action plan so that they can think about what are those steps that they need to take to get to where they want to be.

Finding possible funding opportunities

PHILIPPA: Realistic planning about this budget, about this financial plan, and what you can realistically expect to earn when you’ve actually established yourself. It’s quite hard to know what that number is, isn’t it?

HANNAH: But if you don’t know, you’re walking blindly, aren’t you? You could spend five years devoting yourself to getting there and then finding out that it was never something that was sustainable for you.

SUZANNE: Absolutely.

PHILIPPA: I guess that’s where things like teaching, retraining as a teacher, that’s quite helpful because you can look at salary bands. You have a reasonable expectation of understanding what you’re likely to earn. Or for you, Bat.

BAT: Yeah.

PHILIPPA: Presumably, you knew what you could potentially earn.

BAT: In terms of funding the course, I took out a ‘Careers Development Loan‘. Even with someone with a slightly spotty credit history, because it was a loan tied to careers development, the bank was like, “OK, he’s going to get a job. Fine”.

PHILIPPA: Have you got platforms you can recommend for where people would go to find out about money, grants, the stuff they could apply for?

SUZANNE: I myself got a startup loan years ago.

PHILIPPA: From the bank?

SUZANNE: From Virgin StartUp, which are still there. Startup loans are still available, so that’s good. They’re one of the few loans available. If you’re looking at starting a business and you have a bit of a spotty credit history.

HANNAH: They give you a mentor as well.

SUZANNE: And they give you a mentor.

HANNAH: They still do that.

PHILIPPA: Do they?

SUZANNE: There are grants if you want to set up social enterprise businesses through funds like Unlimited or School of Social Entrepreneurs is another one, or the Big Lottery also [does] grants. There aren’t that many business loans available, sadly, anymore. If you want to set up a business, probably startup loans are one of the few that’s more readily available.

Available support for getting started

PHILIPPA: I’m thinking about people who are listening to this thinking, “I really hate my job. I’d love to do this, but I’m not quite sure what I should aim at”. Where would we suggest they go to game out a few career ideas, think what might suit them? Is it free? I mean, there must be. There must be loads of stuff online they could do where they could test their suitability for alternative careers.

SUZANNE: Startup School for Seniors is specifically aimed at people who have ideas (or too many ideas) and trying to help them sift through all of those to try to find the one that actually looks the most feasible, the most suitable for them, the one that they’re actually going to stick with.

There are obviously the National Career Services, which will help you explore your career options, rebuild your CVs to think about that move. The other thing that we haven’t spoken about that I think is really important to mention is volunteering, because we get a lot of people who decide to make that move as a result of volunteering.

PHILIPPA: While you’re still working, but ideally -

SUZANNE: Absolutely.

PHILIPPA: - presumably, on the side?

SUZANNE: Yeah, definitely.

PHILIPPA: How easy is it, though, to segue a volunteer job into a job?

SUZANNE: Well, I think it’s one of the ways that we certainly see that people have rebuilt their confidence. The win there is about confidence building and feeling capable about making that career shift. Because often the lack of confidence is what’s preventing people from actually shifting careers.

PHILIPPA: Yeah. Is that what you find, too?

HANNAH: Absolutely. It’s a taster of it, isn’t it? I think, and also just exposing yourself to different jobs that you maybe hadn’t even thought about. To speak to people, ask people what they do. Even watching TV programmes and seeing what kind of jobs people have.

One of the things that if someone is really stuck, I often get people to do is think back to when you’re a child. Before we do things because we should do them. Think about when you played, what games you played. Were you creative? Were you outdoors? There’s often lots of clues in the patterns of things you were naturally drawn to and then go and look.

I’ve done workshops with people where a woman really hated her job. She worked in a basement for a micromanaging boss. When she did this exercise, she said, “oh, I can’t see any patterns”. I looked at it and it was all climbing trees, building dens. It was all outside and it was all free. She was in a job that was the opposite.

PHILIPPA: Polar opposite of that.

Are your passions a good guide?

HANNAH: Exactly. It’s tapping into your innate passions because I think we often lose touch with actually who we are and the things that we love to do. And the idea that we have a right to be doing things that we really enjoy, because I think ultimately that’s what we should be doing.

BAT: The point about what someone actually wants to do being completely not obvious to that person. When I was, I needed to get out of journalism, my first thought was academia.

PHILIPPA: Was it?

BAT: I did a Masters, a part-time Masters course, and that was enough to remind myself about why I left.

PHILIPPA: Why didn’t you become an academic?

BAT: Why I was running away from academia in the first place. It was like, it took me a little while of chasing actually quite inappropriate self-diligence before realising.

PHILIPPA: Did it? How much did you spend doing that?

BAT: It was a part-time Masters. I was working at the time. It was over a period of two years.

PHILIPPA: But it sounds like it was quite a useful process.

BAT: It was, yes. I quite enjoyed writing my dissertation and stuff like that. I mean, it was fun. But it was like, “I’m not going to make my money this way”.

HANNAH: I think that’s an important point, because it’s as important to eliminate things that are wrong as it is to find the things that are right. I think volunteering is a really great way to do that. You might think, “I’d love to work with animals”. Then you go and volunteer one day a week in an animal shelter and realise, “oh my god, I’m terrified of animals. I hate it. It’s all dirty”.

PHILIPPA: What you don’t want as well, because we all write wish lists of what we’d like. But I think in some ways, is it quite useful to write a wish list of stuff you definitely don’t want to do? Which might be you don’t want to manage people, or you don’t want to work outside, or you don’t want to have a long commute.

SUZANNE: Or work in an office.

BAT: Use Microsoft Word.

PHILIPPA: Other software is available.

SUZANNE: I was reminded of your conversation that years ago I said, “I want to run a small boutique hotel in Mexico, where I swan around in a kaftan and just ask people what they want to eat every day. While I instruct the Michelin starred chef what to -

PHILIPPA: To make?

SUZANNE: - to do”. Then I started doing Airbnb.

PHILIPPA: Ah ha! And how was that?

SUZANNE: Then I realised that I’ll never run a boutique hotel in Mexico.

PHILIPPA: Or anywhere else?

SUZANNE: Or anywhere else for this.

HANNAH: That maybe saved you an expensive lesson.

SUZANNE: A very expensive lesson.

BAT: I’m impressed at the level of detail in the original fantasy.

HANNAH: Clearly well thought out.

BAT: You’ve been thinking about this, haven’t you?

SUZANNE: I’ve been thinking about it for a really long time.

Tips for how to switch careers

PHILIPPA: Just recapping here. I’d say first things first: budget. Would we agree?

SUZANNE: Yes, definitely.

PHILIPPA: Budget. Realistic budget about what you’ve got, what you need, what you’re likely to earn in future. Then what gave me this idea of what you want, what you don’t want?

SUZANNE: Take those steps to find out, because often, like my Mexican adventure, it’s an idea swirling around in my head. You have to start at least taking some steps to think, “am I actually going to like this?”. Don’t let it sit around in your head for too long. Actually do something about it.

HANNAH: Maybe even do things like go online and research, look on Glassdoor, what do you people say about the jobs? Or even go on a forum and ask people, let’s say you want to be a physiotherapist, “what’s great about being a physiotherapist and what’s terrible about it?”.

PHILIPPA: Now, I like that idea because that’s real people doing the job telling the truth. Absolutely. Bat, what else?

BAT: I mean, the point made earlier about whatever step you take, do it already. Every single thing that I ever did to shift careers was the correct thing to do, except I should’ve done it beforehand -

PHILIPPA: Really?

BAT: - and stopped sitting around twiddling my thumbs and dithering about it. It was the confidence to get it rolling. Once you start to move the boulder, it takes up momentum and it takes off. Looking back, that was that. If there’s one piece of advice I’d give, it’s like, move fast.

HANNAH: Don’t be afraid. Because we’re so afraid of making mistakes. “What if I do it and it doesn’t work out?”.

But the Susan Jeffers’ book, ‘Feel the Fear and Do It Anyway’, has this great thing where she says, “we think it’s like two choices: right and wrong. But actually, it’s get what I expect and then go somewhere new and find out new things”. So even if the thing that you try isn’t the thing ultimately you love, you’ll have learned a lot, met different people, and acquired new skills along that way.

PHILIPPA: And a new perspective, ideas that you didn’t have before. I’m going to close this by just asking about support systems along the way. Because it’s all very well, we start off with this, “I’m going to do it, jack in the job or retrain or whatever”.

But I’m thinking, I mean, this can be a long process, as we’ve said, particularly starting with retraining or volunteering or finding your way through this big, bold step. You’re going to people around you, aren’t you? A little SWAT team to help you along the way, because I’m guessing it’s quite easy to lose heart with it, actually, when things don’t necessarily work out as soon as you might hope.

HANNAH: You do, but there’s also that thing that sometimes when we’re at rock bottom, that we make the bravest choices. Absolutely, I think always having a team around you is important. But if anyone’s listening who doesn’t and thinking, “therefore, I don’t have that to do it”. Like I say, sometimes when you’ve got nothing else to lose, you can make bolder things. And you have to take that risk and that can work out as well. In an ideal world, yes, absolutely. But if you don’t, it’s still OK.

PHILIPPA: I’m thinking, if this sounds tempting, people listen to this and they’re thinking, “yeah, I like this idea”. How can they be sure it’s not just a bad week wobble, or midlife wobble, and it actually is something that they should do?

BAT: It’s when you have that idea over and over and over and over again.

PHILIPPA: OK. Any other thoughts?

HANNAH: I think, yeah, exactly that. If you literally, you’re generally OK and you have one bad week, then that’s just one bad week. But as Bat said, if it’s every day and you hate it. And even if your friend starts saying, “oh my god, you’re not going to talk about your job again, are you?”. Often, people around us notice before we do.

ALL: Yeah.

HANNAH: That thing, if you throw a frog in boiling water, it jumps out. But if you heat it up slowly, it won’t. Sometimes maybe we don’t realise. But I think if your friends and family are like, “oh my god, you hate your job” - then maybe that’s a clue.

PHILIPPA: That’s great. Thank you so much, everyone. I’ve really enjoyed it.

SUZANNE: Thank you.

HANNAH: Thank you.

BAT: Thank you.

PHILIPPA: If you’re enjoying the series, please do give us a rating and a review. If you’re watching on YouTube, why not leave us a comment about your own career switch story or aspiration? We’d love to hear it.

If you missed an episode, no problem. You can catch up anytime on your favourite podcast app, YouTube, or of course, the PensionBee app for PensionBee customers.

Next month, we’ll be answering a big question: how can you turn market volatility into an opportunity? Investing can feel like a roller coaster right now, so we’ll be explaining how you can navigate ups and downs without making rash decisions. It’s going to be a fascinating discussion. Don’t miss it.

Just a final reminder, anything discussed on the podcast shouldn’t be regarded as financial advice or legal advice. When investing, your capital is at risk. Thanks for being with us. We’ll see you next time.

Risk warning

As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. This information should not be regarded as financial advice.

Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
Period
Market Event
FTSE World TR GBP (%)
4Plus Plan (%)
4Plus Plan’s inception – 6 Sept 2013
QE Tapering, China Interbank Crisis and its aftermath
-5.44
-2.41
3 Oct 2014 – 15 May 2015
Oil price drop, Eurozone deflation fears & Greek election outcome
-5.87
-1.77
7 Jan 2016 – 14 Mar 2016
China’s currency policy turmoil, collapse in oil prices and weak US activity
-7.26
-1.54
15 June 2016 – 30 June 2016
BREXIT referendum
-2.05
-1.07
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