Abusive Behaviour Policy

We know that when you contact PensionBee, the things you have to discuss are very important to you and of course they are very important to us too. However, protecting our staff to ensure their personal safety and wellbeing is equally important to us.

Our team of BeeKeepers will do their best to deal with the matter you want to discuss to your satisfaction, but in line with many other organisations that look to safeguard the wellbeing of their staff, we cannot accept or tolerate any behaviour directed towards any person that contains: offensive language, aggressive or threatening behaviour, racist, sexist or homophobic language or any other form of discrimination.

We will give people the opportunity to address unacceptable behaviour but if it continues we may decide to terminate the telephone call. Also, if such behaviour persists, we may review and change the way our staff are directed to communicate with the relevant individual moving forwards.

PensionBee has a social media presence across Facebook, Instagram, LinkedIn, TikTok, X (formerly known as Twitter,) and YouTube. We use these social media profiles to signpost to our content and website, and monitor these profiles to gain valuable insight which informs our work. We also won’t tolerate inappropriate, offensive or defamatory language or behaviour towards PensionBee or our staff on these websites.

Content that we believe to be abusive or unsuitable is escalated for further action, which may include contacting the author, reporting it to the relevant social media company and/or taking legal action.